5 5
You guys did a great job!

Provided what you said you would. Revised your design based on our requests. Also provided great support when we hit the gangway with our crane.

Provided what you said you would. Revised your design based on our requests. Also provided great support when we hit the gangway with our crane.

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5 5
Second to none when it comes to quality.

These products and systems are second to none when it comes to quality, ease of construction and functionality.

These products and systems are second to none when it comes to quality, ease of construction and functionality.

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5 5
Extremely satisfied with SafeRack!
 

Joe Free from SafeRack always worked with me and understood and provided the products that we needed. Excellent service!      

Joe Free from SafeRack always worked with me and understood and provided the products that we needed. Excellent service!

 

 

 

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5 5
Customer service from Patrick was excellent!

He brought the truck with the mock-ups of the products twice so people in the plant could see the product we had spec'd out. Patrick made sure that we would…
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He brought the truck with the mock-ups of the products twice so people in the plant could see the product we had spec’d out. Patrick made sure that we would be satisfied with the platform, by laying it out on the floor in chalk and taking precise measurements. We ended up with several modifications to enhance the end product. We are pleased with the system and Patrick’s attention to detail!

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5 5
We love the products and that’s why we keep coming back for more!

The products speak for themselves in safety, engineering, and ease of use.

The products speak for themselves in safety, engineering, and ease of use.

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5 5
Extremely Satisfied with SafeRack

The material & info you send is easy to read & understand, any questions are answered promptly & your products are easy to install & well made.

The material & info you send is easy to read & understand, any questions are answered promptly & your products are easy to install & well made.

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5 5
SafeRack representatives were very professional and helpful with my staff.

The product is versatile and can be erected, dismantled, and modified fairly quickly.

The product is versatile and can be erected, dismantled, and modified fairly quickly.

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5 5
You know how to provide excellent Customer Service!

From acknowledging receipt of my PO to advising me of the shipping details. I was given everything I needed.

From acknowledging receipt of my PO to advising me of the shipping details. I was given everything I needed.

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5 5
Everything worked smoothly!
 

If we had any questions all safe rack team members were readily available.

If we had any questions all safe rack team members were readily available.

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5 5
Jason was a pleasure to work with!

Jason provided me with quotes very quickly and responded to any questions or concerns. I feel we have a good working relationship.

Jason provided me with quotes very quickly and responded to any questions or concerns. I feel we have a good working relationship.

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5 5
Extremely Satisfied

Ease of use. Ease of ordering, fast response time, questions and inquiries answered promptly, Just an overall satisfied customer. Other companies could learn A LOT from you

Ease of use. Ease of ordering, fast response time, questions and inquiries answered promptly, Just an overall satisfied customer. Other companies could learn A LOT from you

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5 5
Extremely Satisfied

Aaron was very easy to work with. He made multiple adjustments to fit the needs of my project.

Aaron was very easy to work with. He made multiple adjustments to fit the needs of my project.

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5 5
Extremely Satisfied

Mr. Rose is the type of professional sales rep that you want to work with. He is quick to reply with any questions or needs. He's very knowledgeable about the…
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Mr. Rose is the type of professional sales rep that you want to work with. He is quick to reply with any questions or needs. He’s very knowledgeable about the products that he can supply us with. He checks in regularly and is a pleasure to meet or chat on the phone with.
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5 5
Satisfied
 

All the response from the sales team is fast and informative, however, the only downside was that we had an expediting/forwarding problem from the US, and it took a long…
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All the response from the sales team is fast and informative, however, the only downside was that we had an expediting/forwarding problem from the US, and it took a long time to ship the goods from SC. Perhaps SafeRack can provide and anticipate forwarding agents from Charleston, SC in the future.
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5 5
Extremely Satisfied

SafeRack has always been there for us. For replacing a unit or just for information, they have been great to work with.
SafeRack has always been there for us. For replacing a unit or just for information, they have been great to work with.
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5 5
Extremely Satisfied

Sales Rep is very friendly and knowledgeable. We get the right materials every time. Treats us like family and not just another "number"

Sales Rep is very friendly and knowledgeable. We get the right materials every time. Treats us like family and not just another “number”

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5 5
Aaron Rockewell has been helpful and professional as he helped me look for the right stairs we were in need of

We received what ordered and the installation was seamless.

We received what ordered and the installation was seamless.

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5 5
Extremely Satisfied

Very well built, easy assembly, exactly what we needed, and great assistance in determining our needs.

Very well built, easy assembly, exactly what we needed, and great assistance in determining our needs.

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5 5
Positive experience all the way around and we love our gate

Ease of communication, rapid response, friendly and professional service.

Ease of communication, rapid response, friendly and professional service.

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5 5
Bryce was aware of the immediacy of this project and did everything he could to help us expedite the work.

SafeRack worked with us to meet our tight schedule. The main reason for knocking a star off is that our system required several modifications to address issues that seemed to…
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SafeRack worked with us to meet our tight schedule. The main reason for knocking a star off is that our system required several modifications to address issues that seemed to be known to Saferack, and resolving these issues and punch list items took a long time and were costly.

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5 5
Metal Work Platform

We just finished installing two Erect-A-Step platforms in our new storage tank containment area, and they look GREAT! If you need help with any stairs, ladders, work platforms, or any…
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We just finished installing two Erect-A-Step platforms in our new storage tank containment area, and they look GREAT! If you need help with any stairs, ladders, work platforms, or any systems to help you load your products safely, Saferack has a solution. Give them a call and they can help you too! Thanks, Tony D. and Saferack!

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5
Quality products that also Appear to be quality products.

If you drive into a yard or facility with SafeRack products, it’s almost immediately evident that the company cares. The products stand out.

If you drive into a yard or facility with SafeRack products, it’s almost immediately evident that the company cares. The products stand out.

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5 5
I’ve never had such an excellent support from a supplier!

Wow, it's exactly the way how you deserve to get the business.

Wow, it’s exactly the way how you deserve to get the business.

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5 5
Will definitely use SafeRack again!

Great quality and support after the sale, we haven't been doing business very long but this company made a great first impression.

Great quality and support after the sale, we haven’t been doing business very long but this company made a great first impression.

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5 5
A great experience with SafeRack

Simple and easy quoting process, understanding of needs/requirements for the project.

Simple and easy quoting process, understanding of needs/requirements for the project.

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5 5
Amazing service!

Robust and quality equipment, better customer service than the other fall protection specialists.

Robust and quality equipment, better customer service than the other fall protection specialists.

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5 5
A much safer system for our needs

This system is much safer better than having an overhead cable and safety harness.

This system is much safer better than having an overhead cable and safety harness.

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5 5
Elliot took excellent care of us…

Nathan Elliot took excellent care of us. He listened to our needs and met them.

Nathan Elliot took excellent care of us. He listened to our needs and met them.

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4 5
We are very satisfied with SafeRack!

The freight carrier had lost some of the components, the Saferack team was very quick to resend the missing parts and get us going.

The freight carrier had lost some of the components, the Saferack team was very quick to resend the missing parts and get us going.

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5 5
Track Pans

Your team was very helpful in assisting us with the product that we were inquiring about. The order process was easy and efficient.

Your team was very helpful in assisting us with the product that we were inquiring about. The order process was easy and efficient.

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5 5
Grounding Equipment

The team that helped me put together a quote for a customer recently was very helpful and always available. They were quick to respond and always willing to jump on…
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The team that helped me put together a quote for a customer recently was very helpful and always available. They were quick to respond and always willing to jump on a call with the customer and help finalize the bid process.

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5 5
Satisfied with our YellowGate

The whole process of buying went smooth.

The whole process of buying went smooth.

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5 5

Great product and reasonable price. There were a few fit things we had to work thru, but overall not bad.

Great product and reasonable price. There were a few fit things we had to work thru, but overall not bad.

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5 5
Very happy with our swiveljoints

Very good customer service. The rep that comes out is on top of it!

Very good customer service. The rep that comes out is on top of it!

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5 5
Extremely satisfied with SafeRack

Working with SafeRack is always great... from the products they offer to keep our employees safe, to all of the employees who make working with SafeRack easy... thank you!

Working with SafeRack is always great… from the products they offer to keep our employees safe, to all of the employees who make working with SafeRack easy… thank you!

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5 5
Extremely satisfied!

Quality of service, materials, and facility. Saferack's broad array of products and technical knowledge is second to none.

Quality of service, materials, and facility. Saferack’s broad array of products and technical knowledge is second to none.

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5 5
YellowGate XL

Carey was very professional during his visit. He was also clear when presenting the options and understanding of the situation of our plant. Although the larger purchase was not approved,…
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Carey was very professional during his visit. He was also clear when presenting the options and understanding of the situation of our plant. Although the larger purchase was not approved, he still was helpful in answering my questions and assisting us in the smaller purchase we made.

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5 5
EMCO couplers

Extremely satisfied with the service and products SafeRack provided.

Extremely satisfied with the service and products SafeRack provided.

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5 5
We are satisfied with our Ultratech spill containment solution

I ordered your containment barrier wall. It went together very easy and the tarp snaps on the rails. It’s easy to step over to get into.

I ordered your containment barrier wall. It went together very easy and the tarp snaps on the rails. It’s easy to step over to get into.

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5 5
Product and service was great!

Good build quality on everything the facility has bought from SafeRack (We are fans of the Yellowgate in particular). In my personal experience I've always had prompt and attentive service…
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Good build quality on everything the facility has bought from SafeRack (We are fans of the Yellowgate in particular). In my personal experience I’ve always had prompt and attentive service from the SafeRack team anytime I’ve asked about something.

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5 5
Very satisfied with our ErectAStep product

The SafeRack team was extremely helpful and we are very satisfied.

The SafeRack team was extremely helpful and we are very satisfied.

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4 5
Very professional company that responds quickly to our needs

SafeRack is a very professional company that responds quickly to our needs. From start to finish their staff is very helpful with every step of the process.

SafeRack is a very professional company that responds quickly to our needs. From start to finish their staff is very helpful with every step of the process.

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5 5
Our SafeRack Gangways worked out very well.
 

My SafeRack worked out very well. I have 3 of them and all are doing well.

My SafeRack worked out very well. I have 3 of them and all are doing well.

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5 5
Very Satisfied with our new platform system

The best part for us was how knowledgeable and helpful the salesman was...we had a strange need and he understood our need and worked with us to find a product…
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The best part for us was how knowledgeable and helpful the salesman was…we had a strange need and he understood our need and worked with us to find a product that worked. Very Satisified.

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5 5
We are very satisfied with SafeRack

The people I've worked with at this company are quick, friendly, and very reliable. They have beaten the original lead time on orders time and time again.

The people I’ve worked with at this company are quick, friendly, and very reliable. They have beaten the original lead time on orders time and time again.

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5 5
Very Satisfied with our SafeRack Catwalk/Gangway

Predrilled holes for the platform did not align with predrilled holes of vertical columns. SafeRack was made aware right away and instructed us on a site solution in a couple…
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Predrilled holes for the platform did not align with predrilled holes of vertical columns. SafeRack was made aware right away and instructed us on a site solution in a couple of hours. Though this was a small inconvenience to site weld, SafeRack was responsive and helpful through the entire process.

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5 5
Very Satisfied with the SafeRack Team!

I enjoy working with your entire team. Keep up the great work!

I enjoy working with your entire team. Keep up the great work!

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5 5
Very satisfied with the customer service!

Very impressed with Heath and Taelor's customer service from start to finish including, follow ups. I reached out to them on a Friday afternoon and had instant communication regarding our…
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Very impressed with Heath and Taelor’s customer service from start to finish including, follow ups. I reached out to them on a Friday afternoon and had instant communication regarding our needs. They both went above and beyond expectations. This experience was by far the best I have had!

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5 5
Our experience with SafeRack was great!

The experience was great, very professional, and would recommend for any project.

The experience was great, very professional, and would recommend for any project.

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5 5
Very Satisfied with our Self Adjusting Stair System

Everything was great from speedy quotes to great communication throughout the process. Units arrived on time and enabled our project to be completed on time.

Everything was great from speedy quotes to great communication throughout the process. Units arrived on time and enabled our project to be completed on time.

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5 5
Very Satisfied with our Custom Stairs

Bud was on the ball, got with the program, and sent my steps right away. Very thankful for his help!!

Bud was on the ball, got with the program, and sent my steps right away. Very thankful for his help!!

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5 5
OPW Repair Kit

Taelor was very helpful in finding the proper parts we needed to correct our problem. Very responsive and a Swift reply to our request.

Taelor was very helpful in finding the proper parts we needed to correct our problem. Very responsive and a Swift reply to our request.

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5 5
Custom Platform System

Great experience from start to finish. Viewing the display truck, ordering process, drawings, and shipping confirmations was a top-notch experience. I would absolutely use SafeRack for any of my needs…
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Great experience from start to finish. Viewing the display truck, ordering process, drawings, and shipping confirmations was a top-notch experience. I would absolutely use SafeRack for any of my needs moving forward.

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5 5
Safe Access Gangway

You guys were able to meet our need for expedited shipping and produced three-fold downs and had them out the next day in order for us to complete a project.…
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You guys were able to meet our need for expedited shipping and produced three-fold downs and had them out the next day in order for us to complete a project. That was outstanding.

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5 5
Maui Portable Access System

Hi, we love the rack and it is working great for us and is just what we needed. Derek did a great job coming to our facility and helping us…
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Hi, we love the rack and it is working great for us and is just what we needed. Derek did a great job coming to our facility and helping us decide what we needed. So in that aspect, we are very pleased with our experience. But just for the sake of telling all the facts…when we received the rack, it was missing some parts and the Pulley. We used a part we found in our shop and it broke, but your team was good about getting them sent to us relatively quickly once we let them know. But it caused some unnecessary downtime. Also, I wish we had the option to pick up the unit our self from Reno. Thank you.

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5 5

Bryce was very helpful, got us what we needed, and helped get us back going with very little downtime.

Bryce was very helpful, got us what we needed, and helped get us back going with very little downtime.

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5 5
ErectaStep Stair Extension

We were very satisfied with our sales representative.

We were very satisfied with our sales representative.

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5 5
YellowGate Safety Gate

SafeRack was excellent to work with. Accommodating to changing needs. Quick responses and updates. The gangway fit well in place and has made the workers using it happy compared to…
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SafeRack was excellent to work with. Accommodating to changing needs. Quick responses and updates. The gangway fit well in place and has made the workers using it happy compared to what they had to work with previously.

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5 5
Maui Replacement Parts

SafeRack provided friendly service and our product was delivered on time.

SafeRack provided friendly service and our product was delivered on time.

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5 5
Emco Swivel Joint

Positive experience. Caelin was very helpful and provided answers to all questions.

Positive experience. Caelin was very helpful and provided answers to all questions.

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5 5
Flat Ramp Access Gangway

We needed a replacement part for our flat ramp access gangway. SafeRack was very professional and provided a quick response time.

We needed a replacement part for our flat ramp access gangway. SafeRack was very professional and provided a quick response time.

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5 5
Very Satisfied with our PerfectAstep

Very satisfied with all contacts of SafeRack, Thank you goes out to Scott who came to our site and helped us in designing, which seems to be fitting our needs…
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Very satisfied with all contacts of SafeRack, Thank you goes out to Scott who came to our site and helped us in designing, which seems to be fitting our needs nicely. Thank you to Nate and Ashleigh for helping us stay up to speed with our order, very pleasant people to work with. Good people make for a good company, Thanks Again!

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5 5
We are very satisfied with SafeRack!

We needed to get a set of carriage load rollers for our rack. Delivery was timely, and communication was excellent.

We needed to get a set of carriage load rollers for our rack. Delivery was timely, and communication was excellent.

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5 5
Always great people and great service at Saferack!

Looking forward to my next order. I wish all my ordering was as seamless and easy as this. Quote comes shortly after and shipping is always super easy.

Looking forward to my next order. I wish all my ordering was as seamless and easy as this. Quote comes shortly after and shipping is always super easy.

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5 5
The team at SafeRack was on top of it!

Very quick to reply with the requested information and very thorough on the follow up making sure my orders executed in a timely manner. Thanks very much.

Very quick to reply with the requested information and very thorough on the follow up making sure my orders executed in a timely manner. Thanks very much.

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5 5
We needed an Aluminum Self-Adjusting Stair

I really liked the responsiveness of the sales team and short lead time. You have a very good product.

I really liked the responsiveness of the sales team and short lead time. You have a very good product.

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5 5
We are very satisfied with our Galvanized Center Track Pan
 

We are very excited to be working with our new Regional Salesmen who has excellent follow up skills, knowledge and a positive commitment to help distribution grow our business through…
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We are very excited to be working with our new Regional Salesmen who has excellent follow up skills, knowledge and a positive commitment to help distribution grow our business through education and aggressive sales and marketing of the SafeRack Product Line.

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5 5
We needed a replacement part for our Maui and SafeRack delivered!
 

We were able to get the parts ordered by sending a picture to the sales team. Parts were quickly quoted and we were able to place the order with a…
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We were able to get the parts ordered by sending a picture to the sales team. Parts were quickly quoted and we were able to place the order with a credit card to get our SafeRack back online.
Thanks!

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5 5
Awesome people to work with!!
 

I contacted Ken about purchasing 2 stairs with cages for our loading racks. He was very quick to get back to me and sent me all the documents to make…
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I contacted Ken about purchasing 2 stairs with cages for our loading racks. He was very quick to get back to me and sent me all the documents to make sure that the stairs we ordered would work for us. They look so good we decided to order another set of stairs and I was met with the same response. Everyone in the office I dealt with in the office was quick to respond and kept me up to date on shipping info.

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5 5
Our new gangway looks very well built. Very professional looking product.

The shipping cost was the only concern of the customer. Saferack was able to get that down by a few hundred dollars.

The shipping cost was the only concern of the customer. Saferack was able to get that down by a few hundred dollars.

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5 5
Our product was delivered in a timely fashion and met our needs.

We needed a handrail for our metal platform and SafeRack delivered again. I would recommend it to others as I believe it is a respectable product. It looks very nice…
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We needed a handrail for our metal platform and SafeRack delivered again. I would recommend it to others as I believe it is a respectable product. It looks very nice and easy to install.

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5 5
Very responsive. The representative got back to me immediately.

We needed an A-1 chock for a railcar. We are very happy with the product, it works very well!

We needed an A-1 chock for a railcar. We are very happy with the product, it works very well!

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5 5
5 stars! The entire team was outstanding and helpful!

We needed a replacement swivel and seal kit. It lasted 3 years!

We needed a replacement swivel and seal kit. It lasted 3 years!

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5 5
We needed a replacement part and it was in stock and ready to ship

Our metal gangway needed a replacement spring. SafeRack made sure we received it quick.

Our metal gangway needed a replacement spring. SafeRack made sure we received it quick.

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5 5
We love the quality of materials and ease of assembly.

My stairs were delivered in record time only because of the outstanding service provided by Tony "TD” Dublino and the office staff helping me along the way!

My stairs were delivered in record time only because of the outstanding service provided by Tony “TD” Dublino and the office staff helping me along the way!

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5 5
Delivery was faster than most vendors. ~2 weeks from PO

From my experience... Saferack is a step above their competition, maybe even 2!

From my experience… Saferack is a step above their competition, maybe even 2!

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5 5
The service was extremely, and surpassed our expectations!

We needed an ErectaStep Metal Stair system.  Such a great product and even better service. Thanks Taelor!

We needed an ErectaStep Metal Stair system.  Such a great product and even better service. Thanks Taelor!

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5 5
I would recommend SafeRack to anyone searching for a Rolling Cantilever Solution.
 

SafeRack provided us with the RS Cantilever C Series. We love the quality of the product. The salesperson was also very responsive.

SafeRack provided us with the RS Cantilever C Series. We love the quality of the product. The salesperson was also very responsive.

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5 5
SafeRack was able to provide us the equipment we needed fast.

We were very satisfied with the product we purchased from SafeRack a year ago so we decided to purchase an additional for a different location.

We were very satisfied with the product we purchased from SafeRack a year ago so we decided to purchase an additional for a different location.

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5 5
We needed a safety gate and SafeRack provided us with the perfect solution!

Our YellowGate was delivered in a couple of days and totally met our expectations.  Annette was very responsive and a pleasure to work with. For Sure a 5 star rating…
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Our YellowGate was delivered in a couple of days and totally met our expectations.  Annette was very responsive and a pleasure to work with. For Sure a 5 star rating for her!

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5 5
We needed a custom swivel joint and SafeRack delivered!

Our company was in desperate need of a new BRZ Buna-N-Mai 1" swivel joint. SafeRack was able to provide us with the product quickly!

Our company was in desperate need of a new BRZ Buna-N-Mai 1″ swivel joint. SafeRack was able to provide us with the product quickly!

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5 5
I would definitely recommend SafeRack in the future
 

We needed a new valve spring for our equipment and SafeRack provided a fast solution.

We needed a new valve spring for our equipment and SafeRack provided a fast solution.

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5 5
SafeRack provided an efficient and economical way to solve one of our crossover issues.

Quick response from the sales team and very fast delivery on site. We were very pleased with the quality of this product!

Quick response from the sales team and very fast delivery on site. We were very pleased with the quality of this product!

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5 5
We needed some portable stairs and SafeRack delivered on time
 

Our salesperson was very responsive and our requested delivery was met.

Our salesperson was very responsive and our requested delivery was met.

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5 5
They were flexible in accommodating our needs by working around our production schedule.

The technicians assigned to inspect our equipment were experienced and made several practical recommendations to get our equipment into compliance.

The technicians assigned to inspect our equipment were experienced and made several practical recommendations to get our equipment into compliance.

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5 5
We needed a sectionalized catwalk installed to cross machinery

The custom catwalk crossover platform shipped within a few days and the sales rep assisted quickly and adequately.

The custom catwalk crossover platform shipped within a few days and the sales rep assisted quickly and adequately.

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5 5
SafeRack came to my plant and found me a solution for my obsolete parts!

Taelor Pryor is really great to work with. She is always helpful and she follows up with me after I receive my order. SafeRack has fair prices and shipping is…
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Taelor Pryor is really great to work with. She is always helpful and she follows up with me after I receive my order. SafeRack has fair prices and shipping is always on time.

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5 5
Installed as a walkover stile to get access to other side of site over cable tray ran on a sleeper

I would recommend this solution, as lead time was non-existent and it solved an issue that wasn't thought to be an issue until the project was almost complete. Short lead…
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I would recommend this solution, as lead time was non-existent and it solved an issue that wasn’t thought to be an issue until the project was almost complete. Short lead time and easy to install.

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5 5
The “Yellow Gates” arrived within a few days of placing the order!

We installed the Yellow Gates on all machine platforms above 4ft. They are far superior to using chains since the operators do not have to think about closing them once…
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We installed the Yellow Gates on all machine platforms above 4ft. They are far superior to using chains since the operators do not have to think about closing them once they access the platforms.

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5 5
We needed a OPW Right Tension Spring Cover and SafeRack Delivered!
 

The folks at SafeRack were very helpful! We explained what we were looking for and they helped us out in verifying that it was, in fact, what we needed!

The folks at SafeRack were very helpful! We explained what we were looking for and they helped us out in verifying that it was, in fact, what we needed!

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5 5
We already had a Permacable System but wanted to expand.

We needed the ability to walk on top and of different cars by rooftop. SafeRack's system provided us with the freedom of more than just 8ft at a time.

We needed the ability to walk on top and of different cars by rooftop. SafeRack’s system provided us with the freedom of more than just 8ft at a time.

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5 5
We needed a barrier gate to help us reduce rack damage, saving money and time in the future.

It has not been delivered yet but is on its way. While we would love to have it here earlier we understand that product availability is not always immediate. We…
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It has not been delivered yet but is on its way. While we would love to have it here earlier we understand that product availability is not always immediate. We feel the salesperson explained that this barrier gate should drastically help reduce that!

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5 5
SafeRack was probably the most willing and happy to help with any issues or questions I had.

Fixing some ergonomic issues within our pipeline station, accessing certain valves and a few piping crossovers. The product has not been delivered yet but I assume it will arrive very soon.

Fixing some ergonomic issues within our pipeline station, accessing certain valves and a few piping crossovers. The product has not been delivered yet but I assume it will arrive very soon.

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5 5
Easy access over the conveyor belt, Quality product

We needed a work platform and SafeRack delivered right on time. Very happy with the purchase.

We needed a work platform and SafeRack delivered right on time. Very happy with the purchase.

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5 5
Replacement of SafeRack gangway due to damage sustained to the existing.
 

I have and will continue to recommend SafeRack to those in the industry. My experience with all of their employees has always been positive; their expertise, knowledge, and willingness to…
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I have and will continue to recommend SafeRack to those in the industry. My experience with all of their employees has always been positive; their expertise, knowledge, and willingness to help has always been invaluable……A top notch organization!

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5 5
New Loading Rack Gangway for Western Refining Terminal

The salesman at SafeRack was very helpful with our Loading Rack Gangway purchase. The product was delivered on time and correct.

The salesman at SafeRack was very helpful with our Loading Rack Gangway purchase. The product was delivered on time and correct.

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5 5
We needed safe metal stairs to access a roof elevation

The salesman was very helpful, responsive,  and made sure we would have the product delivered within the time frame the site required.

The salesman was very helpful, responsive,  and made sure we would have the product delivered within the time frame the site required.

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5 5
We needed a gangway to cross from our dock to a product barge

SafeRack provided a safe and stable solution with its MarinaStep product. The product was designed in a clever way to meet our needs and was delivered quick and easily. It…
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SafeRack provided a safe and stable solution with its MarinaStep product. The product was designed in a clever way to meet our needs and was delivered quick and easily. It is a nice looking safe and effective tool.

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5 5
We needed a new set of stairs and could not be happier with the result!

From the PO issue date to the delivery was 35 days. The stairs arrived on 6/18 and were scheduled to be installed on 6/21. I would recommend this to those…
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From the PO issue date to the delivery was 35 days. The stairs arrived on 6/18 and were scheduled to be installed on 6/21. I would recommend this to those needing to replace or install new stairs as the units are of heavy-duty construction, the quick drawing approval cycle, and the short delivery time frame. This was outstanding!

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5 5
Replacement part shipped fast in the time frame requested

We needed a replacement part for one of our top loading arms. Heath Mann was very helpful making sure we would receive our product on time.

We needed a replacement part for one of our top loading arms. Heath Mann was very helpful making sure we would receive our product on time.

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5 5
Exceeded our expectations and was delivered in less than one week

The platform we order provides access to top of load on flatbed trucks loading lumber. Safer for the driver to use self-adjusting stair and platform versus climbing on the trailer.…
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The platform we order provides access to top of load on flatbed trucks loading lumber. Safer for the driver to use self-adjusting stair and platform versus climbing on the trailer. My sales person was easy to deal with, had excellent communication, and knowledgeable of the product.

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5 5
Sales person was very responsive and our replacement parts shipped immediately

I bought a spare spring for one of my SafeRacks and was able to give a serial number of my unit and knew that I was getting the correct part…
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I bought a spare spring for one of my SafeRacks and was able to give a serial number of my unit and knew that I was getting the correct part for it.

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5 5
Saferack responded quickly with a custom design that worked perfectly for what we needed

Project was to improve safety and ease of access to tops of tankers at an unloading spot. Brad was responsive to questions, helpful in designing a solution that worked for…
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Project was to improve safety and ease of access to tops of tankers at an unloading spot. Brad was responsive to questions, helpful in designing a solution that worked for us. The Aluminum Self-Adjusting Stair gangway arrived just a few weeks after we issued a PO.

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5 5
Cost-effective access platform to test grain in semi-trailers

SafeRack's Mark Gardner was excellent to work with and he was always willing to help and change where necessary... he was very patient even throughout the 15 rounds of design…
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SafeRack’s Mark Gardner was excellent to work with and he was always willing to help and change where necessary… he was very patient even throughout the 15 rounds of design changes.

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5 5
Product was received 2 day of issuing the PO. GREAT DELIVERY!

The safety gates we ordered will be used for access platforms on multiple tanks and to keep all opening closed for safety while personnel is on the platform. The safety…
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The safety gates we ordered will be used for access platforms on multiple tanks and to keep all opening closed for safety while personnel is on the platform. The safety gates are really nice and the versatile mounting options and adjustable opening allow me several options. This safety gate product could be used elsewhere if we ever decide to move it.

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5 5
Eric did an awesome job

Our Track with Swing Gates was delivered quickly and Eric was very helpful and did an awesome job.

Our Track with Swing Gates was delivered quickly and Eric was very helpful and did an awesome job.

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5 5
Travis and the rest of the SafeRack support staff were always one step ahead

Product was delivered timely and within the required timeframe and Travis and the rest of the support staff were always one step ahead.

Product was delivered timely and within the required timeframe and Travis and the rest of the support staff were always one step ahead.

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5 5
Our alcohol shipping department was so impressed during the commissioning…

Our alcohol shipping department was so impressed during the commissioning of our new product loadout they are requesting 3 more loading racks for our railcar access.

Our alcohol shipping department was so impressed during the commissioning of our new product loadout they are requesting 3 more loading racks for our railcar access.

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5 5
Customer Service experience was an A+.

This gangway was purchased specifically for a new construction vessel. SafeRack was the only vendor who could meet the specifications required. The job required the gangway to be aluminum and…
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This gangway was purchased specifically for a new construction vessel. SafeRack was the only vendor who could meet the specifications required. The job required the gangway to be aluminum and handrails to be collapsible. This feature was provided as requested without any problems. Engineering of the product as well as quality were very acceptable. Delivery of the product was also as expected. We would recommend this product for its quality and capability to provide special requirements.

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5 5
Safe working environment.

Three benefits of this product are that it is modular, the ease of installation and the safety it provides to our employees. Excellent!

Three benefits of this product are that it is modular, the ease of installation and the safety it provides to our employees. Excellent!

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5 5
Salesman was on top of things.

We appreciate that it is heavy duty and offers the lockdown system. My best driver safety platform ever. It's first class!

We appreciate that it is heavy duty and offers the lockdown system. My best driver safety platform ever. It’s first class!

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5 5
Very responsive and informative.

Quick and friendly service. We choose SafeRack to keep our employees safe, keep our customers (truck drivers) safe and for the OEM parts (which fit perfectly). Prompt response to my…
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Quick and friendly service. We choose SafeRack to keep our employees safe, keep our customers (truck drivers) safe and for the OEM parts (which fit perfectly). Prompt response to my request for replacement parts. Very courteous and helpful when communicating over the phone and via email. There were no obstacles at all. Very smooth transaction.

