What SafeRack Customers Are Saying
Holds up well through it all
We are a beef slaughter house and have a very tough environment where many chemicals are used in the clean up process daily and this gate has held up well through all this.
Exactly what we needed
Product was exactly what we needed and price was lower than some other suppliers we looked at.
Because of the purchase and use of this product, the safety of our employees will increase, the quality of our service to our customers will increase, and we will have less incidents resulting in greater equipment reliability.
Just what I needed for my project
Positives - Love my sales rep [Heather], ease of purchase, service, delivery. Negatives - None!
Just what I needed for my project, My decision to use SafeRack first, to any other competitor is confirmed.
Met our needs perfectly
I went to SafeRack based on past experience and knowing that you had the product I needed. Your quick response and delivery helped ensure that a safety issue at our facility was addressed promptly. SafeRack met our needs perfectly.
FujiFilm Hunt Chemicals U.S.A., Inc.
Easy to install and use
The project product was delivered very fast and not damaged during trucking. Light weight well balanced, and very well made, easy to install and use. Our salesman was very responsive.
Aloi Materials Handling
A supplier that can make things happen
SafeRack worked to get it out cross-country, on time, despite bad weather and shortage of employees due to it. Stayed in touch from order to delivery. A supplier that can make things happen.
Re-affirmed SafeRack fall prevention quality
Product was delivered slightly ahead of schedule. When we found that aluminum shaft rings were not holding up SafeRack was quick to produce stainless steel parts to keep our racks in service Re-affirming SafeRack fall prevention system quality.
Timing, Availability and Service
All Nuts and Bolts where in package and everything in good shape. Great timing, availability and service.
It was a pleasure doing business with Safe Rack and will pass to all other locations. Thanks again for your services. We will be buying from SafeRack in the future.
Fast freindly service. On time delivery.
Very responsive considering I was ordering it during the Holiday season when a lot of folks are off work visiting family etc.. Fast freindly service. On time delivery. Using this product only requires one man verses manual movements with two plus its safer and more ergonomic using it.
Keeps operator safer. Very simple to use.
I originally planned on using a different vendor, but they didn't have the stock. I needed the derail ASAP and went ahead with Saferack. I should have used Saferack from the get go anyhow. Keeps the transload FRA compliant. Keeps transloader operator safer. Very simple to install, use and operate.
It seems to be a superior product
Delivered in about a week. These units are made heavier, with better construction, ease of installation and a larger cage, than the Carbis units we had before. Plus they seem to be more sturdy. It seems to be a superior product.
Essroc Cement Services
For our application, it's the perfect product
Everything was positive. The item is high quality, the price is lower than other products on the market, and the sales team delivered on the promise of a quick delivery, for our application it's perfect. Safety is a big concern, we unload a flammable product, and this product keeps our team members safe. We have done business with your company before and the results have been excellent every time.
Durable and exceeds in performance
Overall the product is durable and exceeds in performance. Installation was simple. Product was delivered within 2 weeks. There were three different orders and one was during the holidays. All were delivered in a sufficient timeframe.
Gudgel Yancey Roofing
Superior looking product
Your product looked superior to other safety gates, plus the amount of opening adjustments. I purchased 10 gates. After assembling the first one, it was simple for the other 9.
King Steel Inc.
Faster than Santa would have delivered
I found that I not only received my order on time but it was at a great product at a fair price as well. It is very easy to mount and a very durable product. Received it faster than Santa would have delivered it.
Billington Welding & Manufacturing
They take care of their customers
Safe, Good Quality, Looks good. I would recommend SafeRack for the simple fact they take care of their customers.
Terra International Inc.
Custom made to fit our needs
Well built - heavy duty, but very easy to move. Custom made to fit our needs, and good customer service from John Edwards. Timing, and a quick turn around was key.
Westlake Longview Corporation
Exactly what I expected
All of my experiences with this purchase were positive. Travis McCraine was very responsive and ensured I had what I needed. The delivery was very quick and the product is exactly what I expected. The feature I liked most is the flexibility of this loading system. It's adaptive to many different truck heights, and the SafeRack team made this purchase very easy and the quick delivery cannot be beat.
Good design, easy to replace seal, and easy to weld with pipe without damaging bearings or seal.
RIght on Target
Customer service was prompt with quote. Sales was very thorough. Delivery was fastier than expected. Price was right on target.
The product gave the customer confidence
Our company has been to four different sites/locations/installations this year. The SafeRack reputation had preceded us at each site. The product gave the customer confidence in the project and our company confidence in that this was the one item we did not have to manage.
Liquid Systems Inc
They always come through for us
I have counted on SAFERACK several times to expedite shipment of these when we need one. Very responsive and helpful, keeping me informed all the way through the order and through shipment of product.
They have always come through for us. The safe rack is the piece of equipment we want and like in our plant. It makes the employees think "safety". It looks good, and they are the best safety device we have to load trailers.
Cabot Corporation (2153)
Very versatile well built product.
Very responsive. I went to the website, sent and email and received a response with in the hour, plus good follow up after purchase. Quick shipping, great price, very versatile well built product.
Weyerhaeuser NR Company
Ready for shipment
Saferack had material ready for shipment within 1 month or order placement. Other competitors offered 3 to 4 months. The product was easy to assemble, worked very well and came in different sizes. Saferack was the only company I wanted to provide me with the Gangway. I found that Saferack offered more quality items that I will purchase in the future.
Accounts Payable - Cartagena Refinery
addressed our safety concerns
Fast delivery, very responsive sales staff, and worked well addressing our safety concerns. The weight, dimensions, color and durability are all great benefits of this product. Not forgetting the overall reason to recommend this product, it improves safety.
City of Winnipeg
Safest way to get on top of a truck
John Edwards is great, answering my phone calls and questions. Safety, convenience, and affordability are the major benefit of this product. It is the safest way to get on top of a truck. We have purchased several for our company.
Saved us time and money
The ease of installing our new universal safety gates, saved us time and money, which time is essential when dealing with safety. The univeral safety gate swings in both directions, and it can be mounted easily to almost anything. I really appreciate that we can inventory one gate for all services at our facility. I have had only positive feedback from refinery personnel about the gates and if I had to pick a negative it would have to be that I didn't know about the gates as soon as they came out.
Sinclair Wyoming Refining Company
Exceeded our delivery we request
Heather Schaller, my inside salesperson, was very helpful in getting proposals to me, and getting order placed. We have a number of your gangways with safety cages, and our operators find them very user friendly. Construction is very good and the units look good in the plant. Saferack exceeded our delivery we request, receiving the product early. Thank you SafeRack and the SafeRack Team.
Rohm & Haas Chemicals LLC
Increased safety, manageability , cost effective
Everything was fast, efficient from the time i ordered it until the time I received the RollAStep. Our representative was very friendly, answered all of my questions promptly and was very knowledgeable. The product works great in our warehouse, increasing Increased safety, manageability , and cost effectiveness.
Appalachian Drilling Services, Inc.
Exceptional sales staff
SafeRack personel and sales staff was exceptional in helping myself and my company to complete and safely retrive the right parts for the job. Thanks SafeRack, for the knowledge to get our project completed.
Watco Transloading, LLC
The product is perfect
John Nance had great follow through during all steps: Sales To delivery. The gangway is strong, easy to install ( 1 part), and simple to use. The product is perfect.
IMTT - Quebec, Inc.
Very good impression!
John Nance was actually on site prior to place the order. Very good impression! Saferack is a major player in this market. With the ease of installation, good quality, and competitive prices, I would definitely buy again.
The International Group
Would definitely purchase again
Very positive. Delivered within the estimated time frame. Easy installation, light weight and east to operation. I would definitely purchase again
CRS Proppants LLC
The service is what makes the difference.
The delivery was as promised. Our previous provider fell short on service after the sale, and assistance in providing the correct product for the customer. I am very pleased with the service SafeRack provides. The salesman has been extremely helpful and has gone out of his way to assist in any way possible. Not to be negative, but the fall protection products are comparable, the service is what makes the difference.
Nustar Logistics, LP
Versatility / Completion / Light weight
Delivery was extremely fast. Mark Gardner was very courteous and helpful. With the ease of installation and cost savings of a complete unit, plus its versatility (left or right) completion (already painted) and lightweight make a YellowGate the simple choice. We will no longer have our safety gates fabricated. We will purchase these gates for all future installations.
Delivered as scheduled. Able to meet more client needs with stock in hand is very handy. Easy product to handle, and a very important product for the oil and gas industry. Very satisfied.
Very fast shipping. Customer service was great, and the product is outstanding, plus cheaper than competitor.
Ash Grove Cement Company
Product was delivered on the date that we were told it would be delivered, in a timely fashion. The product met our needs, and the was of good quality. Our sales person was courteous and kept us well informed as to when the product would be delivered.
Marysville Gas Liquids
You guys ROCK!
The products were delivered on the due date as expected. Great job! Between Kim Anderson and Jason McKnight I am always able to get the answers and products I need rapidly and professionally. I found SafeRack to be a great company to work with. Always accommodating and helpful every step of the way.
Customer service at Safe Rack is top notch. They are flexible and work with you no matter what the job throws at you. I had special shipping requirements and never once heard anything but helpful suggestions and resolutions to my problems. Thanks for making this such an easy project. I definitely will recommend Safe Rack. You guys ROCK!
John P. Picone Inc.
I had product within a couple days of ordering. Compared to other products on the market and what we have used, it offers a safer working area, and is easier to install. Stronger-Safer guard for top of tank car openings, and being brightly colored we have not accidentially sent one off site by forgetting to remove from the top of a tank car.
This is a sturdy product
It was delivered ahead of schedule. I had an expedited order and it beat the originally scheduled date. Very responsive. Travis McCraine seems to answer all hours of the day. Even with a design revision between the original and purchased gangway, it still bolted up without modifying bolt locations. Flexible design, balanced for easy lifting and lowering, and plenty of room to walk. This is a sturdy product.
Best ramp we have ever had
The delivery time was very fast. My guy say this is the best ramp we have ever had at the docks. Our ships are getting taller, and the ramp makes everything eaiser on my guys. Our safety department was very excited about the ramp. I am ordering a second one for the other ship dock.
PPG Industries, Inc.
Safety is our No.1 goal
Safety is our No.1 goal, so we chose your company who has a lot of different idea, working as a team, to make the right choice of product we need. Safe, great and long lasting products.
Marathon Petroleum Company LP
I will be a repeat customer
John Edwards was cordial and very responsive to my needs and questions. I would definitly recommend this product due to the helpful sales staff and 3 main reasons: 1. Ease of installation 2. Operability 3. Sound Construction. With this purchase all I can say is, I will be a repeat customer.
Sid Richardson Carbon Company
No negatives, All positives
No negatives all positive. Sales personal was accurate, knowledgable and too the point. The product worked great and the price was reasonable. I would recomend it to anyone looking for a safety gate. It was installed by our own staff easily and quickly without any mishaps. We have a stringent safety program at our large company with many locations, and I will recomend the use of this product where needed.
Old Castle Retail
Product was delivered within a week. Good quality that serves my need. I would recommend this product for Cost and ease of installation.
Doing business the right way
I ordered a gangway then 3 weeks later ordered another one. 3 weeks after that, another came up for order in our system. When I placed the order, the salesperson responded back making sure I wanted to order a third one. After checking our system, the third one was duplicated and we did not need it. A lot of places would have just filled the order and charged us. That shows how much Safe Rack and its people care about doing business the right way with us. I would definitely recommend this product. In fact, I already have.
Increased safety levels and productivity
Excellent salesman response. David Daniel responded with a quote within a few hours of the initial inquiry. This is a quality product at a good price with quick delivery. Your MAUI system increased our safety level, productivity, and added a more professional appearance to our truck unloading area. The entire process was smooth and easy. We are happy with our purchase.
