5 5
Fast, easy and adjustable.

Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a…
Read More

Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a timely manner. I am very happy with the experience with the customer service and looking forward to using you again.

Close
5 5
Great vendor, great product at a fair value.
 

Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply…
Read More

Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply fantastic. Shipping was prompt and product came in in perfect condition.

Close
5 5
Quick and easy installation.

Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy…
Read More

Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy with the experience with the customer service and [am] looking forward to using you again.

Close
5 5
We would recommend this product.

The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact…
Read More

The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact that you can customize the size of the platform. We tried looking for other suppliers and no one would provide this type of service. The removable rails are very important for us because we need to unload parts from the machine. We would recommend this product because of the quality, customization and friendliness of the sales team.

Close
5 5
Friendly, humble and helpful.

Very prompt and to the point. Katie Kelly, Curt Brown and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack's delivery time; especially due to…
Read More

Very prompt and to the point. Katie Kelly, Curt Brown and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack’s delivery time; especially due to the fact that SC was in the middle of a hurricane and undergoing extreme flooding and setbacks due to the storm, SafeRack managed to get our load out the door and on the way despite the adversity everyone was facing. Very impressed!

I would recommend this product because it is engineered and constructed of quality materials, it is designed to meet or exceed industrial applications and is also cosmetically nice looking. The SafeRack team consists of [people who] are helpful and great to work with. SafeRack provides experienced and knowledgable staff that helps the process go smooth.

Close
4 5
Considerably faster than I thought.

High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.

High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.

Close
5 5
Very well designed and thought out.

The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely…
Read More

The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely professional and well organized, in the past trying to purchase something similar led to long drawn out procedures of special engineering and drawings which led us just to fabricate our own items taking needed workforce time away from other projects, also the sales coordinator Patrick Free is professional, quick and thorough with his quote and sale.

Close
5 5
Overall, each area exceeded all of our expectations.

The product was delivered very quickly, and exceeded our expectations. Our salesman was very responsive and informative. He actually stopped by to look at our other safety rack, I asked…
Read More

The product was delivered very quickly, and exceeded our expectations. Our salesman was very responsive and informative. He actually stopped by to look at our other safety rack, I asked him for a quote, he measured, and got back with me very quickly. I would definitely recommend this product to anyone who would like to save space while depending on safety features.

Close
4 5
Top notch all the way around

[We received the] same service & quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

[We received the] same service & quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

Close
5 5
My salesperson was AMAZING

I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right…
Read More

I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right away. I’m very pleased and impressed with the quality of customer service at SafeRack.

Close
4 5
Very responsive!

Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate…
Read More

Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate that we should buy more company wide.

Close
5 5
Very responsive, answered all questions, very courteous.

Great product, fits well into our current set-up. Excellent customer service.

Great product, fits well into our current set-up. Excellent customer service.

Close
5 5
Amber was very good about quick response time.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

Close
4 5
Exactly what the customer wanted.

Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order.…
Read More

Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order. Drawings were helpful.

Close
5 5
Delivery was as promised.

Was pleased at the initial response from SafeRack. Was the only supplier to physically show up to my office with information, knowledge and genuine concern for engineering assistance in providing…
Read More

Was pleased at the initial response from SafeRack. Was the only supplier to physically show up to my office with information, knowledge and genuine concern for engineering assistance in providing the right solution for the application.

Close
5 5
He was great! It was a very professional experience.

My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large…
Read More

My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large cities, the cost of installation can be very expensive. With this modular product we are able to use our qualified in-house engineers and get this product installed in a difficult location safely.

Close
5 5
Thank you for your fast service.

Our main concerns here [are] safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable,…
Read More

Our main concerns here [are] safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable, including one unit that is over 15 years old, and they were innovative. Due to difficulty placing all the tankers, SafeRack incorporated two of the gangways on a sliding track allowing for much needed adjustment.

Close
5 5
I have never had an issue with the service from SafeRack.

Extremely responsive and helpful. I have always had great dealings with SafeRack. Caelin Lacy is great to deal with always. Great price. Great quality. [Exactly] what I [was] looking for.

Extremely responsive and helpful. I have always had great dealings with SafeRack. Caelin Lacy is great to deal with always.

Great price. Great quality. [Exactly] what I [was] looking for.

Close
4 5
Very helpful on getting me the replacement that I needed.

We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.

We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.

Close
5 5
My product was delivered faster than expected.

They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from…
Read More

They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from a vendor. Katie Kelly did a AWESOME job!!

One of the biggest selling points for me was the weight of the spill containment that I purchased. It was durable but light enough to easily be moved. I would definitely recommend this product as it fits the description 100%. It is very well built and will provide years of service to our company. All of my experience with the company was above standards and expectations. Everyone was fast to respond and very nice and respectful. The product was more than I expected and the price was very competitive.

Close
5 5
Great service and a quick solution to a safety concern.

[The product was] on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best…
Read More

[The product was] on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best platform / gangway solution in the industry.

Close
5 5
It has all of the safety features you could ask for plus more!

SafeRack does an awesome job of meeting PO requirements and shipping time. Stephen Todd is on top of things whenever we need him to be. We are appreciative of the…
Read More

SafeRack does an awesome job of meeting PO requirements and shipping time. Stephen Todd is on top of things whenever we need him to be. We are appreciative of the customer service. Simple installation is key. With employees day-to-day tasks, we didn’t want something that [would take] a while to install.

Close
5 5
Perfect!

Low maintenance [and] improves our safety during unloading of tank trucks. Great looking, when hosting tours. Hard to find a better one!

Low maintenance [and] improves our safety during unloading of tank trucks. Great looking, when hosting tours. Hard to find a better one!

Close
5 5
Quick service and the parts fit exactly.

Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great…
Read More

Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great product.

Close
5 5
Very responsive and on point.

All was a good experience. I'm a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn't need…
Read More

All was a good experience. I’m a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn’t need tons of info and was very fast to send me quotes and also the product once ordered.

Close
4 5
Only took a few days. Great service!

We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and…
Read More

We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and suffering and missed enjoyment of your employees home life. I’m really pleased.

Close
5 5
Excellent customer service.

I received my product within a week of ordering. The part I needed had a different name from what I was calling it, but my salesman knew exactly what I needed. This…
Read More

I received my product within a week of ordering. The part I needed had a different name from what I was calling it, but my salesman knew exactly what I needed. This purchase could not have gone any better. Everything was great.

Close
5 5
Product is of high quality and is fairly priced.

If I ever required a urgent shipment, SafeRack would help expedite the process for me. The [salesperson], Caelin, was always readily available and willing to help provide me options for what I…
Read More

If I ever required a urgent shipment, SafeRack would help expedite the process for me. The [salesperson], Caelin, was always readily available and willing to help provide me options for what I was looking for. The swing gate is easily adjustable and can be site installed to fit a wide range of dimensions. I would recommend this product not only for the reasons above but the company has been very responsive when ever I needed assistance.

Close
5 5
The looks of durability. Looks like it is built to last.

I received a week after I finalized the order. Very quick. I can't even get office supplies locally that fast. I spoke with Katie Kelly. She was one of the most…
Read More

I received a week after I finalized the order. Very quick. I can’t even get office supplies locally that fast. I spoke with Katie Kelly. She was one of the most pleasant people I have talked to in a long time. I could have talked with her all day. Very upbeat and positive. She is my minds picture of what customer service is all about. Thank you, Katie.

Everything was very thorough. From the customer service, to the quote that was very well done to the cost of the product. I was very impressed with it all. Thank you for a great experience.

Close
5 5
My gates were shipped out extremely fast.

I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m…
Read More

I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m sure is wide spread throughout the sales department. I found a quality product that I will surely purchase if the need for the product comes back around.

Close
4 5
Lightweight and easy installation.

Long lasting in harsh weather. The adjustments permitted to reach the different heights and widths of each wagon.

Long lasting in harsh weather. The adjustments permitted to reach the different heights and widths of each wagon.

Close
5 5
You can depend on the company to back its product.

Sales people are good to work with and they do what they say they are going to do. It is all about safety to [SafeRack]. And give you the best…
Read More

Sales people are good to work with and they do what they say they are going to do. It is all about safety to [SafeRack]. And give you the best product they have.

Close
5 5
Quality. Can’t say enough about the quality.

SafeRack offers a very trustworthy and quality product. Delivery comes through in a pinch. Engineering offers quick turnaround on their drawings.

SafeRack offers a very trustworthy and quality product. Delivery comes through in a pinch. Engineering offers quick turnaround on their drawings.

Close
5 5
SafeRack has a really short lead time.

I received an order acknowledgement shortly after sending in the purchase order. It was exactly what our engineering department wanted.

I received an order acknowledgement shortly after sending in the purchase order. It was exactly what our engineering department wanted.

Close
4 5
Excellent customer service.

Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were…
Read More

Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were very appreciated.

Close
5 5
Top quality materials of construction, fast shipping and customer service.

Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other…
Read More

Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other equipment purchased from SafeRack and product quality, customer service, budget cost and availability for replacement parts are world class.

Close
5 5
Great product. Fair pricing. Great service.

Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going…
Read More

Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going to get the order. It was just a matter of me closing my customer.

Close
5 5
I would highly recommend this product. It is very stable and well built.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

Close
5 5
Ease of installation, reliable service.

SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation…
Read More

SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation and work.

Close
5 5
Easily assembled in the field and fit like a glove.

The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a…
Read More

The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a shareholder of the company this is a value engineered item at a feasible cost to the company.

Close
4 5
Ease of mobility. Safety. Multiple heights.

Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.

Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.

Close
5 5
Quality and simplicity of construction.

I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with…
Read More

I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with the highest quality safety equipment.

Close
5 5
The whole process was a positive one with very little issues.

I found that the equipment is very sturdy and built to the OSHA regulations. Its very easy to put together, I can trust it is built to code, the bright colors…
Read More

I found that the equipment is very sturdy and built to the OSHA regulations. Its very easy to put together, I can trust it is built to code, the bright colors of the products makes it look very nice.

Close
5 5
Build quality is great, and the range of customization is wide.

It was difficult to find a situation the Maui couldn't fit or easily and relatively cheaply be made to fit. The mobility is great, but being able to provide protection for…
Read More

It was difficult to find a situation the Maui couldn’t fit or easily and relatively cheaply be made to fit. The mobility is great, but being able to provide protection for both ISO style and common carrier bulk tankers was a major selling point. The assembly is easy to do ourselves. Maintenance of the Maui is very simple. What parts may need serviced or replaced or cheap to order and can be done onsite by in house maintenance. Provides great protection to workers on top of bulk style tankers or similar, especially if you live in areas with inclement weather.

Close
5 5
Very responsive and helpful.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the 'go' to team.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the ‘go’ to team.

Close
5 5
Very durable, adjusts easily for various applications.

Very effective for its intended purpose. Hard to narrow [favorite specific features] down to just one, but I suppose ease of use, which is most important in protecting our employees.…
Read More

Very effective for its intended purpose. Hard to narrow [favorite specific features] down to just one, but I suppose ease of use, which is most important in protecting our employees. All aspects have been very positive.

Close
5 5
Quality Workmanship Engineering

Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of…
Read More

Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of product. The entire experience from start to finish was perfect!

Close
5 5
Some companies still know how to do business efficiently.

I just wanted to drop a line to express my pleasure with your product. The crossover steps and platform went together with relative ease and the customer is very happy…
Read More

I just wanted to drop a line to express my pleasure with your product. The crossover steps and platform went together with relative ease and the customer is very happy with them. Additionally, your customer service was top notch from the moment I contacted you all and I didn’t have to wait for shop drawings, quotes or answers to my questions. My order was relatively small but your company treated me like a very important customer. Thank you for prioritizing my order and selling me a top quality product. I would recommend you folks to any one of my colleagues with the highest regard.

Close
5 5
Product fulfilled the customer’s expectations.

The product was very simple and met all the specs that the customer requested. The SafeRack name is well know and respected. Product is very well made.

The product was very simple and met all the specs that the customer requested. The SafeRack name is well know and respected. Product is very well made.

Close
5 5
Cost effective and good quality.

No negative comments, I think the product is cost efficient and good quality. It is long-lasting, has multiple uses and is maintenance free. Molly did all the work for me. Very…
Read More

No negative comments, I think the product is cost efficient and good quality. It is long-lasting, has multiple uses and is maintenance free. Molly did all the work for me. Very helpful.

Close
5 5
Appears to be great quality.

Everyone I had to deal with was great - in knowledge, professionalism and respect for the customer.

Everyone I had to deal with was great – in knowledge, professionalism and respect for the customer.

Close
5 5
I consider all areas to be excellent.

Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of…
Read More

Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of responding to our needs. I would recommend buying these products. Products are high quality and competitively priced.

Close
5 5
The best rack we’ve used and great product support.

The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The…
Read More

The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The best rack we’ve used and great product support.

Close
5 5
The quality of workmanship is excellent.

The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with…
Read More

The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with SafeRack. Overall, my experience was positive including all aspects of the product and sale. That says a lot about the employees working for the company, which in turn says a lot about the quality of the company.

Close
5 5
Custom Made Work Platform Fast and Professional!

I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones.…
Read More

I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones. Quotes and commercial arrangement has been set quickly. Communication between SafeRack and I was fast and professional. Before reception of our platform, we have been invited to visit the SafeRack facility. This place is amazingly clean, partially robotized and professional. Purchased platform is nicely manufactured and easy to use. Later we worked on a custom made platform. Despite the fact that my specifications were not easily reachable, they provide me a solution the same week. I totally recommend this company.

Close
5 5
Excellent service once again!

The entire process went smoothly. I was kept well informed by Tom Merschdorf and Paula Witherspoon during the fabrication phase through delivery and installation. The estimated time frame given from…
Read More

The entire process went smoothly. I was kept well informed by Tom Merschdorf and Paula Witherspoon during the fabrication phase through delivery and installation. The estimated time frame given from purchase to installation was accurate. Excellent service once again by Tom Merschdorf!

Close
4 5
I received the order 4 days after it was placed.

I received the order 4 days after it was placed. My salesperson was pretty responsive. My customer likes the Todo brand.

I received the order 4 days after it was placed. My salesperson was pretty responsive. My customer likes the Todo brand.

Close
5 5
Priced within reason – even special order parts.

Curtis and Cody were a lot of help FROM THE VERY START OF THE PROJECT. This was a special project and had to have special pieces made to order and SafeRack…
Read More

Curtis and Cody were a lot of help FROM THE VERY START OF THE PROJECT. This was a special project and had to have special pieces made to order and SafeRack came through for us. The sales team worked with us because we had to break up order on different PO’s. Items were priced within reason – even special order parts! Great quality material, fast delivery – some things come right off the shelf. Items were delivered within 10 days of placing the order.

Close
5 5
We’re very pleased.

Walter Baron was very responsive and helpful in setting up this order. The price was a great selling point. Product was delivered as promised. We're very pleased with the good…
Read More

Walter Baron was very responsive and helpful in setting up this order. The price was a great selling point. Product was delivered as promised. We’re very pleased with the good workmanship, light construction and the fact that it is so easy to use. I would recommend SafeRack to anyone because it’s clear that they make good products as advertised.

Close
5 5
SafeRack came through!

We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through…
Read More

We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through with the add-ons……in time! Delivery time was as expected. Stephen Todd is always on top of things, keeping me informed. His communication throughout the project was excellent. We would recommend SafeRack because they supply good products.

Close
5 5
This is a solid product that we will use for years.

Product was delivered at the specified time. Your team was very helpful in fitting the install within the project demands. The overall fit and finish is excellent. The best part…
Read More

Product was delivered at the specified time. Your team was very helpful in fitting the install within the project demands. The overall fit and finish is excellent. The best part is that we now feel that fall protection is not an issue at the site anymore. Stephen was good to work with – he kept us on track. The site visit ensured we got what we needed and gave us comfort as we moved forward in the project. We can tell this is a solid product that we will use for years.

Close
5 5
I would recommend this product.

The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this…
Read More

The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this product.

Close
5 5
Pat did a great job explaining the product and working with me.

The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.

The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.

Close
5
Quality product keeping workers safe.

Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.

Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.

Close
5
Quick and easy assembly.

Quick and easy assembly, I like the little mini platform. Our VP of QA likes it. If QA likes it, everything else is just icing on the cake. It's great…
Read More

Quick and easy assembly, I like the little mini platform. Our VP of QA likes it. If QA likes it, everything else is just icing on the cake. It’s great for getting people to understand standard construction. Sometimes it’s very hard to get internal people to understand that they don’t need huge platforms. Everything went well. I love the trailer for demo purposes and my sales rep was able to arrange a plant visit to talk to someone who already had a unit installed. Getting feedback from someone living with it was great.

Close
5 5
The salesperson was very responsive. The product was delivered fast.

I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.

I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.

Close
5 5
The reps were very responsive – kept excellent updates with the Hurricane situation.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

Close
4 5
My salesperson was the best, even with the severe weather that was occurring in their location, they were ready to help.

The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most - the safety yellow color, the design to allow…
Read More

The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most – the safety yellow color, the design to allow this to be placed on either side of the trucks, and the low profile. All positive!

Close
4 5
Everyone in the SafeRack group was great to work with.

I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a…
Read More

I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a couple replacement parts.

Close
5 5
I had no trouble getting a response to any questions and when I placed the order it was handled well.

So far everything has been fantastic and handled quickly. With this product, my operator will have an engineered safety device when working with rail cars that is sized right, designed…
Read More

So far everything has been fantastic and handled quickly. With this product, my operator will have an engineered safety device when working with rail cars that is sized right, designed well and simple to use. Overall, the SafeRack team was very fast and receptive. Great customer service when answering questions as well.

Close
5 5
Customer service and sales provided quick responses when I had questions.

Quotes were delivered quickly, and order was processed quickly once p.o. was issued. Great product. Good support from sales staff, even made attempts to travel out of their way to…
Read More

Quotes were delivered quickly, and order was processed quickly once p.o. was issued. Great product. Good support from sales staff, even made attempts to travel out of their way to our facility if needed. I was very impressed with the quality of the stairs relative to their cost, and will definitely consider Safe Rack on future projects.

Close
5 5
My rep, Brandon Harrison, was highly capable.