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5 5
Quality!!!!!

The MAUI was shipped & delivered on time. SafeRack was extremely responsive. I would absolutely recommend this product. Best portable fall protection in the business.

The MAUI was shipped & delivered on time. SafeRack was extremely responsive. I would absolutely recommend this product. Best portable fall protection in the business.

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5 5
Todd Boland did a great job.

Very responsive. It was a good experience. Accessibility, tie-off points and its galvanized structure are all benefits.

Very responsive. It was a good experience. Accessibility, tie-off points and its galvanized structure are all benefits.

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5 5
It worked great.

This product is lightweight, able to be rebuilt and sturdy. We have been using them for years. It is a very good swivel.

This product is lightweight, able to be rebuilt and sturdy. We have been using them for years. It is a very good swivel.

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4 5
Everything was great.

Your salesman was great in every way I needed him. SafeRack products are built to last. Your company believes in safety.

Your salesman was great in every way I needed him. SafeRack products are built to last. Your company believes in safety.

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5 5
Great customer service. Very prompt.

We appreciate your dedication to safety Not being able to raise the cage except from the platform is a plus. We believe safety is part of your passion.

We appreciate your dedication to safety Not being able to raise the cage except from the platform is a plus. We believe safety is part of your passion.

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5 5
Great customer service.

SafeRack has incredible customer service and a great sales team. We had a little issue with our procurement and SafeRack logistics, but it was resolved promptly. I couldn't be more…
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SafeRack has incredible customer service and a great sales team. We had a little issue with our procurement and SafeRack logistics, but it was resolved promptly. I couldn’t be more pleased with their customer service and how they made my delivery a top priority. Excellent!

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5 5
Kim Anderson was very helpful.

We were already using SafeRack products in our facility in Little Rock, AR. [SafeRack provides] a better way for employees to open manways on top of railcars. The purchasing experience…
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We were already using SafeRack products in our facility in Little Rock, AR. [SafeRack provides] a better way for employees to open manways on top of railcars. The purchasing experience was all positive, no negatives.

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5 5
Very responsive to my quote request and confirmation.

SafeRack has always been a responsive company concerning the complete process of buying their products. They are easy to install and functionality has never been an issue. If you have…
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SafeRack has always been a responsive company concerning the complete process of buying their products. They are easy to install and functionality has never been an issue. If you have ever had any issues with gangways, when you start buying from SafeRack, those issues go away.

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5 5
Very good service.

Amber Graham and Taelor Pryor were both very helpful and professional.

Amber Graham and Taelor Pryor were both very helpful and professional.

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5 5
Very fast expedited service.

It shipped to my location intact and professional appearance. It has a Very good quality look and is durable with our continued usage. The sales assistant (Samantha) was very helpful…
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It shipped to my location intact and professional appearance. It has a Very good quality look and is durable with our continued usage. The sales assistant (Samantha) was very helpful and expedited my request at a high professional level of service which I do so much appreciate and do take note of.

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5 5
Better fall protection for our staff.

Safety, safety, safety. Good experience with Ike in Customer Service getting the missing hardware corrected swiftly. Great product - it has my recommendation.

Safety, safety, safety. Good experience with Ike in Customer Service getting the missing hardware corrected swiftly. Great product – it has my recommendation.

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5 5
Made in the USA, Perfect product!

It works, easy to install, well-written assembly instructions, bolt holes all line up PERFECT, I MEAN PERFECT. You have no idea how much of a difference it makes when products…
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It works, easy to install, well-written assembly instructions, bolt holes all line up PERFECT, I MEAN PERFECT. You have no idea how much of a difference it makes when products are machined to perfection.

You have my recommendation. Not just because you make a great product, but because you listen to feedback and take it seriously instead of the usual “it will never happen again” speech. I found that you act on feedback, which is a huge reason to continue being a repeat customer.

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5 5
Extremely fast, as promised.

Easy to install, lightweight and the best fall protection out there today. Brad is a great asset to your company. As usual, SafeRack is top notch.

Easy to install, lightweight and the best fall protection out there today. Brad is a great asset to your company. As usual, SafeRack is top notch.

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5 5
All positive experiences! Even my customer agreed!

My salesman Joe Free was fantastic, he was incredibly responsive & was very honest with me when it came to what my customer really needed for their application. As I…
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My salesman Joe Free was fantastic, he was incredibly responsive & was very honest with me when it came to what my customer really needed for their application. As I could not be there for the on-site visit – my customer was drawn to a new unit from SafeRack as they already had a unit they were using & liked, recommended by their safety manager, lead times were short & installation is easy!

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5 5
The capstone to my project.

When you're looking for professional products that will separate your area from others, SafeRack would be who I would recommend.

When you’re looking for professional products that will separate your area from others, SafeRack would be who I would recommend.

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5 5
Taelor was very responsive.

This was a very positive experience as far as buying a part for a piece of machinery is concerned. Also a positive customer service experience. Taelor was very helpful, kind…
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This was a very positive experience as far as buying a part for a piece of machinery is concerned. Also a positive customer service experience. Taelor was very helpful, kind and courteous. She knew her product and knew exactly what part number I needed.

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5 5
Excellence.

Great service. The ability to make changes on site is a plus. Our experience was all very positive.

Great service. The ability to make changes on site is a plus. Our experience was all very positive.

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5 5
Fantastic!

Taelor was awesome. She had great follow up time and any questions I had she had an answer for! We have ordered a couple of these from you guys, great…
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Taelor was awesome. She had great follow up time and any questions I had she had an answer for! We have ordered a couple of these from you guys, great product. A delivery truck took out the one we put in earlier in the year.

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5 5
SafeRack makes an excellent product.

The product was delivered one week before the quoted lead time. Our salesman Joe Free expedited our order. The whole product is heavy duty and built to last.

The product was delivered one week before the quoted lead time. Our salesman Joe Free expedited our order. The whole product is heavy duty and built to last.

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5 5
Highly responsive.

The sales team was very easy to deal with, fast response and friendly. It was easy to install and looked good and size we needed was in stock. We only…
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The sales team was very easy to deal with, fast response and friendly. It was easy to install and looked good and size we needed was in stock. We only had a positive experience dealing with the company.

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5 5
Fast, easy and adjustable.

Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a…
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Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a timely manner. I am very happy with the experience with the customer service and looking forward to using you again.

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5 5
Great vendor, great product at a fair value.
 

Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply…
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Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply fantastic. Shipping was prompt and product came in in perfect condition.

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5 5
Quick and easy installation.

Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy…
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Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy with the experience with the customer service and I’m looking forward to using you again.

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5 5
We would recommend this product.

The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact…
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The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact that you can customize the size of the platform. We tried looking for other suppliers and no one would provide this type of service. The removable rails are very important for us because we need to unload parts from the machine. We would recommend this product because of the quality, customization and friendliness of the sales team.

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5 5
Friendly, humble and helpful.

Very prompt and to the point. Katie Kelly, Curt Brown, and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack's delivery time; especially due to…
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Very prompt and to the point. Katie Kelly, Curt Brown, and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack’s delivery time; especially due to the fact that SC was in the middle of a hurricane and undergoing extreme flooding and setbacks due to the storm, SafeRack managed to get our load out the door, and on the way despite the adversity, everyone was facing. Very impressed!

I would recommend this product because it is engineered and constructed of quality materials, it is designed to meet or exceed industrial applications, and is also cosmetically nice looking. The SafeRack team consists of people who are helpful and great to work with. SafeRack provides experienced and knowledgeable staff that helps the process go smoothly.

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5 5
Considerably faster than I thought.

High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.

High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.

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5 5
Very well designed and thought out.

The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely…
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The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely professional and well organized, in the past trying to purchase something similar led to long drawn out procedures of special engineering and drawings which led us just to fabricate our own items taking needed workforce time away from other projects, also the sales coordinator Patrick Free is professional, quick and thorough with his quote and sale.

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5 5
Overall, each area exceeded all of our expectations.

The product was delivered very quickly, and exceeded our expectations. Our salesman was very responsive and informative. He actually stopped by to look at our other safety rack, I asked…
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The product was delivered very quickly, and exceeded our expectations. Our salesman was very responsive and informative. He actually stopped by to look at our other safety rack, I asked him for a quote, he measured, and got back with me very quickly. I would definitely recommend this product to anyone who would like to save space while depending on safety features.

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5 5
Top notch all the way around

We received the same service, and quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

We received the same service, and quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

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5 5
My salesperson was AMAZING

I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right…
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I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right away. I’m very pleased and impressed with the quality of customer service at SafeRack.

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5 5
Very responsive!

Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate…
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Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate that we should buy more company wide.

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5 5
Amber was very good about quick response time.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

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5 5
Exactly what the customer wanted.

Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order.…
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Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order. Drawings were helpful.

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5 5
Delivery was as promised.

Was pleased at the initial response from SafeRack. Was the only supplier to physically show up to my office with information, knowledge and genuine concern for engineering assistance in providing…
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Was pleased at the initial response from SafeRack. Was the only supplier to physically show up to my office with information, knowledge and genuine concern for engineering assistance in providing the right solution for the application.

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5 5
He was great! It was a very professional experience.

My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large…
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My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large cities, the cost of installation can be very expensive. With this modular product we are able to use our qualified in-house engineers and get this product installed in a difficult location safely.

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5 5
Thank you for your fast service.

Our main concerns here are safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable,…
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Our main concerns here are safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable, including one unit that is over 15 years old, and they were innovative. Due to difficulty placing all the tankers, SafeRack incorporated two of the gangways on a sliding track allowing for much needed adjustment.

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5 5
Good price. Good quality.

Very responsive. Ease of installation. Customer satisfaction.

Very responsive. Ease of installation. Customer satisfaction.

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5 5
I have never had an issue with the service from SafeRack.

Extremely responsive and helpful. I have always had great dealings with SafeRack. Caelin Lacy is great to deal with always. Great price. Great quality. Exactly what I was looking for.

Extremely responsive and helpful. I have always had great dealings with SafeRack. Caelin Lacy is great to deal with always.

Great price. Great quality. Exactly what I was looking for.

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5 5
Very helpful on getting me the replacement that I needed.

We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.

We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.

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5 5
My product was delivered faster than expected.

They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from…
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They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from a vendor. Katie Kelly did a AWESOME job!!

One of the biggest selling points for me was the weight of the spill containment that I purchased. It was durable but light enough to easily be moved. I would definitely recommend this product as it fits the description 100%. It is very well built and will provide years of service to our company. All of my experience with the company was above standards and expectations. Everyone was fast to respond and very nice and respectful. The product was more than I expected and the price was very competitive.

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5 5
Great service and a quick solution to a safety concern.

The product was on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best…
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The product was on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best platform / gangway solution in the industry.

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5 5
It has all of the safety features you could ask for plus more!

SafeRack does an awesome job of meeting PO requirements and shipping time. Stephen Todd is on top of things whenever we need him to be. We are appreciative of the…
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SafeRack does an awesome job of meeting PO requirements and shipping time. Stephen Todd is on top of things whenever we need him to be. We are appreciative of the customer service. Simple installation is key. With employee’s day-to-day tasks, we didn’t want something that would take a while to install.

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5 5
Perfect!

Low maintenance and improves our safety during unloading of tank trucks. Great looking, when hosting tours. Hard to find a better one!

Low maintenance and improves our safety during unloading of tank trucks. Great looking, when hosting tours. Hard to find a better one!

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5 5
Quick service and the parts fit exactly.

Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great…
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Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great product.

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5 5
Very responsive and on point.

All was a good experience. I'm a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn't need…
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All was a good experience. I’m a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn’t need tons of info and was very fast to send me quotes and also the product once ordered.

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5 5
Only took a few days. Great service!

We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and…
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We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and suffering and missed enjoyment of your employees home life. I’m really pleased.

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5 5
Excellent customer service.

I received my product within a week of ordering. The part I needed had a different name from what I was calling it, but my salesman knew exactly what I needed. This…
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I received my product within a week of ordering. The part I needed had a different name from what I was calling it, but my salesman knew exactly what I needed. This purchase could not have gone any better. Everything was great.

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5 5
Product is of high quality and is fairly priced.

If I ever required a urgent shipment, SafeRack would help expedite the process for me. The [salesperson], Caelin, was always readily available and willing to help provide me options for what I…
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If I ever required a urgent shipment, SafeRack would help expedite the process for me. The [salesperson], Caelin, was always readily available and willing to help provide me options for what I was looking for. The swing gate is easily adjustable and can be site installed to fit a wide range of dimensions. I would recommend this product not only for the reasons above but the company has been very responsive when ever I needed assistance.

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5 5
The looks of durability. Looks like it is built to last.

I received a week after I finalized the order. Very quick. I can't even get office supplies locally that fast. I spoke with Katie Kelly. She was one of the most…
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I received a week after I finalized the order. Very quick. I can’t even get office supplies locally that fast. I spoke with Katie Kelly. She was one of the most pleasant people I have talked to in a long time. I could have talked with her all day. Very upbeat and positive. She is my minds picture of what customer service is all about. Thank you, Katie.

Everything was very thorough. From the customer service, to the quote that was very well done to the cost of the product. I was very impressed with it all. Thank you for a great experience.

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5 5
My gates were shipped out extremely fast.

I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m…
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I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m sure is wide spread throughout the sales department. I found a quality product that I will surely purchase if the need for the product comes back around.

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5 5
Lightweight and easy installation.

Long lasting in harsh weather. The adjustments permitted to reach the different heights and widths of each wagon.

Long lasting in harsh weather. The adjustments permitted to reach the different heights and widths of each wagon.

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5 5
You can depend on the company to back its product.

Sales people are good to work with and they do what they say they are going to do. It is all about safety to [SafeRack]. And give you the best…
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Sales people are good to work with and they do what they say they are going to do. It is all about safety to [SafeRack]. And give you the best product they have.

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5 5
Quality. Can’t say enough about the quality.

SafeRack offers a very trustworthy and quality product. Delivery comes through in a pinch. Engineering offers quick turnaround on their drawings.

SafeRack offers a very trustworthy and quality product. Delivery comes through in a pinch. Engineering offers quick turnaround on their drawings.

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5 5
Excellent customer service.

Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were…
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Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were very appreciated.

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5 5
Top quality materials of construction, fast shipping and customer service.

Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other…
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Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other equipment purchased from SafeRack and product quality, customer service, budget cost and availability for replacement parts are world class.

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5 5
Great product. Fair pricing. Great service.

Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going…
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Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going to get the order. It was just a matter of me closing my customer.

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5 5
I would highly recommend this product. It is very stable and well built.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

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5 5
Ease of installation, reliable service.

SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation…
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SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation and work.

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5 5
Easily assembled in the field and fit like a glove.

The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a…
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The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a shareholder of the company this is a value engineered item at a feasible cost to the company.

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5 5
Ease of mobility. Safety. Multiple heights.

Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.

Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.

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5 5
Quality and simplicity of construction.

I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with…
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I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with the highest quality safety equipment.

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5 5
The whole process was a positive one with very little issues.

I found that the equipment is very sturdy and built to the OSHA regulations. Its very easy to put together, I can trust it is built to code, the bright colors…
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I found that the equipment is very sturdy and built to the OSHA regulations. Its very easy to put together, I can trust it is built to code, the bright colors of the products makes it look very nice.

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5 5
Build quality is great, and the range of customization is wide.

It was difficult to find a situation the Maui couldn't fit or easily and relatively cheaply be made to fit. The mobility is great, but being able to provide protection for…
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It was difficult to find a situation the Maui couldn’t fit or easily and relatively cheaply be made to fit. The mobility is great, but being able to provide protection for both ISO style and common carrier bulk tankers was a major selling point. The assembly is easy to do ourselves. Maintenance of the Maui is very simple. What parts may need serviced or replaced or cheap to order and can be done onsite by in house maintenance. Provides great protection to workers on top of bulk style tankers or similar, especially if you live in areas with inclement weather.

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5 5
Very responsive and helpful.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the 'go' to team.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the ‘go’ to team.

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5 5
Very durable, adjusts easily for various applications.

Very effective for its intended purpose. Hard to narrow [favorite specific features] down to just one, but I suppose ease of use, which is most important in protecting our employees.…
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Very effective for its intended purpose. Hard to narrow [favorite specific features] down to just one, but I suppose ease of use, which is most important in protecting our employees. All aspects have been very positive.

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5 5
Quality Workmanship Engineering

Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of…
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Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of product. The entire experience from start to finish was perfect!

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5 5
Some companies still know how to do business efficiently.

I just wanted to drop a line to express my pleasure with your product. The crossover steps and platform went together with relative ease and the customer is very happy…
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I just wanted to drop a line to express my pleasure with your product. The crossover steps and platform went together with relative ease and the customer is very happy with them. Additionally, your customer service was top notch from the moment I contacted you all and I didn’t have to wait for shop drawings, quotes or answers to my questions. My order was relatively small but your company treated me like a very important customer. Thank you for prioritizing my order and selling me a top quality product. I would recommend you folks to any one of my colleagues with the highest regard.

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5 5
Product fulfilled the customer’s expectations.

The product was very simple and met all the specs that the customer requested. The SafeRack name is well know and respected. Product is very well made.

The product was very simple and met all the specs that the customer requested. The SafeRack name is well know and respected. Product is very well made.

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5 5
Cost effective and good quality.

No negative comments, I think the product is cost efficient and good quality. It is long-lasting, has multiple uses and is maintenance free. Molly did all the work for me. Very…
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No negative comments, I think the product is cost efficient and good quality. It is long-lasting, has multiple uses and is maintenance free. Molly did all the work for me. Very helpful.

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5 5
I consider all areas to be excellent.

Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of…
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Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of responding to our needs. I would recommend buying these products. Products are high quality and competitively priced.

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5 5
The best rack we’ve used and great product support.

The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The…
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The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The best rack we’ve used and great product support.

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5 5
The quality of workmanship is excellent.

The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with…
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The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with SafeRack. Overall, my experience was positive including all aspects of the product and sale. That says a lot about the employees working for the company, which in turn says a lot about the quality of the company.

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5 5
Custom Made Work Platform Fast and Professional!

I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones.…
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I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones. Quotes and commercial arrangement has been set quickly. Communication between SafeRack and I was fast and professional. Before reception of our platform, we have been invited to visit the SafeRack facility. This place is amazingly clean, partially robotized and professional. Purchased platform is nicely manufactured and easy to use. Later we worked on a custom made platform. Despite the fact that my specifications were not easily reachable, they provide me a solution the same week. I totally recommend this company.

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5 5
Excellent service once again!

The entire process went smoothly. I was kept well informed by Tom Merschdorf and Paula Witherspoon during the fabrication phase through delivery and installation. The estimated time frame given from…
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The entire process went smoothly. I was kept well informed by Tom Merschdorf and Paula Witherspoon during the fabrication phase through delivery and installation. The estimated time frame given from purchase to installation was accurate. Excellent service once again by Tom Merschdorf!

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5 5
I received the order 4 days after it was placed.

I received the order 4 days after it was placed. My salesperson was pretty responsive. My customer likes the Todo brand.

I received the order 4 days after it was placed. My salesperson was pretty responsive. My customer likes the Todo brand.

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5 5
Priced within reason – even special order parts.

Curtis and Cody were a lot of help FROM THE VERY START OF THE PROJECT. This was a special project and had to have special pieces made to order and SafeRack…
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Curtis and Cody were a lot of help FROM THE VERY START OF THE PROJECT. This was a special project and had to have special pieces made to order and SafeRack came through for us. The sales team worked with us because we had to break up order on different PO’s. Items were priced within reason – even special order parts! Great quality material, fast delivery – some things come right off the shelf. Items were delivered within 10 days of placing the order.

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5 5
We’re very pleased.

Walter Baron was very responsive and helpful in setting up this order. The price was a great selling point. Product was delivered as promised. We're very pleased with the good…
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Walter Baron was very responsive and helpful in setting up this order. The price was a great selling point. Product was delivered as promised. We’re very pleased with the good workmanship, light construction and the fact that it is so easy to use. I would recommend SafeRack to anyone because it’s clear that they make good products as advertised.

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5 5
SafeRack came through!

We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through…
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We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through with the add-ons……in time! Delivery time was as expected. Stephen Todd is always on top of things, keeping me informed. His communication throughout the project was excellent. We would recommend SafeRack because they supply good products.

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5 5
This is a solid product that we will use for years.

Product was delivered at the specified time. Your team was very helpful in fitting the install within the project demands. The overall fit and finish is excellent. The best part…
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Product was delivered at the specified time. Your team was very helpful in fitting the install within the project demands. The overall fit and finish is excellent. The best part is that we now feel that fall protection is not an issue at the site anymore. Stephen was good to work with – he kept us on track. The site visit ensured we got what we needed and gave us comfort as we moved forward in the project. We can tell this is a solid product that we will use for years.

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5 5
I would recommend this product.

The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this…
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The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this product.

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5 5
Pat did a great job explaining the product and working with me.

The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.

The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.

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5 5
Quality product keeping workers safe.

Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.

Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.

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5
Quick and easy assembly.

Quick and easy assembly, I like the little mini platform. Our VP of QA likes it. If QA likes it, everything else is just icing on the cake. It's great…
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Quick and easy assembly, I like the little mini platform. Our VP of QA likes it. If QA likes it, everything else is just icing on the cake. It’s great for getting people to understand standard construction. Sometimes it’s very hard to get internal people to understand that they don’t need huge platforms. Everything went well. I love the trailer for demo purposes and my sales rep was able to arrange a plant visit to talk to someone who already had a unit installed. Getting feedback from someone living with it was great.

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5 5
The salesperson was very responsive. The product was delivered fast.

I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.

I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.

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5 5
The reps were very responsive – kept excellent updates with the Hurricane situation.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

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5 5
My salesperson was the best, even with the severe weather that was occurring in their location, they were ready to help.

The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most - the safety yellow color, the design to allow…
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The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most – the safety yellow color, the design to allow this to be placed on either side of the trucks, and the low profile. All positive!

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5 5
Everyone in the SafeRack group was great to work with.

I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a…
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I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a couple replacement parts.

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5 5
I had no trouble getting a response to any questions and when I placed the order it was handled well.

So far everything has been fantastic and handled quickly. With this product, my operator will have an engineered safety device when working with rail cars that is sized right, designed…
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So far everything has been fantastic and handled quickly. With this product, my operator will have an engineered safety device when working with rail cars that is sized right, designed well and simple to use. Overall, the SafeRack team was very fast and receptive. Great customer service when answering questions as well.

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5 5
Customer service and sales provided quick responses when I had questions.

Quotes were delivered quickly, and order was processed quickly once p.o. was issued. Great product. Good support from sales staff, even made attempts to travel out of their way to…
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Quotes were delivered quickly, and order was processed quickly once p.o. was issued. Great product. Good support from sales staff, even made attempts to travel out of their way to our facility if needed. I was very impressed with the quality of the stairs relative to their cost, and will definitely consider Safe Rack on future projects.

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5 5
My rep, Brandon Harrison, was highly capable.

My rep, Brandon Harrison, was highly capable. It was an unplanned replacement of an existing platform. Not matching the existing carriage system would prevent an easy replacement. Cost of the rack…
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My rep, Brandon Harrison, was highly capable. It was an unplanned replacement of an existing platform. Not matching the existing carriage system would prevent an easy replacement. Cost of the rack could have also prevented the purchase, but a good design gives a good final product that was easy to install and easy to use. The use of the unloading platform was not intuitive to some operators. I found it best to push the top step to start lowering the rack. Some operators just used the side handles with much more difficulty. A placard that says push here may be useful. Overall, I would recommend this product, it feels sturdy, has a good safety color pattern, and is easy to maneuver.

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5 5
SafeRack has the construction process down.

Ease of use, fast delivery, cost effective. Although we have yet to use it, I would recommend this product. It is a great fit for the application and it seems…
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Ease of use, fast delivery, cost effective. Although we have yet to use it, I would recommend this product. It is a great fit for the application and it seems SafeRack has the construction process down.

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5 5
SafeRack always provides speedy delivery.

SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market - workmanship and modular construction. The biggest benefits using SafeRack products are safety,…
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SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market – workmanship and modular construction. The biggest benefits using SafeRack products are safety, quality and ease of installation.

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5 5
The product is very flexible.

My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.

My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.

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5 5
Our expectations were met, response was timely and complete.

 Simple, straightforward designs. While we have not installed equipment yet, the overall quality of fabrication appears to be good. There are innovations in the details that will enhance the overall…
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 Simple, straightforward designs. While we have not installed equipment yet, the overall quality of fabrication appears to be good. There are innovations in the details that will enhance the overall simplicity of it. We did have a small snafu regarding deliver/shipment dates and times. Might be able to improve communications with customer so we can coordinate unloading more efficiently.
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5 5
This is a much better product than other ramps.

My salesperson got back with the quote quickly. Delivery was on time, as promised. This is a much better product than other ramps at our facility. It is lightweight but…
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My salesperson got back with the quote quickly. Delivery was on time, as promised. This is a much better product than other ramps at our facility. It is lightweight but strong, easy to operate and easily available.

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5 5
Hands down the best option.

Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would…
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Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would not be able to take apart and move), blast and paint. I think getting the product ready to assemble and set is best. The product is well made, durable, easy to assemble, extremely well coated with non-rust components.

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5 5
Delivery was super fast.

Dealing with the sales rep was very smooth - the most responsive ever. Delivery was super fast - immediately after receipt of PO. I would absolutely recommend this product -…
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Dealing with the sales rep was very smooth – the most responsive ever. Delivery was super fast – immediately after receipt of PO. I would absolutely recommend this product – fast turnaround, good price point, portable and easy to assemble.

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5 5
Great product that can be used in just about all of our applications.

I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down…
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I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down the road of ordering specific sizes for specific openings and this product does away with those concerns due to its adjustability. Great product that can be used in just about all of our applications and is easy to install.

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5 5
The product speaks for itself.

Molly was very helpful in that she came in and took measurements and placed the order as soon as she was done. She was very professional and acted quick to my…
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Molly was very helpful in that she came in and took measurements and placed the order as soon as she was done. She was very professional and acted quick to my needs. It is a great product – very light in weight, sturdy and it is very safe to use. The product speaks for itself. I have had great experience with the product.

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5 5
Good service and sales help.

Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.

Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.

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5 5
Everything from speaking with representatives all the way to the install was easy and deserves an A+.

Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install…
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Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install and representatives were easy to work with. The product also arrived faster than expected.

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5 5
Customer service and sales were outstanding.

Customer service and sales were outstanding. I dealt with two salesmen. They both responded almost immediately to my calls and correspondence. Product design and quality are top notch. I originally ordered 27…
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Customer service and sales were outstanding. I dealt with two salesmen. They both responded almost immediately to my calls and correspondence. Product design and quality are top notch. I originally ordered 27 Yellowgates. After having them installed, I ordered an additional 26. Delivery was prompt. The flexibility and safety features this product allows is a huge selling point. Will be using this product again.

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5 5
I was quoted the same day as requested.

No negatives. All positive. I missed the cold call from the sales rep, Mark Gardner. I worked off his business card and catalog he left. We got the deal done…
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No negatives. All positive. I missed the cold call from the sales rep, Mark Gardner. I worked off his business card and catalog he left. We got the deal done over email. I was quoted the same day as requested, with price breaks for higher quantities as needed. I received my order real quick – within days. These are truly universal for our Distribution House needs, easy to install and adjust, eliminating the need for chains and hanging signs across stairways.

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5 5
The product is easy to assemble, good quality and reconfigurable.

The response from SafeRack is prompt. I've dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the…
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The response from SafeRack is prompt. I’ve dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the product and some resulted in repeated order. The product is easy to assemble, good quality and reconfigurable. Overall the client is happy with the quality of the product. Service and engineering support from SafeRack is good.

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5 5
The gangway arrived promptly, within the time given.

The gangway arrived promptly, within the time given. My salesperson was very responsive and presented no obstacles during the purchase process.

The gangway arrived promptly, within the time given. My salesperson was very responsive and presented no obstacles during the purchase process.

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5 5
As always, Molly was perfect to work with.

I would recommend SafeRack - you are always reliable. I've purchased this product in the past. It offers solid construction, durability and is corrosion resistant. As always, Molly was perfect…
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I would recommend SafeRack – you are always reliable. I’ve purchased this product in the past. It offers solid construction, durability and is corrosion resistant. As always, Molly was perfect to work with.

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5 5
I worked with Travis McCraine and he was amazing to work with.

I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a…
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I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a no brainer. The product is easy to install. It is a quality made product. You have a solution to fit any configuration available. It would have been nice to get the product to the customer on Friday instead of Sunday but that was not all your fault.

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5 5
Great fit, quality materials and well-engineered design for strength.

The original point of contact was unfamiliar with the product but had no problem getting us to the right person who was very knowledgeable and helpful. The product was the…
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The original point of contact was unfamiliar with the product but had no problem getting us to the right person who was very knowledgeable and helpful. The product was the exact replacement with no modifications needed. It arrived before it was expected. Overall, great fit, quality materials and well-engineered design for strength.

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5 5
My experience with my salesman was excellent.

All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and…
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All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and received at our office August 16th as scheduled. My experience with my salesman was excellent. When I was making inquiries on this product, he happened to be in town and a meeting was set up the next day, which provided many answers to my questions. The unit has yet to be installed, but the construction and available ports for electrical connections will make the unit very adaptable for our application. Based on the service from SafeRack and the specification ratings required for our hazardous ratings applications, I would highly recommend this product.

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5 5
It is sturdy, functional, OSHA-compliant, it stands up to the weather and heavy use.

No concerns. Staff is professional and friendly. I would recommend the product. It is sturdy, functional, OSHA-compliant, it stands up to the weather and it stands up to heavy use. The salesman has…
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No concerns. Staff is professional and friendly. I would recommend the product. It is sturdy, functional, OSHA-compliant, it stands up to the weather and it stands up to heavy use. The salesman has been responsive. He promptly took my order and delivered a thorough proposal. My order was delivered within a few weeks, well within the expected shipping time.

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5 5
After the design was complete it was delivered very quickly.