IMTT - Geismar
Quickly verified what we needed
Very responsive, with a great turnaround, and good quality product. Sam Ham quickly responded with a drawing, in order to to verify what we needed. Then shipped it quick.
Smith Hardware and Auto Parts
1. great customer contact abilities 2. ability to customize with small changes 3. willingness to ship to a facility in larger components. I liked the quality materials used, and the visual impact of the equipment. From what we've seen so far, the functionality is also a great positive.
Marathon Petroleum Company LP
It's just better than the competition
Delivered ahead of promised schedule. Ease of operation, built to accomodate existing space and was installed in one day. We would definitely recommend, because it's just better than the competition.
Maola Milk & Ice Cream
Top notch across the board
I needed quickly and SafeRack came through. Product was shipped out fast with good communication. John Bast with SafeRack, was top notch. Complete understanding of what i needed, and how to help. Now our employees do not have to strain when opening railcars, very light weight, less chance of employee falling from railcar. Plus less back injuries. Have no complaints with the customer service or the quality of the product. Top notch across the board.
Yes, Salesman's Knowledge of product, ease of communication with sales, well prepared quote, pricing and delivery. Product installation was spot on.
I.P.S.C Company, Inc.
Top notch, simple, easy.
Top notch, simple easy process getting order placed. The purchase experience from initial contact with sales to delivery at one of our remote sites was smooth and without effort. Great communication on status of order until delivery. Packaged very nicely with everything you need.
Bureau of Reclamation
Same day service
Incredibly fast. We had an emergency need for a customer, so we picked one up, in Andrews, the same day. Kim Anderson was very helpful. The customer is very appreciative of the fast service, when they had an emergency need for the product. They were very pleased to be able to get the gate the same day.
Responsive and qualified personnel
SafeRack had equipment to fit our needs, with adaptability to existing equipment. and responsive personnel. SafeRack won the contract due to the detailed attention provided by your field service representative, Mark Gardner. So far all interaction with SafeRack has been positive. We are a chemical manufacturer with rather extensive qualification process for working on our site. SafeRack's safety record qualified them to work on site and they have agreed to meet our required contractor safety training.
Cytec Industries, Inc.
All our needs were met
Only positive experiences were encountered at every phase of communication and interface. Quality, delivery, exceptional value and a most satisfying product at an outstanding value. I had immediate response to my intial inquiry, then given the contacts with the factory and all parties that assisted with the questions raised. All of our needs were met with a simple, affordable, excellent product.
Flint Hills Resources Pine Bend, LLC
Good price, Good quality.
Easy ordering process, for a good price, less than other with the same product, and good quality.
Inteplast Bags and Films Corporation
Customer service 10. Sales great. Quality 10. Delivery on time. Price so competitive.
A plus in today's marketplace
I received excellent customer service... a plus in today's competitive marketplace. Transloading sites must have some sort of containment, this is compact, light weight, and easy to store for quick access if needed.
Eagle Rock Energy
I will definitely utilize SafeRack in the future
The product was delivered ahead of expected delivery date. Our sales rep., John Nance was excellent. Sent me information on the same days requested.(product instructions, detail drawings, MSDS, ect.) I am now aware of different types of containment solutions for future projects. Should I come across a time for the need of containment solutions, I would definitely utilize SafeRack for assistance and product ordering.
Triple Crown Enterprises LTD
As usual, great product and service
As usual, very responsive. Service was great and delivery was on time. I like talking to Dana Brogedon, she is very personable and exudes the feeling Saferack is there for Nustar. The gangways meet our safety requirements, they are reliable and easy to operate. I have delt with Brand X and did not receive the same level of service after the sale.
Nustar Logistics, LP
Yes for simplicity, expedited delivery, and when we can help our client conform to safety regs, everyone wins! It is always a pleasure working with your staff. I think they deserve a paid weekend trip to Disney! Just Sayin!
SPEC (Sarnia) Ltd.
We had a great experience with your company. Thanks for all your support!
A3IM - Corporate
great price, quality and customer service
We were able to assemble and erect the platforms and rack quickly. They are performing as designed, keeping the drivers safe and reducing liability overall. This is the third rack we have ordered from SafeRack. As always, great price, quality and customer service.
We have 3 and love them all
Fantastic. John Nance helped us every step of the way. SafeRack gangways are simle and easy to lower and raise compared to the plant's old models. Look professional, easy to operate, and my operators are happy (which is the most important benefit).
Quality protection for our employees
Our experience from the first phone call to delivery of our fourth SafeRack was great. Everything was simple and straight forward with no hassles. The communication and customer service was great! We feel better as a company that we have provided quality fall protection for our employees.
Evergreen Transport, LLC
A great product at a great price
The sales staff is always ready and willing to help on any products I may be looking for. A great product at a great price, already put together and ready to install.
How a company should run.
I ordered it. I paid for it. I was communicated to about when it would ship. It shipped. I received it. It was exactly what I ordered. You followed up on my thoughts about this experience. This is how a business should run. And yours does.
Sturdy material, light weight, easy to handle.
Sturdy material, light weight, easy to handle. It was exactly what my customer needed, and this was easy to find on the website.
Motion Industries Inc
Choosing SafeRack saved us $1k
Shopping around for two Maui units saved us $1000.00. The MAUI is a great product, and Molly Laqua was responsive to our phone calls.
Equistar Chemicals, LP
An email is all it takes
Very responsive. All I ever need to do is email, and my orders are placed and shipped with no hassle, even though we are in Canada. Your one stop for safety and railcar needs.
Nalco Canada Co
Dana is above any customer service
Dana Brogden was absolutely heads above any customer service person I have ever dealt with. We had a few minor issues come up since our system was a modified version, but she answered any and all questions, and handled any requests that I had in regards to materials or shipping. If your entire team is anything close to her, your customers will never have anything negative to say.
Crosstex Energy Services
Cost, quality, reliability and Phyllis
Phyllis was, and always has been, very easy to work with and makes ordering your products a real pleasure. Cost, quality, and reliability will definitely make Safe Rack our sole provider of railcar pans.
Light years better than your competitors
Molly Laqua was excellent, responsiveness, and had almost immediate responsive to each question or comment. Light years better than your competitors in terms of responsiveness, quality, documentation, and delivery.
Flexible Lifeline Systems
World class product
World class product with sophisticated technology; user friendly and safe; excellent engineering. The company brand itself is so popular, with the addition of your company name - SAFERACK, which means "second name for safety". Easy to assemble and maintain. Very Economical and value for Money. Vey compact and Safe. We will recommend to all because of its unique features and reliability.
Dover India Pvt. Ltd.
Custom dimensions, not a problem
We had custom dimensions, and that was not a problem. We would have no problem dealing with SafeRack again. Rustin was very instrumental throughout this process, and the product was delivered fast.
Easy as 1-2-3
1. cost effective for large area need where design would require structures needed vs contractor building on site 2. appearance and design is already safety oriented to meet code 3. structure is made to accommodate ease of assembly and access without fatal redesign cost, with prompt delivery with no issues.
Sealed Air Corp - CRYOVAC DIV
It is a superior product
Very good quality and very adaptable to my project, with the pre-engineered modular design. It is a superior product, and exceeded in covering all my safety concerns.
Sentinel Transportation LLC
Rustin made helpful suggestions
Rustin was very responsive, and great help to us with the order. Making helpful suggestions and answering all our question right on the phone. Delivery was much faster than we expected. We had lots of questions, so his help was very much appreciated.
Ken Wilcox Associates
Excellent value and HQ product
SafeRack value and high quality is excellent, when you take into account the support and quality of the product.
Ajax Materials Corporation
Stephen Todd knew his business
The whole organization operates on a professional level. Very friendly and knowledgeable in their areas. The sale rep Stephen Todd, came out was very nice and knew his business.
Essroc Cement Company
Responsive, supportive, and extremely fast
I really apppricate John Bast's help throughout this project. He was the main reason why we purchased the two fall protection platforms from SafeRack. He was very responsive, and did a wonderful job supporting us throughout the project
Finest work platforms available
Great product, reliable, easy to use, safe, with fast delivery and friendly service. SafeRack makes the finest work platforms available.
Quality company and product
SafeRack is a company with great service, a quality product, safety aspects at a good price.
Motion Industries, Inc
Durable, Quality product
Longevity (minimize future failure), ease of replacement parts, and manufacturing quality.
All positive experiences with my interactions with SafeRack. They answered all of my questions promptly, pricing, engineering, and delivery. It was a seamless transaction.
Valero Renewable Fuels Company LLC
To prevent a fall is priceless.
Your SafeRack equipment has provided a better, safer and more cost effective alternative for our employees while conducting tanker truck inspections. TO PREVENT A FALL IS PRICELESS. I can always depend on a great product from SafeRack.
Price, lead time and the life of the product makes this a smart buy. Overall from the RFQ, to the repsonse, to setting up terms, all the way to receiving my order was done efficiently and everyone was pleasant to deal with.
Good brand, good technology, good warranty, with a better price and lead time.
Gold Services Inc.
Fast service and friendly staff
It took awhile for us to figure out what I needed but, after pictures were sent, it took 3 days to receive the product. Fast service and friendly staff.
Western Iowa Energy
Easy to assemble, lightweight design
Easy to assemble, lightweight design, and set up is cost effective, versus on site building from scratch.
Sealed Air Corp - CRYOVAC DIV
Better price, and service
I appreciated the way our representative Sam Ham, provided information to us even before we requested it. Plus, along with the customer service, we received a better price than we had anticipated.
ALSCO Industrial Products Inc.
Quality equipment, reasonable pricing, & great service
Our customers, waited till the last minute, but there were no issues going this route with SafeRack. When we contacted SafeRack, we were called back the same day, if not the next morning, and we were able to talk to someone that really knew the product. With SafeRack I feel that we will be able to find quality equipment, reasonable pricing, and great service.
Two Guys Mechanical
Extremely fast. TOP NOTCH.
Mark Gardner is an excellent asset to Saferack. He is extremely helpful and knowledgeable. Your gangways are an excellent product, sturdy, well constructed and easy to install. I had nothing but a positive experience with the entire staff that I dealt with, I would and will recommend SafeRack to anyone. TOP NOTCH.
John Nance, an excellent sales person...
John Nance was an excellent sales person, from the first time I spoke with John about the safety rack we had several discussions on e-mail along with phone discussions which was follow up by a site visit. I couldn't have asked for a person to deal with. When I asked John to find me a location where a safety rack is presently being used, he found a location close to us and made the arrangement for us to visit the site. All of my experiences so far with SafeRack can be describes as positive. We are just in the process of preparing to install the unit which I expect it will be all up and ready to go by March 18, 2013. The installation certainly doesn't look to be very difficult at this point. So far the customer service, sales, engineering, product quality and delivery has been excellent. Keep up the good work.
My dealings with SafeRack has always been positive. SafeRack personel are always very easy to discuss items with and very responsive. Quality is at the top of the industry in my opinion. Delivery was as promised when the order was placed.
Mississippi Lime Co
Our SafeRack sales person Molly Laqua was very helpful and informative with the product and other safety products SafeRack offers. I have already recommended your YellowGate safety gate to other peers. I love strong, stable construction, ease of use and longevity.
An absolute pleasure to work with...
Linda Hardee is an absolute pleasure to work with as well as the other staff at SafeRack. No matter whether it was a warranty related issue or not the parts, service and QC personal have been very helpful and professional. When I have entered into discussions about trucker safety I very confidently throw the name SafeRack around. I apologize for not giving any kudos to our salesman, but he is a "salesman"
Riverside Cement Company
Fast, friendly service.