My rep, Brandon Harrison, was highly capable. It was an unplanned replacement of an existing platform. Not matching the existing carriage system would prevent an easy replacement. Cost of the rack…
Read More

My rep, Brandon Harrison, was highly capable. It was an unplanned replacement of an existing platform. Not matching the existing carriage system would prevent an easy replacement. Cost of the rack could have also prevented the purchase, but a good design gives a good final product that was easy to install and easy to use. The use of the unloading platform was not intuitive to some operators. I found it best to push the top step to start lowering the rack. Some operators just used the side handles with much more difficulty. A placard that says push here may be useful. Overall, I would recommend this product, it feels sturdy, has a good safety color pattern, and is easy to maneuver.

Close
5 5
SafeRack has the construction process down.

Ease of use, fast delivery, cost effective. Although we have yet to use it, I would recommend this product. It is a great fit for the application and it seems…
Read More

Ease of use, fast delivery, cost effective. Although we have yet to use it, I would recommend this product. It is a great fit for the application and it seems SafeRack has the construction process down.

Close
5 5
SafeRack always provides speedy delivery.

SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market - workmanship and modular construction. The biggest benefits using SafeRack products are safety,…
Read More

SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market – workmanship and modular construction. The biggest benefits using SafeRack products are safety, quality and ease of installation.

Close
4 5
The product is very flexible.

My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.

My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.

Close
5 5
Our expectations were met, response was timely and complete.

 Simple, straightforward designs. While we have not installed equipment yet, the overall quality of fabrication appears to be good. There are innovations in the details that will enhance the overall…
Read More
 Simple, straightforward designs. While we have not installed equipment yet, the overall quality of fabrication appears to be good. There are innovations in the details that will enhance the overall simplicity of it. We did have a small snafu regarding deliver/shipment dates and times. Might be able to improve communications with customer so we can coordinate unloading more efficiently.
Close
4 5
This is a much better product than other ramps.

My salesperson got back with the quote quickly. Delivery was on time, as promised. This is a much better product than other ramps at our facility. It is lightweight but…
Read More

My salesperson got back with the quote quickly. Delivery was on time, as promised. This is a much better product than other ramps at our facility. It is lightweight but strong, easy to operate and easily available.

Close
5 5
Hands down the best option.

Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would…
Read More

Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would not be able to take apart and move), blast and paint. I think getting the product ready to assemble and set is best. The product is well made, durable, easy to assemble, extremely well coated with non-rust components.

Close
5 5
Delivery was super fast.

Dealing with the sales rep was very smooth - the most responsive ever. Delivery was super fast - immediately after receipt of PO. I would absolutely recommend this product -…
Read More

Dealing with the sales rep was very smooth – the most responsive ever. Delivery was super fast – immediately after receipt of PO. I would absolutely recommend this product – fast turnaround, good price point, portable and easy to assemble.

Close
4 5
Great product that can be used in just about all of our applications.

I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down…
Read More

I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down the road of ordering specific sizes for specific openings and this product does away with those concerns due to its adjustability. Great product that can be used in just about all of our applications and is easy to install.

Close
4 5
The product speaks for itself.

Molly was very helpful in that she came in and took measurements and placed the order as soon as she was done. She was very professional and acted quick to my…
Read More

Molly was very helpful in that she came in and took measurements and placed the order as soon as she was done. She was very professional and acted quick to my needs. It is a great product – very light in weight, sturdy and it is very safe to use. The product speaks for itself. I have had great experience with the product.

Close
5 5
Good service and sales help.

Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.

Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.

Close
4 5
Everything from speaking with representatives all the way to the install was easy and deserves an A+.

Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install…
Read More

Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install and representatives were easy to work with. The product also arrived faster than expected.

Close
4 5
Customer service and sales were outstanding.

Customer service and sales were outstanding. I dealt with two salesmen. They both responded almost immediately to my calls and correspondence. Product design and quality are top notch. I originally ordered 27…
Read More

Customer service and sales were outstanding. I dealt with two salesmen. They both responded almost immediately to my calls and correspondence. Product design and quality are top notch. I originally ordered 27 Yellowgates. After having them installed, I ordered an additional 26. Delivery was prompt. The flexibility and safety features this product allows is a huge selling point. Will be using this product again.

Close
4 5
I was quoted the same day as requested.

No negatives. All positive. I missed the cold call from the sales rep, Mark Gardner. I worked off his business card and catalog he left. We got the deal done…
Read More

No negatives. All positive. I missed the cold call from the sales rep, Mark Gardner. I worked off his business card and catalog he left. We got the deal done over email. I was quoted the same day as requested, with price breaks for higher quantities as needed. I received my order real quick – within days. These are truly universal for our Distribution House needs, easy to install and adjust, eliminating the need for chains and hanging signs across stairways.

Close
5 5
The product is easy to assemble, good quality and reconfigurable.

The response from SafeRack is prompt. I've dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the…
Read More

The response from SafeRack is prompt. I’ve dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the product and some resulted in repeated order. The product is easy to assemble, good quality and reconfigurable. Overall the client is happy with the quality of the product. Service and engineering support from SafeRack is good.

Close
4 5
The gangway arrived promptly, within the time given.

The gangway arrived promptly, within the time given. My salesperson was very responsive and presented no obstacles during the purchase process.

The gangway arrived promptly, within the time given. My salesperson was very responsive and presented no obstacles during the purchase process.

Close
5 5
As always, Molly was perfect to work with.

I would recommend SafeRack - you are always reliable. I've purchased this product in the past. It offers solid construction, durability and is corrosion resistant. As always, Molly was perfect…
Read More

I would recommend SafeRack – you are always reliable. I’ve purchased this product in the past. It offers solid construction, durability and is corrosion resistant. As always, Molly was perfect to work with.

Close
5 5
I worked with Travis McCraine and he was amazing to work with.

I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a…
Read More

I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a no brainer. The product is easy to install. It is a quality made product. You have a solution to fit any configuration available. It would have been nice to get the product to the customer on Friday instead of Sunday but that was not all your fault.

Close
4 5
Great fit, quality materials and well-engineered design for strength.

The original point of contact was unfamiliar with the product but had no problem getting us to the right person who was very knowledgeable and helpful. The product was the…
Read More

The original point of contact was unfamiliar with the product but had no problem getting us to the right person who was very knowledgeable and helpful. The product was the exact replacement with no modifications needed. It arrived before it was expected. Overall, great fit, quality materials and well-engineered design for strength.

Close
4 5
My experience with my salesman was excellent.

All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and…
Read More

All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and received at our office August 16th as scheduled. My experience with my salesman was excellent. When I was making inquiries on this product, he happened to be in town and a meeting was set up the next day, which provided many answers to my questions. The unit has yet to be installed, but the construction and available ports for electrical connections will make the unit very adaptable for our application. Based on the service from SafeRack and the specification ratings required for our hazardous ratings applications, I would highly recommend this product.

Close
4 5
It is sturdy, functional, OSHA-compliant, it stands up to the weather and heavy use.

No concerns. Staff is professional and friendly. I would recommend the product. It is sturdy, functional, OSHA-compliant, it stands up to the weather and it stands up to heavy use. The salesman has…
Read More

No concerns. Staff is professional and friendly. I would recommend the product. It is sturdy, functional, OSHA-compliant, it stands up to the weather and it stands up to heavy use. The salesman has been responsive. He promptly took my order and delivered a thorough proposal. My order was delivered within a few weeks, well within the expected shipping time.

Close
4 5
After the design was complete it was delivered very quickly.

I have nothing negative to say about the service I have received thus far. All the personnel I have dealt with thus far are pleasant, responsive and very knowledgeable. If we…
Read More

I have nothing negative to say about the service I have received thus far. All the personnel I have dealt with thus far are pleasant, responsive and very knowledgeable. If we had not worked out a turnkey installation, I would have been forced to look elsewhere. After the design was complete it was delivered very quickly.

Close
4 5
Well made, light weight and within budget.

I would recommend this product. It is well made, light weight and within budget. It was also delivered very fast.

I would recommend this product. It is well made, light weight and within budget. It was also delivered very fast.

Close
5 5
This is a great product that can be modified to solve many issues.

This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or…
Read More

This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or legs are not in the way. I appreciated the field support from Shane, who was very responsive, the pre-engineered design and the easy assembly.

Close
5 5
Delivery was very quick. Response was excellent.

Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always…
Read More

Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always consistent and short. Response was excellent. I usually would have our quote within an hour or two at the most.

Close
5 5
Customer service was excellent.

Customer service was excellent and I received the order as promised. We now have a safer way of getting on semi flatbeds. The safety, security and accessibility are the biggest…
Read More

Customer service was excellent and I received the order as promised. We now have a safer way of getting on semi flatbeds. The safety, security and accessibility are the biggest benefits.

Close
5 5
The product is superior to others in the market.

Patrick and Katie were very good to work with and very professional. The sales reps were very knowledgable, finding a solution that is able to be used with multiple chemicals.…
Read More

Patrick and Katie were very good to work with and very professional. The sales reps were very knowledgable, finding a solution that is able to be used with multiple chemicals. You offer a good valve for the price that is durable, functional and within reasonable availability. The product is superior to others in the market. I have been involved in purchasing your products before and have always had a good experience.

Close
5 5
The order was delivered within just a few days.