I have nothing negative to say about the service I have received thus far. All the personnel I have dealt with thus far are pleasant, responsive and very knowledgeable. If we…
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I have nothing negative to say about the service I have received thus far. All the personnel I have dealt with thus far are pleasant, responsive and very knowledgeable. If we had not worked out a turnkey installation, I would have been forced to look elsewhere. After the design was complete it was delivered very quickly.

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5 5
Well made, light weight and within budget.

I would recommend this product. It is well made, light weight and within budget. It was also delivered very fast.

I would recommend this product. It is well made, light weight and within budget. It was also delivered very fast.

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5 5
This is a great product that can be modified to solve many issues.

This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or…
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This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or legs are not in the way. I appreciated the field support from Shane, who was very responsive, the pre-engineered design and the easy assembly.

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5 5
Delivery was very quick. Response was excellent.

Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always…
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Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always consistent and short. Response was excellent. I usually would have our quote within an hour or two at the most.

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5 5
Customer service was excellent.

Customer service was excellent and I received the order as promised. We now have a safer way of getting on semi flatbeds. The safety, security and accessibility are the biggest…
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Customer service was excellent and I received the order as promised. We now have a safer way of getting on semi flatbeds. The safety, security and accessibility are the biggest benefits.

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5 5
The product is superior to others in the market.

Patrick and Katie were very good to work with and very professional. The sales reps were very knowledgable, finding a solution that is able to be used with multiple chemicals.…
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Patrick and Katie were very good to work with and very professional. The sales reps were very knowledgable, finding a solution that is able to be used with multiple chemicals. You offer a good valve for the price that is durable, functional and within reasonable availability. The product is superior to others in the market. I have been involved in purchasing your products before and have always had a good experience.

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5 5
The order was delivered within just a few days.

The order was delivered within just a few days. My sales rep was very responsive and I always received prompt service. The biggest benefits are safety when climbing, ease of use…
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The order was delivered within just a few days. My sales rep was very responsive and I always received prompt service. The biggest benefits are safety when climbing, ease of use and product quality. All was excellent.

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5 5
My sales rep was Johnny on the spot.

Product was delivered quicker than I thought it would get here. I was looking at possibly 6 to 7 weeks. We received it in about 3 weeks. My sales rep…
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Product was delivered quicker than I thought it would get here. I was looking at possibly 6 to 7 weeks. We received it in about 3 weeks. My sales rep was Johnny on the spot. He gave me a couple of follow up calls that helped a lot. We have used SafeRack for some time, and will continue to use SafeRack. The products are better quality, last longer, and for me personally, they look better. I have recommended them to our other terminals, and most have switched over.

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5 5
SafeRack is already a recognized leader in the industry.

SafeRack is already a recognized leader in the industry. The product was delivered quick considering the location of our site. The design fits with our needs and allows our workers…
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SafeRack is already a recognized leader in the industry. The product was delivered quick considering the location of our site. The design fits with our needs and allows our workers to work in a safe environment. Overall, customer service could work on communication between sales reps, engineering drawings and specs were easily accessible, the product quality is good so far, delivery was on time and packaging was great with no damage. Pricing is a bit above the competition but you’re paying for quality.

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5 5
The product was delivered fast.

The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our…
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The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our staff safe. I would recommend SafeRack and this product.

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5 5
I requested a quote and had it back in about an hour.
 

I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about…
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I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about an hour.

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5 5
Excellent price for product received

The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the…
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The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the application – lightweight, sturdy, easy to install and adjustable. Excellent price for product received. Excellent service and fast delivery.

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5 5
The product is very well designed.

My salesman Bob was very responsive and helped me through the entire process and was very cordial as my customer kept requesting different options. The product is very well designed.…
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My salesman Bob was very responsive and helped me through the entire process and was very cordial as my customer kept requesting different options. The product is very well designed. The fact that you carry a wide variety of products for the customers we deal with is a big plus. The biggest benefits are safety, ease of movement and that it’s corrosion-free.

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5 5
Highly quality. Best steel I have ever installed.

(1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing…
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(1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing railcar loading stations and existing other facilities, such as major pipe bridges. Raquel was able to work out a layout that all facilities are comfortable with that is also convenient outside of the railcar envelopes. (3) Highly quality. Best steel I have ever installed.

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5 5
We now have a much superior and safer product.

We could have built something out of scaffolding and made it work. By spending a little more money, we have a much superior and safer product.

We could have built something out of scaffolding and made it work. By spending a little more money, we have a much superior and safer product.

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5 5
John Balderson was very knowledgeable and helpful.

John Balderson was very knowledgeable and helpful when it came to getting us the right parts. John walked us through getting him all the needed information to assure we were…
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John Balderson was very knowledgeable and helpful when it came to getting us the right parts. John walked us through getting him all the needed information to assure we were ordering only what was needed, John also helped us to make sure we had a way to pay for the parts as we are not a set up customer of SafeRack.

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5 5
I needed the product fast, and they delivered.

I needed the product fast, and they delivered. The features I liked the most were the customer service, computer design, and expedited shipping.

I needed the product fast, and they delivered. The features I liked the most were the customer service, computer design, and expedited shipping.

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5 5
Fred went out of his way to ensure the project came to a successful completion.

Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.

Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.

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5 5
Product arrived earlier than expected.

Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved…
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Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved greatly. Operators no longer have to walk around the line to get to the other side. See more on ErectaStep’s crossover platforms and crossover stairs.

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5 5
Our orders are always delivered on time.

Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it's never a problem to have them delivered when we…
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Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it’s never a problem to have them delivered when we need them…we are happy with the product, delivery, and with communication with customer service and sales.

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5 5
Very satisfied with the service we get from the equipment.

We have purchased them numerous times and are very satisfied with the service we get from the equipment.

We have purchased them numerous times and are very satisfied with the service we get from the equipment.

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5 5
The product was very well built.
 

The product was very well built… corrosion resistant, ease of installation, flexibility.

The product was very well built… corrosion resistant, ease of installation, flexibility.

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5 5
This product is easy to set up, move, and change.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

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5 5
Lower cost alternative to shop fabricated structures.
 

…good customer support and a lower cost alternative to shop fabricated structures.

…good customer support and a lower cost alternative to shop fabricated structures.

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5 5
Costs less than I could have it designed for.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

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5 5
Quick response on all matters.

Quick response on all matters. It is working well for the application that was needed.

Quick response on all matters. It is working well for the application that was needed.

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5 5
Good communication.

Good communication, Shane kept us posted… Requires less than 35 pounds to lower or rise. No pinch points. Meets OSHA/MSHA guidelines.

Good communication, Shane kept us posted… Requires less than 35 pounds to lower or rise. No pinch points. Meets OSHA/MSHA guidelines.

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5 5
You guys can also produce and get to the customer way faster.

I used this product in Texas and found it was a lot beefier than the competition's products. It also offered a bar to keep the drivers from leaving it down.…
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I used this product in Texas and found it was a lot beefier than the competition’s products. It also offered a bar to keep the drivers from leaving it down. You guys can also produce and get them to the customer way faster.

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5 5
No obstacles, smooth transaction.

No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.

No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.

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5 5
My salesman was very helpful.

When the chocks arrived I told the operators there was no way they got here that fast! My salesman was very helpful, worked with me in making sure that the…
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When the chocks arrived I told the operators there was no way they got here that fast! My salesman was very helpful, worked with me in making sure that the proper item was purchased.

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5 5
Each salesperson I dealt with was very knowledgeable.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

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5 5
Curtis was professional and we got exactly what he promised.

My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly…
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My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly what he promised. No different this time.

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5 5
Excellent customer service, fantastic product, easy to use.

Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn't heard from me.…
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Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn’t heard from me. Excellent customer service, fantastic product, easy to use and everything I needed to do the job was there.

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5 5
Both salesmen have been on top of every question or concern.

Both salesmen involved with this project have been on top of every question or concern I have had, and have provided timely responses. I was interested in purchasing a complete,…
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Both salesmen involved with this project have been on top of every question or concern I have had, and have provided timely responses. I was interested in purchasing a complete, turn-key installation. SafeRack was the only vendor that provided it.

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5 5
Good price, and no issues.

Satisfaction… they fit right back into place like the old one… good price, and no issues.

Satisfaction… they fit right back into place like the old one… good price, and no issues.

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5 5
Quality products and good response when issues arise.

Personally, I truly appreciate customer service. Many companies have similar products, they might be cheaper, better or worse. Regardless, it is always important to know that your sales engineer cares…
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Personally, I truly appreciate customer service. Many companies have similar products, they might be cheaper, better or worse. Regardless, it is always important to know that your sales engineer cares about your and your plant. Curtis and John have visited our plant multiple times, spoken with area supervisors as well as the operators (the most important ones). They have gained trust by showing quality products and good response when issues arise.

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5 5
Designed with safety in mind.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

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5 5
Perfect combination of utility and features.

Very impressed with the initial phone call and subsequent conversations throughout the purchasing process. My salesperson was very patient as I had to get the purchase approved, which took several…
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Very impressed with the initial phone call and subsequent conversations throughout the purchasing process. My salesperson was very patient as I had to get the purchase approved, which took several weeks. Did not realize the quality of the construction. Very sturdy and much larger than I expected. Perfect combination of utility and features.

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4 5
SafeRack products are high quality and long lasting.
 

SafeRack products are high quality and long lasting with minimal maintenance issues if any. Customer service, sales, engineering, and product quality are always excellent with SafeRack.

SafeRack products are high quality and long lasting with minimal maintenance issues if any. Customer service, sales, engineering, and product quality are always excellent with SafeRack.

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5 5
It seems to be very adequate for what it is intended for.

First time exposed to this product. It seems to be very adequate for what it is intended for.

First time exposed to this product. It seems to be very adequate for what it is intended for.

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5 5
Customer service worked very closely with our customer to fulfill our needs.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer.... safety factor was very important.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer…. safety factor was very important.

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4 5
Cost effective, easy operator use, great design.

The product met my expectations and was very functional… it is simple and easy to install… cost effective, easy operator use, great design.

The product met my expectations and was very functional… it is simple and easy to install… cost effective, easy operator use, great design.

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5 5
Reduces our need to replace a chain every time we enter the production floor.

Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.

Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.

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5 5
Everything was great.

This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.

This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.

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4 5
As usual, just what I wanted and expected.

Mark Gardner took my order and did everything he could to complete my request and get my items to the job site on time… As usual, just what I wanted…
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Mark Gardner took my order and did everything he could to complete my request and get my items to the job site on time… As usual, just what I wanted and expected… I have used these products at multiple locations and they have always performed flawlessly.

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4 5
They had it on a truck right away and we had it the next day.

We needed 2 parts. I contacted the rep at SafeRack. They had it on a truck right away and we had it the next day. Awesome! Jason Tyner and Katie…
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We needed 2 parts. I contacted the rep at SafeRack. They had it on a truck right away and we had it the next day. Awesome! Jason Tyner and Katie Kelly were on it…These gangways take a lot of abuse and they are easy to operate.

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4 5
Responded to every question, dug for details.

Having the engineering wrapped into the pricing for the platforms is huge for safety and liability - big selling point for us. Responded to every question, dug for details and…
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Having the engineering wrapped into the pricing for the platforms is huge for safety and liability – big selling point for us. Responded to every question, dug for details and arranged for a site visit to see the product in use.

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4 5
For the springs, I liked the fact that they came as matched pairs.

For the springs, I liked the fact that they came as matched pairs. For the swivel seal kits I liked the fact that they were inexpensive compared to the entire…
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For the springs, I liked the fact that they came as matched pairs. For the swivel seal kits I liked the fact that they were inexpensive compared to the entire swivel joint. They provide short term repair potential in the event of failure of the primary installed components.

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5 5
We knew when Molly said they could meet the delivery date, we could count on it.

With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.

With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.

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5 5
Excellent service all around.

Excellent service all around. Helped on some of our customization aspects. We liked the team approach from initial info discovery to final product review from this survey. Very professional.

Excellent service all around. Helped on some of our customization aspects. We liked the team approach from initial info discovery to final product review from this survey. Very professional.

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5 5
I got the quote quickly and they were very helpful.

Our product was received in a timely manor. I got the quote quickly and they were very helpful.

Our product was received in a timely manor. I got the quote quickly and they were very helpful.

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5 5
Product was delivered in a very timely matter.

Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.

Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.

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4 5
More responsive than some of the competition.

I have found SafeRack to be more responsive to my inquiries than some of the competition.

I have found SafeRack to be more responsive to my inquiries than some of the competition.

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5 5
Curtis and John were excellent.

My product was delivered as expected and in less time than we planned. Curtis and John were excellent. They visited the plant and provided a lunch and learn to communicate…
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My product was delivered as expected and in less time than we planned. Curtis and John were excellent. They visited the plant and provided a lunch and learn to communicate effectively the company’s capabilities. By doing so, we felt more confident in using SafeRack products.

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5 5
My entire experience with SafeRack has been very positive.

My entire experience with SafeRack and their employees has been very positive, which seems to be very difficult to find these days.

My entire experience with SafeRack and their employees has been very positive, which seems to be very difficult to find these days.

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4 5
They have proven to be well made and hold up well.

We have several of these in use at our plant and they have proven to be well made and hold up well. The aluminum design has saved use cost due…
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We have several of these in use at our plant and they have proven to be well made and hold up well. The aluminum design has saved use cost due to drivers being able to raise them easier and not letting them get hung on the trucks.

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5 5
Faster hook up and disconnect.

We plan to use the product for reduced air emissions and faster hook up and disconnect.

We plan to use the product for reduced air emissions and faster hook up and disconnect.

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5 5
We are saving about 4 weeks and a ton of money by going with this option.

I am using the product as a platform for servicing a pressure vessel for ease and element of change out. I like the availability and how easy the product fit…
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I am using the product as a platform for servicing a pressure vessel for ease and element of change out. I like the availability and how easy the product fit to my project. We are saving about 4 weeks and a ton of money by going with this option.

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5 5
Easy to work with, no pressure.
 

Easy to work with, no pressure and Pat gave us names of other customers that would be willing to show us the product. We plan to use it daily in…
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Easy to work with, no pressure and Pat gave us names of other customers that would be willing to show us the product. We plan to use it daily in our truck bays to help when unloading coils. This will keep the truck drivers untarping their loads much safer.

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5 5
Quick shipment, easy installation, and quality product.

I am using the SafeRack product to create a cost effective solution vs. a custom fabricated product. Quick shipment, easy installation, and quality product. Sales folks were very accommodating and…
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I am using the SafeRack product to create a cost effective solution vs. a custom fabricated product. Quick shipment, easy installation, and quality product. Sales folks were very accommodating and responsive, making me feel very comfortable and as if I was a partner.

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5 5
Quality, functionality of the system and diversity.

We would recommend this solution because of the quality, functionality of the system and their diversity.

We would recommend this solution because of the quality, functionality of the system and their diversity.

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5 5
Allows operators safe access to the top of rail cars.

We used to take product samples from rail cars as well as open vent hatches for unloading. This can now be done at our unloading zone as opposed to hundreds…
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We used to take product samples from rail cars as well as open vent hatches for unloading. This can now be done at our unloading zone as opposed to hundreds of yards down the track where our stationary stand resides. This also allows operators safe access to the top of rail cars without having to use ladders or a safety harness to tie off.

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4 5
The installers raved about how easy they were to install.

This was the first time we used the ladder gates. The installers raved about how easy they were to install and the fact that they can adjust to meet several…
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This was the first time we used the ladder gates. The installers raved about how easy they were to install and the fact that they can adjust to meet several different openings were a big factor. We have quite a few ladders with different dimensions and these fit perfect!!

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4 5
Products were delivered in a timely manner.

Products were delivered in a timely manner and installed on all platforms in our plant making the plant safer. We even recommended them to our other plants.

Products were delivered in a timely manner and installed on all platforms in our plant making the plant safer. We even recommended them to our other plants.

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4 5
Everyone I dealt with at SafeRack was very professional and thorough.

It was delivered as promised ASAP. Everyone I dealt with at SafeRack was very professional and thorough, going above and beyond to get this order to us. We found that…
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It was delivered as promised ASAP. Everyone I dealt with at SafeRack was very professional and thorough, going above and beyond to get this order to us. We found that our SafeRack is more important than we thought, once we were without it.

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4 5
Simple accessibility, ease of movement and product strength.

I would recommend this product as it performs very well for the purpose for which it was purchased. The design worked very well for the rail cars it was purchased…
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I would recommend this product as it performs very well for the purpose for which it was purchased. The design worked very well for the rail cars it was purchased for, with simple accessibility, ease of movement and product strength.

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5 5
Good product that was delivered on time.

Good product that was delivered on time. The platform is light weight, easy to assemble and disassemble, and never needs painting.

Good product that was delivered on time. The platform is light weight, easy to assemble and disassemble, and never needs painting.

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5 5
Our sales rep Mark Gardner, was at the top of his game.

Product was delivered fast and on time. Our sales rep Mark Gardner, was at the top of his game on responses to our questions. The product is well built and…
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Product was delivered fast and on time. Our sales rep Mark Gardner, was at the top of his game on responses to our questions. The product is well built and will keep our workers safe on the tracks.

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4 5
Fantastic response from Molly Laqua!

Fantastic response from Molly Laqua! In this order, she went above and beyond to make sure our order was taken care of. Our product arrived yesterday in record time. We…
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Fantastic response from Molly Laqua! In this order, she went above and beyond to make sure our order was taken care of. Our product arrived yesterday in record time. We are very pleased with the personal attention paid to this order even though we are not new to ordering with SafeRack. Thanks again for the great service!

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5 5
Compact size, light weight for moving by service people.

Adjustable height and moving direction for type of service. Compact size, light weight for moving by service people.

Adjustable height and moving direction for type of service. Compact size, light weight for moving by service people.

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5 5
The sales department was great to work with.

The sales department was great to work with, I had a quote within minutes. Product arrived the exact day they said it would be here and installation was simple. The…
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The sales department was great to work with, I had a quote within minutes. Product arrived the exact day they said it would be here and installation was simple. The customer service alone getting parts is invaluable, plus it is a great product.

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5 5
A quality product that will be seen by many when installed!

A quality product that will be seen by many when installed! Benefits include stability, robustness, this product is going to make the existing catwalk look inferior!

A quality product that will be seen by many when installed! Benefits include stability, robustness, this product is going to make the existing catwalk look inferior!

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5 5
SafeRack makes a quality product and provides great customer service.

These platforms are extremely helpful in our bulk loading processes. They'll improve our efficiencies as well as our safety practices. The versatility of these units to be positioned parallel or…
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These platforms are extremely helpful in our bulk loading processes. They’ll improve our efficiencies as well as our safety practices. The versatility of these units to be positioned parallel or perpendicular affords us a lot of flexibility. John Edwards has been excellent about explaining our options to us and qualifying our purchase beforehand to ensure it’s going to our intended application. He’s been very flexible about coming out to our locations to do so. The iPad application that provides a concept drawing of the equipment on-the-fly is a great tool for visualizing the installation. SafeRack makes a quality product and provides great customer service.

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4 5
Dana is one the most wonderful salespeople I have ever dealt with.

My gangway was delivered on the date requested. As a result of buying our gangway through SafeRack, we saved money and received wonderful responses in confirmations and follow ups. These are…
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My gangway was delivered on the date requested. As a result of buying our gangway through SafeRack, we saved money and received wonderful responses in confirmations and follow ups. These are easily installed and replaced gangways. Dana is one the most wonderful salespeople I have ever dealt with in my 9 years in this position. The dates given for shipment and receiving are always on time and I am given updates throughout the entire process. Three benefits are dealing with SafeRack employees, getting a great gangway, and knowing any questions I have will be answered quickly as not to hold up any order.

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5 5
Your range of products is very useful and high quality.

Your range of products is very useful and high quality that is easy to use, easy to install and uninstall, and easy to transport because it can split to part…
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Your range of products is very useful and high quality that is easy to use, easy to install and uninstall, and easy to transport because it can split to part by part. I would recommend your ErectAStep product because we can add more parts to change the configuration, height and width compared with other products.

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5 5
User friendly and SAFE!

User friendly and SAFE! Well built and built to customers needs. The quote was received in a timely matter. The sales team was friendly and professional. The unit is built well…
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User friendly and SAFE! Well built and built to customers needs. The quote was received in a timely matter. The sales team was friendly and professional. The unit is built well and to our exact needs.

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5 5
Very sturdy, easy to install and the SafeRack rep was very responsive.
 

This is my second purchase within 6 weeks. Very sturdy, easy to install and the SafeRack rep was very responsive.

This is my second purchase within 6 weeks. Very sturdy, easy to install and the SafeRack rep was very responsive.

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4 5
Pleased with the safety provided, the ease of use, and how lightweight it is.

This is the 2nd project (10 railcar access stations total) we have specified these gangways. Gangway is easily handled without use of pneumatics. The operators and maintenance workers are very…
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This is the 2nd project (10 railcar access stations total) we have specified these gangways. Gangway is easily handled without use of pneumatics. The operators and maintenance workers are very pleased with the safety provided, the ease of use, and how lightweight it is. Very helpful providing a budget quote. This is difficult with some vendors we work with, but very important to the customer to get the overall budget together. The final cost was also right in line with budget quote provided… also very important to us.

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4 5
Competitive cost, quick quoting, quick construction and delivery.

Competitive cost, quick quoting, quick construction and delivery. Positive experience with our rep Mark Gardner, very responsive. We received the gangway on Wednesday. We started installation on Thursday and it…
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Competitive cost, quick quoting, quick construction and delivery. Positive experience with our rep Mark Gardner, very responsive. We received the gangway on Wednesday. We started installation on Thursday and it was installed by noon!

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4 5
Excellent appearance. Easy to use.

SafeRack product benefits are 1. Excellent appearance. 2. Easy to use. 3. Provides excellent protection for users.

SafeRack product benefits are 1. Excellent appearance. 2. Easy to use. 3. Provides excellent protection for users.

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5 5
Very responsive. Fast turn around.

Very responsive, answering emails and returned phone calls promptly, including overall sales, engineering, customer service, and SafeRack was able to meet our project schedule. Fast turn around. Purchased and installed…
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Very responsive, answering emails and returned phone calls promptly, including overall sales, engineering, customer service, and SafeRack was able to meet our project schedule. Fast turn around. Purchased and installed by same company with SafeRack performing all the coordination with Nucor and design of the foundations.

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5 5
Jeff Girard did an excellent job with the presentation of different models.

Jeff Girard did an excellent job with the presentation of different models, giving us a good idea what we needed to purchase for our needs. The product meets the plant…
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Jeff Girard did an excellent job with the presentation of different models, giving us a good idea what we needed to purchase for our needs. The product meets the plant needs, easy stair access, easy to move from one spot to another, fall protection rails fit most all trucks.

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4 5
Jon Verlander was very responsive.
 

Jon Verlander was very responsive and we collaborated perfectly during the purchasing process. I would recommend SafeRack products, and I'm trying to bring your products to the Romanian market and…
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Jon Verlander was very responsive and we collaborated perfectly during the purchasing process. I would recommend SafeRack products, and I’m trying to bring your products to the Romanian market and sell as many pieces as possible.

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5 5
This is a simple solution to a hazard.

It provides safety to the technicians while working on top of the car. The high-visibility yellow color is a quick identifier for safety audits. Meets DOT standards. This is a…
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It provides safety to the technicians while working on top of the car. The high-visibility yellow color is a quick identifier for safety audits. Meets DOT standards. This is a simple solution to a hazard that eliminates the need to install additional features on your unloading system.

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5 5
I expect great life from this system and little to no additional maintenance.

I expect great life from this system and little to no additional maintenance. Parts are easy to order and keep in stock, and it will work well for our guys…
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I expect great life from this system and little to no additional maintenance. Parts are easy to order and keep in stock, and it will work well for our guys and keep them safer in case of a fall.

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5 5
Very fast and responsive turn around.
 

Very fast and responsive turn around, even when we had a few design changes and had to come back to the plant to measure and review our change request. The…
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Very fast and responsive turn around, even when we had a few design changes and had to come back to the plant to measure and review our change request. The ease and smooth use of the hydraulic lifter and the added safety of the cage, brightness, safety message on ramp in closed position.

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5 5
Very fast delivery and good quality product.

Spot on, responded to my email right away. Very fast delivery and good quality product.

Spot on, responded to my email right away. Very fast delivery and good quality product.

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5 5
Great service….Great product.

Our cross over stair was expedited as per our request....Our salesperson worked with your inside sales and got it through customs quickly....great service....great product. The product is flexible, looks good,…
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Our cross over stair was expedited as per our request….Our salesperson worked with your inside sales and got it through customs quickly….great service….great product. The product is flexible, looks good, solid, feels good, safe. John Nance is great….he assisted in design and ensured the warehouse has our product and expedited shipping….he is a super representative for SafeRack.

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4 5
Katie Kelly was very responsive.

Katie Kelly was very responsive from the moment I sent her an order and following up with shipping information.

Katie Kelly was very responsive from the moment I sent her an order and following up with shipping information.

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5 5
Jon Verlander was supportive and very cooperative.

Jon Verlander was supportive and very cooperative during our purchase process. We like the golden cage, which gives additional security to the operator. SafeRack products offer us value for our…
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Jon Verlander was supportive and very cooperative during our purchase process. We like the golden cage, which gives additional security to the operator. SafeRack products offer us value for our money, long life, space saving and flexible use almost anywhere.

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5 5
Every question I had, I received an answer within the same day.

Every question I had, I received an answer within the same day. SafeRack worked closely with us to provide the correct product for our application. The durability of the load out, and…
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Every question I had, I received an answer within the same day. SafeRack worked closely with us to provide the correct product for our application. The durability of the load out, and the lightweight design even with stainless make this product great. We have more than three of these load-outs in our plant now, and they have been the most durable and easiest load-outs to work with, period.

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5 5
Always a positive experience. Price is good.

Outstanding delivery time. If it wasn't in stock for immediate delivery, I would have gone to another supplier. SafeRack had the item ready to go. My salesman John Nance is…
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Outstanding delivery time. If it wasn’t in stock for immediate delivery, I would have gone to another supplier. SafeRack had the item ready to go. My salesman John Nance is very efficient and responds almost immediately. This product improves safety for my staff, cutting down their time moving around the yard. This product is weather protected, with no maintenance, plus saves cost on designing, engineering and building in-house. Always a positive experience. Price is good.

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5 5
Your people are easy to work with.

They were very helpful in getting us what we needed. They also made phone calls to reconfirm the order was right. Cost is right. Your people are easy to work with. Saves…
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They were very helpful in getting us what we needed. They also made phone calls to reconfirm the order was right. Cost is right. Your people are easy to work with. Saves our insulated piping, safer for our personnel, easier access to our inner tanks. High quality, easy construction, and the finished product makes our tank farm look good.

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5 5
Great, easy to read shop drawings.

Great, easy to read shop drawings, aluminum construction and OSHA Certified. Shipped immediately. The product went together well and was a perfect fit.

Great, easy to read shop drawings, aluminum construction and OSHA Certified. Shipped immediately. The product went together well and was a perfect fit.

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4 5
Thanks Jason, Kim and SafeRack!!

Jason McKnight is a superstar! He responded to my call for help with a damaged gangway immediately, and got my order placed and shipped in record time! Great Job, Jason!…
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Jason McKnight is a superstar! He responded to my call for help with a damaged gangway immediately, and got my order placed and shipped in record time! Great Job, Jason!

Kim Anderson followed up right away with an order acknowledgement and details about shipping. Since we were unable to load any trucks until the replacement equipment arrived, their assistance enabled our company to get back out on the road with as little delay as possible. Thanks Jason, Kim and SafeRack!!

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5 5
Durable, lightweight engineering, low cost and friendly staff.

As soon as I placed the call, the salesman was making plans to arrive at our warehouse to help figure out exactly what application was going to work best for…
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As soon as I placed the call, the salesman was making plans to arrive at our warehouse to help figure out exactly what application was going to work best for my team. He made it to us within just a few days of the initial conversation, and we were able to come up with an extremely safe solution that worked! The equipment purchased was delivered sooner than our salesman originally estimated!

We were able to almost double our productivity after purchase of the MAUI. We love how light this unit is! We also love how, compared to other models on the market today, SafeRack has the MAUI that is free standing, lightweight, easy to move in and out of tight areas and is simple to operate.

We searched high and low for a good lightweight, adjustable platform for our warehouse. If it would not have been for SafeRack’s durable, lightweight engineering, low cost and friendly staff, we would still be on the market searching today!

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4 5
Increases safety for our drivers, easy access, even a child could operate it.
 

Dana Brogdon, lead customer service representative with Molly Laqua, and Aubrey Laqua MEI (installation) worked very effectively together and kept communication lines open throughout the order and even followed up…
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Dana Brogdon, lead customer service representative with Molly Laqua, and Aubrey Laqua MEI (installation) worked very effectively together and kept communication lines open throughout the order and even followed up after installation that was earlier than anticipated.

It wasn’t as difficult as I thought it would be to replace our SafeRack. Increases safety for our drivers, easy access, even a child could operate it.

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4 5
I was not just a number. I felt like I was number one.

SafeRack stood behind their product. Working to make sure I received the correct parts. The first person I talked with did not know what my equipment was, "BUT" instead of…
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SafeRack stood behind their product. Working to make sure I received the correct parts. The first person I talked with did not know what my equipment was, “BUT” instead of passing the buck, they found someone who did know and worked with all parties to get the part needed. Great team work. Not everyone knows it all but the great ones know how to find the right people to get the job done. I was very impressed. Best thing I can say is “follow through.” I was not just a number. I felt like I was number one. This does not happen very much anymore. Most places have forgotten the customer is number one. You still have it. Keep up the good work.

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4 5
SafeRack comes through AGAIN!

Everyone I dealt with at SafeRack during this emergency did what it took to get our facility back up and running in the shortest time possible. The replacement unit bolted…
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Everyone I dealt with at SafeRack during this emergency did what it took to get our facility back up and running in the shortest time possible. The replacement unit bolted on even though it was a new model. SafeRack comes through AGAIN!

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4 5
Customer sales and field sales help is excellent, could not be more pleased.

I would strongly recommend the SafeRack brand to anyone requiring safe means to unload railcars and tanker trucks. The systems are designed to be used in many different applications. I…
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I would strongly recommend the SafeRack brand to anyone requiring safe means to unload railcars and tanker trucks. The systems are designed to be used in many different applications. I was able to get my railcar rack back in service in only a short period of time. It took longer for me to generate a purchase order than it took the parts to ship to me. Customer sales and field sales help is excellent, could not be more pleased. I’ve always gotten a quick response back with any question I might have. Good folks to work with!