I dont like buying over the phone but you guys make it pleasant, and your staff is very knowedgable( the best in the field )....
Pacific Ethanol Magic Valley LLC
Very responsive and friendly.
It is nice to know where to buy gangway replacement parts and get them reasonabaly fast.
Western Iowa Energy
This product made me look good.
ErectAStep is quality built, easy to order in a simple set of steps. Delivery time was expedited and it was easy to install and construct upon arrival.
Marathon Petroleum Company LP
Top dollar service!
Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite anwered all questions in a timely manner and the product arrived in a reasonable time without any additional expediting fees. From the quoting process, right thru to the delivery, and even a follow up by customer service, to ensure that we, as the customer, we have been completely satisfied with our purchase from SafeRack. Built to last with not only quality, but safety in mind. The price was less, but the service was top dollar! End result, this product will last for years in our facility.
TSE Industries, Inc.
Recommending SafeRack for years...
I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis and many of our locations have followed suit. I have a lot of confidence in the SafeRack line of products and have always experienced a positive outcome. Ray Evans is very customer oriented and is always very responsive in answering any questions or concerns. I have been recommending SafeRack for years. The SafeRack products that I have used are superior to the competition.
Very pleased with delivery.
I would recommend it to anyone using a chain for loading railcars, it's light, easy to use and safe.
Peace of Mind
There really is no reason NOT to have one if have an application for it. Provides peace of mind knowing that we are being proactive in protecting our employees.
Evergreen Transport, LLC
I've used SafeRack several times there product are code compliant and easy to install with many options to chose from. Love the ease of installation and OSHA compliance. Product was delivered very fast.
Outstanding fit and finish!
Bryce did a fantastic job of answering my questions, providing feedback, quick quotes, delivery, etc. I had one question that Bryce did not know off the top of his head, so he dug into the details and quickly returned an answer. As well as providing options for furture orders. Thanks and keep up the great work!
Liquidyne Process Technologies, Inc.
Huge benifit to customers
Custom application. Customer service, from salesperson Molly Laqua, has been very responsive. Delivery was as requested and on time. Overall I'm satisfied to date. Three benefits about this SafeRack product: SafeRack installation ability, professional field crews, and responsive sales team.
Momentive Specialty Chemicals Inc.
Saferack will be on my list of vendors. It's that simple.
I am a industrial project manager. When I am shopping for a product, I want it shipped when I ask it to be shipped. Not before, not after. I asked for delivery to a job site 45 days after I ordered, and 45 days later, the product arrived. Timing is essential in my work, in all work.
A and B Welding
Our men feel safer
The design, quality, price, and value are hard to beat. Add to that, the prompt and courteous response from customer service, are all a major factor in implementing a program to phase out current gangways, and to investigate other products. Our men are more comfortable and feel safer now than on gangways we were using.
Equistar Chemicals, LP
Better than the competition
The construction of the unit is better than the competition and is very visible as it sits next to other gangways. It stands out! We had been given bad center line measurements from the end user and needed immediate help. David Daniel helped expdite a new gangway and all involved appreciated his help which turned a negative situation into a positve outcome acheiving the ultimate customer experience...Thanks SafeRack!!!
Lake Charles Rubber & Gasket Co., LLC
Good product, easy install and quick delivery
The product is good, easy to install and was delivered with exceptional speed. We needed quick delivery, and with Mark Gardner's help, the rush delivery time was met.
Procter & Gamble Manufacturing
A happy loading team
Safety, Functionality, well engineered product and good communication through Gunny Smith, equals a HAPPY LOADING TEAM.
Marathon Pipe Line LLC
Pat is one of the best...
Pat Early was absoultely one of the best, if not the best, salesmen that I have ever delt with. He was always resonsive to my needs, understood the changes and assisted in getting them taken care of. I have recommended SafeRack to all the other plants within my division of Owens Corning. Scott Hite was another outstanding Salesman that I had the pleasure of dealing with. Our original design called for an auto tarping system (which is how I found out about SafeRack), but after investigating it with Scott and Pat, they came to me and informed that due to building specs you were unable to install one. That is where a couple of competitors kind of stopped, but Pat kept bringing up other possible solutions. His dedication to the project is why we ended up choosing SaferRack. When the units came, they were just as described. They were packaged secure and together, and were a simple unload. Install went without issue, because the way that SafeRack loaded the parts and pieces. The end user (the truck drivers)like the ease of use of the gangways. The Owens Corning Rockford Plant is greatful to SafeRack for assiting us in reducing a Safety Risk at a fair Price.
Owens Corning Sales, LLC
Both delivery and customer service was fast, courteous and follow up was great.
Quick Fuel Fleet Services
As usual, very quick.
Time saving good quality product, with the latest technology. As usual, Chris Hite was very quick with his response to our needs.
Lhoist North America
Easy on-site assembly
Our sales rep John Edwards was very responsive and the product was delivered in only two weeks. ErectaStep's ease of on-site assembly was far better deal than custom engineering and fabricating.
Tesoro Refining and Marketing Co.
Pat was very responsive...
Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure order went through without any delays. Items arrived much quicker than I anticipated.
Progress Rail Services
John Nance did a marvelous job with me, he always made sure the service was A1 when I had a question, he was always answering right away. I really appreciate working with him on in this project. Project was delivered right on time. I really enjoyed working with the SafeRack team.
Dyno Nobel Canada
Extremely fast delivery...
Very fast, friendly, informative and took care of my entire order and payment within minutes. Extremely fast delivery ... A couple of days and we had our order ...
Chevron Products Company
Our sales rep David Daniel is very positive and always smiling. This matches our business model. Nustar is one of the best places to work and Saferack fits in perfectly, Mr. Daniel expresses an interest in satisfying the customer and offers to assist in any way possible. We are very satisfied with the personell and products from Saferack. Nustar is impressed with the excellent service Saferack provides.
The customer service was great. I got to talk to someone in the area and they were able to be understood. The spill containment is great and will work the best for what we are doing.
Sentinel Transporation, LLC
The delivery came prior to the estimated delivery date and the customer service was extremely responsive and helpful with my product selection. Definitely and very good and useful product.
CPI Automation, Inc.
The product had modular features that allowed us to customize and meet the needs of our unique project. Product from other companies that we researched would not meet our needs in this 'off-the-shelf' manner. Delivery was fast! We placed the order on Thursday and we received it Monday. Our sales rep Chris Hite responded to our emails almost immediately.
My salesman was excellent.
My salesman was excellent. he got back with me very quickly on all my requests and was very informative. My MP Series RollAStep was excellent quality, vert light weight and stable. We are safer in the jobs we used to do before we bought this product.
Nucor Steel Kankakee
Very good product design with a large view area of site glass, cuts operational cost as well as a ergonmic asset, and cuts percentage of costly lost time accidents.
Nothing short of excellent.
Due to the fact that I needed much help with this order I can tell you my saleswoman was very knowledgeable and helped me greatly. The flags and holders arrived very quickly and where just what I needed. My experience was nothing short of excellent.
M & M Industries
It was a pleasure working with Phyllis
Great sales people, it was a pleasure working with Phyllis Sikes. Excellent delivery time, very durable and good quality product, at a competitive price, who could say more!
We purchase these probes yearly, and our sales rep Ray Evans is always very helpful.
Your company was excellent.
One of the fastest deliveries of any material that I have ordered... Our maintenance people commented on how easy it was to install the gates. Operations was happy that they finally got gates that worked well. Will absolutely recommend Yellow Gate!
Hess Corporation 0440
Delivered in record time!
I dealt with two sales guys on this order and it was a pleasure to work with both of them, very quick in replying back and lotts of information when I needed it.
Brenntag Canada Inc.
Customer service is top-notch.
Customer service is top-notch. I initially called SafeRack last year just to get a quote. I left my number with them and they contacted me back to see if I was interested. I didn't feel pressured to do business with them and I really felt as if I was dealing with true professionals. I knew immediately that I would be purchasing from Safe Rack. I will do business with SafeRack again and I will recommend them to others.
The American Bottling Company
We prefer to use normalized equipment with an expert like Saferack, than some patch up solution that doesn't survive time and is not certified. Plus, our SafeRack representative John Nance, took care to keep us informed of the project status every step of the way.
Sanimax LOM Inc.
SafeRack delivers as promised good quality products and at a reasonable price. We received very fast service from our sales guy John Nance. I can always rely on SafeRack every time I need their products.
IGI Wax - International Group
Saved me thousands of dollars...
SafeRack is not only more knowledgeable about loading rack parts than other suppliers there prices are better and the customer service is more responsive. With there help, knowledge and the ability to get spare parts for my swivel, SafeRack saved me thousands of dollars.
Flynn Petroleum LLC
Our sales rep, Molly Laqua was excellent - they kept me apprised of the factory issues, and when I could expect the products. Will definity recommend Saferack as a vendor, and their service is outstanding.
Clean Harbors Deer Park LLC
On top of there business!
SafeRack came in to our facility, presented us there product, answered our questions and submitted the bids on a very timely matter. There were absolutely no negative experience's with dealing with SafeRack, we our very pleased with the people and the equitment that we purchesed and look forward in using SafeRack in the near future again. I have been using another vender for years and SafeRack's seamed to be more on top of there business. Thanks again SafeRack.
Alon USA LP
Very helpful as I was not sure what I really was ordering but they helped me and also did not make me feel stupid that I did not know what I was doing, and I didn't have to go through a computer telephone system to talk to someone.
Armstrong Machine Company, Inc
Faster than I expected.
Product was delivered very quickly, faster than I expected.
Resolute FP US Inc.
Charles MacEachern was very quick and came to do a site visit right away. Product is very robust and accepted site modifications easily to allow for quick installation.
Motor Coach Industries Inc.
Quality, Simplicity, Consistency.
Stephen did a good job of getting up to speed quickly and submitting order with minimal knowledge of the original installation. I imagine this was company wide effort as well. Thanks for the help.
Progressive Builders Inc
Our sales rep, Molly Laqua, was very responsive, called to verify what was needed that accompanied the item ordered.
Nustar Refining LLC
Above and beyond...
Linda Hardee couldn't be more help. Every question was answered promptly and accurately. Easy to work with. Product was delivered within two weeks of order. Sales department went above and beyond to get all the answers that were asked.
The Press of Atlantic City
Received the product in only two days time! Love the safety and ease of operation. As well as the price. We will be using this with our other clients as well. Absolutely brilliant product!
The product is easy to put together and was exactly what I was looking for. I like the fact that ErectaStep can be taken down and re-assembled quickly as well as it's sturdiness and how easily it is to order the parts to make the ladder longer or taller. Great experience.
Definitely worth the money.
I dealt with Phyllis for my order and she was very courteous and knowledgable. She sent my quotes to me promptly and the order arrived promptly. We like the security and peace of mind in knowing that our product would be contained if something would happen as well as having the drain for ease of clean up and transporting the product is easier. We found that it was definitely worth the money that was spent.
Always a pleasure!
Our coupler is durable and delivered on time and Phyllis Sikes is always a pleasure to work with.
Will buy another.
Our sales rep David Daniel was very responsive. He came to plant site in a very timely manner, to look at where we were going to install the new rack. Well engineered and manufactured product, no problem to install. Will buy another.
Resinall Mississippi Inc
Very responsive from time of inquiry to time of delivery was <5 days, lightweight and easy to use.
Dow Corning Corporation
Great to deal with...
Saferack was great to deal with. The salesperson and other personnel worked to meet our needs, and addressed the problems promptly. Our salesperson was exceptionally quick to address any concerns. Working with Saferack was pleasant and easy. We would recommend using Saferack and will continue to use them for future needs. We would recommend using Saferack and will continue to use them for future needs.