The order was delivered within just a few days. My sales rep was very responsive and I always received prompt service. The biggest benefits are safety when climbing, ease of use…
Read More

The order was delivered within just a few days. My sales rep was very responsive and I always received prompt service. The biggest benefits are safety when climbing, ease of use and product quality. All was excellent.

Close
4 5
My sales rep was Johnny on the spot.

Product was delivered quicker than I thought it would get here. I was looking at possibly 6 to 7 weeks. We received it in about 3 weeks. My sales rep…
Read More

Product was delivered quicker than I thought it would get here. I was looking at possibly 6 to 7 weeks. We received it in about 3 weeks. My sales rep was Johnny on the spot. He gave me a couple of follow up calls that helped a lot. We have used SafeRack for some time, and will continue to use SafeRack. The products are better quality, last longer, and for me personally, they look better. I have recommended them to our other terminals, and most have switched over.

Close
5 5
SafeRack is already a recognized leader in the industry.

SafeRack is already a recognized leader in the industry. The product was delivered quick considering the location of our site. The design fits with our needs and allows our workers…
Read More

SafeRack is already a recognized leader in the industry. The product was delivered quick considering the location of our site. The design fits with our needs and allows our workers to work in a safe environment. Overall, customer service could work on communication between sales reps, engineering drawings and specs were easily accessible, the product quality is good so far, delivery was on time and packaging was great with no damage. Pricing is a bit above the competition but you’re paying for quality.

Close
5 5
The product was delivered fast.

The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our…
Read More

The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our staff safe. I would recommend SafeRack and this product.

Close
5 5
I requested a quote and had it back in about an hour.
 

I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about…
Read More

I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about an hour.

Close
4 5
Excellent price for product received

The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the…
Read More

The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the application – lightweight, sturdy, easy to install and adjustable. Excellent price for product received. Excellent service and fast delivery.

Close
5 5
The product is very well designed.

My salesman Bob was very responsive and helped me through the entire process and was very cordial as my customer kept requesting different options. The product is very well designed.…
Read More

My salesman Bob was very responsive and helped me through the entire process and was very cordial as my customer kept requesting different options. The product is very well designed. The fact that you carry a wide variety of products for the customers we deal with is a big plus. The biggest benefits are safety, ease of movement and that it’s corrosion-free.

Close
4 5
Highly quality. Best steel I have ever installed.

(1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing…
Read More

(1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing railcar loading stations and existing other facilities, such as major pipe bridges. Raquel was able to work out a layout that all facilities are comfortable with that is also convenient outside of the railcar envelopes. (3) Highly quality. Best steel I have ever installed.

Close
4 5
We now have a much superior and safer product.

We could have built something out of scaffolding and made it work. By spending a little more money, we have a much superior and safer product.

We could have built something out of scaffolding and made it work. By spending a little more money, we have a much superior and safer product.

Close
5 5
John Balderson was very knowledgeable and helpful.

John Balderson was very knowledgeable and helpful when it came to getting us the right parts. John walked us through getting him all the needed information to assure we were…
Read More

John Balderson was very knowledgeable and helpful when it came to getting us the right parts. John walked us through getting him all the needed information to assure we were ordering only what was needed, John also helped us to make sure we had a way to pay for the parts as we are not a set up customer of SafeRack.

Close
4 5
I needed the product fast, and they delivered.

I needed the product fast, and they delivered. The features I liked the most were the customer service, computer design, and expedited shipping.

I needed the product fast, and they delivered. The features I liked the most were the customer service, computer design, and expedited shipping.

Close
4 5
Fred went out of his way to ensure the project came to a successful completion.

Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.

Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.

Close
4 5
Very responsive, quick to return email.

Very responsive, quick to return email… Prompt service. Product is easy to install. We can install on several different wall systems.

Very responsive, quick to return email… Prompt service. Product is easy to install. We can install on several different wall systems.

Close
5 5
Product arrived earlier than expected.

Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved…
Read More

Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved greatly. Operators no longer have to walk around the line to get to the other side. See more on ErectaStep’s crossover platforms and crossover stairs.

Close
4 5
Our orders are always delivered on time.

Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it's never a problem to have them delivered when we…
Read More

Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it’s never a problem to have them delivered when we need them…we are happy with the product, delivery, and with communication with customer service and sales.

Close
5 5
Very satisfied with the service we get from the equipment.

We have purchased them numerous times and are very satisfied with the service we get from the equipment.

We have purchased them numerous times and are very satisfied with the service we get from the equipment.

Close
5 5
The product was very well built.
 

The product was very well built… corrosion resistant, ease of installation, flexibility.

The product was very well built… corrosion resistant, ease of installation, flexibility.

Close
5 5
This product is easy to set up, move, and change.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

Close
5 5
Lower cost alternative to shop fabricated structures.
 

…good customer support and a lower cost alternative to shop fabricated structures.

…good customer support and a lower cost alternative to shop fabricated structures.

Close
5 5
Costs less than I could have it designed for.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

Close
5 5
The products are easy to construct and OSHA approved.

The products are easy to construct and OSHA approved… Drawings are available… aesthetically nice and safe.

The products are easy to construct and OSHA approved… Drawings are available… aesthetically nice and safe.

Close
4 5
Good communication.

Good communication, Shane kept us posted… Requires less than 35 pounds to lower or rise. No pinch points. Meets OSHA/MSHA guidelines.

Good communication, Shane kept us posted… Requires less than 35 pounds to lower or rise. No pinch points. Meets OSHA/MSHA guidelines.

Close
4 5
You guys can also produce and get to the customer way faster.

I used this product in Texas and found it was a lot beefier than the competition's products. It also offered a bar to keep the drivers from leaving it down.…
Read More

I used this product in Texas and found it was a lot beefier than the competition’s products. It also offered a bar to keep the drivers from leaving it down. You guys can also produce and get them to the customer way faster.

Close
5 5
No obstacles, smooth transaction.

No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.

No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.

Close
5 5
My salesman was very helpful.

When the chocks arrived I told the operators there was no way they got here that fast! My salesman was very helpful, worked with me in making sure that the…
Read More

When the chocks arrived I told the operators there was no way they got here that fast! My salesman was very helpful, worked with me in making sure that the proper item was purchased.

Close
5 5
Each salesperson I dealt with was very knowledgeable.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

Close
5 5
Curtis was professional and we got exactly what he promised.

My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly…
Read More

My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly what he promised. No different this time.

Close
5 5
Excellent customer service, fantastic product, easy to use.

Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn't heard from me.…
Read More

Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn’t heard from me. Excellent customer service, fantastic product, easy to use and everything I needed to do the job was there.

Close
4 5
Both salesmen have been on top of every question or concern.

Both salesmen involved with this project have been on top of every question or concern I have had, and have provided timely responses. I was interested in purchasing a complete,…
Read More

Both salesmen involved with this project have been on top of every question or concern I have had, and have provided timely responses. I was interested in purchasing a complete, turn-key installation. SafeRack was the only vendor that provided it.

Close
5 5
Good price, and no issues.

Satisfaction… they fit right back into place like the old one… good price, and no issues.

Satisfaction… they fit right back into place like the old one… good price, and no issues.

Close
4 5
Quality products and good response when issues arise.

Personally, I truly appreciate customer service. Many companies have similar products, they might be cheaper, better or worse. Regardless, it is always important to know that your sales engineer cares…
Read More

Personally, I truly appreciate customer service. Many companies have similar products, they might be cheaper, better or worse. Regardless, it is always important to know that your sales engineer cares about your and your plant. Curtis and John have visited our plant multiple times, spoken with area supervisors as well as the operators (the most important ones). They have gained trust by showing quality products and good response when issues arise.

Close
5 5
Designed with safety in mind.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

Close
4 5
Perfect combination of utility and features.

Very impressed with the initial phone call and subsequent conversations throughout the purchasing process. My salesperson was very patient as I had to get the purchase approved, which took several…
Read More

Very impressed with the initial phone call and subsequent conversations throughout the purchasing process. My salesperson was very patient as I had to get the purchase approved, which took several weeks. Did not realize the quality of the construction. Very sturdy and much larger than I expected. Perfect combination of utility and features.

Close
4 5
SafeRack products are high quality and long lasting.
 

SafeRack products are high quality and long lasting with minimal maintenance issues if any. Customer service, sales, engineering, and product quality are always excellent with SafeRack.

SafeRack products are high quality and long lasting with minimal maintenance issues if any. Customer service, sales, engineering, and product quality are always excellent with SafeRack.

Close
5 5
It seems to be very adequate for what it is intended for.

First time exposed to this product. It seems to be very adequate for what it is intended for.

First time exposed to this product. It seems to be very adequate for what it is intended for.

Close
5 5
Customer service worked very closely with our customer to fulfill our needs.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer.... safety factor was very important.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer…. safety factor was very important.

Close
4 5
Cost effective, easy operator use, great design.

The product met my expectations and was very functional… it is simple and easy to install… cost effective, easy operator use, great design.

The product met my expectations and was very functional… it is simple and easy to install… cost effective, easy operator use, great design.

Close
5 5
Reduces our need to replace a chain every time we enter the production floor.

Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.

Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.

Close
5 5
Everything was great.

This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.

This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.

Close
4 5
As usual, just what I wanted and expected.