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4 5
The salespeople, the salespeople, and the salespeople.

The salespeople, the salespeople, and the salespeople. Wonderful people take care of you through the whole process. I can always count on my rep to help me. I inadvertently placed 2…
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The salespeople, the salespeople, and the salespeople. Wonderful people take care of you through the whole process. I can always count on my rep to help me. I inadvertently placed 2 orders for a gangway when I just needed one. My rep called me to verify before she placed the order and I was able to cancel one of them. Not many places would be that caring or honest if they saw 2 orders come through. No obstacle would keep me from buying from SafeRack.

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4 5
Our customers request SafeRack by name.

Our first experience with SafeRack was very satisfying. Our sales rep, Amber Graham, provided fast, informed responses that we needed to make the sale of these units possible. The products…
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Our first experience with SafeRack was very satisfying. Our sales rep, Amber Graham, provided fast, informed responses that we needed to make the sale of these units possible. The products shipped on time, well packed and in great shape. Our customers request SafeRack by name because of the flexibility in options they present and the versatility of the units. Aside from the units themselves, we find the customer support, realistic delivery times and the backing of an established, reliable brand to be key benefits.

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4 5
Dependable, quality product and order accuracy.

SafeRack is a good company - delivering on time and providing the necessary details is a good asset of your company. Dependable, quality product and order accuracy. Keep up the…
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SafeRack is a good company – delivering on time and providing the necessary details is a good asset of your company. Dependable, quality product and order accuracy. Keep up the good work.

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4 5
SafeRack could not have a better face for their product.

The YellowGate product was compact and takes a lot less time to install. Light weight, adjustable to fit a wide range of platform/ladder openings and seems to be well built…
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The YellowGate product was compact and takes a lot less time to install. Light weight, adjustable to fit a wide range of platform/ladder openings and seems to be well built for long, reliable service with less parts than similar gates on the market. Jason McKnight’s sales pitch was to the point. The product line was quickly covered and the value of the product to safety was quickly realized. Jason was barely out the plant gate when he was summoned to return for assistance with proposals for the platforms around the plant. SafeRack could not have a better face for their product.

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4 5
Their engineering is second to none.

I think SafeRack is an outstanding company that offers an outstanding product at a very competitive price. Their engineering is second to none and they have an outstanding sales and…
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I think SafeRack is an outstanding company that offers an outstanding product at a very competitive price. Their engineering is second to none and they have an outstanding sales and service department. You can count on your order being delivered in the time frame they tell you it will be. I would recommend that any company that is involved in loading tanker trailers to contact them, if for no other reason but safety for your employees, easy access for loading trucks and a time saver. This product is durable and will save you time and money in lost production because of injuries and/or insurance claims.

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4 5
Fast shipping. Very happy with SafeRack.

I would recommend this product and SafeRack to anyone. They were fast to respond. Figured out the problem and helped with a solution product. Fast shipping. Very happy with SafeRack.

I would recommend this product and SafeRack to anyone. They were fast to respond. Figured out the problem and helped with a solution product. Fast shipping. Very happy with SafeRack.

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4 5
I wouldn’t hesitate to deal with them again in the future.
 

The flanged swivel connection went over big with the guys out in the plant. They no longer have to man handle the heavy hoses, and can swivel them around all…
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The flanged swivel connection went over big with the guys out in the plant. They no longer have to man handle the heavy hoses, and can swivel them around all day and not complain. You can’t put a price on that.  This item definitely will help prevent injuries, such as pulls and strains. It will also help tremendously reduce fatigue, making the process more efficient. When we are on the clock to get ships and barges loaded and unloaded, every minute saved can mean a financial windfall for the customer.

Dana and Molly could not have been more professional and pleasant to deal with. I had to return the original order due to my mistake and they bent over backwards to make sure I had everything I needed to make the order go through smoothly. They also got the correct items headed my way as soon as we realized I made a mistake on the original order. I wouldn’t hesitate to deal with them again in the future, as well as recommend SafeRack to anyone.

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4 5
It handles the job it is designed for.
 

It handles the job it is designed for, seals the truck dome safely when loading.

It handles the job it is designed for, seals the truck dome safely when loading.

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5 5
Having a product like this in our plant sends the statement of safety first.

Having a product like this in our plant sends the statement of safety first. This product makes it very easy for operations. This is a clean product that looks very…
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Having a product like this in our plant sends the statement of safety first. This product makes it very easy for operations. This is a clean product that looks very nice in our plant. Quality product…as always. I am currently recommending a SafeRack product for another area of our plant and in our upcoming expansions I will point out that I want SafeRack products there also.

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4 5
The product was delivered sooner than expected.
 

The product was delivered sooner than expected. The improved structure feature was one of the draws to this product. Sturdy, well built and safe. SafeRack understands that you should have…
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The product was delivered sooner than expected. The improved structure feature was one of the draws to this product. Sturdy, well built and safe. SafeRack understands that you should have the ability to replace broken parts without being forced to buy a whole new unit.

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4 5
Excellent product and service, as expected.
 

Excellent product and service, as expected. Ease of installation and operation, proven durability and reliable customer service are a few reason SafeRack is becoming the "norm" on this site for…
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Excellent product and service, as expected. Ease of installation and operation, proven durability and reliable customer service are a few reason SafeRack is becoming the “norm” on this site for various applications, from loading platforms to fixed platforms. Responsive service before, during, and after the sale.

The main reason for this purchase was to improve the safety, ergonomics, and reliability of this loading station, which is probably the most used on the site. The existing platform was purchased / installed by a competitor, who has not been responsive to inquiries regarding assistance and advise for service and parts. After several attempts with limited useful response or support, I chose to do the right thing and upgrade to a SafeRack system, with confidence.

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5 5
Your competition is not really comparable.
 

SafeRack has the sales staff to support your product and it was easy and efficient to obtain information to help me secure a sale. Product was delivered on time as…
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SafeRack has the sales staff to support your product and it was easy and efficient to obtain information to help me secure a sale. Product was delivered on time as promised. All shipping information was given to prepare for pick up and delivery efficiently. I hope to work with SafeRack more closely to secure more business here in Quebec. Your competition is not really comparable, pricing may be lower but the quality is nothing like yours. I do not work with any other suppliers in this field. SafeRack is the only product we promote to our customers when the need is there.

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5 5
They are very quick to respond.
 

Joey and Bryce have been excellent through all my purchases these last 2 weeks. They are very quick to respond to emails and are always available by phone if I…
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Joey and Bryce have been excellent through all my purchases these last 2 weeks. They are very quick to respond to emails and are always available by phone if I needed help immediately. I’d recommend SafeRack because of the time you spent with me to ensure we purchased the correct product. Because SafeRack’s sales department and customer service department are so excellent, I will be contacting you for more information on several other products you supply, that we have been buying from other distributors.

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4 5
Safety, reliability and robust construction
 

Louis Schuckman took all the time required to ensure that my platform was exactly what I needed. I went with SafeRack because of reputation, not price. I have had a…
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Louis Schuckman took all the time required to ensure that my platform was exactly what I needed. I went with SafeRack because of reputation, not price. I have had a bad experience with other vendors changing price without notice. SafeRack stayed firm on their original estimate. Safety, reliability and robust construction are all factors that would cause me to highly recommend SafeRack to my colleagues and outside associates. As a matter of fact, I already have.

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4 5
Hope to do business again in the future.
 

The product added improved safety to my operation, does not take up much room and makes the operators line of sight a lot better. With the area that this product is…
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The product added improved safety to my operation, does not take up much room and makes the operators line of sight a lot better. With the area that this product is being used in my facility, the overall length was going to be an issue having the version with steps on it. So, I ordered ours with a ladder instead of the steps, and it worked out perfectly. Very responsive, with answers to my questions in a very timely manner. Everyone I dealt with in getting the order placed and shipped was very professional and was of great help. Hope to do business again in the future.

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5 5
The quality and ease of assembly and flexibility are all great.

The product is already onsite and ready for assembly. I cannot move this fast with the onsite maintenance manpower. Fantastic job! We have several ErectASteps already onsite. The quality and…
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The product is already onsite and ready for assembly. I cannot move this fast with the onsite maintenance manpower. Fantastic job! We have several ErectASteps already onsite. The quality and ease of assembly and flexibility are all great benefits of this crossover. Plus, corrosion resistance, being pre-painted and the ability to expand additional pieces at a later time are added benefits. I am very satisfied with the SafeRack products. We have used other vendors and the products are similar. The big difference is the service and follow-up from SafeRack.

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4 5
I was very happy with the whole experience.
 

I was very happy with the whole experience. People called back when I left a voicemail and checked to see if I got my package. Fast, considering we have no…
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I was very happy with the whole experience. People called back when I left a voicemail and checked to see if I got my package. Fast, considering we have no overnight delivery here because of rural area service. But I got it in a couple of days.

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5 5
Very happy with the quick ship date.

All of my experience was a positive one. From pricing to ordering was made simple due to a team that provided great service, they stayed in touch throughout the entire…
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All of my experience was a positive one. From pricing to ordering was made simple due to a team that provided great service, they stayed in touch throughout the entire purchase. Very happy with the quick ship date

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5 5
Delivered so fast, I wasn’t prepared.

Easy to work with and very responsive to questions, helped me with budgeting issues. Delivered so fast, I had to scramble for equipment to unload. Availability, adjustable, looks were all…
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Easy to work with and very responsive to questions, helped me with budgeting issues. Delivered so fast, I had to scramble for equipment to unload. Availability, adjustable, looks were all factors in our choosing this product.

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5 5
Good response and fast turnaround.

Good response and fast turnaround. Delivery was actually so fast that I was not able to prepare the facility managers!

Good response and fast turnaround. Delivery was actually so fast that I was not able to prepare the facility managers!

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4 5
Very helpful and responsive.

I had a very good experience with the SafeRack customer service, sales and engineering teams. They were all very helpful and responsive to all my questions and concerns. We like…
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I had a very good experience with the SafeRack customer service, sales and engineering teams. They were all very helpful and responsive to all my questions and concerns. We like the high temperature capability feature of the swivel product.

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4 5
Easy to transport and set in place.

Quickly from design to fabrication and finally delivered. Allows safer, easier access to our food trucks for service needs. Easy to transport and set in place. There is also a…
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Quickly from design to fabrication and finally delivered. Allows safer, easier access to our food trucks for service needs. Easy to transport and set in place. There is also a huge amount of work space inside the basket. Key benefits for us were: Safety! Sound Structure! All aluminum!

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4 5
Everyone at SafeRack was very professional.

Solid construction, good paint job, still light enough that all employees can use it. More stable on the railcar than the previous product used, and gives a better feeling of…
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Solid construction, good paint job, still light enough that all employees can use it. More stable on the railcar than the previous product used, and gives a better feeling of confidence it will work when needed. Everyone at SafeRack was very professional to talk to and got the job done as they said they would, when they said they would.

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5 5
It’s a pleasure to do business with SafeRack.

Travis McCraine was very helpful with determining exactly what parts I needed to order. Whenever I had questions he responded very quickly! Spare part readily available, which is important to…
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Travis McCraine was very helpful with determining exactly what parts I needed to order. Whenever I had questions he responded very quickly! Spare part readily available, which is important to prevent downtime of a system. Lightweight, easily replaced or repaired, high quality constructed. It’s a pleasure to do business with SafeRack and will always contact them for any loading rack type jobs I have in the future. Quality products, great service and I think that speaks for itself.

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4 5
Very responsive to our needs.

Ease of install, fit, finish and universal application. Jason Stewart was very responsive to our needs. Anyone can see how easy compliance could be with this product.

Ease of install, fit, finish and universal application. Jason Stewart was very responsive to our needs. Anyone can see how easy compliance could be with this product.

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5 5
Got us the products we needed fast.

I like how SafeRack keeps records of our products with descriptions of where on our site they were installed. This helped in defining which parts we needed to repair our…
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I like how SafeRack keeps records of our products with descriptions of where on our site they were installed. This helped in defining which parts we needed to repair our ramps. Customer service was very helpful in getting us the products we needed fast.

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4 5
We will be ordering more of your product in the future.
 

I really like the construction, the easy install, and bolt on plate that comes with the kit. I purchased a total of 100 safety swing gates on two occasions and each…
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I really like the construction, the easy install, and bolt on plate that comes with the kit. I purchased a total of 100 safety swing gates on two occasions and each time the gates were delivered ahead of schedule.

The quality of your product assured us that we had safety at the top of our list! I do most of my work in power plants or heavy industrial, and I have recommended them to my customers. We will be ordering more of your product in the future. I’m afraid the only feedback I can give you is to keep up the good work.

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4 5
The easiest and most valuable purchasing experience I have had.

Received the products I wanted, at a great cost and in a timely manner. Very versatile product. Easy to install and use. Great customer focus. One of the easiest and…
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Received the products I wanted, at a great cost and in a timely manner. Very versatile product. Easy to install and use. Great customer focus. One of the easiest and most valuable purchasing experiences I have had in over 20 years.

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4 5
This gate has held up well.

We are a beef slaughter house and have a very tough environment where many chemicals are used in the clean up process daily and this gate has held up well…
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We are a beef slaughter house and have a very tough environment where many chemicals are used in the clean up process daily and this gate has held up well through all this.

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4 5
Exactly what we needed.

Product was exactly what we needed and price was lower than some other suppliers we looked at. Because of the purchase and use of this product, the safety of our…
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Product was exactly what we needed and price was lower than some other suppliers we looked at. Because of the purchase and use of this product, the safety of our employees will increase, the quality of our service to our customers will increase, and we will have less incidents resulting in greater equipment reliability.

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5 5
SafeRack met our needs perfectly.

I went to SafeRack based on past experience and knowing that you had the product I needed. Your quick response and delivery helped ensure that a safety issue at our…
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I went to SafeRack based on past experience and knowing that you had the product I needed. Your quick response and delivery helped ensure that a safety issue at our facility was addressed promptly. SafeRack met our needs perfectly.

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5 5
Just what I needed for my project.

Positives - Love my sales rep, Heather, ease of purchase, service, delivery. Negatives - None!  Just what I needed for my project. My decision to use SafeRack first, to any…
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Positives – Love my sales rep, Heather, ease of purchase, service, delivery. Negatives – None!  Just what I needed for my project. My decision to use SafeRack first, to any other competitor, is confirmed.

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4 5
Delivered very fast.

The project product was delivered very fast and not damaged during trucking. Light weight, well balanced, and very well made, easy to install and use. Our salesman was very responsive.

The project product was delivered very fast and not damaged during trucking. Light weight, well balanced, and very well made, easy to install and use. Our salesman was very responsive.

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4 5
A supplier that can make things happen.

SafeRack worked to get it out cross-country, on time, despite bad weather and shortage of employees due to it. Stayed in touch from order to delivery. A supplier that can…
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SafeRack worked to get it out cross-country, on time, despite bad weather and shortage of employees due to it. Stayed in touch from order to delivery. A supplier that can make things happen.

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5 5
Re-affirmed SafeRack quality.

Product was delivered slightly ahead of schedule. When we found that aluminum shaft rings were not holding up, SafeRack was quick to produce stainless steel parts to keep our racks…
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Product was delivered slightly ahead of schedule. When we found that aluminum shaft rings were not holding up, SafeRack was quick to produce stainless steel parts to keep our racks in service, re-affirming SafeRack fall prevention system quality.

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4 5
We will be buying from SafeRack in the future.

All nuts and bolts were in the package and everything was in good shape. Great timing, availability and service. It was a pleasure doing business with SafeRack and I will pass…
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All nuts and bolts were in the package and everything was in good shape. Great timing, availability and service. It was a pleasure doing business with SafeRack and I will pass on to all other locations. Thanks again for your services. We will be buying from SafeRack in the future.

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5 5
Fast friendly service.

Very responsive considering I was ordering it during the holiday season when a lot of folks are off work visiting family, etc.. Fast friendly service. On time delivery. Using this…
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Very responsive considering I was ordering it during the holiday season when a lot of folks are off work visiting family, etc.. Fast friendly service. On time delivery. Using this product only requires one man verses manual movements with two, plus it’s safer and more ergonomic using it.

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5 5
I should have used SafeRack from the get-go.

I originally planned on using a different vendor, but they didn't have the stock. I needed the derail ASAP and went ahead with SafeRack. I should have used SafeRack from…
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I originally planned on using a different vendor, but they didn’t have the stock. I needed the derail ASAP and went ahead with SafeRack. I should have used SafeRack from the get-go anyhow. Keeps the FRA compliant. Keeps transloader operator safer. Very simple to install, use and operate.

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4 5
A superior product.
 

Delivered in about a week. These units are made heavier, with better construction, ease of installation and a larger cage, than the Carbis units we had before. Plus they seem…
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Delivered in about a week. These units are made heavier, with better construction, ease of installation and a larger cage, than the Carbis units we had before. Plus they seem to be more sturdy. It seems to be a superior product.

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4 5
The results have been excellent every time.

Everything was positive. The item is high quality, the price is lower than other products on the market, and the sales team delivered on the promise of a quick delivery,…
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Everything was positive. The item is high quality, the price is lower than other products on the market, and the sales team delivered on the promise of a quick delivery, for our application it’s perfect. Safety is a big concern, we unload a flammable product, and this product keeps our team members safe. We have done business with your company before and the results have been excellent every time.

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5 5
Delivered in a sufficient timeframe.

Overall the product is durable and exceeds in performance. Installation was simple. Product was delivered within 2 weeks. There were three different orders and one was during the holidays. All…
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Overall the product is durable and exceeds in performance. Installation was simple. Product was delivered within 2 weeks. There were three different orders and one was during the holidays. All were delivered in a sufficient timeframe.

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4 5
Superior to other safety gates.

Your product looked superior to other safety gates, plus the amount of opening adjustments. I purchased 10 gates. After assembling the first one, it was simple for the other 9.

Your product looked superior to other safety gates, plus the amount of opening adjustments. I purchased 10 gates. After assembling the first one, it was simple for the other 9.

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4 5
A great product at a fair price.

I found that I not only received my order on time but it was a great product at a fair price as well. It is very easy to mount and…
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I found that I not only received my order on time but it was a great product at a fair price as well. It is very easy to mount and a very durable product. Received it faster than Santa would have delivered it!

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4 5
SafeRack takes care of their customers.

Safe, good quality, looks good. I would recommend SafeRack for the simple fact they take care of their customers.

Safe, good quality, looks good. I would recommend SafeRack for the simple fact they take care of their customers.

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5 5
Custom made to fit our needs.

Well built - heavy duty, but very easy to move. Custom made to fit our needs, and good customer service from John Edwards. Timing, and a quick turn around was…
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Well built – heavy duty, but very easy to move. Custom made to fit our needs, and good customer service from John Edwards. Timing, and a quick turn around was key.

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5 5
The quick delivery cannot be beat.

All of my experiences with this purchase were positive. Travis McCraine was very responsive and ensured I had what I needed. The delivery was very quick and the product is…
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All of my experiences with this purchase were positive. Travis McCraine was very responsive and ensured I had what I needed. The delivery was very quick and the product is exactly what I expected. The feature I liked most is the flexibility of this loading system. It’s adaptive to many different truck heights, and the SafeRack team made this purchase very easy and the quick delivery cannot be beat.

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5 5
Good design.

Good design, easy to replace seal, and easy to weld with pipe without damaging bearings or seal.

Good design, easy to replace seal, and easy to weld with pipe without damaging bearings or seal.

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4 5
Delivery was faster than expected.

Customer service was prompt with quote. Sales was very thorough. Delivery was faster than expected. Price was right on target.

Customer service was prompt with quote. Sales was very thorough. Delivery was faster than expected. Price was right on target.

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5 5
Confidence in the SafeRack reputation.
 

Our company has been to four different sites/locations/installations this year. The SafeRack reputation had preceded us at each site. The product gave the customer confidence in the project and our…
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Our company has been to four different sites/locations/installations this year. The SafeRack reputation had preceded us at each site. The product gave the customer confidence in the project and our company confidence in that this was the one item we did not have to manage.

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4 5
Very versatile and well built product.

Very responsive. I went to the website, sent an email and received a response within the hour, plus good follow up after purchase. Quick shipping, great price, very versatile and…
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Very responsive. I went to the website, sent an email and received a response within the hour, plus good follow up after purchase. Quick shipping, great price, very versatile and well built product.

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5 5
SafeRack has always come through for us.

I have counted on SafeRack several times to expedite shipment of these when we needed one. Very responsive and helpful, keeping me informed all the way through the order and…
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I have counted on SafeRack several times to expedite shipment of these when we needed one. Very responsive and helpful, keeping me informed all the way through the order and through shipment of the product.

They have always come through for us. The SafeRack is the piece of equipment we want and like in our plant. It makes the employees think “safety.” It looks good, and they are the best safety device we have to load trailers.

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4 5
Faster shipment than their competitors.

SafeRack had material ready for shipment within 1 month of order placement. Other competitors offered 3 to 4 months. The product was easy to assemble, worked very well and came…
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SafeRack had material ready for shipment within 1 month of order placement. Other competitors offered 3 to 4 months. The product was easy to assemble, worked very well and came in different sizes. SafeRack was the only company I wanted to provide me with the gangway. I found that SafeRack offered more quality items that I would purchase in the future.

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4 5
This product improves safety.

Fast delivery, very responsive sales staff, and worked well addressing our safety concerns. The weight, dimensions, color and durability are all great benefits of this product. Not forgetting the overall…
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Fast delivery, very responsive sales staff, and worked well addressing our safety concerns. The weight, dimensions, color and durability are all great benefits of this product. Not forgetting the overall reason to recommend this product, it improves safety.

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4 5
SafeRack exceeded the delivery we requested.

Heather Schaller, my inside salesperson, was very helpful in getting proposals to me, and getting the order placed. We have a number of your gangways with safety cages, and our…
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Heather Schaller, my inside salesperson, was very helpful in getting proposals to me, and getting the order placed. We have a number of your gangways with safety cages, and our operators find them very user friendly. Construction is very good and the units look good in the plant. SafeRack exceeded the delivery we requested, allowing us to receive the product early. Thank you SafeRack and the SafeRack Team.

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4 5
The ease of installing our new universal safety gates saved us time and money.

The ease of installing our new universal safety gates saved us time and money. Time is essential when dealing with safety. The universal safety gate swings in both directions, and…
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The ease of installing our new universal safety gates saved us time and money. Time is essential when dealing with safety. The universal safety gate swings in both directions, and it can be mounted easily to almost anything. I really appreciate that we can inventory one gate for all services at our facility. I have had only positive feedback from refinery personnel about the gates and if I had to pick a negative it would have to be that I didn’t know about the gates as soon as they came out.

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4 5
Safety, convenience, and affordability are the major benefits of this product.

John Edwards is great, answering my phone calls and questions. Safety, convenience, and affordability are the major benefits of this product. It is the safest way to get on top…
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John Edwards is great, answering my phone calls and questions. Safety, convenience, and affordability are the major benefits of this product. It is the safest way to get on top of a truck. We have purchased several for our company.

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4 5
Increases safety, manageability, and cost effectiveness.
 

Everything was fast and efficient from the time I ordered it until the time I received the RollAStep. Our representative was very friendly, answered all of my questions promptly and was…
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Everything was fast and efficient from the time I ordered it until the time I received the RollAStep. Our representative was very friendly, answered all of my questions promptly and was very knowledgeable. The product works great in our warehouse, increasing safety, manageability, and cost effectiveness.

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5 5
SafeRack personnel and sales staff were exceptional.

SafeRack personnel and sales staff were exceptional in helping myself and my company to complete and safely retrieve the right parts for the job. Thanks SafeRack, for the knowledge to…
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SafeRack personnel and sales staff were exceptional in helping myself and my company to complete and safely retrieve the right parts for the job. Thanks SafeRack, for the knowledge to get our project completed.

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4 5
SafeRack is a major player in this market.

John Nance was actually on site prior to placing the order. Very good impression! SafeRack is a major player in this market. With the ease of installation, good quality, and…
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John Nance was actually on site prior to placing the order. Very good impression! SafeRack is a major player in this market. With the ease of installation, good quality, and competitive prices, I would definitely buy again.

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5 5
The product is perfect.

John Nance had great follow through during all steps: sales to delivery. The gangway is strong, easy to install (1 part), and simple to use. The product is perfect.

John Nance had great follow through during all steps: sales to delivery. The gangway is strong, easy to install (1 part), and simple to use. The product is perfect.

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4 5
I would definitely purchase again.

Very positive. Delivered within the estimated timeframe. Easy installation, lightweight and easy to operate. I would definitely purchase again.

Very positive. Delivered within the estimated timeframe. Easy installation, lightweight and easy to operate. I would definitely purchase again.

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4 5
Very satisfied.

Delivered as scheduled. Able to meet more client needs with stock in hand is very handy. Easy product to handle, and a very important product for the oil and gas…
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Delivered as scheduled. Able to meet more client needs with stock in hand is very handy. Easy product to handle, and a very important product for the oil and gas industry. Very satisfied.

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4 5
We will purchase these gates for all future installations.

Delivery was extremely fast. Mark Gardner was very courteous and helpful. With the ease of installation and cost savings of a complete unit, plus its versatility (left or right), completion…
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Delivery was extremely fast. Mark Gardner was very courteous and helpful. With the ease of installation and cost savings of a complete unit, plus its versatility (left or right), completion (already painted) and how lightweight it is make YellowGate the simple choice. We will no longer have our safety gates fabricated. We will purchase these gates for all future installations.

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5 5
The service is what makes the difference.

The delivery was as promised. Our previous provider fell short on service after the sale, and assistance in providing the correct product for the customer. I am very pleased with…
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The delivery was as promised. Our previous provider fell short on service after the sale, and assistance in providing the correct product for the customer. I am very pleased with the service SafeRack provides. The salesman has been extremely helpful and has gone out of his way to assist in any way possible. Not to be negative, but the fall protection products are comparable, the service is what makes the difference.

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5 5
Recommended for cost and ease of installation.

Product was delivered within a week. Good quality that serves my need. I would recommend this product for cost and ease of installation.

Product was delivered within a week. Good quality that serves my need. I would recommend this product for cost and ease of installation.

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4 5
I would recommend it to anyone looking for a safety gate.

No negatives, all positive. Sales personnel was accurate, knowledgable and to the point. The product worked great and the price was reasonable. I would recommend it to anyone looking for…
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No negatives, all positive. Sales personnel was accurate, knowledgable and to the point. The product worked great and the price was reasonable. I would recommend it to anyone looking for a safety gate. It was installed by our own staff, easily and quickly, without any mishaps. We have a stringent safety program at our large company, with many locations, and I will recommend the use of this product where needed.

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4 5
I will be a repeat customer.

John Edwards was cordial and very responsive to my needs and questions. I would definitely recommend this product due to the helpful sales staff and 3 main reasons: 1. Ease…
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John Edwards was cordial and very responsive to my needs and questions. I would definitely recommend this product due to the helpful sales staff and 3 main reasons: 1. Ease of installation 2. Operability 3. Sound construction. With this purchase all I can say is, I will be a repeat customer.

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5 5
Safety is our No.1 goal.

Safety is our No.1 goal, so we chose your company who has a lot of different ideas, working as a team, to make the right choice of products we need.…
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Safety is our No.1 goal, so we chose your company who has a lot of different ideas, working as a team, to make the right choice of products we need. Safe, great and long lasting products.

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5 5
Our safety department is very excited about this ramp.

The delivery time was very fast. My guy says this is the best ramp we have ever had at the docks. Our ships are getting taller, and the ramp makes…
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The delivery time was very fast. My guy says this is the best ramp we have ever had at the docks. Our ships are getting taller, and the ramp makes everything easier on my guys. Our safety department was very excited about the ramp. I am ordering a second one for the other ship dock.

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4 5
This is a sturdy product.

It was delivered ahead of schedule. I had an expedited order and it beat the originally scheduled date. Very responsive. Travis McCraine seems to answer all hours of the day.…
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It was delivered ahead of schedule. I had an expedited order and it beat the originally scheduled date. Very responsive. Travis McCraine seems to answer all hours of the day. Even with a design revision between the original and purchased gangway, it still bolted up without modifying bolt locations. Flexible design, balanced for easy lifting and lowering, and plenty of room to walk. This is a sturdy product.

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4 5
Compared to other products, it offers a safer working area and is easier to install.

I had product within a couple days of ordering. Compared to other products on the market and what we have used, it offers a safer working area, and is easier…
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I had product within a couple days of ordering. Compared to other products on the market and what we have used, it offers a safer working area, and is easier to install. Stronger-Safer guard for top of tank car openings, and being brightly colored we have not accidentally sent one off site by forgetting to remove from the top of a tank car.

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4 5
SafeRack is a great company to work with.

The products were delivered on the due date as expected. Great job! Between Kim Anderson and Jason McKnight I am always able to get the answers and products I need…
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The products were delivered on the due date as expected. Great job! Between Kim Anderson and Jason McKnight I am always able to get the answers and products I need rapidly and professionally. I found SafeRack to be a great company to work with. Always accommodating and helpful every step of the way.

Customer service at SafeRack is top notch. They are flexible and work with you no matter what the job throws at you. I had special shipping requirements and never once heard anything but helpful suggestions and resolutions to my problems. Thanks for making this such an easy project. I definitely will recommend SafeRack. You guys ROCK!

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4 5
Delivered in a timely fashion.
 

Product was delivered on the date that we were told it would be delivered, in a timely fashion. The product met our needs, and was of good quality. Our sales…
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Product was delivered on the date that we were told it would be delivered, in a timely fashion. The product met our needs, and was of good quality. Our sales person was courteous and kept us well informed as to when the product would be delivered.

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4 5
Cheaper than its competitors.

Very fast shipping. Customer service was great, and the product is outstanding, plus cheaper than competitor.

Very fast shipping. Customer service was great, and the product is outstanding, plus cheaper than competitor.

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4 5
SafeRack and its people care about doing business the right way.

I ordered a gangway then 3 weeks later ordered another one. 3 weeks after that, another came up for order in our system. When I placed the order, the salesperson…
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I ordered a gangway then 3 weeks later ordered another one. 3 weeks after that, another came up for order in our system. When I placed the order, the salesperson responded back making sure I wanted to order a third one. After checking our system, the third one was duplicated and we did not need it. A lot of places would have just filled the order and charged us. That shows how much SafeRack and its people care about doing business the right way with us. I would definitely recommend this product. In fact, I already have.