Ascend Performance Materials LLC
Unbelievably fast service!
Unbelievably fast service. I had these products on order for 6 weeks from a competitor of yours and when calling to check on them, they inform me that there would be an additional 9 weeks to recieve the product. You had them IN STOCK and in the material that the customer needed. The customer is in the process of installing this morning! Good price for high quality product!
Coopers Consulting LLP
Very good product, we purchased some of these several years ago and are satisfied. Very good and safe addition to any unloading facility. Easy to install, quick shipment. Very helpful sales staff, all positive experiences.
Great product for the money!!!
Our self adjusting stairway was delivered within 5 days just as promised. Our sales rep, Chris Hite was very helpful. I submitted a drawing to him and he got back with me immediately with the exact product that we were needing. He was also very helpful in getting us through the approval process so that my rack could be expedited. It is an all around great product for the money!!!
Sonstegard Foods of Georgia, Inc.
Our sales rep, Jason Stewart, responded very promptly, and the product arrived in about a week. Our customer is happy.
Nothing but positive...
High quality, great design, minimal amount of preventative maintanence needed.
Vale Canada Limited
Our sales rep Molly Laqua stayed right on top of the order. The product is very durable, nice yellow paint, it looks and feels like it will last forever. I had already purchased some safety racks a few years ago from SafeRack, your products and service is always great.
NuStar Logistics, L.P.
Travis is a gem sewn into the fabric of your company.
SafeRack was able to ship the platform in perfect time and the loading arm shipped early making the installation flawless. A very well built and serviced product, seamless, painless choreography. SafeRack is a well oiled machine in all departments from sales, engineered drawings, manufacturing, and delivery. Our sales rep, Travis McCraine is a gem sewn into the fabric of your company. I look forward to our next experience. This one was so much fun, I want to do it again!
It's a quality product.
I deal with Phyllis Sikes... She's always pleasant and very responsive, she called right back after checking stock with the factory. Your couplers are very high quality and they're always in stock. It arrived within 5 days of time ordered.
Cost is always a consideration. We look for alternatives, but the quality of your products and the service balances the scales. We received exactly what we ordered. Saferack also assisted in making sure we knew what was needed and asked questions we had not taken into consideration. Saferack actually is better at making sure we know what is needed when we only request a product. It is appreciated when the vendor makes sure what we want is exactly what is needed.
NuStar Logistics, L.P.
Safety is always job #1
John was good to work with and was good about getting back to any of my questions as he kept us informed and shared drawings and information.
Right on time.
Our sales rep, Charles MacEachern was professional, courteous and very helpful. I like SafeRack products because they're well built, safe and reliable. Not to mention you have a great customer support department. Everything is positive, no negativity on any dealings with your company.
LDM Yorkton Processing GP
Been purchasing SafeRack products for a number of years...
Our salesperson Molly Laqua was very helpful in making sure that I received the correct system. She and her team really know their product and our history. Very helpful in making sure that I received the correct system, which arrived in only 2 weeks... nothing new, I have been purchasing SafeRack products for a number of years.
Nustar Term Partners, TX L.P.
Quality items, one stop shopping and competetive pricing.
SafeRack Sales and Customer Service has been extremely positive and was able to deliver each item we ordered very quickly. I found that unlike some other product supply companies, SafeRack responded very quickly and efficiently. We are also working with the engineering group on a transloader. The engineering department has been extrememly helpful and has been able to provide answers and solutions to all of our questions and concerns. I found that SafeRack is great to work with and we will be placing more orders with SafeRack.
Associated Energy Services
Quality product and a quality support.
Our product arrived slightly inside expected delivery date. Our customer service rep, Phyllis Sikes was excellent and always available. We liked the fact that your product is pre-engineered and turn key. The safety aspect of our field is evermore important, so we have evermore important needs. SafeRack allows us to meet those needs.
Strobel Starostka Construction
Faster than Usain Bolt!
A wonderful product, and came in before expected. The comfort that the customer service department makes you feel with the ease of ordering and my salesperson David Daniel made each purchase wonderful.
Halliburton Energy Services
It is all about safety....
Everything about this order went great, our sales rep Molly Laqua was very responsive and I look forward to using your company again....Thanks.
E.I. DuPont De Nemours
John Bast is a super hero!
I love his customer service skills (they are blue ninja level). The first thing i noticed is how quick and easy the ErectAStep went together, that is really the plus here, reduced labor. Second was the complete look, the diamond tread pattern to the yellow handrails give the unit a serious professional appeal... plus there was a free wrench included in the shipment. Now if I just order a dozen more pieces of platform I could have a complete free wrench set! Your people and the product are Pro.
Everything was first class.
This is the second time I placed an order for this item because of the durability and quality. It arrived within the same week that the order was placed. And the salesperson was great and friendly to boot! Everything was first class. Thank you. Kathleen
VERY HELPFUL !!
I ordered on Friday, late in the day. It arrived Tuesday!!
Excellent customer service.
I am already recommending within our company. The equipment is well made and provides the level of safety we desire. The two installers made a very favorable impression on our employees as well. The turnkey installation, the weatherproofing of the equipment, the robust construction of mechanical parts with minimum maintenance. Chris Hite has always been quick to respond and offered excellent customer service.
On site in three days. Excellent!
OSHA compliant and quick shipping and quick installation. All positive.
I'm a customer for life.
The erectastep system was exactly as our salesman stated... OSHA approved, high quality alluminum and really fit the needs of what we were looking for... and it arrived exactly when Chris Hite said it would. Each time I contacted my salesman, he jumped right on it. Saferack will always be my first stop when I need anything for our facilities. The care and courtesy we received from Chris and each SafeRack representative has created a customer for life. Thank you Chris.
Veterans Oil Inc.
Customer service and the communication was great. A good product at a reasonalbe cost...will likely purchase again on future projects.
Potters Industries LLC
Should've gone with SafeRack!
I knew from the beginning that I needed to have SafeRack gangways... One of our counterpart facilities started with your product and ended up with another (competitor's product). Feedback from our counterparts, was that they had made a mistake and should've gone with SafeRack... Read More [+]
SafeRack provides full support throughout the process. We found that we were purchasing a high quality product that is supported by qualified individuals within SafeRack's organization. Our sales rep, Travis McCraine came to our facility to assist with design and application. We learned that SafeRack is not just offering high quality products, rather becomes part of the solution toward finished projects. Very stream lined process...From the first visit to our facility by Travis, to the actual design and implementation of our specific needs. Thanks to the entire staff at SafeRack for their solution toward a successful loading system. With SafeRack, your not just purchasing products, you are partnering with experience that allows for a successful finished project. Read Less [-]
Best one on the market...
Scott was very responsive and helpful along with Phyllis in getting everything taken care of. We like the ease of operation, the different swivel directions and the different styles of load arms. I think this product is the best one on the market today for ease of operation and functionality.
Strobel Starostka Construction
Quality can still be purchased...
Good quality product, safe, easy to use, easy to maneuver, and great customer service.
She was on the ball...
I like your metal wheel blocks, they are very durable. I also liked the fact that I was only charged for the item when they shipped.
I wish all companies responded this fast...
When our loading rack was damaged on a holiday, our SafeRack sales team responded very quickly to our needs, quickly and easily replacing the unit. We set safety standards here and we were able to prove that we can stand by it. I wish all companies responded this fast.
Smith Dairy Enterprises Inc.
My sales rep Jason was vey responsive and always ready to help solve a problem. My truck grounding system was delivered on time as promised. I'm a happy customer!
Safety has a cost, but accidents cost a lot more
We understand safety has a cost, but accidents cost a lot more. The extended handrail feature, a well made and reasonably priced product, great customer service and the responsiveness or our salesperson Ray, made this a great experience.
The product was of good quality and installation was easy. We received the product on time as promised. John Bast was a pleasure to deal with, answered all my questions and worked with me on the purchase. HIGH FIVE
The County of Santa Clara
Small purchase, BIG customer service
John Bast, responded to our needs faster than almost all of our vendors, even our local ones. The level of quality was much better than products offered by other vendors and we received our swivel joints within a week of my placing the order. The people at SafeRack truly cared about providing me with prompt attention and and the same level of service you'd expect from a much larger purchase. I would recommend this product to everyone.
Very Fast. Very Good.
Your product wasn't the cheapest, but the quality, design, customer service and speed of delivery proves you can not always put a cost on quality and product.
Florida Rock & Tank Lines, Inc.
Your gates are a great value — well designed, durable, easy to install and arrived in only 4 days. I would not only recommend your product but also your company, as John Nance was awesome to deal with.
South River Distribution Center
Great experience, great product
Jason Stewart was very responsive and timely. The product was very well built — far superior to other products we've used in the past. We liked your product features — the safety cage, adjustable height of the ladder - wide stairs and ease of movement from car to car. Great Experience and we will absolutely use you guys in the future!
Cody Group Inc.
Good information flow
SafeRack came to our facility not only to measure, but also took the time to discuss the operation of the product. Our sales rep John Edwards was very responsive.
His products are always the best..
SafeRack not only carried the product we were looking for, they beat the competitors with price, quality, delivery and installations time. Our SafeRack sales rep Scott Hite, along with his engineering team are always willing to work out tough design problems and come up with economical solutions. Thanks to Scott Hite and his team at SafeRack!
Ag Processing, Inc
Chris Hite was very responsive
Increased safety is the primary benefit. We had a gangway that was functioning, just did not provide the level of safety that I believe this rack will.
Weyerhaeuser NR Company
Every aspect of this purchase has been positive.
We purchased an identical one 2 months ago so we already knew exactly what we were getting... SafeRacks product is built sturdier and it's easier to use. It was delivered in under two weeks, every aspect of this purchase has been positive.
PRO D & E Trading and Engineering
Easy to use. Easy to maintain.
We don't keep many parts in stock because SafeRack is so responsive and the delivery time is so quick.
Sabic Innovative Plastics US LLC
Fast replacement parts.
Our SafeRack representative Phyllis was great, our replacement part was of great quality and arrived very fast.
G & G Rebuilders
A great resource..
John Bast has been a great resource for us, keeping in touch through out a long off and on approval process. SafeRack makes a very high quality product and we will be ordering from SafeRack in the future.
Apache Nitrogen Products Inc.
Very Responsive, good quality
John Edwards was very responsive, and your product is well made and easy to install.
Vista Sand, Ltd.
Safe Rack delivers as promised...
As a new purchasing manager here, I was not familiar with Safe Rack or your product, but I have received positive feedback from several of our Engineers about the quality and reliability of Safe Rack products vs some other brands. Your sales rep was very helpful and our order was processed and shipped and delivered as promised without any follow-up on our part. SafeRack delivers as promised.
Terra Nitrogen, L.P.
Fast. Very Fast.
Our client requested your product specifically, and I was very happy with the service and fast delivery and fast response from our rep Travis McCraine.
Jason is our super hero!
We call him Captain America... he's great! It took longer for us to issue the PO than it did to get the product! Thanks Again!
Highest quality priced right.
Our quotes and drawings were received in good time, and the product was delivered well within the quoted time. We love the ease of installation, durability and great customer service.
First Chemical Corporation
Delivery in 2 Days!
Very helpful and responsive. It was like we were customers of yours for years! Perfect for my need of catching any excess solvent leakage. Very user friendly. And DHEC is now satisfied but I hope I never have to use it for what is was intended. Great customer service and outstanding delivery time, in only 2 days!
Travis was perfect.
Your product was cost effective, delivered very quickly and it's ease of use will improve safety. It's always a pleasure to deal with SafeRack.
The Andersons, Inc.