Mark Gardner took my order and did everything he could to complete my request and get my items to the job site on time… As usual, just what I wanted…
Read More

Mark Gardner took my order and did everything he could to complete my request and get my items to the job site on time… As usual, just what I wanted and expected… I have used these products at multiple locations and they have always performed flawlessly.

Close
4 5
They had it on a truck right away and we had it the next day.

We needed 2 parts. I contacted the rep at SafeRack. They had it on a truck right away and we had it the next day. Awesome! Jason Tyner and Katie…
Read More

We needed 2 parts. I contacted the rep at SafeRack. They had it on a truck right away and we had it the next day. Awesome! Jason Tyner and Katie Kelly were on it…These gangways take a lot of abuse and they are easy to operate.

Close
4 5
Responded to every question, dug for details.

Having the engineering wrapped into the pricing for the platforms is huge for safety and liability - big selling point for us. Responded to every question, dug for details and…
Read More

Having the engineering wrapped into the pricing for the platforms is huge for safety and liability – big selling point for us. Responded to every question, dug for details and arranged for a site visit to see the product in use.

Close
4 5
For the springs, I liked the fact that they came as matched pairs.

For the springs, I liked the fact that they came as matched pairs. For the swivel seal kits I liked the fact that they were inexpensive compared to the entire…
Read More

For the springs, I liked the fact that they came as matched pairs. For the swivel seal kits I liked the fact that they were inexpensive compared to the entire swivel joint. They provide short term repair potential in the event of failure of the primary installed components.

Close
5 5
Great communication, quick invoicing.

Very good. Rustin was on top of all email questions….Great communication, quick invoicing.

Very good. Rustin was on top of all email questions….Great communication, quick invoicing.

Close
5 5
We knew when Molly said they could meet the delivery date, we could count on it.

With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.

With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.

Close
5 5
Excellent service all around.

Excellent service all around. Helped on some of our customization aspects. We liked the team approach from initial info discovery to final product review from this survey. Very professional.

Excellent service all around. Helped on some of our customization aspects. We liked the team approach from initial info discovery to final product review from this survey. Very professional.

Close
5 5
Product was delivered in a very timely matter.

Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.

Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.

Close
4 5
More responsive than some of the competition.

I have found SafeRack to be more responsive to my inquiries than some of the competition.

I have found SafeRack to be more responsive to my inquiries than some of the competition.

Close
5 5
Curtis and John were excellent.

My product was delivered as expected and in less time than we planned. Curtis and John were excellent. They visited the plant and provided a lunch and learn to communicate…
Read More

My product was delivered as expected and in less time than we planned. Curtis and John were excellent. They visited the plant and provided a lunch and learn to communicate effectively the company’s capabilities. By doing so, we felt more confident in using SafeRack products.

Close
5 5
My entire experience with SafeRack has been very positive.

My entire experience with SafeRack and their employees has been very positive, which seems to be very difficult to find these days.

My entire experience with SafeRack and their employees has been very positive, which seems to be very difficult to find these days.

Close
4 5
They have proven to be well made and hold up well.

We have several of these in use at our plant and they have proven to be well made and hold up well. The aluminum design has saved use cost due…
Read More

We have several of these in use at our plant and they have proven to be well made and hold up well. The aluminum design has saved use cost due to drivers being able to raise them easier and not letting them get hung on the trucks.

Close
5 5
Faster hook up and disconnect.

We plan to use the product for reduced air emissions and faster hook up and disconnect.

We plan to use the product for reduced air emissions and faster hook up and disconnect.

Close
5 5
We are saving about 4 weeks and a ton of money by going with this option.

I am using the product as a platform for servicing a pressure vessel for ease and element of change out. I like the availability and how easy the product fit…
Read More

I am using the product as a platform for servicing a pressure vessel for ease and element of change out. I like the availability and how easy the product fit to my project. We are saving about 4 weeks and a ton of money by going with this option.

Close
5 5
Easy to work with, no pressure.
 

Easy to work with, no pressure and Pat gave us names of other customers that would be willing to show us the product. We plan to use it daily in…
Read More

Easy to work with, no pressure and Pat gave us names of other customers that would be willing to show us the product. We plan to use it daily in our truck bays to help when unloading coils. This will keep the truck drivers untarping their loads much safer.

Close
5 5
Quick shipment, easy installation, and quality product.

I am using the SafeRack product to create a cost effective solution vs. a custom fabricated product. Quick shipment, easy installation, and quality product. Sales folks were very accommodating and…
Read More

I am using the SafeRack product to create a cost effective solution vs. a custom fabricated product. Quick shipment, easy installation, and quality product. Sales folks were very accommodating and responsive, making me feel very comfortable and as if I was a partner.

Close
5 5
Quality, functionality of the system and diversity.

We would recommend this solution because of the quality, functionality of the system and their diversity.

We would recommend this solution because of the quality, functionality of the system and their diversity.

Close
5 5
Allows operators safe access to the top of rail cars.

We used to take product samples from rail cars as well as open vent hatches for unloading. This can now be done at our unloading zone as opposed to hundreds…
Read More

We used to take product samples from rail cars as well as open vent hatches for unloading. This can now be done at our unloading zone as opposed to hundreds of yards down the track where our stationary stand resides. This also allows operators safe access to the top of rail cars without having to use ladders or a safety harness to tie off.

Close
4 5
The installers raved about how easy they were to install.

This was the first time we used the ladder gates. The installers raved about how easy they were to install and the fact that they can adjust to meet several…
Read More

This was the first time we used the ladder gates. The installers raved about how easy they were to install and the fact that they can adjust to meet several different openings were a big factor. We have quite a few ladders with different dimensions and these fit perfect!!

Close
4 5
Products were delivered in a timely manner.

Products were delivered in a timely manner and installed on all platforms in our plant making the plant safer. We even recommended them to our other plants.

Products were delivered in a timely manner and installed on all platforms in our plant making the plant safer. We even recommended them to our other plants.

Close
4 5
Everyone I dealt with at SafeRack was very professional and thorough.

It was delivered as promised ASAP. Everyone I dealt with at SafeRack was very professional and thorough, going above and beyond to get this order to us. We found that…
Read More

It was delivered as promised ASAP. Everyone I dealt with at SafeRack was very professional and thorough, going above and beyond to get this order to us. We found that our SafeRack is more important than we thought, once we were without it.

Close
4 5
Simple accessibility, ease of movement and product strength.

I would recommend this product as it performs very well for the purpose for which it was purchased. The design worked very well for the rail cars it was purchased…
Read More

I would recommend this product as it performs very well for the purpose for which it was purchased. The design worked very well for the rail cars it was purchased for, with simple accessibility, ease of movement and product strength.

Close
5 5
Good product that was delivered on time.

Good product that was delivered on time. The platform is light weight, easy to assemble and disassemble, and never needs painting.

Good product that was delivered on time. The platform is light weight, easy to assemble and disassemble, and never needs painting.

Close
5 5
Our sales rep Mark Gardner, was at the top of his game.

Product was delivered fast and on time. Our sales rep Mark Gardner, was at the top of his game on responses to our questions. The product is well built and…
Read More

Product was delivered fast and on time. Our sales rep Mark Gardner, was at the top of his game on responses to our questions. The product is well built and will keep our workers safe on the tracks.

Close
4 5
Fantastic response from Molly Laqua!

Fantastic response from Molly Laqua! In this order, she went above and beyond to make sure our order was taken care of. Our product arrived yesterday in record time. We…
Read More

Fantastic response from Molly Laqua! In this order, she went above and beyond to make sure our order was taken care of. Our product arrived yesterday in record time. We are very pleased with the personal attention paid to this order even though we are not new to ordering with SafeRack. Thanks again for the great service!

Close
5 5
Compact size, light weight for moving by service people.

Adjustable height and moving direction for type of service. Compact size, light weight for moving by service people.

Adjustable height and moving direction for type of service. Compact size, light weight for moving by service people.

Close
5 5
The sales department was great to work with.

The sales department was great to work with, I had a quote within minutes. Product arrived the exact day they said it would be here and installation was simple. The…
Read More

The sales department was great to work with, I had a quote within minutes. Product arrived the exact day they said it would be here and installation was simple. The customer service alone getting parts is invaluable, plus it is a great product.

Close
5 5
A quality product that will be seen by many when installed!

A quality product that will be seen by many when installed! Benefits include stability, robustness, this product is going to make the existing catwalk look inferior!

A quality product that will be seen by many when installed! Benefits include stability, robustness, this product is going to make the existing catwalk look inferior!

Close
5 5
SafeRack makes a quality product and provides great customer service.

These platforms are extremely helpful in our bulk loading processes. They'll improve our efficiencies as well as our safety practices. The versatility of these units to be positioned parallel or…
Read More

These platforms are extremely helpful in our bulk loading processes. They’ll improve our efficiencies as well as our safety practices. The versatility of these units to be positioned parallel or perpendicular affords us a lot of flexibility. John Edwards has been excellent about explaining our options to us and qualifying our purchase beforehand to ensure it’s going to our intended application. He’s been very flexible about coming out to our locations to do so. The iPad application that provides a concept drawing of the equipment on-the-fly is a great tool for visualizing the installation. SafeRack makes a quality product and provides great customer service.