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5 5
This is a quality product at a good price with quick delivery.

Excellent salesman response. David Daniel responded with a quote within a few hours of the initial inquiry. This is a quality product at a good price with quick delivery. Your…
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Excellent salesman response. David Daniel responded with a quote within a few hours of the initial inquiry. This is a quality product at a good price with quick delivery. Your MAUI system increased our safety level, productivity, and added a more professional appearance to our truck unloading area. The entire process was smooth and easy. We are happy with our purchase.

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4 5
Very responsive, with a great turnaround, and good quality product.
 

Very responsive, with a great turnaround, and good quality product. Sam Ham quickly responded with a drawing in order to to verify what we needed. Then shipped it quick.

Very responsive, with a great turnaround, and good quality product. Sam Ham quickly responded with a drawing in order to to verify what we needed. Then shipped it quick.

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5 5
I like the quality materials used.

1. Great customer contact abilities 2. Ability to customize with small changes 3. Willingness to ship to a facility in larger components. I liked the quality materials used, and the…
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1. Great customer contact abilities 2. Ability to customize with small changes 3. Willingness to ship to a facility in larger components. I liked the quality materials used, and the visual impact of the equipment. From what we’ve seen so far, the functionality is also a great positive.

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5 5
Better than the competition.

Delivered ahead of promised schedule. Ease of operation, built to accommodate existing space and was installed in one day. We would definitely recommend, because it's just better than the competition.

Delivered ahead of promised schedule. Ease of operation, built to accommodate existing space and was installed in one day. We would definitely recommend, because it’s just better than the competition.

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4 5
Top notch across the board.

I needed an order quickly and SafeRack came through. Product was shipped out fast with good communication. John Bast with SafeRack was top notch. Complete understanding of what I needed,…
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I needed an order quickly and SafeRack came through. Product was shipped out fast with good communication. John Bast with SafeRack was top notch. Complete understanding of what I needed, and how to help. Now our employees do not have to strain when opening railcars. Very light weight, less chance of employee falling from railcar., plus less back injuries. Have no complaints with the customer service or the quality of the product. Top notch across the board.

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4 5
Product installation was spot on.

Salesman's knowledge of product, ease of communication with sales, well prepared quote, pricing and delivery. Product installation was spot on.

Salesman’s knowledge of product, ease of communication with sales, well prepared quote, pricing and delivery. Product installation was spot on.

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4 5
Great communication on status of order until delivery.

Top notch, simple easy process getting order placed. The purchase experience from initial contact with sales to delivery at one of our remote sites was smooth and without effort. Great…
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Top notch, simple easy process getting order placed. The purchase experience from initial contact with sales to delivery at one of our remote sites was smooth and without effort. Great communication on status of order until delivery. Packaged very nicely with everything you need.

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4 5
Incredibly fast.

Incredibly fast. We had an emergency need for a customer, so we picked one up, in Andrews, the same day. Kim Anderson was very helpful. The customer is very appreciative…
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Incredibly fast. We had an emergency need for a customer, so we picked one up, in Andrews, the same day. Kim Anderson was very helpful. The customer is very appreciative of the fast service, when they had an emergency need for the product. They were very pleased to be able to get the gate the same day.

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5 5
Simple, affordable, excellent product.

Only positive experiences were encountered at every phase of communication and interface. Quality, delivery, exceptional value and a most satisfying product at an outstanding value. I had immediate response to…
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Only positive experiences were encountered at every phase of communication and interface. Quality, delivery, exceptional value and a most satisfying product at an outstanding value. I had immediate response to my initial inquiry, then given the contacts with the factory and all parties that assisted with the questions raised. All of our needs were met with a simple, affordable, excellent product.

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5 5
SafeRack had equipment to fit our needs and responsive personnel.

SafeRack had equipment to fit our needs, with adaptability to existing equipment. and responsive personnel. SafeRack won the contract due to the detailed attention provided by your field service representative,…
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SafeRack had equipment to fit our needs, with adaptability to existing equipment. and responsive personnel. SafeRack won the contract due to the detailed attention provided by your field service representative, Mark Gardner. So far all interaction with SafeRack has been positive. We are a chemical manufacturer with rather extensive qualification process for working on our site. SafeRack’s safety record qualified them to work on site and they have agreed to meet our required contractor safety training.

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4 5
Easy ordering process, for a good price.

Easy ordering process, for a good price, less than other with the same product, and good quality.

Easy ordering process, for a good price, less than other with the same product, and good quality.

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4 5
Customer service 10. Quality 10.

Customer service 10. Sales great. Quality 10. Delivery on time. Price so competitive.

Customer service 10. Sales great. Quality 10. Delivery on time. Price so competitive.

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5 5
Excellent customer service, a plus in today’s competitive marketplace.

I received excellent customer service... a plus in today's competitive marketplace. Transloading sites must have some sort of containment; this is compact, lightweight, and easy to store for quick access…
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I received excellent customer service… a plus in today’s competitive marketplace. Transloading sites must have some sort of containment; this is compact, lightweight, and easy to store for quick access when needed.

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4 5
I am now aware of different types of containment solutions for future projects.

The product was delivered ahead of expected delivery date. Our sales rep, John Nance was excellent. Sent me information on the same days requested (product instructions, detail drawings, MSDS, ect.).…
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The product was delivered ahead of expected delivery date. Our sales rep, John Nance was excellent. Sent me information on the same days requested (product instructions, detail drawings, MSDS, ect.). I am now aware of different types of containment solutions for future projects. Should I come across a time for the need of containment solutions, I would definitely utilize SafeRack for assistance and product ordering.

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4 5
Everyone wins!

Yes for simplicity, expedited delivery, and when we can help our client conform to safety regs, everyone wins! It is always a pleasure working with your staff. I think they…
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Yes for simplicity, expedited delivery, and when we can help our client conform to safety regs, everyone wins! It is always a pleasure working with your staff. I think they deserve a paid weekend trip to Disney! Just sayin!

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4 5
I have dealt with a competitor and did not receive the same level of service after the sale.

As usual, very responsive. Service was great and delivery was on time. I like talking to Dana Brogdon, she is very personable and exudes the feeling SafeRack is there for…
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As usual, very responsive. Service was great and delivery was on time. I like talking to Dana Brogdon, she is very personable and exudes the feeling SafeRack is there for Nustar. The gangways meet our safety requirements, they are reliable and easy to operate. I have dealt with a competitor and did not receive the same level of service after the sale.

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4 5
As always, great price, quality and customer service.

We were able to assemble and erect the platforms and rack quickly. They are performing as designed, keeping the drivers safe and reducing liability overall. This is the third rack…
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We were able to assemble and erect the platforms and rack quickly. They are performing as designed, keeping the drivers safe and reducing liability overall. This is the third rack we have ordered from SafeRack. As always, great price, quality and customer service.

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4 5
We had a great experience with your company.

We had a great experience with your company. Thanks for all your support!

We had a great experience with your company. Thanks for all your support!

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5 5
My operators are happy.

Fantastic. John Nance helped us every step of the way. SafeRack gangways are simple and easy to lower and raise compared to the plant's old models. Look professional, easy to…
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Fantastic. John Nance helped us every step of the way. SafeRack gangways are simple and easy to lower and raise compared to the plant’s old models. Look professional, easy to operate, and my operators are happy (which is the most important benefit).

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5 5
The communication and customer service was great!

Our experience from the first phone call to delivery of our fourth SafeRack was great. Everything was simple and straight forward with no hassles. The communication and customer service was…
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Our experience from the first phone call to delivery of our fourth SafeRack was great. Everything was simple and straight forward with no hassles. The communication and customer service was great! We feel better as a company that we have provided quality fall protection for our employees.

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4 5
A great product at a great price.

The sales staff is always ready and willing to help on any products I may be looking for. A great product at a great price, already put together and ready…
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The sales staff is always ready and willing to help on any products I may be looking for. A great product at a great price, already put together and ready to install.

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4 5
Exactly what my customer needed.

Sturdy material, lightweight, easy to handle. It was exactly what my customer needed, and this was easy to find on the website.

Sturdy material, lightweight, easy to handle. It was exactly what my customer needed, and this was easy to find on the website.

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4 5
This is how a business should run.

I ordered it. I paid for it. I was communicated to about when it would ship. It shipped. I received it. It was exactly what I ordered. You followed up…
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I ordered it. I paid for it. I was communicated to about when it would ship. It shipped. I received it. It was exactly what I ordered. You followed up on my thoughts about this experience. This is how a business should run. And yours does.

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5 5
Saved us $1,000.

Shopping around for two Maui units saved us $1,000.00. The MAUI is a great product, and Molly Laqua was responsive to our phone calls.

Shopping around for two Maui units saved us $1,000.00. The MAUI is a great product, and Molly Laqua was responsive to our phone calls.

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4 5
You are a one stop shop for safety and railcar needs.

Very responsive. All I ever need to do is email, and my orders are placed and shipped with no hassle, even though we are in Canada. You are a one…
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Very responsive. All I ever need to do is email, and my orders are placed and shipped with no hassle, even though we are in Canada. You are a one stop shop for safety and railcar needs.

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5 5
Your customers will never have anything negative to say.

Dana Brogdon was absolutely heads above any customer service person I have ever dealt with. We had a few minor issues come up since our system was a modified version,…
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Dana Brogdon was absolutely heads above any customer service person I have ever dealt with. We had a few minor issues come up since our system was a modified version, but she answered any and all questions, and handled any requests that I had in regards to materials or shipping. If your entire team is anything close to her, your customers will never have anything negative to say.

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4 5
Light years better than your competitors.

Molly Laqua was excellent, responsive and had almost immediate answers to each question or comment. Light years better than your competitors in terms of responsiveness, quality, documentation, and delivery.

Molly Laqua was excellent, responsive and had almost immediate answers to each question or comment. Light years better than your competitors in terms of responsiveness, quality, documentation, and delivery.

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4 5
SafeRack is our sole provider of railcar pans.

Phyllis was, and always has been, very easy to work with and makes ordering your products a real pleasure. Cost, quality, and reliability will definitely make SafeRack our sole provider…
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Phyllis was, and always has been, very easy to work with and makes ordering your products a real pleasure. Cost, quality, and reliability will definitely make SafeRack our sole provider of railcar pans.

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4 5
No problem with custom dimensions.

We had custom dimensions, and that was not a problem. We would have no problem dealing with SafeRack again. Rustin was very instrumental throughout this process, and the product was…
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We had custom dimensions, and that was not a problem. We would have no problem dealing with SafeRack again. Rustin was very instrumental throughout this process, and the product was delivered fast.

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4 5
World class product with sophisticated technology.

World class product with sophisticated technology; user friendly and safe; excellent engineering. The company brand itself is so popular, with the addition of your company name - SafeRack, which means…
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World class product with sophisticated technology; user friendly and safe; excellent engineering. The company brand itself is so popular, with the addition of your company name – SafeRack, which means “second name for safety.” Easy to assemble and maintain. Very economical and great value for your money. Vey compact and safe. We will recommend to all because of its unique features and reliability.

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5 5
Cost effective, great appearance, easy to assemble.

1. Cost effective for large area need where design would require structures needed vs. contractor building on site 2. Appearance and design is already safety-oriented to meet code 3. Structure…
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1. Cost effective for large area need where design would require structures needed vs. contractor building on site 2. Appearance and design is already safety-oriented to meet code 3. Structure is made to accommodate ease of assembly and access without fatal redesign cost, with prompt delivery and no issues.

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5 5
We had lots of questions, all of them answered.
 

Rustin was very responsive, and great help to us with the order. Making helpful suggestions and answering all of our questions right on the phone. Delivery was much faster than…
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Rustin was very responsive, and great help to us with the order. Making helpful suggestions and answering all of our questions right on the phone. Delivery was much faster than we expected. We had lots of questions, so his help was very much appreciated.

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5 5
Addressed all my safety concerns.

Very good quality and very adaptable to my project, with the pre-engineered modular design. It is a superior product, and exceeded in covering all my safety concerns.

Very good quality and very adaptable to my project, with the pre-engineered modular design. It is a superior product, and exceeded in covering all my safety concerns.

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4 5
SafeRack value and quality is excellent.

SafeRack value and high quality is excellent, when you take into account the support and quality of the product.

SafeRack value and high quality is excellent, when you take into account the support and quality of the product.

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5 5
The whole organization operates on a professional level.

The whole organization operates on a professional level. Very friendly and knowledgeable in their areas. The sale rep, Stephen Todd, came out and was very nice and knew his business.

The whole organization operates on a professional level. Very friendly and knowledgeable in their areas. The sale rep, Stephen Todd, came out and was very nice and knew his business.

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5 5
John was very responsive, and did a wonderful job supporting us throughout the project.

I really apppricate John Bast's help throughout this project. He was the main reason why we purchased the two fall protection platforms from SafeRack. He was very responsive, and did…
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I really apppricate John Bast’s help throughout this project. He was the main reason why we purchased the two fall protection platforms from SafeRack. He was very responsive, and did a wonderful job supporting us throughout the project

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5 5
I can always depend on a great product from SafeRack.

Your SafeRack equipment has provided a better, safer and more cost effective alternative for our employees while conducting tanker truck inspections. TO PREVENT A FALL IS PRICELESS. I can always…
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Your SafeRack equipment has provided a better, safer and more cost effective alternative for our employees while conducting tanker truck inspections. TO PREVENT A FALL IS PRICELESS. I can always depend on a great product from SafeRack.

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4 5
A seamless transaction.

All positive experiences with my interactions with SafeRack. They answered all of my questions promptly, pricing, engineering, and delivery. It was a seamless transaction.

All positive experiences with my interactions with SafeRack. They answered all of my questions promptly, pricing, engineering, and delivery. It was a seamless transaction.

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5 5
Longevity, manufacturing quality.

Longevity (minimize future failure), ease of replacement parts, and manufacturing quality.

Longevity (minimize future failure), ease of replacement parts, and manufacturing quality.

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4 5
Great service and quality products at a good price.

SafeRack is a company with great service and quality products at a good price.

SafeRack is a company with great service and quality products at a good price.

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5 5
SafeRack makes the finest work platforms available.

Great product, reliable, easy to use, safe, with fast delivery and friendly service. SafeRack makes the finest work platforms available.

Great product, reliable, easy to use, safe, with fast delivery and friendly service. SafeRack makes the finest work platforms available.

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5 5
Everyone was pleasant to deal with.
 

Price, lead time and the life of the product makes this a smart buy. Overall from the RFQ, to the response, to setting up terms, all the way to receiving…
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Price, lead time and the life of the product makes this a smart buy. Overall from the RFQ, to the response, to setting up terms, all the way to receiving my order was done efficiently and everyone was pleasant to deal with.

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5 5
Good brand, technology, and warranty, with a better price.
 

Good brand, good technology, good warranty, with a better price and lead time.

Good brand, good technology, good warranty, with a better price and lead time.

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4 5
Fast service and friendly staff.

It took a while for us to figure out what I needed but, after pictures were sent, it took 3 days to receive the product. Fast service and friendly staff.

It took a while for us to figure out what I needed but, after pictures were sent, it took 3 days to receive the product. Fast service and friendly staff.

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4 5
Quality equipment, reasonable pricing, and great service.
 

Our customers waited til the last minute, but there were no issues going this route with SafeRack. When we contacted SafeRack, we were called back the same day, if not…
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Our customers waited til the last minute, but there were no issues going this route with SafeRack. When we contacted SafeRack, we were called back the same day, if not the next morning, and we were able to talk to someone that really knew the product. With SafeRack I feel that we will be able to find quality equipment, reasonable pricing, and great service.

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4 5
A better price than we had anticipated.

I appreciated the way our representative, Sam Ham, provided information to us even before we requested it. Plus, along with the customer service, we received a better price than we…
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I appreciated the way our representative, Sam Ham, provided information to us even before we requested it. Plus, along with the customer service, we received a better price than we had anticipated.

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5 5
Easy to assemble, lightweight design.

Easy to assemble, lightweight design, and set up is cost effective, versus on-site building from scratch.

Easy to assemble, lightweight design, and set up is cost effective, versus on-site building from scratch.

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4 5
All of my experiences with SafeRack have been positive.

John Nance was an excellent salesperson, from the first time I spoke with John about the safety rack, we had several discussions via email along with phone discussions which were followed…
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John Nance was an excellent salesperson, from the first time I spoke with John about the safety rack, we had several discussions via email along with phone discussions which were followed up by a site visit. I couldn’t have asked for a better person to deal with. When I asked John to find me a location where a safety rack is presently being used, he found a location close to us and made the arrangement for us to visit the site. All of my experiences so far with SafeRack can be described as positive. We are just in the process of preparing to install the unit which I expect it will be all up and ready to go by March 18, 2013. The installation certainly doesn’t look to be very difficult at this point. So far the customer service, sales, engineering, product quality and delivery has been excellent. Keep up the good work.

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4 5
TOP NOTCH.

Mark Gardner is an excellent asset to SafeRack. He is extremely helpful and knowledgeable. Your gangways are an excellent product, sturdy, well constructed and easy to install. I had nothing…
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Mark Gardner is an excellent asset to SafeRack. He is extremely helpful and knowledgeable. Your gangways are an excellent product, sturdy, well constructed and easy to install. I had nothing but a positive experience with the entire staff that I dealt with. I would, and will, recommend SafeRack to anyone. TOP NOTCH.

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4 5
Quality is at the top of the industry in my opinion.

My dealings with SafeRack has always been positive. SafeRack personnel are always very easy to discuss items with and very responsive. Quality is at the top of the industry in…
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My dealings with SafeRack has always been positive. SafeRack personnel are always very easy to discuss items with and very responsive. Quality is at the top of the industry in my opinion. Delivery was as promised when the order was placed.

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4 5
Strong, stable construction, ease of use and longevity.

Our SafeRack salesperson, Molly Laqua, was very helpful and informative with the product and other safety products SafeRack offers. I have already recommended your YellowGate safety gate to other peers.…
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Our SafeRack salesperson, Molly Laqua, was very helpful and informative with the product and other safety products SafeRack offers. I have already recommended your YellowGate safety gate to other peers. I love strong, stable construction, ease of use and longevity.

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4 5
The best in the field.

I don't like buying over the phone but you guys make it pleasant, and your staff is very knowledgeable (the best in the field ).

I don’t like buying over the phone but you guys make it pleasant, and your staff is very knowledgeable (the best in the field ).

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5 5
An absolute pleasure to work with.

Linda Hardee is an absolute pleasure to work with as well as the other staff at SafeRack. Whether it was a warranty related issue or not, the parts, service and…
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Linda Hardee is an absolute pleasure to work with as well as the other staff at SafeRack. Whether it was a warranty related issue or not, the parts, service and QC personnel have been very helpful and professional. When I have entered into discussions about trucker safety, I very confidently throw the name SafeRack around.

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5 5
Built to last with not only quality, but safety in mind.

Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite, answered all questions in a timely…
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Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite, answered all questions in a timely manner and the product arrived in a reasonable time without any additional expediting fees. From the quoting process, right through to the delivery, and even a follow-up by customer service, to ensure that we, as the customer, we have been completely satisfied with our purchase from SafeRack. Built to last with not only quality, but safety in mind. The price was less, but the service was top dollar! End result, this product will last for years in our facility.

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5 5
Easy to install and construct upon arrival.

ErectAStep is quality built, easy to order in a simple set of steps. Delivery time was expedited and it was easy to install and construct upon arrival.

ErectAStep is quality built, easy to order in a simple set of steps. Delivery time was expedited and it was easy to install and construct upon arrival.

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5 5
It is nice to know where to buy gangway replacement parts and get them reasonably fast.

It is nice to know where to buy gangway replacement parts and get them reasonably fast.

It is nice to know where to buy gangway replacement parts and get them reasonably fast.

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5 5
I have always experienced a positive outcome.

I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis…
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I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis and many of our locations have followed suit. I have a lot of confidence in the SafeRack line of products and have always experienced a positive outcome. Ray Evans is very customer-oriented and is always very responsive in answering any questions or concerns. I have been recommending SafeRack for years. The SafeRack products that I have used are superior to the competition.

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5 5
The SafeRack products that I have used are superior to the competition.

I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis…
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I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis and many of our locations have followed suit. I have a lot of confidence in the SafeRack line of products and have always experienced a positive outcome. Ray Evans is very customer oriented and is always very responsive in answering any questions or concerns. I have been recommending SafeRack for years. The SafeRack products that I have used are superior to the competition.

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4 5
It’s light, easy to use and safe.

I would recommend it to anyone using a chain for loading railcars, it's light, easy to use and safe.

I would recommend it to anyone using a chain for loading railcars, it’s light, easy to use and safe.

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5 5
Provides peace of mind knowing that we are being proactive in protecting our employees.

There really is no reason NOT to have one if you have an application for it. Provides peace of mind knowing that we are being proactive in protecting our employees.

There really is no reason NOT to have one if you have an application for it. Provides peace of mind knowing that we are being proactive in protecting our employees.

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4 5
Thanks and keep up the great work!

Bryce did a fantastic job of answering my questions, providing feedback, quick quotes, delivery, etc. I had one question that Bryce did not know off the top of his head,…
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Bryce did a fantastic job of answering my questions, providing feedback, quick quotes, delivery, etc. I had one question that Bryce did not know off the top of his head, so he dug into the details and quickly returned an answer. As well as providing options for future orders. Thanks and keep up the great work!

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5 5
Love the ease of installation and OSHA compliance.

I've used SafeRack several times. Their products are code-compliant and easy to install with many options to chose from. Love the ease of installation and OSHA compliance. Product was delivered…
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I’ve used SafeRack several times. Their products are code-compliant and easy to install with many options to chose from. Love the ease of installation and OSHA compliance. Product was delivered very fast.

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4 5
Overall I’m satisfied.

Custom application. Customer service, from salesperson Molly Laqua, has been very responsive. Delivery was as requested and on time. Overall I'm satisfied to date. Three benefits about this SafeRack product:…
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Custom application. Customer service, from salesperson Molly Laqua, has been very responsive. Delivery was as requested and on time. Overall I’m satisfied to date. Three benefits about this SafeRack product: SafeRack installation ability, professional field crews, and responsive sales team.

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4 5
Delivered right on time.
 

I am an industrial project manager. When I am shopping for a product, I want it shipped when I ask it to be shipped. Not before, not after. I asked…
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I am an industrial project manager. When I am shopping for a product, I want it shipped when I ask it to be shipped. Not before, not after. I asked for delivery to a job site 45 days after I ordered, and 45 days later, the product arrived. Timing is essential in my work, in all work.

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4 5
Our employees are more comfortable and feel safer now than on gangways we were using before.

The design, quality, price, and value are hard to beat. Add to that, the prompt and courteous response from customer service, are all a major factor in implementing a program…
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The design, quality, price, and value are hard to beat. Add to that, the prompt and courteous response from customer service, are all a major factor in implementing a program to phase out current gangways, and to investigate other products. Our men are more comfortable and feel safer now than on gangways we were using.

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4 5
Items arrived much quicker than I anticipated.

Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure the order went through without any…
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Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure the order went through without any delays. Items arrived much quicker than I anticipated.

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5 5
A far better deal than custom engineering and fabricating.

Our sales rep, John Edwards, was very responsive and the product was delivered in only two weeks. ErectaStep's ease of on-site assembly was a far better deal than custom engineering…
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Our sales rep, John Edwards, was very responsive and the product was delivered in only two weeks. ErectaStep’s ease of on-site assembly was a far better deal than custom engineering and fabricating.

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4 5
Time saving, good quality product, with the latest technology.

Time saving, good quality product, with the latest technology. As usual, Chris Hite was very quick with his response to our needs.

Time saving, good quality product, with the latest technology. As usual, Chris Hite was very quick with his response to our needs.

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4 5
Both delivery and customer service were fast.

Both delivery and customer service was fast, courteous and follow-up was great.

Both delivery and customer service was fast, courteous and follow-up was great.

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4 5
One of the best, if not the best, salesmen that I have ever dealt with.

Pat Early was absolutely one of the best, if not the best, salesmen that I have ever dealt with. He was always responsive to my needs, understood the changes and…
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Pat Early was absolutely one of the best, if not the best, salesmen that I have ever dealt with. He was always responsive to my needs, understood the changes and assisted in getting them taken care of. I have recommended SafeRack to all the other plants within my division of Owens Corning. Scott Hite was another outstanding salesman that I had the pleasure of dealing with. Our original design called for an auto-tarping system (which is how I found out about SafeRack), but after investigating it with Scott and Pat, they came to me and informed that due to building specs you were unable to install one. That is where a couple of competitors kind of stopped, but Pat kept bringing up other possible solutions. His dedication to the project is why we ended up choosing SafeRack. When the units came, they were just as described. They were packaged secure and together, and were a simple unload. Install went without issue, because of the way that SafeRack loaded the parts and pieces. The end user (the truck drivers) like the ease of use of the gangways. The Owens Corning Rockford Plant is grateful to SafeRack for assisting us in reducing a safety risk at a fair price.

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5 5
Safety, functionality, well engineered product and good communication.

Safety, functionality, well engineered product and good communication through Gunny Smith, equals a HAPPY LOADING TEAM.

Safety, functionality, well engineered product and good communication through Gunny Smith, equals a HAPPY LOADING TEAM.

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5 5
Delivered with exceptional speed.

The product is good, easy to install and was delivered with exceptional speed. We needed quick delivery, and with Mark Gardner's help, the rush delivery time was met.

The product is good, easy to install and was delivered with exceptional speed. We needed quick delivery, and with Mark Gardner’s help, the rush delivery time was met.

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5 5
SafeRack turned a negative situation into a positive outcome.

The construction of the unit is better than the competition and is very visible as it sits next to other gangways. It stands out! We had been given bad center…
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The construction of the unit is better than the competition and is very visible as it sits next to other gangways. It stands out! We had been given bad center line measurements from the end user and needed immediate help. David Daniel helped expedite a new gangway and all involved appreciated his help which turned a negative situation into a positive outcome, achieving the ultimate customer experience… Thanks SafeRack!!!

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5 5
We are very satisfied with the personnel and products from SafeRack.

Our sales rep David Daniel is very positive and always smiling. This matches our business model. NuStar is one of the best places to work and SafeRack fits in perfectly.…
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Our sales rep David Daniel is very positive and always smiling. This matches our business model. NuStar is one of the best places to work and SafeRack fits in perfectly. Mr. Daniel expresses an interest in satisfying the customer and offers to assist in any way possible. We are very satisfied with the personnel and products from SafeRack. NuStar is impressed with the excellent service SafeRack provides.

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4 5
Very fast, friendly, and informative.

Very fast, friendly, informative and took care of my entire order and payment within minutes. Extremely fast delivery... A couple of days and we had our order...

Very fast, friendly, informative and took care of my entire order and payment within minutes. Extremely fast delivery… A couple of days and we had our order…

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5 5
I really enjoyed working with the SafeRack team.

John Nance did a marvelous job with me, he always made sure the service was A1 when I had a question, he was always answering right away. I really appreciate…
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John Nance did a marvelous job with me, he always made sure the service was A1 when I had a question, he was always answering right away. I really appreciate working with him on this project. Project was delivered right on time. I really enjoyed working with the SafeRack team.

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4 5
Definitely a very good and useful product.

The delivery came prior to the estimated delivery date and the customer service was extremely responsive and helpful with my product selection. Definitely a very good and useful product.

The delivery came prior to the estimated delivery date and the customer service was extremely responsive and helpful with my product selection. Definitely a very good and useful product.

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5 5
The spill containment is great and will work the best for what we are doing.

The customer service was great. I got to talk to someone in the area and we were able to be understood. The spill containment is great and will work the best…
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The customer service was great. I got to talk to someone in the area and we were able to be understood. The spill containment is great and will work the best for what we are doing.

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5 5
The product meets our needs “off-the-shelf.”

The product had modular features that allowed us to customize and meet the needs of our unique project. Products from other companies that we researched would not meet our needs…
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The product had modular features that allowed us to customize and meet the needs of our unique project. Products from other companies that we researched would not meet our needs in this “off-the-shelf” manner. Delivery was fast! We placed the order on Thursday and we received it Monday. Our sales rep, Chris Hite, responded to our emails almost immediately.

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4 5
Cuts operational cost as well as being an ergonomic asset.

Very good product design with a large view area of site glass, cuts operational cost as well as being an ergonomic asset, and cuts percentage of costly lost time accidents.

Very good product design with a large view area of site glass, cuts operational cost as well as being an ergonomic asset, and cuts percentage of costly lost time accidents.

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4 5
We are safer because of this product.

My salesman was excellent. He got back with me very quickly on all my requests and was very informative. My MP Series RollAStep was excellent quality, vert lightweight and stable.…
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My salesman was excellent. He got back with me very quickly on all my requests and was very informative. My MP Series RollAStep was excellent quality, vert lightweight and stable. We are safer in the jobs we used to do before we bought this product.

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4 5
Great salespeople.

Great salespeople. It was a pleasure working with Phyllis Sikes. Excellent delivery time, very durable and good quality product, at a competitive price. Who could say more?!

Great salespeople. It was a pleasure working with Phyllis Sikes. Excellent delivery time, very durable and good quality product, at a competitive price. Who could say more?!

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5 5
My experience with SafeRack was nothing short of excellent.

Due to the fact that I needed much help with this order I can tell you my saleswoman was very knowledgeable and helped me greatly. The flags and holders arrived…
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Due to the fact that I needed much help with this order I can tell you my saleswoman was very knowledgeable and helped me greatly. The flags and holders arrived very quickly and where just what I needed. My experience was nothing short of excellent.

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4 5
We prefer to use SafeRack than a solution that doesn’t last and is not certified.

We prefer to use normalized equipment with an expert like SafeRack, than some patch up solution that doesn't survive time and is not certified. Plus, our SafeRack representative, John Nance,…
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We prefer to use normalized equipment with an expert like SafeRack, than some patch up solution that doesn’t survive time and is not certified. Plus, our SafeRack representative, John Nance, took care to keep us informed of the project status every step of the way.

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4 5
I knew immediately I was dealing with true professionals.
 