Quality is there.
Our third purchase of your product and all have surpassed expectations...
What I want. When I need it.
I would absolutely recommend SafeRack. Working with David and Dana has been great! This was just a small "add-on" to a larger order but SafeRack gave it the same priority as the larger order. Great job!!! SafeRack has what I want, when I need it, and sent to me quickly.
Your product was requested by my customer. The fact that this product will be used in Quebec and sub zero temperatures, sometimes at -40F, made this product a great choice, due to its design and galvanization. It was a pleasure to deal with my American cousins Good Job!
MYK Fabrication Inc.
What I want. When I need it.
Working with David Daniel and Dana Harbuck has been great! Although this was a small order, the customer service given felt like it was a much bigger, more important order. I now have a bigger project submitted and look forward to working with SafeRack again really soon.
Smooth and simple.
Jason Stewart was very knowledgable and responsive. Because of SafeRack we are able to demonstrate a high commitment to safety. Great experience... smooth and simple.
Zero negative experience working with SafeRack
RIchard Harris is first class. The product was delivered on time with excellent communication - packed down small for shipment. I've had zero negative experience working with SafeRack - and look forward to buying some other products very soon.
Flotech Performance Systems
It was received very timely manner.
I had no discrepancies or expediting issues and did not have to put extra time into this order after I placed it which is a big plus. Bryce Jordan was very responsive and on top of things.
Intrepid Potash - New Mexico LLC
I was impressed...
I was impressed with how fast my product was delivered. The complete process from start to delivery did not take but a few days. I appreciated the update e-mails and phone calls from all who were involved in helping me to purchase this equipment. I found them all to be very helpful and I did not have to wonder or guess what was happening with my purchase.
I wish I had more items to buy from him!
i've known Chris Hite for some time when I purchased some items for our Deland plant. Great saleman, I have given out his number to other people. We had a truck damage a gangway in Deland and you guys got me a new one within the week. Bottom line, it is more cost effective and better engineered to buy your product then to try to fabricate it yourself. I wish I had more items to buy!
Thatcher Chemical of Florida
Ahead of schedule
SafeRack customer service & Greg Crawford were very professional, polite and delivered results as promised. Price was a little on high-side, but the product so far speaks for itself. I commend both CS & Greg for pushing through the product so that I could receive ahead of schedule given my curcumstances at the time. Keep up the good work, another order from me will soon follow.
The shipment arrived in a very timely manner
I'd recommend this product. It is light and easy to install on railcars. The yellow color makes it easy to see and remember to remove from the car.
I have found inner peace
Delivery - one week ahead of schedule! Stephen Todd was responsive and asked all the right questions. We like the quality - as it's proven here at the plant.
Stephen Todd was very responsive
The product was delivered fast.
Sevier Solid Waste
It is a great quality product
Quote response time was very quick..
Process Instruments Inc.
You could tie my hands behind my back and I would peck at my keyboard with my nose to order one
My gangway was delivered in the 3 weeks that was quoted to me and I kept well informed of when it shipped and was expected to be here. Read More [+]
This product is super easy to install. When one becomes damaged, it takes few people and a little time and bam, business as usual. Dana Hamor was awesome. She always gets in touch with me very quickly. I always feel like I am her only customer.I am buying a superior product at a great price and getting the best customer service. I would recommend this G-4 gangway to anyone interested. You could tie my hands behind my back and I would peck at my keyboard with my nose to order one.The customer service is top notch and the product is very well made. I am buying a superior product at a great price and getting the best customer service. Every experience with SafeRack has been wonderful. From the time ask for a quote until I receive the product, I feel as though everyone there has a hand in the process. I am very skeptical when switching to a new company for anything but since I met with SafeRack several years ago, I knew they were a great company but it wasn't until after we bought our first gangeway that I found out just how great they really are. Thank you to everyone there. Read Less [-]
Lone Star Industries
The product was delivered as quoted - 10 days
Dana Harbuck provided expert and immediate response and feedback.
Georgia Gulf Chemicals and Vinyls Inc.
The product fit our needs perfectly
The order was delivered in 2 weeks. It was actually perfect timing for the installation needs. Read More [+]
When the product arrived in receiving I received a phone call from the supervisor. She stated that some "Really nice, heavy duty looking" pallets had shown up for me. The usual response is "There is a package here for you". I like the way you stretch wrap your product so it can be seen by all who touch it, from your facility to the destination. To me this is a good marketing tool! As we installed these on the lines all operators and line leads comments were overly positive about what we purchased and they were thankful that I brought those in. From a design standpoint, the rotomold design is perfect for this apllication along with the durable grid platform! You are never really sure what you may get for a first time buy, but I and others are very impressed with the our first time buy from you! Thank you! Read Less [-]
No negative experience
John Edwards was very responsive. The order was delivered in 20 days. I like the quality of the product.
High Plains Bioenergy
The gangway was delivered 2 weeks after the PO was issued
I had no obstacles since I'm a customer of SafeRack products since 2004, and would not buy any other brand. Chris Hite is a good guy. Shipment and tracking numbers were supplied by the office as well. As far as the gangway, the solid and well done workmanship - from the welds to the powder coat and moving parts - is what I like most.
Lhoist North America
These are the best retro fit safety gates that I have seen.
The experience with SafeRack was helpful and easy and the product is of very good quality and easy to install. Chris Hite was very responsive and keep us informed of delivery date. As for the gates, these are the best retrofit safety gates that I have seen. The thought process to make they fit virtually any application is excellent.The bright yellow color the versatility of which way the opened. The ease of setting tensionThey were easy to assemble and install. I would recommend them because of the ease of installation and assembly.
Very short lead time
We needed to replace a very old derailer quickly and SafeRack provided us with the equipment and knowledge to get this done.
Response was Immediate
Customer service was very service oriented and the whole ordering process went very well from rfq to invoicing. Product was delivered in less than 1 week!
Luminant Generation Co. LLC
Linda Hardee was very responsive
The wrench was delivered in 1 week. We use the tool for tightening lags. Because of the height of the tool it allows the user to be able to stand in more of an upright position as opposed to having to bend. This will help promote better posture and eliminate back strain.
Union Pacific Railway
It's a quality product
The whole experience with SafeRack was great. The Dana Harbuck was friendly and quick top respond. Your company seems to know their products and industry. The product is real quality. I'm hoping they last us a long time.
Jupiter Sulphur LLC
I give your company an A+ in all categories
Service was top notch! I'm very pleased with the overall customer service. Linda Hardee with was very helpful and punctual
Quality materials and workmanship.
Will continue to come to SafeRack for help with Fall protection -
EnviroSafe Loading Systems, Inc.
Like a cheetah with a booster rocket attached to its back.
The product was delivered like a cheetah with a booster rocket attached to it's back! I've found that I never have to look for another supplier for anything having to do with loading or unloading racks again.What's left to say? Buy from SafeRack! You will be completely satisfied.
Functions very nice , looks very good, Drivers love it.
Travis McCraine was very responsive. The system is a safe means of loading our trucks. I'd recommend it.
The price was a great attribute to an excellent product
Across the board, the SafeRack G-4 models are the best gangway we have on site! We are pleased with the end product and easy to install The price was very reasonable and beat out competitive quoting. I'd recommend these because the staff was knowledgable and proficient and the product is very user friendly.
Our order shipped and delivered in just a few days - Very quick
John Bast was very quick to reply and very helpful. In my experience some shop built or pre-fabricated systems are of low quality. The design and manufacturing quality was better than expected. All positive comments, nothing negative. Will definitely buy again in the future.
Caljet Of America LLC
Delivery was prompt and as promised
These racks seem to be much more solid and durable than the Determan gangways we have now. Scott Hite did a great. He came out to our site and personally walked down the location of the new gangway install. Everyone was positive to work with, and there was great customer service and communication all the way through the transaction.
Valero Renewable Fuels Company, LLC
It was delivered with in the time frame given to us when ordered. No complaints!!
Their are still companies out there that are friendly and make a great product here in the good old USA!!I Chris Hite did a great job of getting me the info on your product so we could make a timely decision on what to purchase. We like how simple it was for the crew to assemble and get the unit upright! Also the catwalk adjustment is awesome! !t has been a true pleasure working with your company in all departments and the price I felt was fair and reasonable!
Product shipped same day as ordered
So far, we are really happy with the unit and ordered a second one. The drivers feel confident when they are grounded. Dana Hamor was very responsive - even considering the time zone change.
Mac & Mac Hydrodemolition Inc.
Was delivered very fast
Travis McCraine kept me informed on the order - We like the spill containment designs - they are compact and I can move them as needed.
Interstate Shredding, LLC
Versatile, light, & adjustable
We like the right angle approach in the unit design, and the never flat fire design. The delivery was faster than I expected .Eveyone was very helpful, there were a lot of knowlegeable people ready to help. A good safety solution!
Aloi Materials Handling
Delivery was faster than I thought it would be.
I like the Maui's safety above all. It is well made and easy to operate. Our salesman, Chris Hite was very responsive. I'd recommend the mobile access unit - it works very good.
Patriot Transportation Holding, Inc.
Product was delivered on-time During the holidays which was remarkable!
Plant operations was happy with the ladder after they used it. We like the lightweight safety cage/easy access and minimal maintenance.
Kraton Polymers U.S. LLC
Parts were delivered very fast
Your customer service people are very good at helping your customers. Linda Hardee was very helpful with finding the right springs and getting them to me very quickly so we could get back in operation. She always stayed in constant contact with me every step along the way. Overall very good experience with your company.
Genon Energy Inc.
Travis McCraine did an excellent job.
Great company to work with. Excellent sales force. Knowledgable staff.
The Andersons, Inc.
The product was delivered quick.
John Edwards was very responsive and delivery was exactly met as quoted.
John Edwards has been excellent
I like the versatility of the gate to go in any location. They are lightweight, nice finish - and well designed.
Product was delivered quick
Experience with Cal Floyd was positive!
I would recommend SafeRack based on the customer service
The quoting, payment and delivery process has been very smooth and Claudia was able to accomodate our additional requests.Despite the time difference, she was able to respond to my inquiry in a timely manner.I would recommend Saferack based on the customer services. The product was delivered within the quoted time.
BioteQ Environmental Tech
Response was immediate and great follow through
I would recommend those gangways. They work great and bolted up with no issues. John Bast responded immediately - all positive experience.
Kerman Ag Resources
I will definitely turn to them when procuring these systems in the future.
Both Chris Hite and Rangley Laney were very responsive and sensitive to my needs. All products were delivered on schedule even though I had a rush order on non-stock, back-ordered products.
Shipped earlier than expected and arrived early
Mark Gardner's customer service has been excellent. He has always been responsive and communicative. I have never had a problem getting a hold of him when he is needed. He worked excellently with both SafeRack engineering and our own engineering firms. We are very pleased with the results so far, especially the delivery timeline. The tracking gangway is perfect to meet the needs of our application.
Sabic Innovative Plastics
The quality of the manufactured parts look to be good
Stephen Todd has responded in a timely manner. The product was delivered in the timespan SafeRack gave.
I got exactly what I expected
Charles MacEachern was responsive and kept me in contact with the SafeRack team and project
The product was delivered in a timely manner
Phyllis Sikes is very punctual and polite - she did a great job and made this a success. After we received the gangway, it fit perfectly.
G & G rebuilders
Ray Evan's response was great!
Good value, well built product. Solid salesmen and prompt delivery. All and all, we are very satisfied.
Veteran Corp of America
Delivery Time could not have been better
My recent purchase was a repair part for a previously purchased SafeRack MAUI unit. I initially had reservations about ordering a part for a unit that was 3 years old, possible issues with parts matching up and alignment matchups, but I was surprised not only at the customer service response, Phylis, but the quality of the repair part and the speed it was delivered.