Close
4 5
Dana is one the most wonderful salespeople I have ever dealt with.

My gangway was delivered on the date requested. As a result of buying our gangway through SafeRack, we saved money and received wonderful responses in confirmations and follow ups. These are…
Read More

My gangway was delivered on the date requested. As a result of buying our gangway through SafeRack, we saved money and received wonderful responses in confirmations and follow ups. These are easily installed and replaced gangways. Dana is one the most wonderful salespeople I have ever dealt with in my 9 years in this position. The dates given for shipment and receiving are always on time and I am given updates throughout the entire process. Three benefits are dealing with SafeRack employees, getting a great gangway, and knowing any questions I have will be answered quickly as not to hold up any order.

Close
5 5
Your range of products is very useful and high quality.
 

Your range of products is very useful and high quality that is easy to use, easy to install and uninstall, and easy to transport because it can split to part…
Read More

Your range of products is very useful and high quality that is easy to use, easy to install and uninstall, and easy to transport because it can split to part by part. I would recommended your ErectAStep product because we can add more parts to change the configuration, height and width compared with other products.

Close
5 5
User friendly and SAFE!

User friendly and SAFE! Well built and built to customers needs. The quote was received in a timely matter. The sales team was friendly and professional. The unit is built well…
Read More

User friendly and SAFE! Well built and built to customers needs. The quote was received in a timely matter. The sales team was friendly and professional. The unit is built well and to our exact needs.

Close
5 5
Very sturdy, easy to install and the SafeRack rep was very responsive.
 

This is my second purchase within 6 weeks. Very sturdy, easy to install and the SafeRack rep was very responsive.

This is my second purchase within 6 weeks. Very sturdy, easy to install and the SafeRack rep was very responsive.

Close
4 5
Pleased with the safety provided, the ease of use, and how lightweight it is.

This is the 2nd project (10 railcar access stations total) we have specified these gangways. Gangway is easily handled without use of pneumatics. The operators and maintenance workers are very…
Read More

This is the 2nd project (10 railcar access stations total) we have specified these gangways. Gangway is easily handled without use of pneumatics. The operators and maintenance workers are very pleased with the safety provided, the ease of use, and how lightweight it is. Very helpful providing a budget quote. This is difficult with some vendors we work with, but very important to the customer to get the overall budget together. The final cost was also right in line with budget quote provided… also very important to us.

Close
4 5
Competitive cost, quick quoting, quick construction and delivery.

Competitive cost, quick quoting, quick construction and delivery. Positive experience with our rep Mark Gardner, very responsive. We received the gangway on Wednesday. We started installation on Thursday and it…
Read More

Competitive cost, quick quoting, quick construction and delivery. Positive experience with our rep Mark Gardner, very responsive. We received the gangway on Wednesday. We started installation on Thursday and it was installed by noon!

Close
4 5
Excellent appearance. Easy to use.

SafeRack product benefits are 1. Excellent appearance. 2. Easy to use. 3. Provides excellent protection for users.

SafeRack product benefits are 1. Excellent appearance. 2. Easy to use. 3. Provides excellent protection for users.

Close
5 5
Very responsive. Fast turn around.

Very responsive, answering emails and returned phone calls promptly, including overall sales, engineering, customer service, and SafeRack was able to meet our project schedule. Fast turn around. Purchased and installed…
Read More

Very responsive, answering emails and returned phone calls promptly, including overall sales, engineering, customer service, and SafeRack was able to meet our project schedule. Fast turn around. Purchased and installed by same company with SafeRack performing all the coordination with Nucor and design of the foundations.

Close
5 5
Jeff Girard did an excellent job with the presentation of different models.

Jeff Girard did an excellent job with the presentation of different models, giving us a good idea what we needed to purchase for our needs. The product meets the plant…
Read More

Jeff Girard did an excellent job with the presentation of different models, giving us a good idea what we needed to purchase for our needs. The product meets the plant needs, easy stair access, easy to move from one spot to another, fall protection rails fit most all trucks.

Close
4 5
Jon Verlander was very responsive.
 

Jon Verlander was very responsive and we collaborated perfectly during the purchasing process. I would recommend SafeRack products, and I'm trying to bring your products to the Romanian market and…
Read More

Jon Verlander was very responsive and we collaborated perfectly during the purchasing process. I would recommend SafeRack products, and I’m trying to bring your products to the Romanian market and sell as many pieces as possible.

Close
5 5
This is a simple solution to a hazard.

It provides safety to the technicians while working on top of the car. The high-visibility yellow color is a quick identifier for safety audits. Meets DOT standards. This is a…
Read More

It provides safety to the technicians while working on top of the car. The high-visibility yellow color is a quick identifier for safety audits. Meets DOT standards. This is a simple solution to a hazard that eliminates the need to install additional features on your unloading system.

Close
5 5
I expect great life from this system and little to no additional maintenance.

I expect great life from this system and little to no additional maintenance. Parts are easy to order and keep in stock, and it will work well for our guys…
Read More

I expect great life from this system and little to no additional maintenance. Parts are easy to order and keep in stock, and it will work well for our guys and keep them safer in case of a fall.

Close
5 5
Very fast and responsive turn around.
 

Very fast and responsive turn around, even when we had a few design changes and had to come back to the plant to measure and review our change request. The…
Read More

Very fast and responsive turn around, even when we had a few design changes and had to come back to the plant to measure and review our change request. The ease and smooth use of the hydraulic lifter and the added safety of the cage, brightness, safety message on ramp in closed position.

Close
5 5
Very fast delivery and good quality product.

Spot on, responded to my email right away. Very fast delivery and good quality product.

Spot on, responded to my email right away. Very fast delivery and good quality product.

Close
5 5
Great service….Great product.

Our cross over stair was expedited as per our request....Our salesperson worked with your inside sales and got it through customs quickly....great service....great product. The product is flexible, looks good,…
Read More

Our cross over stair was expedited as per our request….Our salesperson worked with your inside sales and got it through customs quickly….great service….great product. The product is flexible, looks good, solid, feels good, safe. John Nance is great….he assisted in design and ensured the warehouse has our product and expedited shipping….he is a super representative for SafeRack.

Close
4 5
Katie Kelly was very responsive.

Katie Kelly was very responsive from the moment I sent her an order and following up with shipping information.

Katie Kelly was very responsive from the moment I sent her an order and following up with shipping information.

Close
5 5
Jon Verlander was supportive and very cooperative.

Jon Verlander was supportive and very cooperative during our purchase process. We like the golden cage, which gives additional security to the operator. SafeRack products offer us value for our…
Read More

Jon Verlander was supportive and very cooperative during our purchase process. We like the golden cage, which gives additional security to the operator. SafeRack products offer us value for our money, long life, space saving and flexible use almost anywhere.

Close
5 5
Every question I had, I received an answer within the same day.

Every question I had, I received an answer within the same day. SafeRack worked closely with us to provide the correct product for our application. The durability of the load out, and…
Read More

Every question I had, I received an answer within the same day. SafeRack worked closely with us to provide the correct product for our application. The durability of the load out, and the lightweight design even with stainless make this product great. We have more than three of these load-outs in our plant now, and they have been the most durable and easiest load-outs to work with, period.

Close
5 5
Always a positive experience. Price is good.

Outstanding delivery time. If it wasn't in stock for immediate delivery, I would have gone to another supplier. SafeRack had the item ready to go. My salesman John Nance is…
Read More

Outstanding delivery time. If it wasn’t in stock for immediate delivery, I would have gone to another supplier. SafeRack had the item ready to go. My salesman John Nance is very efficient and responds almost immediately. This product improves safety for my staff, cutting down their time moving around the yard. This product is weather protected, with no maintenance, plus saves cost on designing, engineering and building in-house. Always a positive experience. Price is good.

Close
5 5
Your people are easy to work with.

They were very helpful in getting us what we needed. They also made phone calls to reconfirm the order was right. Cost is right. Your people are easy to work with. Saves…
Read More

They were very helpful in getting us what we needed. They also made phone calls to reconfirm the order was right. Cost is right. Your people are easy to work with. Saves our insulated piping, safer for our personnel, easier access to our inner tanks. High quality, easy construction, and the finished product makes our tank farm look good.

Close
5 5
Great, easy to read shop drawings.

Great, easy to read shop drawings, aluminum construction and OSHA Certified. Shipped immediately. The product went together well and was a perfect fit.

Great, easy to read shop drawings, aluminum construction and OSHA Certified. Shipped immediately. The product went together well and was a perfect fit.

Close
4 5
Thanks Jason, Kim and SafeRack!!

Jason McKnight is a superstar! He responded to my call for help with a damaged gangway immediately, and got my order placed and shipped in record time! Great Job, Jason!…
Read More

Jason McKnight is a superstar! He responded to my call for help with a damaged gangway immediately, and got my order placed and shipped in record time! Great Job, Jason!

Kim Anderson followed up right away with an order acknowledgement and details about shipping. Since we were unable to load any trucks until the replacement equipment arrived, their assistance enabled our company to get back out on the road with as little delay as possible. Thanks Jason, Kim and SafeRack!!

Close
5 5
Durable, lightweight engineering, low cost and friendly staff.