Customer service is top-notch. I initially called SafeRack last year just to get a quote. I left my number with them and they contacted me back to see if I…
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Customer service is top-notch. I initially called SafeRack last year just to get a quote. I left my number with them and they contacted me back to see if I was interested. I didn’t feel pressured to do business with them and I really felt as if I was dealing with true professionals. I knew immediately that I would be purchasing from SafeRack. I will do business with SafeRack again and I will recommend them to others.

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4 5
Salesmen were a pleasure to work with.

I dealt with two sales guys on this order and it was a pleasure to work with both of them, very quick in replying back and lots of information when…
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I dealt with two sales guys on this order and it was a pleasure to work with both of them, very quick in replying back and lots of information when I needed it.

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4 5
One of the fastest deliveries of any material that I have ordered.

One of the fastest deliveries of any material that I have ordered... Our maintenance people commented on how easy it was to install the gates. Operations was happy that they…
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One of the fastest deliveries of any material that I have ordered… Our maintenance people commented on how easy it was to install the gates. Operations was happy that they finally got gates that worked well. Will absolutely recommend YellowGate!

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5 5
We purchase these probes yearly.

We purchase these probes yearly, and our sales rep, Ray Evans, is always very helpful.

We purchase these probes yearly, and our sales rep, Ray Evans, is always very helpful.

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5 5
I can always rely on SafeRack every time.

SafeRack delivers as promised good quality products and at a reasonable price. We received very fast service from our sales guy, John Nance. I can always rely on SafeRack every…
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SafeRack delivers as promised good quality products and at a reasonable price. We received very fast service from our sales guy, John Nance. I can always rely on SafeRack every time I need their products.

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4 5
SafeRack saved me thousands of dollars.
 

SafeRack is not only more knowledgeable about loading rack parts than other suppliers but their prices are better and the customer service is more responsive. With their help, knowledge and the…
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SafeRack is not only more knowledgeable about loading rack parts than other suppliers but their prices are better and the customer service is more responsive. With their help, knowledge and the ability to get spare parts for my swivel, SafeRack saved me thousands of dollars.

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4 5
There were absolutely no negative experiences when dealing with SafeRack.

SafeRack came into our facility, presented us their product, answered our questions and submitted the bids in a very timely matter. There were absolutely no negative experiences when dealing with…
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SafeRack came into our facility, presented us their product, answered our questions and submitted the bids in a very timely matter. There were absolutely no negative experiences when dealing with SafeRack; we are very pleased with the people and the equipment that we purchased and look forward to using SafeRack in the near future. I have been using another vendor for years and SafeRack seemed to be more on top of their business. Thanks again SafeRack.

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4 5
SafeRack service is outstanding.

Our sales rep, Molly Laqua, was excellent - she kept me apprised of the factory issues, and when I could expect the products. Will definitely recommend SafeRack as a vendor,…
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Our sales rep, Molly Laqua, was excellent – she kept me apprised of the factory issues, and when I could expect the products. Will definitely recommend SafeRack as a vendor, and their service is outstanding.

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4 5
Product was delivered very quickly, faster than I expected.

Product was delivered very quickly, faster than I expected.

Product was delivered very quickly, faster than I expected.

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4 5
Very helpful.
 

Very helpful as I was not sure what I really was ordering but they helped me and also did not make me feel stupid that I did not know what…
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Very helpful as I was not sure what I really was ordering but they helped me and also did not make me feel stupid that I did not know what I was doing, and I didn’t have to go through a computer telephone system to talk to someone.

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5 5
Submitted our order with minimal knowledge of the original installation.

Stephen did a good job of getting up to speed quickly and submitting our order with minimal knowledge of the original installation. I imagine this was company-wide effort as well.…
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Stephen did a good job of getting up to speed quickly and submitting our order with minimal knowledge of the original installation. I imagine this was company-wide effort as well. Thanks for the help.

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4 5
Product is very robust and accepted site modifications easily to allow for quick installation.

Charles MacEachern was very quick and came to do a site visit right away. Product is very robust and accepted site modifications easily to allow for quick installation.

Charles MacEachern was very quick and came to do a site visit right away. Product is very robust and accepted site modifications easily to allow for quick installation.

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4 5
Went above and beyond.

Linda Hardee couldn't be more helpful. Every question was answered promptly and accurately. Easy to work with. Product was delivered within two weeks of order. Sales department went above and…
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Linda Hardee couldn’t be more helpful. Every question was answered promptly and accurately. Easy to work with. Product was delivered within two weeks of order. Sales department went above and beyond to get all the answers that were needed.

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4 5
Our sales rep was very responsive.

Our sales rep, Molly Laqua, was very responsive, called to verify what was needed that accompanied the item ordered.

Our sales rep, Molly Laqua, was very responsive, called to verify what was needed that accompanied the item ordered.

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4 5
Absolutely brilliant product!

Received the product in only two days time! Love the safety and ease of operation, as well as the price. We will be using this with our other clients as…
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Received the product in only two days time! Love the safety and ease of operation, as well as the price. We will be using this with our other clients as well. Absolutely brilliant product!

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5 5
Security and peace of mind.

I dealt with Phyllis for my order and she was very courteous and knowledgable. She sent my quotes promptly and the order arrived promptly. We like the security and peace…
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I dealt with Phyllis for my order and she was very courteous and knowledgable. She sent my quotes promptly and the order arrived promptly. We like the security and peace of mind in knowing that our product would be contained if something would happen, as well as having the drain for ease of clean up and transporting the product. We found that it was definitely worth the money that was spent.

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5 5
Great experience.

The product is easy to put together and was exactly what I was looking for. I like the fact that ErectaStep can be taken down and re-assembled quickly as well…
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The product is easy to put together and was exactly what I was looking for. I like the fact that ErectaStep can be taken down and re-assembled quickly as well as it’s sturdiness and how easily it is to order the parts to make the ladder longer or taller. Great experience.

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5 5
Our coupler is durable and delivered on time.
 

Our coupler is durable and delivered on time and Phyllis Sikes is always a pleasure to work with.

Our coupler is durable and delivered on time and Phyllis Sikes is always a pleasure to work with.

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5 5
Will buy another.

Our sales rep, David Daniel, was very responsive. He came to the plant site in a very timely manner to look at where we were going to install the new…
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Our sales rep, David Daniel, was very responsive. He came to the plant site in a very timely manner to look at where we were going to install the new rack. Well-engineered and manufactured product, no problem to install. Will buy another.

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4 5
Good price for high quality product!

Unbelievably fast service. I had these products on order for 6 weeks from a competitor of yours and when calling to check on them, they inform me that there would…
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Unbelievably fast service. I had these products on order for 6 weeks from a competitor of yours and when calling to check on them, they inform me that there would be an additional 9 weeks to receive the product. You had them IN STOCK and in the material that the customer needed. The customer is in the process of installing this morning! Good price for high quality product!

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5 5
Working with SafeRack was pleasant and easy.

SafeRack was great to deal with. The salesperson and other personnel worked to meet our needs, and addressed the problems promptly. Our salesperson was exceptionally quick to address any concerns.…
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SafeRack was great to deal with. The salesperson and other personnel worked to meet our needs, and addressed the problems promptly. Our salesperson was exceptionally quick to address any concerns. Working with SafeRack was pleasant and easy. We would recommend using SafeRack and will continue to use them for future needs. We would recommend using SafeRack and will continue to use them for future needs.

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4 5
Very responsive from time of inquiry to time of delivery.

Very responsive from time of inquiry to time of delivery was <5 days, lightweight and easy to use.

Very responsive from time of inquiry to time of delivery was <5 days, lightweight and easy to use.

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5 5
Very helpful sales staff, all positive experiences.
 

Very good product, we purchased some of these several years ago and are satisfied. Very good and safe addition to any unloading facility. Easy to install, quick shipment. Very helpful…
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Very good product, we purchased some of these several years ago and are satisfied. Very good and safe addition to any unloading facility. Easy to install, quick shipment. Very helpful sales staff, all positive experiences.

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4 5
It is an all around great product for the money!!!

Our self adjusting stairway was delivered within 5 days just as promised. Our sales rep, Chris Hite, was very helpful. I submitted a drawing to him and he got back…
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Our self adjusting stairway was delivered within 5 days just as promised. Our sales rep, Chris Hite, was very helpful. I submitted a drawing to him and he got back with me immediately with the exact product that we were needing. He was also very helpful in getting us through the approval process so that my rack could be expedited. It is an all around great product for the money!!!

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5 5
SafeRack is a well-oiled machine in all departments.

SafeRack was able to ship the platform in perfect time and the loading arm shipped early making the installation flawless. A very well built and serviced product, seamless, painless choreography.…
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SafeRack was able to ship the platform in perfect time and the loading arm shipped early making the installation flawless. A very well built and serviced product, seamless, painless choreography. SafeRack is a well oiled machine in all departments from sales, engineered drawings, manufacturing, and delivery. Our sales rep, Travis McCraine is a gem sewn into the fabric of your company. I look forward to our next experience. This one was so much fun, I want to do it again!

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4 5
The product is very durable, it looks and feels like it will last forever.

Our sales rep, Molly Laqua, stayed right on top of the order. The product is very durable, nice yellow paint, it looks and feels like it will last forever. I…
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Our sales rep, Molly Laqua, stayed right on top of the order. The product is very durable, nice yellow paint, it looks and feels like it will last forever. I had already purchased some safety racks a few years ago from SafeRack, your products and service is always great.

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5 5
High quality, great design.

High quality, great design, minimal amount of preventative maintenance needed.

High quality, great design, minimal amount of preventative maintenance needed.

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5 5
Our customer is happy.

Our sales rep, Jason Stewart, responded very promptly, and the product arrived in about a week. Our customer is happy.

Our sales rep, Jason Stewart, responded very promptly, and the product arrived in about a week. Our customer is happy.

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5 5
Very high quality and always in stock.
 

I deal with Phyllis Sikes... She's always pleasant and very responsive, she called right back after checking stock with the factory. Your couplers are very high quality and they're always…
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I deal with Phyllis Sikes… She’s always pleasant and very responsive, she called right back after checking stock with the factory. Your couplers are very high quality and they’re always in stock. It arrived within 5 days of time ordered.

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5 5
John was good about answering all of my questions.

John was good to work with and was good about getting back to any of my questions as he kept us informed and shared drawings and information.

John was good to work with and was good about getting back to any of my questions as he kept us informed and shared drawings and information.

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5 5
We love it when our vendors make sure that what we want is exactly what is need.

Cost is always a consideration. We look for alternatives, but the quality of your products and the service balances the scales. We received exactly what we ordered. SafeRack also assisted…
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Cost is always a consideration. We look for alternatives, but the quality of your products and the service balances the scales. We received exactly what we ordered. SafeRack also assisted in making sure we knew what was needed and asked questions we had not taken into consideration. SafeRack actually is better at making sure we know what is needed when we only request a product. It is appreciated when the vendor makes sure what we want is exactly what is needed.

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4 5
SafeRack associates really know their product and our history.

Our salesperson, Molly Laqua, was very helpful in making sure that I received the correct system. She and her team really know their product and our history. Very helpful in…
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Our salesperson, Molly Laqua, was very helpful in making sure that I received the correct system. She and her team really know their product and our history. Very helpful in making sure that I received the correct system, which arrived in only 2 weeks… nothing new, I have been purchasing SafeRack products for a number of years.

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4 5
SafeRack products are well built, safe, and reliable.
 

Our sales rep, Charles MacEachern, was professional, courteous and very helpful. I like SafeRack products because they're well built, safe and reliable. Not to mention you have a great customer…
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Our sales rep, Charles MacEachern, was professional, courteous and very helpful. I like SafeRack products because they’re well built, safe and reliable. Not to mention you have a great customer support department. Everything is positive, no negativity on any dealings with your company.

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5 5
SafeRack allows us to meet all our safety needs.

Our product arrived slightly inside expected delivery date. Our customer service rep, Phyllis Sikes, was excellent and always available. We liked the fact that your product is pre-engineered and turn…
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Our product arrived slightly inside expected delivery date. Our customer service rep, Phyllis Sikes, was excellent and always available. We liked the fact that your product is pre-engineered and turn key. The safety aspect of our field is evermore important, so we have evermore important needs. SafeRack allows us to meet those needs.

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5 5
SafeRack is great to work with, we will be placing more orders with SafeRack.

SafeRack Sales and Customer Service has been extremely positive and was able to deliver each item we ordered very quickly. I found that, unlike some other product supply companies, SafeRack…
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SafeRack Sales and Customer Service has been extremely positive and was able to deliver each item we ordered very quickly. I found that, unlike some other product supply companies, SafeRack responded very quickly and efficiently. We are also working with the engineering group on a transloader. The engineering department has been extremely helpful and has been able to provide answers and solutions to all of our questions and concerns. I found that SafeRack is great to work with and we will be placing more orders with SafeRack.

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4 5
I look forward to ordering from SafeRack again.

Everything about this order went great. Our sales rep, Molly Laqua, was very responsive and I look forward to using your company again....Thanks.

Everything about this order went great. Our sales rep, Molly Laqua, was very responsive and I look forward to using your company again….Thanks.

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5 5
The customer service department makes each purchase wonderful.

A wonderful product, and came in before expected. The comfort that the customer service department makes you feel with the ease of ordering, and my salesperson David Daniel, made each…
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A wonderful product, and came in before expected. The comfort that the customer service department makes you feel with the ease of ordering, and my salesperson David Daniel, made each purchase wonderful.

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5 5
There was a free wrench included in the shipment.

I love his customer service skills (they are blue ninja level). The first thing I noticed is how quick and easy the ErectAStep went together, that is really the plus…
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I love his customer service skills (they are blue ninja level). The first thing I noticed is how quick and easy the ErectAStep went together, that is really the plus here, reduced labor. The second was the complete look, the diamond tread pattern to the yellow handrails give the unit a serious professional appeal… plus there was a free wrench included in the shipment. Now if I just order a dozen more pieces of the platform I could have a complete free wrench set! Your people and the product are Pro.

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4 5
Everything was first class.

This is the second time I placed an order for this item because of the durability and quality. It arrived within the same week that the order was placed. And…
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This is the second time I placed an order for this item because of the durability and quality. It arrived within the same week that the order was placed. And the salesperson was great and friendly to boot! Everything was first class. Thank you.

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5 5
The equipment is well made and provides the level of safety we desire.

I am already recommending within our company. The equipment is well made and provides the level of safety we desire. The two installers made a very favorable impression on our…
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I am already recommending within our company. The equipment is well made and provides the level of safety we desire. The two installers made a very favorable impression on our employees as well. The turnkey installation, the weatherproofing of the equipment, the robust construction of mechanical parts with minimum maintenance. Chris Hite has always been quick to respond and offered excellent customer service.

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5 5
I’ll be a customer for life.

The ErectaStep system was exactly as our salesman stated... OSHA approved, high quality aluminum and really fit the needs of what we were looking for... and it arrived exactly when…
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The ErectaStep system was exactly as our salesman stated… OSHA approved, high quality aluminum and really fit the needs of what we were looking for… and it arrived exactly when Chris Hite said it would. Each time I contacted my salesman, he jumped right on it. SafeRack will always be my first stop when I need anything for our facilities. The care and courtesy we received from Chris and each SafeRack representative has created a customer for life. Thank you Chris.

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4 5
Will likely purchase again on future projects.

Customer service and the communication was great. A good product at a reasonable cost...will likely purchase again on future projects.

Customer service and the communication was great. A good product at a reasonable cost…will likely purchase again on future projects.

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5 5
This product is the best one on the market today for ease of operation and functionality.

Scott was very responsive and helpful along with Phyllis in getting everything taken care of. We like the ease of operation, the different swivel directions and the different styles of…
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Scott was very responsive and helpful along with Phyllis in getting everything taken care of. We like the ease of operation, the different swivel directions and the different styles of loading arms. I think this product is the best one on the market today for ease of operation and functionality.

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4 5
With SafeRack, you’re not just purchasing products, you are partnering with experience that allows for a successful finished project.

I knew from the beginning that I needed to have SafeRack gangways... One of our counterpart facilities started with your product and ended up with another (competitor's product). Feedback from…
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I knew from the beginning that I needed to have SafeRack gangways… One of our counterpart facilities started with your product and ended up with another (competitor’s product). Feedback from our counterparts was that they had made a mistake and should’ve gone with SafeRack… SafeRack provides full support throughout the process. We found that we were purchasing a high quality product that is supported by qualified individuals within SafeRack’s organization. Our sales rep, Travis McCraine, came to our facility to assist with design and application. We learned that SafeRack is not just offering high quality products, rather becomes part of the solution toward finished projects. Very stream lined process…From the first visit to our facility by Travis, to the actual design and implementation of our specific needs. Thanks to the entire staff at SafeRack for their solution toward a successful loading system. With SafeRack, you’re not just purchasing products, you are partnering with experience that allows for a successful finished project.

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4 5
I like your metal wheel blocks, they are very durable.

I like your metal wheel blocks, they are very durable. I also liked the fact that I was only charged for the item when they shipped.

I like your metal wheel blocks, they are very durable. I also liked the fact that I was only charged for the item when they shipped.

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5 5
Great customer service.

Good quality product, safe, easy to use, easy to maneuver, and great customer service.

Good quality product, safe, easy to use, easy to maneuver, and great customer service.

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4 5
I wish all companies responded as quickly as SafeRack.

When our loading rack was damaged on a holiday, our SafeRack sales team responded very quickly to our needs, quickly and easily replacing the unit. We set safety standards here…
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When our loading rack was damaged on a holiday, our SafeRack sales team responded very quickly to our needs, quickly and easily replacing the unit. We set safety standards here and we were able to prove that we can stand by it. I wish all companies responded this fast.

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4 5
I’m a happy customer!

My sales rep Jason was vey responsive and always ready to help solve a problem. My truck grounding system was delivered on time as promised. I'm a happy customer!

My sales rep Jason was vey responsive and always ready to help solve a problem. My truck grounding system was delivered on time as promised. I’m a happy customer!

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5 5
Safety has a cost, but accidents cost a lot more.
 

We understand safety has a cost, but accidents cost a lot more. The extended handrail feature, a well made and reasonably priced product, great customer service and the responsiveness or…
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We understand safety has a cost, but accidents cost a lot more. The extended handrail feature, a well made and reasonably priced product, great customer service and the responsiveness or our salesperson Ray, made this a great experience.

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4 5
The level of quality was much better than products offered by other vendors.

John Bast responded to our needs faster than almost all of our vendors, even our local ones. The level of quality was much better than products offered by other vendors…
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John Bast responded to our needs faster than almost all of our vendors, even our local ones. The level of quality was much better than products offered by other vendors and we received our swivel joints within a week of my placing the order. The people at SafeRack truly cared about providing me with prompt attention and the same level of service you’d expect from a much larger purchase. I would recommend this product to everyone.

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5 5
The product was of good quality and installation was easy.

The product was of good quality and installation was easy. We received the product on time as promised. John Baste was a pleasure to deal with, answered all my questions…
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The product was of good quality and installation was easy. We received the product on time as promised. John Baste was a pleasure to deal with, answered all my questions and worked with me on the purchase. HIGH FIVE

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5 5
Great experience and we will absolutely use you guys in the future!

Jason Stewart was very responsive and timely. The product was very well built and€” far superior to other products we've used in the past. We liked your product features and€”…
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Jason Stewart was very responsive and timely. The product was very well built and€” far superior to other products we’ve used in the past. We liked your product features and€” the safety cage, adjustable height of the ladder – wide stairs and ease of movement from car to car. Great experience and we will absolutely use you guys in the future!

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4 5
I would not only recommend your product but also your company.
 

Your gates are a great value and€” well designed, durable, easy to install and arrived in only 4 days. I would not only recommend your product but also your company,…
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Your gates are a great value and€” well designed, durable, easy to install and arrived in only 4 days. I would not only recommend your product but also your company, as John Nance was awesome to deal with.

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5 5
You can not put a cost on quality.

Your product wasn't the cheapest, but the quality, design, customer service and speed of delivery proves you can not always put a cost on quality and product.

Your product wasn’t the cheapest, but the quality, design, customer service and speed of delivery proves you can not always put a cost on quality and product.

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5 5
SafeRack came to our facility not only to measure, but also took the time to discuss the operation of the product.

SafeRack came to our facility not only to measure, but also took the time to discuss the operation of the product. Our sales rep, John Edwards, was very responsive.

SafeRack came to our facility not only to measure, but also took the time to discuss the operation of the product. Our sales rep, John Edwards, was very responsive.

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5 5
SafeRack beat the competitors on price, quality, delivery and installation time.

SafeRack not only carried the product we were looking for, they beat the competitors with price, quality, delivery and installations time. Our SafeRack sales rep, Scott Hite, along with his…
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SafeRack not only carried the product we were looking for, they beat the competitors with price, quality, delivery and installations time. Our SafeRack sales rep, Scott Hite, along with his engineering team, are always willing to work out tough design problems and come up with economical solutions. Thanks to Scott Hite and his team at SafeRack!

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5 5
Every aspect of this purchase has been positive.

We purchased an identical one 2 months ago so we already knew exactly what we were getting... SafeRack's product is built sturdier and it's easier to use. It was delivered…
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We purchased an identical one 2 months ago so we already knew exactly what we were getting… SafeRack’s product is built sturdier and it’s easier to use. It was delivered in under two weeks, every aspect of this purchase has been positive.

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5 5
Increased safety is the primary benefit.

Increased safety is the primary benefit. We had a gangway that was functioning, just did not provide the level of safety that I believe this rack will.

Increased safety is the primary benefit. We had a gangway that was functioning, just did not provide the level of safety that I believe this rack will.

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5 5
Our replacement part was of great quality and arrived very fast.
 

Our SafeRack representative Phyllis was great. Our replacement part was of great quality and arrived very fast.

Our SafeRack representative Phyllis was great. Our replacement part was of great quality and arrived very fast.

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5 5
SafeRack is so responsive and the delivery time is so quick.

We don't keep many parts in stock because SafeRack is so responsive and the delivery time is so quick.

We don’t keep many parts in stock because SafeRack is so responsive and the delivery time is so quick.

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5 5
We will definitely be ordering from SafeRack in the future.

John Bast has been a great resource for us, keeping in touch throughout a long off and on approval process. SafeRack makes a very high quality product and we will…
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John Bast has been a great resource for us, keeping in touch throughout a long off and on approval process. SafeRack makes a very high quality product and we will be ordering from SafeRack in the future.

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4 5
SafeRack delivers as promised.

As a new purchasing manager here, I was not familiar with SafeRack or your product, but I have received positive feedback from several of our Engineers about the quality and…
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As a new purchasing manager here, I was not familiar with SafeRack or your product, but I have received positive feedback from several of our Engineers about the quality and reliability of SafeRack products vs. some other brands. Your sales rep was very helpful and our order was processed and shipped and delivered as promised without any follow-up on our part. SafeRack delivers as promised.

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5 5
Your product is well made and easy to install.

John Edwards was very responsive, and your product is well made and easy to install.

John Edwards was very responsive, and your product is well made and easy to install.

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5 5
Our client requested your product specifically, and I was very happy to oblige.

Our client requested your product specifically, and I was very happy with the service and fast delivery and fast response from our rep Travis McCraine.

Our client requested your product specifically, and I was very happy with the service and fast delivery and fast response from our rep Travis McCraine.

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5 5
It took longer for us to issue the PO than it did to get the product!

Jason is our Super Hero. We call him Captain America... he's great! It took longer for us to issue the PO than it did to get the product! Thanks again!

Jason is our Super Hero. We call him Captain America… he’s great! It took longer for us to issue the PO than it did to get the product! Thanks again!

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5 5
We love the ease of installation, durability and great customer service.

Our quotes and drawings were received in good time, and the product was delivered well within the quoted time. We love the ease of installation, durability and great customer service.

Our quotes and drawings were received in good time, and the product was delivered well within the quoted time. We love the ease of installation, durability and great customer service.

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5 5
It’s always a pleasure to deal with SafeRack.

Your product was cost effective, delivered very quickly and it's ease of use will improve safety. It's always a pleasure to deal with SafeRack.

Your product was cost effective, delivered very quickly and it’s ease of use will improve safety. It’s always a pleasure to deal with SafeRack.

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4 5
Great customer service and outstanding delivery time!

Very helpful and responsive. It was like we were customers of yours for years! Perfect for my need of catching any excess solvent leakage. Very user friendly. And DHEC is…
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Very helpful and responsive. It was like we were customers of yours for years! Perfect for my need of catching any excess solvent leakage. Very user friendly. And DHEC is now satisfied but I hope I never have to use it for what is was intended. Great customer service and outstanding delivery time, in only 2 days!

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5 5
Great experience… smooth and simple.

Jason Stewart was very knowledgable and responsive. Because of SafeRack, we are able to demonstrate a high commitment to safety. Great experience... smooth and simple.

Jason Stewart was very knowledgable and responsive. Because of SafeRack, we are able to demonstrate a high commitment to safety. Great experience… smooth and simple.

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5 5
Good Job!

Your product was requested by my customer. The fact that this product will be used in Quebec and sub-zero temperatures, sometimes at -40F, made this product a great choice, due…
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Your product was requested by my customer. The fact that this product will be used in Quebec and sub-zero temperatures, sometimes at -40F, made this product a great choice, due to its design and galvanization. It was a pleasure to deal with my American cousins. Good Job!

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4 5
SafeRack has what I want, when I need it, and sent to me quickly.

I would absolutely recommend SafeRack. Working with David and Dana has been great! This was just a small "add-on" to a larger order but SafeRack gave it the same priority…
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I would absolutely recommend SafeRack. Working with David and Dana has been great! This was just a small “add-on” to a larger order but SafeRack gave it the same priority as the larger order. Great job!!! SafeRack has what I want, when I need it, and sent to me quickly.

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5 5
Surpassed expectations.

Our third purchase of your product and all have surpassed expectations...

Our third purchase of your product and all have surpassed expectations…

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5 5
I’ve had zero negative experiences working with SafeRack.

The product was delivered on time with excellent communication - packed down small for shipment. I've had zero negative experiences working with SafeRack - and look forward to buying some…
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The product was delivered on time with excellent communication – packed down small for shipment. I’ve had zero negative experiences working with SafeRack – and look forward to buying some other products very soon.

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4 5
I was impressed with how fast my product was delivered.

I was impressed with how fast my product was delivered. The complete process from start to delivery did not take but a few days. I appreciated the update e-mails and…
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I was impressed with how fast my product was delivered. The complete process from start to delivery did not take but a few days. I appreciated the update e-mails and phone calls from all who were involved in helping me to purchase this equipment. I found them all to be very helpful and I did not have to wonder or guess what was happening with my purchase.

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4 5
I had no discrepancies or expediting issues.

I had no discrepancies or expediting issues and did not have to put extra time into this order after I placed it, which is a big plus. Bryce Jordan was…
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I had no discrepancies or expediting issues and did not have to put extra time into this order after I placed it, which is a big plus. Bryce Jordan was very responsive and on top of things.

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4 5
I wish I had more items to buy!

I've known Chris Hite for some time when I purchased some items for our Deland plant. Great salesman. I have given out his number to other people. We had a…
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I’ve known Chris Hite for some time when I purchased some items for our Deland plant. Great salesman. I have given out his number to other people. We had a truck damage a gangway in Deland and you guys got me a new one within the week. Bottom line, it is more cost effective and better engineered to buy your product then to try to fabricate it yourself. I wish I had more items to buy!

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5 5
I’d recommend this product.

I'd recommend this product. It is light and easy to install on railcars. The yellow color makes it easy to see and remember to remove from the car.

I’d recommend this product. It is light and easy to install on railcars. The yellow color makes it easy to see and remember to remove from the car.

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5 5
The product speaks for itself.

SafeRack customer service and Greg Crawford were very professional, polite and delivered results as promised. Price was a little on the high-side, but the product so far speaks for itself. I…
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SafeRack customer service and Greg Crawford were very professional, polite and delivered results as promised. Price was a little on the high-side, but the product so far speaks for itself. I commend both customer service and Greg for pushing through the product so that I could receive it ahead of schedule given my circumstances at the time. Keep up the good work, another order from me will soon follow.

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4 5
The product was delivered fast.

The product was delivered fast.

The product was delivered fast.

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5 5
We like the quality – as it’s proven here at the plant.

Delivery - one week ahead of schedule! Stephen Todd was responsive and asked all the right questions. We like the quality - as it's proven here at the plant.

Delivery – one week ahead of schedule! Stephen Todd was responsive and asked all the right questions. We like the quality – as it’s proven here at the plant.

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4 5
Quote response time was very quick.

Quote response time was very quick.

Quote response time was very quick.

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4 5
This product is super easy to install.

My gangway was delivered in the 3 weeks that was quoted to me and I was kept well informed of when it shipped and was expected to be here. This…
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My gangway was delivered in the 3 weeks that was quoted to me and I was kept well informed of when it shipped and was expected to be here. This product is super easy to install. When one becomes damaged, it takes a few people and a little time and bam, business as usual. Dana Hamor was awesome. She always gets in touch with me very quickly. I always feel like I am her only customer. I am buying a superior product at a great price and getting the best customer service. I would recommend this G-4 gangway to anyone interested. You could tie my hands behind my back and I would peck at my keyboard with my nose to order one. The customer service is top notch and the product is very well made. I am buying a superior product at a great price and getting the best customer service. Every experience with SafeRack has been wonderful. From the time I ask for a quote until I receive the product, I feel as though everyone there has a hand in the process. I am very skeptical when switching to a new company for anything but since I met with SafeRack several years ago, I knew they were a great company but it wasn’t until after we bought our first gangway that I found out just how great they really are. Thank you to everyone there.

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5 5
I like the quality of the product.

John Edwards was very responsive. The order was delivered in 20 days. I like the quality of the product.

John Edwards was very responsive. The order was delivered in 20 days. I like the quality of the product.

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4 5
I am very impressed with the my first time buying from you!

The order was delivered in 2 weeks. It was actually perfect timing for the installation needs. When the product arrived in receiving I received a phone call from the supervisor.…
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The order was delivered in 2 weeks. It was actually perfect timing for the installation needs. When the product arrived in receiving I received a phone call from the supervisor. She stated that some “really nice, heavy duty looking” pallets had shown up for me. The usual response is “there is a package here for you.” I like the way you stretch wrap your product so it can be seen by all who touch it, from your facility to the destination. To me this is a good marketing tool! As we installed these on the lines all operators and line leads comments were overly positive about what we purchased and they were thankful that I brought those in. From a design standpoint, the rotomold design is perfect for this application along with the durable grid platform! You are never really sure what you may get for a first time buy, but I and others are very impressed with the our first time buy from you! Thank you!