I found that SafeRack is a company I look forward to working with in the future.
I had no previous dealings with SafeRack, but I found it is a company I look forward to dealing with in the future. I deal with many suppliers and have done so for many years. Your customer focus and determination to deliver results puts you in a place where only a few companies reside, at the top. Travis McCraine was unbeliveably responsive. I would recommend SafeRack and their products. They are user friendly, competitively priced, and are of durable/quality construction. Read More [+]
No negative comments and believe me, if there were any, I would share them with you in an effort to help you identify areas that are in need of correction or improvement. Customer Service and Sales-A+ Engineering-I was delivered a set of prints to approve for construction in a very timely manner-A+ Quality and Delivery-A+ Price to Value-Once again A+ Read Less [-]
The overall cost is excellent along with the quality.
I was very impressed on how fast and efficiently Mark Gardner put together the quote and got it sent back to me. Everything was broken down in good detail to ensure we were getting everything we needed. Delivery was fast, and complete. I would deffinatly recommend these services to anyone needing a safe way of load securement.
We have been treated very well with SafeRack
I just want to say how great everyone at SafeRack has been to us since we started using them for our gangways.Dana Hamor, Tom Semiklose and John Edwards have been very, very helpful and always respond quickly to my calls or e-mails and I have no doubt that everyone at SafeRack is just as great as they have been to me. The purchasing of a great quality gangway is not a problem anymore. I simply place the order and everything else is taken care of.
Chris Hite was very responsive
We had good discussion about product attributes/benefits, prompt quote and entering of order, good commuication about changes in delivery schedule (the customers may not like delays, but prefer accurate delivery information vs. mis-leading information)- Chris communicated timing and potential manufacturing delays promptly. We received the product in 6 weeks.
SafeRack makes the best access safety systems on the market
SafeRack makes the best access safety systems on the market. All of the pivot points are equipped with bushings. The drivers really love them. The spring adjustment system works very well. The construction of the gangway is very sturdy and gives great confidence when walking on it. The gangway latch is substantial and durable, much better than others on the market. My experiences in all of these catagories has been outstanding. Every problem I've had has been dealt with promptly, and when one of my units was damaged by a truck Saferack really came through for me.
St. Mary's Cement
The product itself is very good and handles the job it was designed for.
Received the replacement part in 8 days after placing order. David Daniel's response was very good.
Project delivered on schedule
Once I was connected with Linda Hardee at customer services everything went very smoothly. She was very helpful and willing to go out of her way to ensure I was taken care of. She even called me several times just to follow up to ensure I was taken care of.
Virginia Poultry Growers
Delivered within the 1 week which we were quoted
Linda Hardee got back to us within half an hour of our request.She is pleasant to work with, and I always talk to a real person, not like the automated phone systems.
I wouldn't hesitate to contact SafeRack
I wouldn't hesitate to contact SafeRack again for future projects of this nature. My experience during project with sales and installation were all positive. Sales staff friendly and patient with scope questions/changes. Looking forward to putting new dock with loading arm into service.
Murphy Oil USA
Excellent Service, price is fair
This product's quality is better than we had before. It was delivered on time, Mark Gardner worked with me along the way, everything was good from start to finish.
Jason Stewart is easy to work with
Jason did a good job getting me the information I needed. The product was delivered on time.
Travis McCraine was very responsive.
The gangways were delivered in two months. This was within an acceptable window.
The rack feels safe and built strong, while maintaining mobility.
Scott Hite was very responsive. Communication flowed well. SafeRack had representation on site within a matter of a day or two prior to placing the order. Questions and concerns were answered in a timely fashion.
Mark Gardner handled the sale well
The gangway foot lock pedal's design gave more peace of mind to the operators and will save time every time the gangways are operated. Kudos to SafeRack for taking the time to design the pedal and get it right.
Good response from David Daniel
We just bought two tank car racks. Very impressed with them.
Graphics Packaging International
Items arrived before due date - great service
Phyllis Sikes was very helpful and detailed - a pleasure to work with.
SafeRack's customer service is easy to work with
Very positive experience. I was kept in the loop during the intire ordering process. They got started right away. This was very helpful due to it was Thursday evening and saferack had to schedule this work to be done over the weekend so I could have my rack by middle of the following week.
The entire transaction was very pleasant
The entire transaction was very pleasant. Jason Stewart was very professional and responsive. The Customer Service was outstanding, and the product arrived as ordered, on time, and with appropriate email communications. I have added this to my favorites, and will continue to do business with you. Thank you for a great experience.
Chris Hite - Excellent as usual
Our order was delivered fast as requested.
Seaport Canaveral Corp
Right on time, just as we ordered,
Mark Gardner and Robbie Norris emailed and phone me throughout the process to ensure our the company got exactly what we needed. I couldnt have ask for any better service from our first quote to the delivery of the product. I will always look to SafeRack for any product that we may need.
Easy to use and install
Everything was extremely positive - working with Phyllis Sikes made everything extremely easy!
Stephen Todd responded to voice message within 24 hrs.
I would recommend the product. The platform and gangway serve the intended purpose of providing safe access atop delivery tankers. It provides safe access atop delivery tankers for unloading connection. The unloading platform is built narrowly to prevent drive alley encroachment. The aluminum gangway and galvanized platform will resist corrosion for long life.
American Water Heater Company
Product was shipped as scheduled
The SafeRack is safe, easy to put up and it took away the hassle of us designing our own system. Saved us alot of time. Phyllis answered all my questions within that day, if not within the hour! I really appreciated that, communication is key, especially when buying things online.
Delivered in good time, about 2 weeks which was great.
Dana Harbuck is excellent, I had some questions and got a response the next day.
Canexus Chemicals Canada LP
Attention to Detail
Product was delivered slightly slow, I believe you were doing maintenance in the factory. SafeRack's attention to detail from weld quality to stickers to paint are what I like best.
The help was great!
Very fast and effective feedback From Dana Hamor. The swivel joint was on my doorstep within the three weeks delivery that was quoted.
The delivery was fast! We received the chocks here the same day as the notice of shipping!
Nordic Bearing Inc
Great CSR's -They are very pleasant on the phone
Response was good - and products delivered within a week!
Any questions I had were answered promptly
THe product is simple, clean, and sturdy. I would recommend the product and consider SafeRack again should a project require a loading dock system.
Murphy Oil USA
The products were delivered within a week! I have really enjoyed partnering with Saferack. I think it is a great company. I did not know the wide selection of products that SafeRack offered. I will continue to optimize our safety and operations with the help of their products.
Strength, Safety, and Appearance
I would recommend this product - the design warrants a safe means to open tank cars. We have bought this same product in the past and are satisfied with it.
Delivered within a week
David Daniel was very helpful and knowledgable. The product is a very good safety feature and works best for our needs.
Ascend Performance Materials
Quality workmanship and good customer service
David Daniel has always treated us well here at Ash Grove. So far we have had a positive experience with SafeRack since we switched from using Carbis here at Shreveport.
Ash Grove Cement
Scott HIte was very responsive
SafeRack was a good company to work with. I would recommend these loading arms.
We discovered a way to keep our employees safe
We discovered a way to keep our employees safe and meet OSHA standards with an easy,moveable piece of equipment. The unit is easy to move and fits the needs of the area it was placed. Benefits of the unit: 1) provides safe access to the trailers for our employees. 2) Meets OSHA standards for fall protection 3) appears basically maintenance free. Travis McCraine was informative and responsive. All of my questions were typically answered the next day. The ordering and installation process was almost seamless. The Travis was very helpful. The installation crew was helpful and informative.
A very nice and sturdy product
The gangway is very easy to lift. Hardly any maintenance - it makes an asphalt loading rack look professional. I'd recommend these - I've already purchased two of the gangways in the past and am very satisfied. Your service with Greg Crawford was very helpfull. He came down to our facility and looked at what was needed and took some measurements. He initially told me it was going to take two maybe three weeks and was right on the money.
No worries at all about this product
We like the reliability of the product. It's lightweight, easy to instal and easy to handle. Greg Crawford offered very quick response. It was delivered on the scheduled date. FYI - the wood pallet used to transport the unit could be more hefty.
Boral Material Technologies Inc
It was delivered a lot faster than I expected!
Mark Gardner was very attentive and eager to help me. I have no negative experiences relating to Customer Service etc. Unlike other vendors that I've worked with, this experience was Pain Free & very much customer focused. The stairway was (in my opinion) better made than the one I purchased in previous years - and as a result purchased another one!
Travis McCraine's responsiveness was good
The product was delivered on time
I would recommend this product. It is a good solution and the service is good.
The product works well, easy to maintain and easy to repair. Scott Hite was helpful - All of my questions were answered clearly and helped me understand what I was looking for.
Received the product on time
We are happy with your service
Baniyas Oil Field Supplies
Our orders were shipped on the date that we were told. A+ for your turnaround time.
John Bast was great to work with. The quality is great and it was such an easy process to deal with Saferack i would recommend you to others and I will be pushing Saferack to our customers.
Diamond Pet Food
Part was delivered within 2 days of order
I needed a replacement part for a gangway. Linda Hardee was wonderful to work with.
Delivery much faster than expected
I expected a 8-12 week delivery - It arrived in 6 weeks! Chris Hite has been extremely patient and helpful. No surprises in the product quality. I have designed 7 unloading stations in the last three years. Results have been excellent. No complaints.
Chris Hite informed us of the delivery date and was right on the money!
From the web site to sales and service the process was eay, fast, and I was able to put the product to use immediatley. In the future I will buy the pre fabricated crossovers. THey are cost effective and durable. I am very please with the product. is actually more cost effective to buy from you than it is to have them fabricated on site.
Travis went above and beyond to answer all of my questions
The SafeRack Grounding and Monitoring Systems offered easy installation and integration with our system. I was most impressed by the friendliness and professionalism shown by Mr.McCraine in responding to all of my questions, making me feel like a priority. The speed of delivery and all other aspects of the order were satisfactory as well.
JM Smucker Company
It was delivered in the time frame that was promised.
I'd recommend your product. The quality looks to be very good.
Schlumberger Oilfield Services
Interchangeable, durable, dependable
Phyllis Sikes was very responsive. I was very pleased with the knowledge and ability of your company to fulfill our needs and your quick response back with the part I needed.
The product was delivered very quickly
These spill containment pans will help us keep our environment and rail yard clean. Mark Gardner was very informative.
Advanced Composites Inc
Scott HIte was very good to respond to questions/concerns.
I'm already familiar with and pleased with your fall protection equipment. The products were delivered on time. You might want to consider calling the day before ETA so we can be prepared to off-load. Sales is excellent, with knowledgable people, who are willing to take the time to determine your needs, research the equipment and select that which best serves the clients need, both budgetary and functional.
Industrial Commercial Services
Very satisfied with the delivery time
John Bast was very responsive.
Phyllis was very responsive
I was very pleased with the service I received from Phyllis Sikes .She answered to my questions right away she sent the proposal very fast and she called to double check if I received it .I was very impressed ,and every time I call to inquire about a product or a proposal I will always ask for her .
Kemira Water Solutions, Inc.
It was delivered on time
I would recommend the SafeRack MAUI for trucks - it's easy to maneuver and operate.
The platform and gangway arrived much earlier than expected
The products were delivered in a timely manner. The platform and gangway arrived much earlier than expected. The building arrived on time. Pat Early was very responsive.
They are less costly relative to regularly fabricated platforms.