As soon as I placed the call, the salesman was making plans to arrive at our warehouse to help figure out exactly what application was going to work best for…
Read More

As soon as I placed the call, the salesman was making plans to arrive at our warehouse to help figure out exactly what application was going to work best for my team. He made it to us within just a few days of the initial conversation, and we were able to come up with an extremely safe solution that worked! The equipment purchased was delivered sooner than our salesman originally estimated!

We were able to almost double our productivity after purchase of the MAUI. We love how light this unit is! We also love how, compared to other models on the market today, SafeRack has the MAUI that is free standing, lightweight, easy to move in and out of tight areas and is simple to operate.

We searched high and low for a good lightweight, adjustable platform for our warehouse. If it would not have been for SafeRack’s durable, lightweight engineering, low cost and friendly staff, we would still be on the market searching today!

Close
4 5
Increases safety for our drivers, easy access, even a child could operate it.
 

Dana Brogdon, lead customer service representative with Molly Laqua, and Aubrey Laqua MEI (installation) worked very effectively together and kept communication lines open throughout the order and even followed up…
Read More

Dana Brogdon, lead customer service representative with Molly Laqua, and Aubrey Laqua MEI (installation) worked very effectively together and kept communication lines open throughout the order and even followed up after installation that was earlier than anticipated.

It wasn’t as difficult as I thought it would be to replace our SafeRack. Increases safety for our drivers, easy access, even a child could operate it.

Close
4 5
I was not just a number. I felt like I was number one.

SafeRack stood behind their product. Working to make sure I received the correct parts. The first person I talked with did not know what my equipment was, "BUT" instead of…
Read More

SafeRack stood behind their product. Working to make sure I received the correct parts. The first person I talked with did not know what my equipment was, “BUT” instead of passing the buck, they found someone who did know and worked with all parties to get the part needed. Great team work. Not everyone knows it all but the great ones know how to find the right people to get the job done. I was very impressed. Best thing I can say is “follow through.” I was not just a number. I felt like I was number one. This does not happen very much anymore. Most places have forgotten the customer is number one. You still have it. Keep up the good work.

Close
4 5
SafeRack comes through AGAIN!

Everyone I dealt with at SafeRack during this emergency did what it took to get our facility back up and running in the shortest time possible. The replacement unit bolted…
Read More

Everyone I dealt with at SafeRack during this emergency did what it took to get our facility back up and running in the shortest time possible. The replacement unit bolted on even though it was a new model. SafeRack comes through AGAIN!

Close
4 5
Customer sales and field sales help is excellent, could not be more pleased.

I would strongly recommend the SafeRack brand to anyone requiring safe means to unload railcars and tanker trucks. The systems are designed to be used in many different applications. I…
Read More

I would strongly recommend the SafeRack brand to anyone requiring safe means to unload railcars and tanker trucks. The systems are designed to be used in many different applications. I was able to get my railcar rack back in service in only a short period of time. It took longer for me to generate a purchase order than it took the parts to ship to me. Customer sales and field sales help is excellent, could not be more pleased. I’ve always gotten a quick response back with any question I might have. Good folks to work with!

Close
4 5
The salespeople, the salespeople, and the salespeople.

The salespeople, the salespeople, and the salespeople. Wonderful people take care of you through the whole process. I can always count on my rep to help me. I inadvertently placed 2…
Read More

The salespeople, the salespeople, and the salespeople. Wonderful people take care of you through the whole process. I can always count on my rep to help me. I inadvertently placed 2 orders for a gangway when I just needed one. My rep called me to verify before she placed the order and I was able to cancel one of them. Not many places would be that caring or honest if they saw 2 orders come through. No obstacle would keep me from buying from SafeRack.

Close
4 5
Our customers request SafeRack by name.

Our first experience with SafeRack was very satisfying. Our sales rep, Amber Graham, provided fast, informed responses that we needed to make the sale of these units possible. The products…
Read More

Our first experience with SafeRack was very satisfying. Our sales rep, Amber Graham, provided fast, informed responses that we needed to make the sale of these units possible. The products shipped on time, well packed and in great shape. Our customers request SafeRack by name because of the flexibility in options they present and the versatility of the units. Aside from the units themselves, we find the customer support, realistic delivery times and the backing of an established, reliable brand to be key benefits.

Close
4 5
Dependable, quality product and order accuracy.

SafeRack is a good company - delivering on time and providing the necessary details is a good asset of your company. Dependable, quality product and order accuracy. Keep up the…
Read More

SafeRack is a good company – delivering on time and providing the necessary details is a good asset of your company. Dependable, quality product and order accuracy. Keep up the good work.

Close
4 5
SafeRack could not have a better face for their product.

The YellowGate product was compact and takes a lot less time to install. Light weight, adjustable to fit a wide range of platform/ladder openings and seems to be well built…
Read More

The YellowGate product was compact and takes a lot less time to install. Light weight, adjustable to fit a wide range of platform/ladder openings and seems to be well built for long, reliable service with less parts than similar gates on the market. Jason McKnight’s sales pitch was to the point. The product line was quickly covered and the value of the product to safety was quickly realized. Jason was barely out the plant gate when he was summoned to return for assistance with proposals for the platforms around the plant. SafeRack could not have a better face for their product.

Close
4 5
Their engineering is second to none.

I think SafeRack is an outstanding company that offers an outstanding product at a very competitive price. Their engineering is second to none and they have an outstanding sales and…
Read More

I think SafeRack is an outstanding company that offers an outstanding product at a very competitive price. Their engineering is second to none and they have an outstanding sales and service department. You can count on your order being delivered in the time frame they tell you it will be. I would recommend that any company that is involved in loading tanker trailers to contact them, if for no other reason but safety for your employees, easy access for loading trucks and a time saver. This product is durable and will save you time and money in lost production because of injuries and/or insurance claims.

Close
4 5
Fast shipping. Very happy with SafeRack.

I would recommend this product and SafeRack to anyone. They were fast to respond. Figured out the problem and helped with a solution product. Fast shipping. Very happy with SafeRack.

I would recommend this product and SafeRack to anyone. They were fast to respond. Figured out the problem and helped with a solution product. Fast shipping. Very happy with SafeRack.

Close
4 5
I wouldn’t hesitate to deal with them again in the future.
 

The flanged swivel connection went over big with the guys out in the plant. They no longer have to man handle the heavy hoses, and can swivel them around all…
Read More

The flanged swivel connection went over big with the guys out in the plant. They no longer have to man handle the heavy hoses, and can swivel them around all day and not complain. You can’t put a price on that.  This item definitely will help prevent injuries, such as pulls and strains. It will also help tremendously reduce fatigue, making the process more efficient. When we are on the clock to get ships and barges loaded and unloaded, every minute saved can mean a financial windfall for the customer.

Dana and Molly could not have been more professional and pleasant to deal with. I had to return the original order due to my mistake and they bent over backwards to make sure I had everything I needed to make the order go through smoothly. They also got the correct items headed my way as soon as we realized I made a mistake on the original order. I wouldn’t hesitate to deal with them again in the future, as well as recommend SafeRack to anyone.

Close
4 5
It handles the job it is designed for.
 

It handles the job it is designed for, seals the truck dome safely when loading.

It handles the job it is designed for, seals the truck dome safely when loading.

Close
5 5
Having a product like this in our plant sends the statement of safety first.

Having a product like this in our plant sends the statement of safety first. This product makes it very easy for operations. This is a clean product that looks very…
Read More

Having a product like this in our plant sends the statement of safety first. This product makes it very easy for operations. This is a clean product that looks very nice in our plant. Quality product…as always. I am currently recommending a SafeRack product for another area of our plant and in our upcoming expansions I will point out that I want SafeRack products there also.

Close
4 5
The product was delivered sooner than expected.
 

The product was delivered sooner than expected. The improved structure feature was one of the draws to this product. Sturdy, well built and safe. SafeRack understands that you should have…
Read More

The product was delivered sooner than expected. The improved structure feature was one of the draws to this product. Sturdy, well built and safe. SafeRack understands that you should have the ability to replace broken parts without being forced to buy a whole new unit.

Close
4 5
Excellent product and service, as expected.
 

Excellent product and service, as expected. Ease of installation and operation, proven durability and reliable customer service are a few reason SafeRack is becoming the "norm" on this site for…
Read More

Excellent product and service, as expected. Ease of installation and operation, proven durability and reliable customer service are a few reason SafeRack is becoming the “norm” on this site for various applications, from loading platforms to fixed platforms. Responsive service before, during, and after the sale.

The main reason for this purchase was to improve the safety, ergonomics, and reliability of this loading station, which is probably the most used on the site. The existing platform was purchased / installed by a competitor, who has not been responsive to inquiries regarding assistance and advise for service and parts. After several attempts with limited useful response or support, I chose to do the right thing and upgrade to a SafeRack system, with confidence.

Close
5 5
Your competition is not really comparable.
 

SafeRack has the sales staff to support your product and it was easy and efficient to obtain information to help me secure a sale. Product was delivered on time as…
Read More

SafeRack has the sales staff to support your product and it was easy and efficient to obtain information to help me secure a sale. Product was delivered on time as promised. All shipping information was given to prepare for pick up and delivery efficiently. I hope to work with SafeRack more closely to secure more business here in Quebec. Your competition is not really comparable, pricing may be lower but the quality is nothing like yours. I do not work with any other suppliers in this field. SafeRack is the only product we promote to our customers when the need is there.