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5 5
Dana Harbuck provided expert and immediate response and feedback.

Dana Harbuck provided expert and immediate response and feedback.

Dana Harbuck provided expert and immediate response and feedback.

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4 5
These are the best retrofit safety gates that I have ever seen.

The experience with SafeRack was helpful and easy and the product is of very good quality and easy to install. Chris Hite was very responsive and kept us informed of…
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The experience with SafeRack was helpful and easy and the product is of very good quality and easy to install. Chris Hite was very responsive and kept us informed of delivery date. As for the gates, these are the best retrofit safety gates that I have seen. The thought process to make them fit virtually any application is excellent. I like the bright yellow color and the versatility of which way the opened; the ease of setting tension. They were easy to assemble and install. I would recommend them because of the ease of installation and assembly.

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5 5
Solid workmanship is what I like most.

I had no obstacles since I'm a customer of SafeRack products since 2004, and would not buy any other brand. Chris Hite is a good guy. Shipment and tracking numbers…
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I had no obstacles since I’m a customer of SafeRack products since 2004, and would not buy any other brand. Chris Hite is a good guy. Shipment and tracking numbers were supplied by the office as well. As far as the gangway, the solid and well done workmanship – from the welds to the powder coat and moving parts – is what I like most.

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5 5
Product was delivered in less than 1 week!

Customer service was very service oriented and the whole ordering process went very well from RFQ to invoicing. Product was delivered in less than 1 week!

Customer service was very service oriented and the whole ordering process went very well from RFQ to invoicing. Product was delivered in less than 1 week!

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5 5
SafeRack provided us with the equipment and knowledge.

We needed to replace a very old derailer quickly and SafeRack provided us with the equipment and knowledge to get this done.

We needed to replace a very old derailer quickly and SafeRack provided us with the equipment and knowledge to get this done.

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4 5
The wrench was delivered in 1 week.

The wrench was delivered in 1 week. We use the tool for tightening lags. Because of the height of the tool, it allows the user to be able to stand…
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The wrench was delivered in 1 week. We use the tool for tightening lags. Because of the height of the tool, it allows the user to be able to stand in more of an upright position as opposed to having to bend. This will help promote better posture and eliminate back strain.

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5 5
Will continue to come to SafeRack for help with fall protection.
 

Will continue to come to SafeRack for help with fall protection.

Will continue to come to SafeRack for help with fall protection.

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4 5
Service was top notch!

Service was top notch! I'm very pleased with the overall customer service. Linda Hardee was very helpful and punctual.

Service was top notch! I’m very pleased with the overall customer service. Linda Hardee was very helpful and punctual.

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4 5
The product is real quality.
 

The whole experience with SafeRack was great. Dana Harbuck was friendly and quick to respond. Your company seems to know their products and industry. The product is real quality. I'm…
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The whole experience with SafeRack was great. Dana Harbuck was friendly and quick to respond. Your company seems to know their products and industry. The product is real quality. I’m hoping they last us a long time.

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4 5
These racks are much more solid and durable than the Determan gangways we have now.

These racks seem to be much more solid and durable than the Determan gangways we have now. Scott Hite did a great job. He came out to our site and…
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These racks seem to be much more solid and durable than the Determan gangways we have now. Scott Hite did a great job. He came out to our site and personally walked down the location of the new gangway install. Everyone was positive to work with, and there was great customer service and communication all the way through the transaction.

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5 5
Will definitely buy again in the future.

John Bast was very quick to reply and very helpful. In my experience, some shop-built or pre-fabricated systems are of low quality. The design and manufacturing quality was better than…
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John Bast was very quick to reply and very helpful. In my experience, some shop-built or pre-fabricated systems are of low quality. The design and manufacturing quality was better than expected. All positive comments, nothing negative. Will definitely buy again in the future.

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4 5
The staff was knowledgable and proficient and the product is very user friendly.

Across the board, the SafeRack G-4 models are the best gangway we have on site! We are pleased with the end product and easy to install. The price was very…
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Across the board, the SafeRack G-4 models are the best gangway we have on site! We are pleased with the end product and easy to install. The price was very reasonable and beat out competitive quoting. I’d recommend these because the staff was knowledgable and proficient and the product is very user friendly.

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4 5
The system is a safe means of loading our trucks.
 

Travis McCraine was very responsive. The system is a safe means of loading our trucks. I'd recommend it.

Travis McCraine was very responsive. The system is a safe means of loading our trucks. I’d recommend it.

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5 5
The product was delivered like a cheetah with a booster rocket attached to it’s back!

The product was delivered like a cheetah with a booster rocket attached to it's back! I've found that I never have to look for another supplier for anything having to…
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The product was delivered like a cheetah with a booster rocket attached to it’s back! I’ve found that I never have to look for another supplier for anything having to do with loading or unloading racks again. What’s left to say? Buy from SafeRack! You will be completely satisfied.

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5 5
It has been a true pleasure working with your company in all departments.

There are still companies out there that are friendly and make a great product here in the good old USA!! Chris Hite did a great job of getting me the…
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There are still companies out there that are friendly and make a great product here in the good old USA!! Chris Hite did a great job of getting me the info on your product so we could make a timely decision on what to purchase. We like how simple it was for the crew to assemble and get the unit upright! Also the catwalk adjustment is awesome! It has been a true pleasure working with your company in all departments and the price I felt was fair and reasonable!

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5 5
I’d recommend the mobile access unit – it works very good.

I like the Maui's safety above all. It is well made and easy to operate. Our salesman, Chris Hite was very responsive. I'd recommend the mobile access unit - it…
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I like the Maui’s safety above all. It is well made and easy to operate. Our salesman, Chris Hite was very responsive. I’d recommend the mobile access unit – it works very good.

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5 5
A good safety solution!

We like the right angle approach in the unit design, and the never flat fire design. The delivery was faster than I expected. Everyone was very helpful, there were a…
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We like the right angle approach in the unit design, and the never flat fire design. The delivery was faster than I expected. Everyone was very helpful, there were a lot of knowledgeable people ready to help. A good safety solution!

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4 5
Compact and I can move them as needed.

Travis McCraine kept me informed on the order - We like the spill containment designs - they are compact and I can move them as needed.

Travis McCraine kept me informed on the order – We like the spill containment designs – they are compact and I can move them as needed.

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5 5
We are really happy with the unit and ordered a second one.

So far, we are really happy with the unit and ordered a second one. The drivers feel confident when they are grounded. Dana Hamor was very responsive - even considering…
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So far, we are really happy with the unit and ordered a second one. The drivers feel confident when they are grounded. Dana Hamor was very responsive – even considering the time zone change.

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5 5
Plant operations was happy with the ladder after they used it.

Plant operations was happy with the ladder after they used it. We like the lightweight safety cage/easy access and minimal maintenance.

Plant operations was happy with the ladder after they used it. We like the lightweight safety cage/easy access and minimal maintenance.

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5 5
Great company to work with.

Great company to work with. Excellent sales force. Knowledgable staff.

Great company to work with. Excellent sales force. Knowledgable staff.

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4 5
Overall very good experience with your company.

Your customer service people are very good at helping your customers. Linda Hardee was very helpful with finding the right springs and getting them to me very quickly so we…
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Your customer service people are very good at helping your customers. Linda Hardee was very helpful with finding the right springs and getting them to me very quickly so we could get back in operation. She always stayed in constant contact with me every step along the way. Overall very good experience with your company.

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5 5
Delivery was exactly met as quoted.

John Edwards was very responsive and delivery was exactly met as quoted.

John Edwards was very responsive and delivery was exactly met as quoted.

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4 5
Well-designed.

I like the versatility of the gate to go in any location. They are lightweight, nice finish - and well designed.

I like the versatility of the gate to go in any location. They are lightweight, nice finish – and well designed.

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4 5
Experience was positive!
 

Experience with Cal Floyd was positive!

Experience with Cal Floyd was positive!

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5 5
All positive experiences.

I would recommend those gangways. They work great and bolted up with no issues. John Bast responded immediately - all positive experiences.

I would recommend those gangways. They work great and bolted up with no issues. John Bast responded immediately – all positive experiences.

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5 5
I would recommend SafeRack based on the customer service.

The quoting, payment and delivery process has been very smooth and Claudia was able to accommodate our additional requests. Despite the time difference, she was able to respond to my…
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The quoting, payment and delivery process has been very smooth and Claudia was able to accommodate our additional requests. Despite the time difference, she was able to respond to my inquiry in a timely manner. I would recommend SafeRack based on the customer service. The product was delivered within the quoted time.

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5 5
All products were delivered on schedule.
 

Both Chris Hite and Rangeley Laney were very responsive and sensitive to my needs. All products were delivered on schedule even though I had a rush order on non-stock, back-ordered…
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Both Chris Hite and Rangeley Laney were very responsive and sensitive to my needs. All products were delivered on schedule even though I had a rush order on non-stock, back-ordered products.

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4 5
We are very pleased with the results so far.

Mark Gardner's customer service has been excellent. He has always been responsive and communicative. I have never had a problem getting a hold of him when he is needed. He…
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Mark Gardner’s customer service has been excellent. He has always been responsive and communicative. I have never had a problem getting a hold of him when he is needed. He worked excellently with both SafeRack engineering and our own engineering firms. We are very pleased with the results so far, especially the delivery timeline. The tracking gangway is perfect to meet the needs of our application.

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5 5
The product was delivered in the timespan SafeRack gave.

Stephen Todd has responded in a timely manner. The product was delivered in the timespan SafeRack gave.

Stephen Todd has responded in a timely manner. The product was delivered in the timespan SafeRack gave.

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5 5
Charles kept me in contact with the SafeRack team and project.

Charles MacEachern was responsive and kept me in contact with the SafeRack team and project.

Charles MacEachern was responsive and kept me in contact with the SafeRack team and project.

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5 5
After we received the gangway, it fit perfectly.
 

Phyllis Sikes is very punctual and polite - she did a great job and made this a success. After we received the gangway, it fit perfectly.

Phyllis Sikes is very punctual and polite – she did a great job and made this a success. After we received the gangway, it fit perfectly.

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5 5
All in all, we are very satisfied.

Good value, well built product. Solid salesmen and prompt delivery. All in all, we are very satisfied.

Good value, well built product. Solid salesmen and prompt delivery. All in all, we are very satisfied.

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5 5
A+

I had no previous dealings with SafeRack, but I found it is a company I look forward to dealing with in the future. I deal with many suppliers and have…
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I had no previous dealings with SafeRack, but I found it is a company I look forward to dealing with in the future. I deal with many suppliers and have done so for many years. Your customer focus and determination to deliver results puts you in a place where only a few companies reside, at the top. Travis McCraine was unbelievably responsive. I would recommend SafeRack and their products. They are user-friendly, competitively priced, and are of durable/quality construction. No negative comments and believe me, if there were any, I would share them with you in an effort to help you identify areas that are in need of correction or improvement. Customer Service and Sales-A+ |  Engineering-I was delivered a set of prints to approve for construction in a very timely manner-A+  |  Quality and Delivery-A+  |  Price to Value-Once again A+.

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4 5
I was surprised not only at the customer service response, but the quality of the repair part and the speed it was delivered.

My recent purchase was a repair part for a previously purchased SafeRack MAUI unit. I initially had reservations about ordering a part for a unit that was 3 years old,…
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My recent purchase was a repair part for a previously purchased SafeRack MAUI unit. I initially had reservations about ordering a part for a unit that was 3 years old, possible issues with parts matching up and alignment match-ups, but I was surprised not only at the customer service response, Phyllis, but the quality of the repair part and the speed it was delivered.

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4 5
SafeRack really came through for me.

SafeRack makes the best access safety systems on the market. All of the pivot points are equipped with bushings. The drivers really love them. The spring adjustment system works very…
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SafeRack makes the best access safety systems on the market. All of the pivot points are equipped with bushings. The drivers really love them. The spring adjustment system works very well. The construction of the gangway is very sturdy and gives great confidence when walking on it. The gangway latch is substantial and durable, much better than others on the market. My experiences in all of these categories have been outstanding. Every problem I’ve had has been dealt with promptly, and when one of my units was damaged by a truck, SafeRack really came through for me.

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5 5
Good communication about changes in delivery schedule.

We had good discussion about product attributes/benefits, prompt quote and entering of order, good communication about changes in delivery schedule (the customers may not like delays, but prefer accurate delivery…
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We had good discussion about product attributes/benefits, prompt quote and entering of order, good communication about changes in delivery schedule (the customers may not like delays, but prefer accurate delivery information vs. misleading information)- Chris communicated timing and potential manufacturing delays promptly. We received the product in 6 weeks.

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4 5
I simply place the order and everything else is taken care of.

I just want to say how great everyone at SafeRack has been to us since we started using them for our gangways. Dana Hamor, Tom Semiklose and John Edwards have…
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I just want to say how great everyone at SafeRack has been to us since we started using them for our gangways. Dana Hamor, Tom Semiklose and John Edwards have been very, very helpful and always respond quickly to my calls or e-mails and I have no doubt that everyone at SafeRack is just as great as they have been to me. The purchasing of a great quality gangway is not a problem anymore. I simply place the order and everything else is taken care of.

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4 5
I would definitely recommend these services to anyone needing a safe way of load securement.
 

I was very impressed at how fast and efficiently Mark Gardner put together the quote and got it sent back to me. Everything was broken down in good detail to ensure…
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I was very impressed at how fast and efficiently Mark Gardner put together the quote and got it sent back to me. Everything was broken down in good detail to ensure we were getting everything we needed. Delivery was fast, and complete. I would definitely recommend these services to anyone needing a safe way of load securement.

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5 5
Received the replacement part in 8 days.
 

Received the replacement part in 8 days after placing order. David Daniel's response was very good.

Received the replacement part in 8 days after placing order. David Daniel’s response was very good.

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5 5
Customer Service even called me several times just to follow up to ensure I was taken care of.

Once I was connected with Linda Hardee at customer service everything went very smoothly. She was very helpful and willing to go out of her way to ensure I was…
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Once I was connected with Linda Hardee at customer service everything went very smoothly. She was very helpful and willing to go out of her way to ensure I was taken care of. She even called me several times just to follow up to ensure I was taken care of.

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4 5
Delivered within an acceptable window.

The gangways were delivered in two months. This was within an acceptable window.

The gangways were delivered in two months. This was within an acceptable window.

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5 5
Jason did a good job getting me the information I needed.

Jason did a good job getting me the information I needed. The product was delivered on time.

Jason did a good job getting me the information I needed. The product was delivered on time.

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4 5
Everything was good from start to finish.

This product's quality is better than we had before. It was delivered on time, Mark Gardner worked with me along the way, everything was good from start to finish.

This product’s quality is better than we had before. It was delivered on time, Mark Gardner worked with me along the way, everything was good from start to finish.

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5 5
My experience during the project with sales and installation were all positive.

I wouldn't hesitate to contact SafeRack again for future projects of this nature. My experience during the project with sales and installation were all positive. Sales staff was friendly and…
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I wouldn’t hesitate to contact SafeRack again for future projects of this nature. My experience during the project with sales and installation were all positive. Sales staff was friendly and patient with scope questions/changes. Looking forward to putting the new dock with loading arm into service.

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4 5
I always talk to a real person, no automated phone systems.
 

Linda Hardee got back to us within half an hour of our request. She is pleasant to work with, and I always talk to a real person, not like the…
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Linda Hardee got back to us within half an hour of our request. She is pleasant to work with, and I always talk to a real person, not like the automated phone systems.

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5 5
Very impressed.

We just bought two tank car racks. Very impressed with them.

We just bought two tank car racks. Very impressed with them.

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5 5
Kudos to SafeRack!

Mark Gardner handled the sale well. The gangway foot lock pedal's design gave more peace of mind to the operators and will save time every time the gangways are operated.…
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Mark Gardner handled the sale well. The gangway foot lock pedal’s design gave more peace of mind to the operators and will save time every time the gangways are operated. Kudos to SafeRack for taking the time to design the pedal and get it right.

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5 5
Communication flowed well.

Scott Hite was very responsive. Communication flowed well. SafeRack had representation on site within a matter of a day or two prior to placing the order. Questions and concerns were…
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Scott Hite was very responsive. Communication flowed well. SafeRack had representation on site within a matter of a day or two prior to placing the order. Questions and concerns were answered in a timely fashion.

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4 5
A pleasure to work with.

Phyllis Sikes was very helpful and detailed - a pleasure to work with.

Phyllis Sikes was very helpful and detailed – a pleasure to work with.

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5 5
Very positive experience.

Very positive experience. I was kept in the loop during the entire ordering process. They got started right away. This was very helpful considering it was Thursday evening and SafeRack had…
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Very positive experience. I was kept in the loop during the entire ordering process. They got started right away. This was very helpful considering it was Thursday evening and SafeRack had to schedule this work to be done over the weekend so I could have my rack by the middle of the following week.

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4 5
Thank you for a great experience.

The entire transaction was very pleasant. Jason Stewart was very professional and responsive. The Customer Service was outstanding, and the product arrived as ordered, on time, and with appropriate email…
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The entire transaction was very pleasant. Jason Stewart was very professional and responsive. The Customer Service was outstanding, and the product arrived as ordered, on time, and with appropriate email communications. I have added this to my favorites, and will continue to do business with you. Thank you for a great experience.

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5 5
Everything was extremely positive.

Everything was extremely positive - working with Phyllis Sikes made everything extremely easy!

Everything was extremely positive – working with Phyllis Sikes made everything extremely easy!

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4 5
I couldn’t have asked for better service.

Mark Gardner and Robbie Norris emailed and phone me throughout the process to ensure our company got exactly what we needed. I couldn't have asked for any better service from…
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Mark Gardner and Robbie Norris emailed and phone me throughout the process to ensure our company got exactly what we needed. I couldn’t have asked for any better service from our first quote to the delivery of the product. I will always look to SafeRack for any product that we may need.

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4 5
Our order was delivered fast as requested.
 

Our order was delivered fast as requested.

Our order was delivered fast as requested.

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4 5
I would recommend the product.

Stephen Todd responded to voice messages within 24 hours. I would recommend the product. The platform and gangway serve the intended purpose of providing safe access atop delivery tankers for unloading…
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Stephen Todd responded to voice messages within 24 hours. I would recommend the product. The platform and gangway serve the intended purpose of providing safe access atop delivery tankers for unloading connection. The unloading platform is built narrowly to prevent drive alley encroachment. The aluminum gangway and galvanized platform will resist corrosion for a long life.

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4 5
Saved us a lot of time.
 

The SafeRack is safe, easy to put up and it took away the hassle of us designing our own system. Saved us a lot of time. Phyllis answered all my…
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The SafeRack is safe, easy to put up and it took away the hassle of us designing our own system. Saved us a lot of time. Phyllis answered all my questions within that day, if not within the hour! I really appreciated that, communication is key, especially when buying things online.

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5 5
SafeRack’s attention to detail from weld quality, to stickers, to paint are what I like best.

Product was delivered slightly slow, I believe you were doing maintenance in the factory. SafeRack's attention to detail from weld quality, to stickers, to paint are what I like best.

Product was delivered slightly slow, I believe you were doing maintenance in the factory. SafeRack’s attention to detail from weld quality, to stickers, to paint are what I like best.

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4 5
All my questions got a response the next day.

Dana Harbuck is excellent, I had some questions and got a response the next day.

Dana Harbuck is excellent, I had some questions and got a response the next day.

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4 5
The swivel joint was on my doorstep within the three weeks.

Very fast and effective feedback From Dana Hamor. The swivel joint was on my doorstep within the three weeks delivery that was quoted.

Very fast and effective feedback From Dana Hamor. The swivel joint was on my doorstep within the three weeks delivery that was quoted.

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5 5
The delivery was fast!

The delivery was fast! We received the chocks here the same day as the notice of shipping!

The delivery was fast! We received the chocks here the same day as the notice of shipping!

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4 5
I would recommend the product and consider SafeRack again.

The product is simple, clean, and sturdy. I would recommend the product and consider SafeRack again should a project require a loading dock system.

The product is simple, clean, and sturdy. I would recommend the product and consider SafeRack again should a project require a loading dock system.

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4 5
The product is simple, clean, and sturdy.

The product is simple, clean, and sturdy. I would recommend the product and consider SafeRack again should a project require a loading dock system.

The product is simple, clean, and sturdy. I would recommend the product and consider SafeRack again should a project require a loading dock system.

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4 5
I have really enjoyed partnering with SafeRack.

The products were delivered within a week! I have really enjoyed partnering with SafeRack. I think it is a great company. I did not know the wide selection of products…
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The products were delivered within a week! I have really enjoyed partnering with SafeRack. I think it is a great company. I did not know the wide selection of products that SafeRack offered. I will continue to optimize our safety and operations with the help of their products.

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4 5
We have bought this same product in the past and are satisfied with it.

I would recommend this product - the design warrants a safe means to open tank cars. We have bought this same product in the past and are satisfied with it.

I would recommend this product – the design warrants a safe means to open tank cars. We have bought this same product in the past and are satisfied with it.

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5 5
SafeRack was a good company to work with.

SafeRack was a good company to work with. I would recommend these loading arms.

SafeRack was a good company to work with. I would recommend these loading arms.

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5 5
So far we have had a positive experience with SafeRack since we switched.

David Daniel has always treated us well here at Ash Grove. So far we have had a positive experience with SafeRack since we switched from using Carbis here in Shreveport.

David Daniel has always treated us well here at Ash Grove. So far we have had a positive experience with SafeRack since we switched from using Carbis here in Shreveport.

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4 5
The product is a very good safety feature and works best for our needs.

David Daniel was very helpful and knowledgable. The product is a very good safety feature and works best for our needs.

David Daniel was very helpful and knowledgable. The product is a very good safety feature and works best for our needs.

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5 5
The ordering and installation process was almost seamless.

We discovered a way to keep our employees safe and meet OSHA standards with an easy, moveable piece of equipment. The unit is easy to move and fits the needs…
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We discovered a way to keep our employees safe and meet OSHA standards with an easy, moveable piece of equipment. The unit is easy to move and fits the needs of the area it was placed. Benefits of the unit: 1) Provides safe access to the trailers for our employees 2) Meets OSHA standards for fall protection 3) Appears basically maintenance free.

Travis McCraine was informative and responsive. All of my questions were typically answered the next day. The ordering and installation process was almost seamless.

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4 5
I’ve already purchased two of the gangways in the past and am very satisfied.

The gangway is very easy to lift. Hardly any maintenance - it makes an asphalt loading rack look professional. I'd recommend these - I've already purchased two of the gangways…
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The gangway is very easy to lift. Hardly any maintenance – it makes an asphalt loading rack look professional. I’d recommend these – I’ve already purchased two of the gangways in the past and am very satisfied. Your service with Greg Crawford was very helpful. He came down to our facility and looked at what was needed and took some measurements. He initially told me it was going to take two maybe three weeks and was right on the money.

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4 5
It’s lightweight, easy to instal and easy to handle.

We like the reliability of the product. It's lightweight, easy to instal and easy to handle. Greg Crawford offered very quick responses. It was delivered on the scheduled date. FYI…
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We like the reliability of the product. It’s lightweight, easy to instal and easy to handle. Greg Crawford offered very quick responses. It was delivered on the scheduled date. FYI – the wood pallet used to transport the unit could be more hefty.

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5 5
Pain-free & very much customer focused.

Mark Gardner was very attentive and eager to help me. I have no negative experiences relating to Customer Service etc. Unlike other vendors that I've worked with, this experience was…
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Mark Gardner was very attentive and eager to help me. I have no negative experiences relating to Customer Service etc. Unlike other vendors that I’ve worked with, this experience was pain-free & very much customer focused. The stairway was (in my opinion) better made than the one I purchased in previous years – and as a result, I purchased another one!

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4 5
Good responsiveness.

Travis McCraine's responsiveness was good.

Travis McCraine’s responsiveness was good.

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4 5
All of my questions were answered clearly.

The product works well, easy to maintain and easy to repair. Scott Hite was helpful - all of my questions were answered clearly and helped me understand what I was…
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The product works well, easy to maintain and easy to repair. Scott Hite was helpful – all of my questions were answered clearly and helped me understand what I was looking for.

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5 5
We are happy with your service.
 

We are happy with your service.

We are happy with your service.

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4 5
It was such an easy process.

John Bast was great to work with. The quality is great and it was such an easy process to deal with SafeRack. I would recommend you to others and I…
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John Bast was great to work with. The quality is great and it was such an easy process to deal with SafeRack. I would recommend you to others and I will be pushing SafeRack to our customers.

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4 5
Results have been excellent. No complaints.

I expected a 8-12 week delivery - It arrived in 6 weeks! Chris Hite has been extremely patient and helpful. No surprises in the product quality. I have designed 7…
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I expected a 8-12 week delivery – It arrived in 6 weeks! Chris Hite has been extremely patient and helpful. No surprises in the product quality. I have designed 7 unloading stations in the last three years. Results have been excellent. No complaints.

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4 5
Wonderful to work with.

I needed a replacement part for a gangway. Linda Hardee was wonderful to work with.

I needed a replacement part for a gangway. Linda Hardee was wonderful to work with.

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5 5
It is actually more cost-effective to buy from you than it is to have them fabricated on-site.

From the website to sales and service, the process was easy, fast, and I was able to put the product to use immediately. In the future I will buy the…
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From the website to sales and service, the process was easy, fast, and I was able to put the product to use immediately. In the future I will buy the pre-fabricated crossovers. They are cost effective and durable. I am very pleased with the product. It is actually more cost-effective to buy from you than it is to have them fabricated on-site.

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4 5
I was most impressed by the friendliness and professionalism.

The SafeRack Grounding and Monitoring Systems offered easy installation and integration with our system. I was most impressed by the friendliness and professionalism shown by Mr. McCraine in responding to…
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The SafeRack Grounding and Monitoring Systems offered easy installation and integration with our system. I was most impressed by the friendliness and professionalism shown by Mr. McCraine in responding to all of my questions, making me feel like a priority. The speed of delivery and all other aspects of the order were satisfactory as well.

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4 5
These spill containment pans will help us keep our environment and rail yard clean.

These spill containment pans will help us keep our environment and rail yard clean. Mark Gardner was very informative.

These spill containment pans will help us keep our environment and rail yard clean. Mark Gardner was very informative.

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4 5
I was very pleased with the knowledge and ability of your company.

Phyllis Sikes was very responsive. I was very pleased with the knowledge and ability of your company to fulfill our needs and your quick response back with the part I…
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Phyllis Sikes was very responsive. I was very pleased with the knowledge and ability of your company to fulfill our needs and your quick response back with the part I needed.

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5 5
Sales is excellent, with knowledgable people.
 

I'm already familiar with and pleased with your fall protection equipment. The products were delivered on time. You might want to consider calling the day before ETA so we can…
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I’m already familiar with and pleased with your fall protection equipment. The products were delivered on time. You might want to consider calling the day before ETA so we can be prepared to off-load. Sales is excellent, with knowledgable people, who are willing to take the time to determine your needs, research the equipment and select that which best serves the client’s need, both budgetary and functional.

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5 5
I was very pleased with the service I received.

I was very pleased with the service I received from Phyllis Sikes. She answered my questions right away, sending the proposal very fast and she called to double check if…
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I was very pleased with the service I received from Phyllis Sikes. She answered my questions right away, sending the proposal very fast and she called to double check if I received it. I was very impressed, and every time I call to inquire about a product or a proposal I will always ask for her .

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5 5
Very satisfied with the delivery time.

Very satisfied with the delivery time. John Bast was very responsive.

Very satisfied with the delivery time. John Bast was very responsive.

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4 5
The products were delivered in a timely manner.

The products were delivered in a timely manner. The platform and gangway arrived much earlier than expected. Pat Early was very responsive.

The products were delivered in a timely manner. The platform and gangway arrived much earlier than expected. Pat Early was very responsive.

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5 5
Easy to maneuver and operate.

I would recommend the SafeRack MAUI for trucks - it's easy to maneuver and operate.

I would recommend the SafeRack MAUI for trucks – it’s easy to maneuver and operate.

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5 5
ErectaStep platforms are the PERFECT solution.

Ray Evans was extremely responsive, got the quotes I requested back to me in a timely manner. I asked for revisions to the quotes a couple of times and each…
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Ray Evans was extremely responsive, got the quotes I requested back to me in a timely manner. I asked for revisions to the quotes a couple of times and each time received a timely update. The ErectaStep platforms are the PERFECT solution depending on the scenario. I LOVE that they are so VERSATILE…various part availability for constructing numerous different platform arrangements.

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4 5
Everything was smooth sailing, from sales to delivery.

The product is excellent. I used it before in another facility. It's easy for my employees to operate. Mark Gardner was responsive. Everything was smooth sailing, from sales to delivery. I…
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The product is excellent. I used it before in another facility. It’s easy for my employees to operate. Mark Gardner was responsive. Everything was smooth sailing, from sales to delivery. I recommend this product.

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5 5
We would recommend the MAUI – it is flexible and robust.

Excellent delivery - Chris Hite's response was excellent - received follow-up emails with drawings . We would recommend the MAUI - it is flexible and robust.

Excellent delivery – Chris Hite’s response was excellent – received follow-up emails with drawings . We would recommend the MAUI – it is flexible and robust.

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5 5
A truly professional and positive experience.

Tremendous commitment to our company's fall protection needs - Travis McCraine's knowledge and experience contributed extensively to a quick resolution to our plant needs. The design of the fall protection…
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Tremendous commitment to our company’s fall protection needs – Travis McCraine’s knowledge and experience contributed extensively to a quick resolution to our plant needs. The design of the fall protection gangways and cages not only created an improved safe access for our employees, it allowed for continued efficient servicing of our customer needs with flexibility for their equipment. The presentation of various alternatives, the system measurements, the proposed drawings, the delivery, the durability of the product and the ease of installation has made this a truly professional and positive experience with SafeRack – Thanks

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4 5
Benefits of this product are numerous.
 

Benefits of this product are less damage to hoses, less physical labor for controlling hoses, less exposure to physical laborer injury. Dana Hamor was very responsive.

Benefits of this product are less damage to hoses, less physical labor for controlling hoses, less exposure to physical laborer injury. Dana Hamor was very responsive.