Ray Evans was extremely responsive, got the quotes I requested back to me in a timely manner. I asked for revisions to the quotes a couple times and each time received timely updated. The ErectaStep platforms are the PERFECT solution depending on the scenario. I LOVE that they are so VERSATILE...various parts availability for constructing numerous different platform arrangements.
Duke Energy Corporation
The product was delivered within 10 days - Great!
The product is excellent. I used it before in another facility - It's easy for my employees to operate. Mark Gardner was responsive - Everything was smooth sailing, from sales and delivery. I recommend this product.
We like the platform ruggedness and precision craft
Excellent Delivery -Chris Hite's response was excellent- received follow up emails with drawings - We would recommend the MAUI - it is flexible and robust.
Tremendous commitment to our company's fall protection needs-
Tremendous commitment to our company's fall protection needs - Travis McCraine's knowledge and experience contibuted exstensively to a quick resolution to our plant needs. The design of the fall protection gangways and cages not only created an improved safe access for our employees it allowed for continued efficient servicing of our customer needs with flexibility for thier equipment. Read More [+]
The presentation of various alternatives, the system measurements, the proposed drawings, the delivery, the durability of the product and the ease of installation has made this a truly professional and positive experience with SafeRack - Thanks Read Less [-]
Well constructed and works well
Benefits of this product are less damage to hoses, less physical labor for controling hoses, less exposure to physical laborer injury. Dana Hamor was very responsive.
Seaport Canaveral Corp
The delivery extremely prompt and well within specified lead time
Greg Crawford was responsive. Always got him on the first call. Always got back to me when he said he would. I recommend this product. It is by far the best quality product we've used in all of the grounding units we've used on all our truck-loading skids . Nothing but positive feedback. We're extremely pleased and we'll definetly use SafeRack on the next skid.
Southwestern Measurement Systems
Receipt of approval drawings as well as the delivery is well within the quoted timeframe
Dave Young is very responsive to all of our needs. All inquiries are received in a timely manner.These products work very well for all of our applications and are well priced for the applications. Yes, I can buy similar products from other suppliers at competitive prices, but I do not get anywhare near the expertise, customer service, and prompt delivery that SafeRack provides.
E.I. DuPont De Nemours & Company
I liked the gangway design feature the most.
Construction, Design, and ease of use.
Good quality for a good price
I was very pleased with my Jason Stewart. He was very knowledgeable and helpful. I liked getting the drawings for approval prior to construction, to ensure I was getting just what I need. We like the safety protection of the fall cage, the high-visibility color, the ease of movement so that an employee doesn't have to strain to raise and lower the gangway.
Intrepid Potash Wendover, LLC
Ray Evans was very responsive and helpful
Very positive group of people in sales and customer service.
Great resource Saferack is my preferred supplier
The product was delivered the same day - very fast response. This quick response allows me to not carry more than one spare for 6 spaces. No hassel ordering process. Timely shipping and follow up. I would recommend your products. I have been thru this process with three of your competitors with no comparsion to match. Absolutely not negatives response on my parts> I have one rail multi position gangway and now three single space gangways any additions in the future including replacing three Carbis units will be Saferack.
Arclin USA, Inc
Very professional company
John Bast followed up and answered all of my questions.The SafeRack personal are very knowledgeable of their many product lines.I would and will recommend SafeRack, everyone was very professional.
The SafeRack platform was delivered in just a few weeks
This assembly instructions were very simple and detailed and just 2 steel erectors did this in just a couple of hours. start to finish. Quality is much better than expected, hoisting the ladder is easy and simple.
Extremely fast delivery, met or beat all schedules!
We would absolutely recommend SafeRack. Great company to work with, and very adaptable. We like both the ease of use of the gangways and Scott Hite's experience and assistance in our project. We are building a state of the art railcar loading facility in some pretty harsh conditions. Mistakes and errors can really slow or stop our progress. SafeRack took away that concern by providing us with a quality product, that we didn't need to worry about following the manufacturing path. Delivered when and what they promised. Read More [+]
We see a long relationship with SafeRack. They have helped us through some difficult design decisions and took the load on themselves. This freed us up to deal with other non-related design aspects. We had some shipping damage issues, that we worked through with SafeRack. Both companies have taken steps to keep from happening in the future. Fantastic product with Superb workmanship. Read Less [-]
Strobel Starostka Construction
The product was delivered very fast
Sales was very responsive - we are very pleased
Durability, Superior Construction, and cost
I was very impressed with the turn around time on the order, allowing me to get my project done on time and on schedule will definitely bring me back as a loyal customer The only obstacle would have been delay in shipment or an outrageous price. Both of which I was totally satisfied!
From the time I gave them a purchase order until I recived my unit was 29 days. Outstanding!!
Phillis Sikes in Customer Service is a GREAT person and a treat to work with.also we have had our first unit about 5 years and love it!! Scott Hite is a very nice man and knows his product!
Quad County Corn Processors
The promised delivery dates made the difference.
SafeRack is a good company with a capable staff. You make a good product and your people are very knowledgeable about your product and its capabilities. John Bast always responded to any request that I had- and the delivery schedule was crucial- the promised delivery dates made the difference. Read More [+]
The quality of the design and construction was what we like most. I would absolutely recommend your product. We have bought product from your main competitor and we are much more pleased with the Safe Rack experience. Read Less [-]
Why we didn't purchase the product sooner!!!
David Daniel was an excellent rep. He checked in with me periodically on status of the project. He was "extremely" patient with our process. He was "never" pushy.. Responded quickly on our requests to furnish additional information or clarified any questions we had.... Service has been excellent.... Also, delivery was quicker than anticipated. Well within the 3 week time frame....Received a call to anticipate delivery, truck driver didn't "just show up" We could plan for the off loading in a timely manner. Great communication!!! Last, installation was NOT complicated..ready to use in a few hours after foundation is completed.
Newpark Environmental Services
It was delivered at a prompt time. I was very satisfied.
I was completely impressed with the entire service and quality that your company gave me during my dilemma. I would recommend this product to other production plants within the company and fellow colleagues.
Product was delivered in a timely manner
Very good customer service!
The entire experience was positive.
David Daniel was very responsive. The railcar loading gangway was delivered ahead of schedule- within 2 weeks of the order.
Phyllis Sikes was great to work with on this project!
The G4 gangway is a very nice unit, very easy to use. Delivery time was as expected. Easy to setup, easy to train on, great customer service. Overall a good value and good quality.
Kemin Agrifoods North America, Inc.
Well done and good quality...
We already have 4 of them here and need 7 more.
It worked better than the one we had before.
After getting Saferack involved in trying to find a ladder for our purpose they did all the foot work in finding someone to build the ladder for us. We had several phone follow up calls from saferack after they found out what we needed until they found someone to build the ladder for us. We tried to get the original vendor to make the ladder for us and they said they could not. Saferack said give us a chance to find someone to build it and they did. And we really appreciate what Mark and Tom did on finding a ladder for us.
The price was very competitve and the device matched up very well to our needs.
Dana Hamor identified that the our rail was just a few fractions of an inch off and suggested that we pruchase shims so taht the product would fit properly when it arrived at our site instead of going through trial and error to get it right. Overall my experience was very satisfactory. Ordering was easy and the sales department offered just the right amount of assistance to make sure that our purchase and installation yielded the results we were after with out being overly intrusive.
The product was delivered just as promised - quickly
Good communications and fast responses -
Lightning delivery! Much sooner than expected
Mark Gardner answered all my questions & help insure I ordered exactly what I needed & nothing more! Thanks for your attention to detail and makeing this purchase productive and easy. We are in the process of install, but feel we received an excellent product offered at a great price. I look forward to doing business with you in the future.
Paul Barragan, Terminal Manager
JD Streett and Company
Simple operation and quality of manufacturing
The Dry Lock valve is well made - fit is very good and simple to operate
Archer Daniel Midland
The product was delivered in an extremely timely manner, much faster than I had anticipated.
I found to what extent SafeRack was willing go to in order get our business & start a relationship. Very happy with the experience. What I like most about the product the workmanship. But this was an aspect I was already familiar with from a past relationship with SafeRack. Your product looks as good as it performs.
The product was delivered in about 5 days.
Customer service, sales, engineering of the product and the quality was great. Delivery was good time wise and price was less than the other gate openers I priced. I would recommend this product because it makes opening the hopper car gate safe.
The product was delivered in 10 days. Much faster than the 2 to 3 weeks promised
Chris Hite was extremely responsive. He did an excellent job making sure that the gangway requested would meet our needs. We've found a new supplier and sales force that is willing and able to ensure our needs are met. I'm very pleased with the product and more importantly the service.
Keep up the good work, SafeRack
We comply with fall protection requirements. It keeps our guys safe. While these systems are expensive, the benefit outweighs the initial cost. Customer service was great - I had the drawings and assembly instructions a week before the rack arrived. Ray Evans was extremely helpful. Keep up the good work, SafeRack
I did get the best service with fast response to my questions
The product seems to be good and rugged quality. We hope that it will have low maintenance cost, and no problems. It was delivered within the time frame set when the order was confirmed.
We are not first time customers
We like the product and have had very few problems with regards to maintenance. The platforms and gangways look better than the competitors product. The coating is very thick and we have not seen any rusting even on our older installation Charles MacEachern has a great way of dealing with customers -his communication skills are very good , he is there for the customer when needed .
Bayer Crop Science
Linda took my order and was very helpful
Very quick transaction! THe product was delivered in the time given when ordered.
Louisville Gas & Electric
Heather was extremely courteous and professional.
I work in an extremely fast paced enviornment so naturally this is a plus for me. I was impressed as soon as I spoke to Heather. I was treated with respect and professionalism. I was happy with all the answers to my many questions and when we tried the product out I found all of your answers to be true. The price was not bad either but if you think about it price is not even an issue when you are talking about the safety of your crew anyway however, for the money I found this product to be all that we needed it to be.
Travis usually got back to me within a day if he didn't answer his phone.
I like the stamped steps as opposed to welded steps. The gangway latch is significantly more robust than the competition The pivot points on the gangway have bushings, this is where we've seen the majority of our issues.
St. Mary's Cement
Travis was absolutely tops!
He was very prompt with all of the information we needed. Your whole operation appears to be service oriented and prompt. We like the quality. It appears to be very professional looking. It compliments our own operation and equipment. We were pleasantly surprised with the quality and better than expected delivery. Your prices are sure not cheap, however your service, quality, response time and delivery are excellent.
It was very easy to deal with SafeRack
We liked SafeRack's willingness to work through the many obstacles we encountered during our design process. Scott HIte has always been extremely responsive. Great clean design, great operation and great salesman to deal with.
Strobel Starostka Construction
The product was very functional, easy to operate, and made a lot of operators happy
Kenny Rogers was very responsive. I was very happy with the attention he gave to our order SafeRack has a response crew of people working for them. Customer service was very accommodating. Sales were very professional, accommodating, quick to respond and knowledgeable of their product. Engineering were quick to respond to any changes we requested. Product quality I would say is second to none. We are very happy with the operation of the equipment. The lightweight design was the most attractive feature for us. The delivery of the majority of the order was either on time or delivered early. The product is very functional and easy to operate, these are the features that were most appealing to operations.
Rangeley's response was great!
Good quality, reliable, good customer service.
Wagner Fluid Systems
Chris Hite was very responsive.
The SafeRack Maui portable platform is an alternative to high cost powered equipment for sampling of tank trucks. Chris Hite was very responsive. When it was identified that the order got lost, he made sure to make other arrangements to have the unit delivered.
Good quality product on time and on budget
Good quality product that is structuraly sound that was priced right and built in a timely manner.
The order was delivered within one week, very prompt
I made the right choice in buying from saferack was delivered within one week, very prompt.
Crop Protection Services
Travis was awesome. He was very attentive. He was quick to get a quote and quick to get a timeline.
Travis was awesome. He was very attentive. He was quick to get a quote and quick to get a timeline. The Maui Ladder was shipped much sooner than anticipated after the order was placed, which was a pleasent surprise! The fact that they were able to get us something so quickly make it an easy decision!
Greg Crawford was very responsive and good to work with.
We like the turnkey design. The installation by SafeRack was fantastic. They did a great job and were very safe. Our technicians were very satisfied with their work. Greg Crawford was very responsive and good to work with.
SafeRack is extremely customer focused. This is refreshing.
Pat Early was extremely responsive and made sure that I was satisfied with the proposal. He knew the product line extremely well and could answer on the fly any question about what he represents. Read More [+]
Lastly, he presented to the MWV employees information about the platform. This went very well and I got buy in on new equipment. And it delivered surprisingly quickly. I was told that it would be a January 2011 delivery and I would miss out on the 2010 closing. However, the new platform was delivered the last week of December 2010. SafeRack is extremely customer focused. This is refreshing. Read Less [-]
Phyllis Sikes was right on it!
I would recommend this product because it prevents overfilling rail cars. Our salesperson was right on it! The product was delivered within 3 weeks as stated on the order acknowledgement.We were able to resume loading railcars at our facility.
Corn Plus Ethanol
The follow up on the order and quick delivery helped get me out of a jam! Thanks
I like the railcar mover because it was not some little tool to work with, the size of the handle and the head make it easy to move cars. Follow up on the order and quick delivery helped get me out of a jam! Thanks
Coal Facility in West Virginia
The response from Kenny was very good
Customer service was very good. The response from Kenny Rogers was very good. I am a resaler, and i can probably get it cheaper for resale, but i needed them as soon as possible. Your response was better. Thanks
J and J Industrial Supply
Scott Hite was very responsive
Scott Hite was very responsive. The product looks great.
Much easier than I imagined
The product was delivered the day that I got the shipping email- and it was shipped promptly. Excellent follow up! Kenny Rogers called up to triple check that I understood what I was ordering. Much easier than I imagined it would be.
My product was shipped the same day the PO was approved!
The entire process went well. Chris Hite had a quote to me within 30 minutes of consultation.The product was available and the purchase was complete and in route the same day. My product was shipped the same day the PO was approved! Operators await the installation and will breath a sigh of relief knowing that they are truly grounded when unloading potentially hazardous cargo.
Always a quick response to any questions and concerns.
I appreciated the quick response by the Jason Stuart in evaluating the project and providing the necessary information for us to select the best product for our application. The product was delivered as promised, per the limited time frame. It will provide the necessary level of protection needed with maintenance free construction. The price was competitive with other providers.
Large Refinery in New Mexico
Good looking equipment with a responsive and reliable organization to back it up.
The Christmas video was cool. My experiences with the entire organization has been positive.Chris Hite is great to work with and provides excellent timely response. Good looking equipment with a responsive and reliable organization to back it up.
The product was delivered ahead of schedule and it was a very aggressive schedule.
Our salesman(Chris) was extremely responsive. He kept up up to date on the manufacturing and delivery schedule and also delivered all of the documents in a timely manner. All of our experiences were positive. The sales and service aspect were very good and the installation was exceptional. The price was very competitive. The product was delivered ahead of schedule and it was a very aggressive schedule. We were very pleased with the entire process from the purchasing through the installation by your installers (Richard and Gunny). The installers were very professional and helpful. Read More [+]
The one potential obstacle was meeting our agressive delivery requirements. That turned out to be no issue. The single most important benefit for us is the increased safety in doing our job. Read Less [-]
I would recommend this to other plants that have to deal with railcars.
There was no negative experience about any of the service I experienced from any of of the departments that I dealt with while ordering this piece of equipment.Yes. I would recommend this to other plants that have to deal with railcars.
Very responsive, answered all my questions immediately.
John Bast was very responsive, answered all my questions immediately. Engineering department had a tough time describing what they needed, once we worked through that issue everything went smooth.
Martinez and Turek, Inc.
The product was delivered ahead of schedule as are most of the orders I place with SafeRack.
With SafeRack, I look forward to placing orders with them because I know everything will be handled from when I order the product until I unload it off the delivery truck. I also know that if there is a problem, it will be handled quickly and professionally and they will stay in contact with me throughout the entire order and check up periodically to make sure everything is going OK The product was delivered ahead of schedule as are most of the orders I place with SafeRack. Read More [+]
The ease of installation is the best feature of the gangway.The construction, ease of use, and high visibility color scheme all make this a well rounded product. Read Less [-]
Buzzi Unicem USA
The equipment we have purchased has proven to be of high quality and built to satisfy the needs of the company.
The handrail system was delivered within the stated lead time. No issues with receiving materials and good communication was given on its delivery. I would recommend purchasing fall protection equipment from SafeRack. Read More [+]
My past experience with SafeRack has always been met with professional and knowledgable sales staff. The equipment we have purchased has proven to be of high quality and built to satisfy the needs of the company. Read Less [-]
Hexion Specialty Chemicals
Speed in our loading operations
Scott Hite was very responsive, the seal plate is fairly complex with many details to work through. I liked that SafeRack is willing to "create" client specific designs. Benefits include speed in our loading operations
Your company should be a model for others to follow.
With this being my first ever order from SafeRack, I can truly state that all departments that I dealt with to receive this product was friendly, courteous, and eager to assist so that my objective would be a complete success. Read More [+]
The price of the unit I purchased was leaning to the high side of my willingness to pay for such a product but once I received the product, it made sense to me that the price of the unit was definitely shown in the details of workmanship and construction materials used. Very strong consideration for future purchases of safety racks from your company has been solidified with me. Very high quality of product from that of a competitor that I currently use within my operational area. Your company should be a model for others to follow. The quality of unit was just as stated to me by others, the product inturn speaks for itself. Read Less [-]
That is why we keep going back to him and your company
Ray Evans called me back in less than an hour on the first call and on the next couple of calls less than 10 minutes. The replacement gangway and safety cage was delivered on time. This was the third purchase from SafeRack. Read More [+]
Our salesman, Ray Evans, gave us several ways to go so that we could stop the damge the truck drivers were causing to this piece of equipment. He has always helped us int he past, and so far no one has damaged it. He said he would drive up if we needed more help or other ways of installing. That is why we keep going back yo him and your company. Read Less [-]
Chemical Plant in North Carolina
It was a step up from what we had
Travis was very responsive and the product was delivered very quick. The product works well, it was a step up from what we had.
Chris is always very responsive and more than willing to do anything necessary to satisfy our needs
Everything was great in all our relations with SafeRack. Thank you all very much! Chris is always very responsive and more than willing to do anything necessary to satisfy our needs. The mobile rack, self supporting is what we like most about the product. The construction and the craftmanship in which the equipment is made is impressive.
Chemical Plant, South Georgia Area
Your Product was shipped amazingly fast.
Your product was shipped amazingly fast. I placed the order and had it in a week. Chris Hite was very responsive. He was on the road and had his inside person help with the arrangements as soon as the PO was issued. Excellent customer service and delivery time!
International Fragrances and Flavors
The product was delivered as advertised
Rob, The loading rack has already been installed....great product ! I enjoyed working with Travis & Heather, specifically their follow up. I would consider him very responsive (and) the product was delivered as advertised.
Steven Gerbasi, President
Cleveland Industrial Group
The order went very well
The benefits of your product are that it complies with fall legislation and quick delivery. It provided safe access for rail cars. All departments were responsive and answered any questions quickly and effectively. Charles MacEachern is very good at answering and returning calls - The order went very well.
The field reviewed the product and really liked it.
I had no issues on this purchase. I got the information I needed to make my decision, it met all of our requirements. field reviewed the product and really liked it. You are a quality vendor, the product is exactly what we needed, and we like the responsivness of sales. .
David was good and we were a fairly demanding customer during this process.
Very Responsive. David Daniel was good and we were a fairly demanding customer during this process. Customer service was good - the first one was damaged in route and Saferack reacted quickly to get us another one. The gangway was pre adjusted and ready to go.
Ash Grove Cement Company
Good product! and a good company to go along with it.
Everyone is very friendly and professional with me. I received updates on when the unit will ship from Customer Service and they work with us on what carriers we want them to ship it with. Safety for the truck drivers using the gangways is important. They are easy to operate for all types of people. Springs are very easy to adjust. Foot lock lever seems to work well. Read More [+]
I would recommend your product because it has been a good product for us and I really think that the customer service that goes along with a great product cannot be beaten. Good product! and a good company to go along with it. Read Less [-]
Ash Grove Cement Company
As always, quick, safe delivery
Kenny is always quick and polite- deliveries fast and accurate - equipment of high quality. Kenny answered my request immediately. As always, quick, safe delivery.
The International Group
Benefits of the product? Safety, safety, and safety
Your company is very organized and value of your customers is VERY important. Your salesman, Kenny Rogers, was responsive with continual updates supplied as to the status of the order. The benefits to this product are Safety, safety, and safety !
'SafeRack is an extremely responsive company who delivers on the promises'
Price was competitive. Product was easy to install and required no re-work on our part for installation. Equipment was easy to operate and maintain. I would recommend the product based on your team's technical ability, pricing, robust designs, and meeting your delivery dates. Read More [+]
SafeRack is an extremely responsive company who delivers on the promises . I worked with David Daniel on this project. He was extremely responsive and delivered on cost, schedule, product quality. pricing was great. I had no issue getting in touch with him. He made himself available on his day off as well. I had no surprises which as project manager are critical to successfully delivering projects. Read Less [-]
Large Refinery in Louisiana
I WAS VERY PLEASED WITH THE PERSON I DEAL OVER THE PHONE PHYLLIS SIKES.SHE WAS VERY HELPFUL AND ON TIME WITH ALL THE QUESTIONS AND INFORMATION THAT I REQUIRED .I WAS VERY PLEASED.IN THE FUTURE WHEN I WILL NEED MORE PARTS THIS IS THE PERSON THAT I WOULD ASK FOR . THANK YOU FOR A GREAT SERVICE. VERY RESPONSIVE .
Kemira Water Solutions
'Very helpful in the order process'
Benefits we found with the product was that they were convenient , Safer for employee's back and easier to find. Very helpful in the order process. Sales was very helpful in tracking down the right product that I needed - Thank you!
Pabco Roofing Products
Thank you for a great product and exceptional service
I wanted to drop you a line in regards to a new railcar access structure Croda purchased from Saferack. In my 25 years as a chemical engineer I have purchased numerous racks and fall protection equipment from a number of suppliers. By far, with no exception, have I ever dealt with a more professional customer oriented company than yours. Read More [+]
Ray Evans and Charles Phillips spent much time convincing me to purchase(both equipment and installation) from Saferack. Unlike most sales people, they did not forget about me after winning the order. They, as well as your design team,endured several revisions driven by me and in the end we came up with a great design. Linda Hardee has been the most responsive customer service person I have ever worked with. She has worked very hard to provide me everything I have needed. Whenever I needed data, drawings, schedules, contractor approvals, insurances, permits, etc - a reply from her was always very prompt. Last, but not least, I need to praise the installation team. I was a little concerned when only two old guys, Richard Hester and David Gunny Smith showed up on site to install this big structure. These two gentlemen methodically erected this structure, efficiently, safely, and in 90 degree weather to boot. In my 25 years of construction, I have never seen more knowledgable, trained, properly documented, and safety conscious personnel than Richard and Gunny. With the folks you have on board I have no doubt your company has a bright future. If I am in a position to make future purchases in this industry, I know who I am going to call. Thank you for a great product and exceptional service. Read Less [-]
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