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5 5
We’ll definitely use SafeRack on the next skid.
 

Greg Crawford was responsive. Always got him on the first call. Always got back to me when he said he would. I recommend this product. It is by far the…
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Greg Crawford was responsive. Always got him on the first call. Always got back to me when he said he would. I recommend this product. It is by far the best quality product we’ve used in all of the grounding units we’ve used on all our truck-loading skids. Nothing but positive feedback. We’re extremely pleased and we’ll definitely use SafeRack on the next skid.

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4 5
These products work very well for all of our applications and are well-priced.

Dave Young is very responsive to all of our needs. All inquiries are received in a timely manner. These products work very well for all of our applications and are…
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Dave Young is very responsive to all of our needs. All inquiries are received in a timely manner. These products work very well for all of our applications and are well priced for the applications. Yes, I can buy similar products from other suppliers at competitive prices, but I do not get anywhere near the expertise, customer service, and prompt delivery that SafeRack provides.

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4 5
Absolutely no negative responses on my parts.

The product was delivered the same day - very fast response. This quick response allows me to not carry more than one spare for 6 spaces. No hassle ordering process.…
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The product was delivered the same day – very fast response. This quick response allows me to not carry more than one spare for 6 spaces. No hassle ordering process. Timely shipping and follow up. I would recommend your products. I have been through this process with three of your competitors with no comparison to match. Absolutely no negative responses on my parts. I have one rail multi-position gangway and now three single space gangways. Any additions in the future, including replacing three Carbis units, will be SafeRack.

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4 5
Very positive group of people in sales and customer service.

Ray Evans was very responsive and helpful. Very positive group of people in sales and customer service.

Ray Evans was very responsive and helpful. Very positive group of people in sales and customer service.

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4 5
Very pleased with my salesperson.

I was very pleased with my salesperson, Jason Stewart. He was very knowledgeable and helpful. I liked getting the drawings for approval prior to construction, to ensure I was getting…
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I was very pleased with my salesperson, Jason Stewart. He was very knowledgeable and helpful. I liked getting the drawings for approval prior to construction, to ensure I was getting just what I needed. We like the safety protection of the fall cage, the high-visibility color, the ease of movement so that an employee doesn’t have to strain to raise and lower the gangway.

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4 5
I liked the gangway design feature the most.

I liked the gangway design feature the most. Construction, design, and ease of use.

I liked the gangway design feature the most. Construction, design, and ease of use.

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5 5
The SafeRack personnel are very knowledgeable in their many product lines.

John Bast followed up and answered all of my questions. The SafeRack personnel are very knowledgeable in their many product lines. I would and will recommend SafeRack, everyone was very…
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John Bast followed up and answered all of my questions. The SafeRack personnel are very knowledgeable in their many product lines. I would and will recommend SafeRack, everyone was very professional.

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5 5
Quality is much better than expected.

The assembly instructions were very simple and detailed and just two steel erectors did this in just a couple of hours, start to finish. Quality is much better than expected,…
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The assembly instructions were very simple and detailed and just two steel erectors did this in just a couple of hours, start to finish. Quality is much better than expected, hoisting the ladder is easy and simple.

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4 5
We are very pleased.
 

The product was delivered very fast. Sales was very responsive - we are very pleased.

The product was delivered very fast. Sales was very responsive – we are very pleased.

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4 5
Fantastic product with superb workmanship.

We would absolutely recommend SafeRack. Great company to work with, and very adaptable. We like both the ease of use of the gangways and Scott Hite's experience and assistance in…
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We would absolutely recommend SafeRack. Great company to work with, and very adaptable. We like both the ease of use of the gangways and Scott Hite’s experience and assistance in our project. We are building a state of the art railcar loading facility in some pretty harsh conditions. Mistakes and errors can really slow or stop our progress. SafeRack took away that concern by providing us with a quality product, that we didn’t need to worry about following the manufacturing path. Delivered when and what they promised. We see a long relationship with SafeRack. They have helped us through some difficult design decisions and took the load on themselves. This freed us up to deal with other non-related design aspects. We had some shipping damage issues, that we worked through with SafeRack. Both companies have taken steps to keep this from happening in the future. Fantastic product with superb workmanship.

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4 5
I was very impressed with the turnaround time on the order.

I was very impressed with the turnaround time on the order, allowing me to get my project done on time and on schedule will definitely bring me back as a…
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I was very impressed with the turnaround time on the order, allowing me to get my project done on time and on schedule will definitely bring me back as a loyal customer. The only obstacle would have been delay in shipment or an outrageous price. Both of which I was totally satisfied with!

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4 5
The quality of the design and construction was what we like most.

SafeRack is a good company with a capable staff. You make a good product and your people are very knowledgeable about your product and its capabilities. John Bast always responded…
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SafeRack is a good company with a capable staff. You make a good product and your people are very knowledgeable about your product and its capabilities. John Bast always responded to any request that I had – and the delivery schedule was crucial – the promised delivery dates made the difference. The quality of the design and construction was what we like most. I would absolutely recommend your product. We have bought product from your main competitor and we are much more pleased with the SafeRack experience.

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5 5
Outstanding!!

From the time I gave them a purchase order until I received my unit was 29 days. Outstanding!! Phyllis Sikes in Customer Service is a GREAT person and a treat…
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From the time I gave them a purchase order until I received my unit was 29 days. Outstanding!! Phyllis Sikes in Customer Service is a GREAT person and a treat to work with. Also we have had our first unit about 5 years and love it!! Scott Hite is a very nice man and knows his product!

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4 5
I was completely impressed with the entire service and quality.

I was completely impressed with the entire service and quality that your company gave me during my dilemma. I would recommend this product to other production plants within the company…
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I was completely impressed with the entire service and quality that your company gave me during my dilemma. I would recommend this product to other production plants within the company and fellow colleagues.

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4 5
I received a call to anticipate delivery; great communication!!!

David Daniel was an excellent rep. He checked in with me periodically on the status of the project. He was extremely patient with our process. He was never pushy. He…
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David Daniel was an excellent rep. He checked in with me periodically on the status of the project. He was extremely patient with our process. He was never pushy. He responded quickly to our requests to furnish additional information or clarify any questions we had. Service has been excellent. Also, delivery was quicker than anticipated, well within the 3 week time frame. I received a call to anticipate delivery; the truck driver didn’t just show up. We could plan for the off-loading in a timely manner. Great communication!!! Last, installation was NOT complicated… ready to use in a few hours after foundation is completed.

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4 5
Very good customer service!

Product was delivered in a timely manner. Very good customer service!

Product was delivered in a timely manner. Very good customer service!

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5 5
We already have 4 of them here and need 7 more.

Well done and good quality. We already have 4 of them here and need 7 more.

Well done and good quality. We already have 4 of them here and need 7 more.

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4 5
Overall a good value and good quality.

Phyllis Sikes was great to work with on this project. The G4 gangway is a very nice unit, very easy to use. Delivery time was as expected. Easy to setup, easy…
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Phyllis Sikes was great to work with on this project. The G4 gangway is a very nice unit, very easy to use. Delivery time was as expected. Easy to setup, easy to train on, great customer service. Overall a good value and good quality.

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4 5
The entire experience was positive.

The entire experience was positive. David Daniel was very responsive. The railcar loading gangway was delivered ahead of schedule - within 2 weeks of the order.

The entire experience was positive. David Daniel was very responsive. The railcar loading gangway was delivered ahead of schedule – within 2 weeks of the order.

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4 5
Just the right amount of assistance to make sure that our purchase and installation went great.

Dana Hamor identified that the our rail was just a few fractions of an inch off and suggested that we purchase shims so that the product would fit properly when…
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Dana Hamor identified that the our rail was just a few fractions of an inch off and suggested that we purchase shims so that the product would fit properly when it arrived at our site instead of going through trial and error to get it right. Overall my experience was very satisfactory. Ordering was easy and the sales department offered just the right amount of assistance to make sure that our purchase and installation yielded the results we were after without being overly intrusive.

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5 5
They did all the foot work.

After getting SafeRack involved in trying to find a ladder for our purpose they did all the foot work in finding someone to build the ladder for us. We had…
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After getting SafeRack involved in trying to find a ladder for our purpose they did all the foot work in finding someone to build the ladder for us. We had several phone follow up calls from SafeRack after they found out what we needed until they found someone to build the ladder for us. We tried to get the original vendor to make the ladder for us and they said they could not. SafeRack said give us a chance to find someone to build it and they did. And we really appreciate what Mark and Tom did on finding a ladder for us.

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4 5
Good communications and fast responses.

The product was delivered just as promised - quickly. Good communications and fast responses.

The product was delivered just as promised – quickly. Good communications and fast responses.

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5 5
Fit is very good and simple to operate.

The dry lock valve is well made - fit is very good and simple to operate.

The dry lock valve is well made – fit is very good and simple to operate.

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5 5
We received an excellent product offered at a great price.

Mark Gardner answered all my questions and helped insure I ordered exactly what I needed & nothing more! Thanks for your attention to detail and making this purchase productive and…
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Mark Gardner answered all my questions and helped insure I ordered exactly what I needed & nothing more! Thanks for your attention to detail and making this purchase productive and easy. We are in the process of install, but feel we received an excellent product offered at a great price. I look forward to doing business with you in the future.

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5 5
Your product looks as good as it performs.

I found to what extent SafeRack was willing to go in order to get our business and start a relationship. Very happy with the experience. What I like most about the…
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I found to what extent SafeRack was willing to go in order to get our business and start a relationship. Very happy with the experience. What I like most about the product is the workmanship. But this was an aspect I was already familiar with from a past relationship with SafeRack. Your product looks as good as it performs.

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5 5
Customer service, sales, engineering of the product and the quality was great.

The product was delivered in about 5 days. Customer service, sales, engineering of the product and the quality was great. Delivery was good time-wise and price was less than the other…
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The product was delivered in about 5 days. Customer service, sales, engineering of the product and the quality was great. Delivery was good time-wise and price was less than the other gate openers I priced. I would recommend this product because it makes opening the hopper car gate safe.

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4 5
I’m very pleased with the product and more importantly the service.

Chris Hite was extremely responsive. He did an excellent job making sure that the gangway requested would meet our needs. We've found a new supplier and sales force that is…
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Chris Hite was extremely responsive. He did an excellent job making sure that the gangway requested would meet our needs. We’ve found a new supplier and sales force that is willing and able to ensure our needs are met. I’m very pleased with the product and more importantly the service.

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4 5
Customer service was great.

We now comply with fall protection requirements. It keeps our guys safe. While these systems are expensive, the benefit outweighs the initial cost. Customer service was great - I had…
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We now comply with fall protection requirements. It keeps our guys safe. While these systems are expensive, the benefit outweighs the initial cost. Customer service was great – I had the drawings and assembly instructions a week before the rack arrived. Ray Evans was extremely helpful. Keep up the good work, SafeRack

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4 5
Better than the competitor’s product.

We like the product and have had very few problems with regards to maintenance. The platforms and gangways look better than the competitor's product. The coating is very thick and…
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We like the product and have had very few problems with regards to maintenance. The platforms and gangways look better than the competitor’s product. The coating is very thick and we have not seen any rusting even on our older installation. Charles MacEachern has a great way of dealing with customers – his communication skills are very good and he is there for the customer when needed.

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4 5
The product seems to be good and rugged quality.

The product seems to be good and rugged quality. We hope that it will have low maintenance cost, and no problems. It was delivered within the time frame set when…
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The product seems to be good and rugged quality. We hope that it will have low maintenance cost, and no problems. It was delivered within the time frame set when the order was confirmed.

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4 5
Your service, quality, response time and delivery are excellent.
 

Travis was very prompt with all of the information we needed. Your whole operation appears to be service-oriented and prompt. We like the quality. It appears to be very professional looking.…
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Travis was very prompt with all of the information we needed. Your whole operation appears to be service-oriented and prompt. We like the quality. It appears to be very professional looking. It compliments our own operation and equipment. We were pleasantly surprised with the quality and better than expected delivery. Your prices are sure not cheap, however your service, quality, response time and delivery are excellent.

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4 5
Significantly more robust than the competition’s.

Travis usually go back to me within a day if he didn't answer his phone immediately. I like the stamped steps as opposed to welded steps. The gangway latch is significantly…
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Travis usually go back to me within a day if he didn’t answer his phone immediately. I like the stamped steps as opposed to welded steps. The gangway latch is significantly more robust than the competition’s. The pivot points on the gangway have bushings, this is where we’ve seen the majority of our issues.

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4 5
I found this product to be all that we needed it to be.

I work in an extremely fast-paced environment so naturally this is a plus for me. I was impressed as soon as I spoke to Heather. I was treated with respect…
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I work in an extremely fast-paced environment so naturally this is a plus for me. I was impressed as soon as I spoke to Heather. I was treated with respect and professionalism. I was happy with all the answers to my many questions and when we tried the product out I found all of your answers to be true. The price was not bad either but if you think about it price is not even an issue when you are talking about the safety of your crew anyway, however, for the money I found this product to be all that we needed it to be.

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4 5
Very quick transaction!

Very quick transaction! The product was delivered in the time given when ordered.

Very quick transaction! The product was delivered in the time given when ordered.

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4 5
SafeRack helped us work through the many obstacles we encountered during our design process.

We liked SafeRack's willingness to work through the many obstacles we encountered during our design process. Scott Hite has always been extremely responsive. Great clean design, great operation and great…
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We liked SafeRack’s willingness to work through the many obstacles we encountered during our design process. Scott Hite has always been extremely responsive. Great clean design, great operation and great salesman to deal with.

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5 5
Second to none.

Kenny Rogers was very responsive. I was very happy with the attention he gave to our order. SafeRack has a responsive crew working for them. Customer service was very accommodating.…
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Kenny Rogers was very responsive. I was very happy with the attention he gave to our order. SafeRack has a responsive crew working for them. Customer service was very accommodating. Sales was very professional, accommodating, quick to respond and knowledgeable about their product. Engineering was quick to respond to any changes we requested. Product quality, I would say, is second to none. We are very happy with the operation of the equipment. The lightweight design was the most attractive feature for us. The delivery of the majority of the order was either on time or delivered early. The product is very functional and easy to operate, these are the features that were most appealing to operations.

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4 5
Good quality, reliable, good customer service.

Rangeley's response was great! Good quality, reliable, good customer service.

Rangeley’s response was great! Good quality, reliable, good customer service.

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5 5
When it was identified that the order got lost, he made sure to make other arrangements to have the unit delivered.
 

The SafeRack Maui portable platform is an alternative to high-cost powered equipment for sampling of tank trucks. Chris Hite was very responsive. When it was identified that the order got…
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The SafeRack Maui portable platform is an alternative to high-cost powered equipment for sampling of tank trucks. Chris Hite was very responsive. When it was identified that the order got lost, he made sure to make other arrangements to have the unit delivered.

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5 5
Good quality product.

Good quality product that is structurally sound that was priced right and built in a timely manner.

Good quality product that is structurally sound that was priced right and built in a timely manner.

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5 5
The fact that they were able to get us something so quickly made it an easy decision!

Travis was awesome. He was very attentive. He was quick to get a quote and quick to get a timeline. The Maui ladder was shipped much sooner than anticipated after…
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Travis was awesome. He was very attentive. He was quick to get a quote and quick to get a timeline. The Maui ladder was shipped much sooner than anticipated after the order was placed, which was a pleasant surprise! The fact that they were able to get us something so quickly made it an easy decision!

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5 5
I made the right choice with SafeRack.
 

I made the right choice in buying from SafeRack. My order was delivered within one week, very prompt.

I made the right choice in buying from SafeRack. My order was delivered within one week, very prompt.

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4 5
They did a great job and were very safe.

We like the turnkey design. The installation by SafeRack was fantastic. They did a great job and were very safe. Our technicians were very satisfied with their work. Greg Crawford…
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We like the turnkey design. The installation by SafeRack was fantastic. They did a great job and were very safe. Our technicians were very satisfied with their work. Greg Crawford was very responsive and good to work with.

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5 5
SafeRack is extremely customer-focused.

Pat Early was extremely responsive and made sure that I was satisfied with the proposal. He knew the product line extremely well and could answer, on the fly, any question…
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Pat Early was extremely responsive and made sure that I was satisfied with the proposal. He knew the product line extremely well and could answer, on the fly, any question about what he represents. Lastly, he presented to the MWV employees information about the platform. This went very well and I got buy-in on new equipment. And it delivered surprisingly quickly. I was told that it would be a January 2011 delivery and I would miss out on the 2010 closing. However, the new platform was delivered the last week of December 2010. SafeRack is extremely customer-focused. This is refreshing.

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4 5
Helped get me out of a jam!
 

I like the railcar mover because it was not some little tool to work with, the size of the handle and the head make it easy to move cars. Follow-up…
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I like the railcar mover because it was not some little tool to work with, the size of the handle and the head make it easy to move cars. Follow-up on the order and quick delivery helped get me out of a jam! Thanks.

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5 5
I would recommend this product.

Phyllis Sikes was right on. I would recommend this product because it prevents overfilling rail cars. The product was delivered within 3 weeks as stated on the order acknowledgement. We were…
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Phyllis Sikes was right on. I would recommend this product because it prevents overfilling rail cars. The product was delivered within 3 weeks as stated on the order acknowledgement. We were able to resume loading railcars at our facility.

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4 5
Customer service was very good.

Customer service was very good. The response from Kenny Rogers was very good. I am a reseller, and I can probably get it cheaper for resale, but I needed them…
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Customer service was very good. The response from Kenny Rogers was very good. I am a reseller, and I can probably get it cheaper for resale, but I needed them as soon as possible. Your response was better. Thanks.

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5 5
My product was shipped the same day the PO was approved!

The entire process went well. Chris Hite had a quote to me within 30 minutes of consultation. The product was available and the purchase was complete and in route the…
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The entire process went well. Chris Hite had a quote to me within 30 minutes of consultation. The product was available and the purchase was complete and in route the same day. My product was shipped the same day the PO was approved! Operators await the installation and will breathe a sigh of relief knowing that they are truly grounded when unloading potentially hazardous cargo.

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4 5
Excellent follow up!

The product was delivered the day that I got the shipping email - and it was shipped promptly. Excellent follow up! Kenny Rogers called to triple check that I understood…
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The product was delivered the day that I got the shipping email – and it was shipped promptly. Excellent follow up! Kenny Rogers called to triple check that I understood what I was ordering. Much easier than I imagined it would be.

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5 5
Quick response.
 

I appreciated the quick response by the Jason Stuart in evaluating the project and providing the necessary information for us to select the best product for our application. The product…
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I appreciated the quick response by the Jason Stuart in evaluating the project and providing the necessary information for us to select the best product for our application. The product was delivered as promised, per the limited time frame. It will provide the necessary level of protection needed with maintenance-free construction. The price was competitive with other providers.

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5 5
A responsive and reliable organization.
 

The Christmas video was cool. My experiences with the entire organization have been positive. Chris Hite is great to work with and provides excellent, timely response. Good looking equipment with…
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The Christmas video was cool. My experiences with the entire organization have been positive. Chris Hite is great to work with and provides excellent, timely response. Good looking equipment with a responsive and reliable organization to back it up.

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5 5
My rep was very responsive and willing to solve tough problems to ensure I was satisfied.

John Bast was very responsive, answered all my questions immediately. Engineering department had a tough time describing what they needed, once we worked through that issue everything went smooth.

John Bast was very responsive, answered all my questions immediately. Engineering department had a tough time describing what they needed, once we worked through that issue everything went smooth.

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4 5
I would recommend my fall protection system to any other plant.

There was no negative experience about any of the service I experienced from any of of the departments that I dealt with while ordering this piece of equipment. Yes, I…
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There was no negative experience about any of the service I experienced from any of of the departments that I dealt with while ordering this piece of equipment. Yes, I would recommend this to other plants that have to deal with railcars.

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5 5
The whole process from sale to installation was exceptional.

Our salesman, Chris, was extremely responsive. He kept up to date on the manufacturing and delivery schedule and also delivered all of the documents in a timely manner. All of…
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Our salesman, Chris, was extremely responsive. He kept up to date on the manufacturing and delivery schedule and also delivered all of the documents in a timely manner. All of our experiences were positive. The sales and service aspect were very good and the installation was exceptional. The price was very competitive. The product was delivered ahead of schedule and it was a very aggressive schedule. We were very pleased with the entire process from the purchasing through the installation by your installers (Richard and Gunny). The installers were very professional and helpful. The one potential obstacle was meeting our g delivery requirements. That turned out to be a non-issue. The single most important benefit for us is the increased safety in doing our job.

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4 5
We had complex, detailed specifications, and SafeRack was willing to create something that met our needs.

Scott Hite was very responsive, the seal plate is fairly complex with many details to work through. I liked that SafeRack is willing to "create" client specific designs. Benefits include…
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Scott Hite was very responsive, the seal plate is fairly complex with many details to work through. I liked that SafeRack is willing to “create” client specific designs. Benefits include speed in our loading operations.

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5 5
We’re repeat customers because of your products and commitment to your clients.

The handrail system was delivered within the stated lead time. No issues with receiving materials and good communication was given on its delivery. I would recommend purchasing fall protection equipment…
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The handrail system was delivered within the stated lead time. No issues with receiving materials and good communication was given on its delivery. I would recommend purchasing fall protection equipment from SafeRack. My past experience with SafeRack has always been met with professional and knowledgable sales staff. The equipment we have purchased has proven to be of high quality and built to satisfy the needs of the company.

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5 5
I order from SafeRack because I always know they will exceed my expectations.

With SafeRack, I look forward to placing orders with them because I know everything will be handled from when I order the product until I unload it off the delivery…
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With SafeRack, I look forward to placing orders with them because I know everything will be handled from when I order the product until I unload it off the delivery truck. I also know that if there is a problem, it will be handled quickly and professionally and they will stay in contact with me throughout the entire order and check up periodically to make sure everything is going OK. The product was delivered ahead of schedule as are most of the orders I place with SafeRack. The ease of installation is the best feature of the gangway. The construction, ease of use, and high visibility color scheme all make this a well rounded product.

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5 5
The flat ramp gangway is great and we appreciate the follow-up from our rep.
 

The loading rack has already been installed....great product ! I enjoyed working with Travis & Heather, specifically their follow-up. I would consider them very responsive and the product was delivered as…
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The loading rack has already been installed….great product ! I enjoyed working with Travis & Heather, specifically their follow-up. I would consider them very responsive and the product was delivered as advertised.

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5 5
We placed the order for our MAUI and had it within a week.

Your product was shipped amazingly fast. I placed the order and had it in a week. Chris Hite was very responsive. He was on the road and had his inside…
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Your product was shipped amazingly fast. I placed the order and had it in a week. Chris Hite was very responsive. He was on the road and had his inside person help with the arrangements as soon as the PO was issued. Excellent customer service and delivery time!

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5 5
We love the fact that our mobile unit is both safe and self-supporting.
 

Everything was great in all of our relations with SafeRack. Thank you all very much! Chris is always very responsive and more than willing to do anything necessary to satisfy…
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Everything was great in all of our relations with SafeRack. Thank you all very much! Chris is always very responsive and more than willing to do anything necessary to satisfy our needs. The mobile rack, self supporting is what we like most about the product. The construction and the craftsmanship in which the equipment is made is impressive.

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5 5
Our new flat-ramp gangway is a major improvement from what we had.

Travis was very responsive and the product was delivered very quick. The product works well, it was a step up from what we had.

Travis was very responsive and the product was delivered very quick. The product works well, it was a step up from what we had.

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4 5
Ray is a major reason why this is our third purchase from SafeRack and why we will keep coming back.
 

Ray Evans called me back in less than an hour on the first call and on the next couple of calls, less than 10 minutes. The replacement gangway and safety…
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Ray Evans called me back in less than an hour on the first call and on the next couple of calls, less than 10 minutes. The replacement gangway and safety cage was delivered on time. This was the third purchase from SafeRack. Our salesman gave us several ways to go so that we could stop the damage the truck drivers were causing to this piece of equipment. He has always helped us in the past, and so far no one has damaged it. He said he would drive up if we needed more help or other ways of installing. That is why we keep going back to Ray and your company.

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5 5
High-quality products and an eagerness to help means that SafeRack should be a model for everyone else to follow.

With this being my first ever order from SafeRack, I can truly state that all departments that I dealt with to receive this product were friendly, courteous, and eager to…
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With this being my first ever order from SafeRack, I can truly state that all departments that I dealt with to receive this product were friendly, courteous, and eager to assist so that my objective would be a complete success. The price of the unit I purchased was leaning to the high side of my willingness to pay for such a product but once I received the product, it made sense to me that the price of the unit was definitely shown in the details of workmanship and construction materials used. Very strong consideration for future purchases of safety racks from your company has been solidified with me. Very high quality product from that of a competitor that I currently use within my operational area. Your company should be a model for others to follow. The quality of the unit was just as stated to me by others, the product in turn speaks for itself.

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5 5
The railcar access platform was not only safe, but was also fully OSHA compliant.

The benefits of your product are that it complies with fall legislation and quick delivery. It provided safe access for rail cars. All departments were responsive and answered any questions…
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The benefits of your product are that it complies with fall legislation and quick delivery. It provided safe access for rail cars. All departments were responsive and answered any questions quickly and effectively. Charles MacEachern is very good at answering and returning calls – the order went very well.

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5 5
Our rep solved problems quickly and was a prime example of responsive service.

Very Responsive. David Daniel was good and we were a fairly demanding customer during this process. Customer service was good - the first one was damaged in route and SafeRack…
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Very Responsive. David Daniel was good and we were a fairly demanding customer during this process. Customer service was good – the first one was damaged in route and SafeRack reacted quickly to get us another one. The gangway was pre-adjusted and ready to go.

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5 5
SafeRack is a quality vendor that always meets our requirements.

I had no issues on this purchase. I got the information I needed to make my decision, it met all of our requirements. Field reviewed the product and really liked…
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I had no issues on this purchase. I got the information I needed to make my decision, it met all of our requirements. Field reviewed the product and really liked it. You are a quality vendor, the product is exactly what we needed, and we like the responsiveness of sales.

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4 5
My high-quality spill pans were delivered quickly.

Kenny is always quick and polite - deliveries are fast and accurate - equipment of high quality. Kenny answered my request immediately. As always, quick, safe delivery.

Kenny is always quick and polite – deliveries are fast and accurate – equipment of high quality. Kenny answered my request immediately. As always, quick, safe delivery.

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5 5
Safe, easy to operate gangways – and a great company, too.

Everyone is very friendly and professional with me. I received updates on when the unit will ship from Customer Service and they worked with us on what carriers we want…
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Everyone is very friendly and professional with me. I received updates on when the unit will ship from Customer Service and they worked with us on what carriers we want them to ship it with. Safety for the truck drivers using the gangways is important. They are easy to operate for all types of people. Springs are very easy to adjust. Foot lock lever seems to work well. I would recommend your product because it has been a good product for us and I really think that the customer service that goes along with a great product cannot be beaten. Good product and a good company to go along with it.

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4 5
Kenny Rogers truly values his customers and provided us with a great safety cage solution.

Your company is very organized and value of your customers is VERY important. Your salesman, Kenny Rogers, was responsive with continual updates supplied as to the status of the order.…
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Your company is very organized and value of your customers is VERY important. Your salesman, Kenny Rogers, was responsive with continual updates supplied as to the status of the order. The benefits to this product are safety, safety, and safety!

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5 5
I would recommend SafeRack to anyone because of their pricing, quality, responsiveness and so much more.
 

Price was competitive. Product was easy to install and required no re-work on our part for installation. Equipment was easy to operate and maintain. I would recommend the product based…
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Price was competitive. Product was easy to install and required no re-work on our part for installation. Equipment was easy to operate and maintain. I would recommend the product based on your team’s technical ability, pricing, robust designs, and meeting your delivery dates. SafeRack is an extremely responsive company who delivers on the promises. I worked with David Daniel on this project. He was extremely responsive and delivered on cost, schedule, product quality. Pricing was great. I had no issue getting in touch with him. He made himself available on his day off as well. I had no surprises which, as project manager, are critical to successfully delivering projects.

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5 5
Thank you for helping us find a convenient product that keeps our employees safe.

Benefits we found with the product was that they were convenient, safer for employees' back and easier to find. Very helpful in the order process. Sales was very helpful in…
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Benefits we found with the product was that they were convenient, safer for employees’ back and easier to find. Very helpful in the order process. Sales was very helpful in tracking down the right product that I needed – Thank you!

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5 5
I’ll ask for Phyllis Sikes when I need any help in the future.

I was very pleased with the person I dealt with over the phone, Phyllis Sikes. She was very helpful and on time with all the questions and information the I…
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I was very pleased with the person I dealt with over the phone, Phyllis Sikes. She was very helpful and on time with all the questions and information the I required. I was very pleased. In the future when I will need more parts, this is the person that I would ask for. Thank you for a great experience, very responsive.

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5 5
The SafeRack team went above and beyond even after the sale.

I wanted to drop you a line in regards to a new railcar access structure Croda purchased from Saferack. In my 25 years as a chemical engineer I have purchased…
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I wanted to drop you a line in regards to a new railcar access structure Croda purchased from Saferack. In my 25 years as a chemical engineer I have purchased numerous racks and fall protection equipment from a number of suppliers. By far, with no exception, have I ever dealt with a more professional customer oriented company than yours. Ray Evans and Charles Phillips spent much time convincing me to purchase(both equipment and installation) from Saferack. Unlike most sales people, they did not forget about me after winning the order. They, as well as your design team,endured several revisions driven by me and in the end we came up with a great design. Linda Hardee has been the most responsive customer service person I have ever worked with. She has worked very hard to provide me everything I have needed. Whenever I needed data, drawings, schedules, contractor approvals, insurances, permits, etc – a reply from her was always very prompt. Last, but not least, I need to praise the installation team. I was a little concerned when only two old guys, Richard Hester and David Gunny Smith showed up on site to install this big structure. These two gentlemen methodically erected this structure, efficiently, safely, and in 90 degree weather to boot. In my 25 years of construction, I have never seen more knowledgable, trained, properly documented, and safety conscious personnel than Richard and Gunny. With the folks you have on board I have no doubt your company has a bright future. If I am in a position to make future purchases in this industry, I know who I am going to call. Thank you for a great product and exceptional service.

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