Close
5 5
They are very quick to respond.
 

Joey and Bryce have been excellent through all my purchases these last 2 weeks. They are very quick to respond to emails and are always available by phone if I…
Read More

Joey and Bryce have been excellent through all my purchases these last 2 weeks. They are very quick to respond to emails and are always available by phone if I needed help immediately. I’d recommend SafeRack because of the time you spent with me to ensure we purchased the correct product. Because SafeRack’s sales department and customer service department are so excellent, I will be contacting you for more information on several other products you supply, that we have been buying from other distributors.

Close
4 5
Safety, reliability and robust construction
 

Louis Schuckman took all the time required to ensure that my platform was exactly what I needed. I went with SafeRack because of reputation, not price. I have had a…
Read More

Louis Schuckman took all the time required to ensure that my platform was exactly what I needed. I went with SafeRack because of reputation, not price. I have had a bad experience with other vendors changing price without notice. SafeRack stayed firm on their original estimate. Safety, reliability and robust construction are all factors that would cause me to highly recommend SafeRack to my colleagues and outside associates. As a matter of fact, I already have.

Close
4 5
Hope to do business again in the future.
 

The product added improved safety to my operation, does not take up much room and makes the operators line of sight a lot better. With the area that this product is…
Read More

The product added improved safety to my operation, does not take up much room and makes the operators line of sight a lot better. With the area that this product is being used in my facility, the overall length was going to be an issue having the version with steps on it. So, I ordered ours with a ladder instead of the steps, and it worked out perfectly. Very responsive, with answers to my questions in a very timely manner. Everyone I dealt with in getting the order placed and shipped was very professional and was of great help. Hope to do business again in the future.

Close
5 5
The quality and ease of assembly and flexibility are all great.
 

The product is already onsite and ready for assembly. I cannot move this fast with the onsite maintenance manpower. Fantastic job! We have several ErectASteps already onsite. The quality and…
Read More

The product is already onsite and ready for assembly. I cannot move this fast with the onsite maintenance manpower. Fantastic job! We have several ErectASteps already onsite. The quality and ease of assembly and flexibility are all great benefits of this crossover. Plus, corrosion resistance, being pre-painted and the ability to expand additional pieces at a later time are added benefits. I am very satisfied with the SafeRack products. We have used other vendors and the products are similar. The big difference is the service and follow-up from SafeRack.

Close
4 5
I was very happy with the whole experience.
 

I was very happy with the whole experience. People called back when I left a voicemail and checked to see if I got my package. Fast, considering we have no…
Read More

I was very happy with the whole experience. People called back when I left a voicemail and checked to see if I got my package. Fast, considering we have no overnight delivery here because of rural area service. But I got it in a couple of days.

Close
5 5
Very happy with the quick ship date.

All of my experience was a positive one. From pricing to ordering was made simple due to a team that provided great service, they stayed in touch throughout the entire…
Read More

All of my experience was a positive one. From pricing to ordering was made simple due to a team that provided great service, they stayed in touch throughout the entire purchase. Very happy with the quick ship date

Close
5 5
Delivered so fast, I wasn’t prepared.

Easy to work with and very responsive to questions, helped me with budgeting issues. Delivered so fast, I had to scramble for equipment to unload. Availability, adjustable, looks were all…
Read More

Easy to work with and very responsive to questions, helped me with budgeting issues. Delivered so fast, I had to scramble for equipment to unload. Availability, adjustable, looks were all factors in our choosing this product.

Close
5 5
Good response and fast turnaround.

Good response and fast turnaround. Delivery was actually so fast that I was not able to prepare the facility managers!

Good response and fast turnaround. Delivery was actually so fast that I was not able to prepare the facility managers!

Close
4 5
Very helpful and responsive.

I had a very good experience with the SafeRack customer service, sales and engineering teams. They were all very helpful and responsive to all my questions and concerns. We like…
Read More

I had a very good experience with the SafeRack customer service, sales and engineering teams. They were all very helpful and responsive to all my questions and concerns. We like the high temperature capability feature of the swivel product.

Close
4 5
Easy to transport and set in place.

Quickly from design to fabrication and finally delivered. Allows safer, easier access to our food trucks for service needs. Easy to transport and set in place. There is also a…
Read More

Quickly from design to fabrication and finally delivered. Allows safer, easier access to our food trucks for service needs. Easy to transport and set in place. There is also a huge amount of work space inside the basket. Key benefits for us were: Safety! Sound Structure! All aluminum!

Close
4 5
Everyone at SafeRack was very professional.

Solid construction, good paint job, still light enough that all employees can use it. More stable on the railcar than the previous product used, and gives a better feeling of…
Read More

Solid construction, good paint job, still light enough that all employees can use it. More stable on the railcar than the previous product used, and gives a better feeling of confidence it will work when needed. Everyone at SafeRack was very professional to talk to and got the job done as they said they would, when they said they would.

Close
5 5
It’s a pleasure to do business with SafeRack.

Travis McCraine was very helpful with determining exactly what parts I needed to order. Whenever I had questions he responded very quickly! Spare part readily available, which is important to…
Read More

Travis McCraine was very helpful with determining exactly what parts I needed to order. Whenever I had questions he responded very quickly! Spare part readily available, which is important to prevent downtime of a system. Lightweight, easily replaced or repaired, high quality constructed. It’s a pleasure to do business with SafeRack and will always contact them for any loading rack type jobs I have in the future. Quality products, great service and I think that speaks for itself.

Close
4 5
Very responsive to our needs.

Ease of install, fit, finish and universal application. Jason Stewart was very responsive to our needs. Anyone can see how easy compliance could be with this product.

Ease of install, fit, finish and universal application. Jason Stewart was very responsive to our needs. Anyone can see how easy compliance could be with this product.

Close
5 5
Got us the products we needed fast.

I like how SafeRack keeps records of our products with descriptions of where on our site they were installed. This helped in defining which parts we needed to repair our…
Read More

I like how SafeRack keeps records of our products with descriptions of where on our site they were installed. This helped in defining which parts we needed to repair our ramps. Customer service was very helpful in getting us the products we needed fast.

Close
4 5
We will be ordering more of your product in the future.
 

I really like the construction, the easy install, and bolt on plate that comes with the kit. I purchased a total of 100 safety swing gates on two occasions and each…
Read More

I really like the construction, the easy install, and bolt on plate that comes with the kit. I purchased a total of 100 safety swing gates on two occasions and each time the gates were delivered ahead of schedule.

The quality of your product assured us that we had safety at the top of our list! I do most of my work in power plants or heavy industrial, and I have recommended them to my customers. We will be ordering more of your product in the future. I’m afraid the only feedback I can give you is to keep up the good work.

Close
4 5
The easiest and most valuable purchasing experience I have had.

Received the products I wanted, at a great cost and in a timely manner. Very versatile product. Easy to install and use. Great customer focus. One of the easiest and…
Read More

Received the products I wanted, at a great cost and in a timely manner. Very versatile product. Easy to install and use. Great customer focus. One of the easiest and most valuable purchasing experiences I have had in over 20 years.

Close
4 5
This gate has held up well.

We are a beef slaughter house and have a very tough environment where many chemicals are used in the clean up process daily and this gate has held up well…
Read More

We are a beef slaughter house and have a very tough environment where many chemicals are used in the clean up process daily and this gate has held up well through all this.

Close
4 5
Exactly what we needed.

Product was exactly what we needed and price was lower than some other suppliers we looked at. Because of the purchase and use of this product, the safety of our…
Read More

Product was exactly what we needed and price was lower than some other suppliers we looked at. Because of the purchase and use of this product, the safety of our employees will increase, the quality of our service to our customers will increase, and we will have less incidents resulting in greater equipment reliability.

Close
5 5
SafeRack met our needs perfectly.

I went to SafeRack based on past experience and knowing that you had the product I needed. Your quick response and delivery helped ensure that a safety issue at our…
Read More

I went to SafeRack based on past experience and knowing that you had the product I needed. Your quick response and delivery helped ensure that a safety issue at our facility was addressed promptly. SafeRack met our needs perfectly.

Close
5 5
Just what I needed for my project.

Positives - Love my sales rep, Heather, ease of purchase, service, delivery. Negatives - None!  Just what I needed for my project. My decision to use SafeRack first, to any…
Read More

Positives – Love my sales rep, Heather, ease of purchase, service, delivery. Negatives – None!  Just what I needed for my project. My decision to use SafeRack first, to any other competitor, is confirmed.

Close
4 5
Delivered very fast.

The project product was delivered very fast and not damaged during trucking. Light weight, well balanced, and very well made, easy to install and use. Our salesman was very responsive.

The project product was delivered very fast and not damaged during trucking. Light weight, well balanced, and very well made, easy to install and use. Our salesman was very responsive.

Close
4 5
A supplier that can make things happen.

SafeRack worked to get it out cross-country, on time, despite bad weather and shortage of employees due to it. Stayed in touch from order to delivery. A supplier that can…
Read More

SafeRack worked to get it out cross-country, on time, despite bad weather and shortage of employees due to it. Stayed in touch from order to delivery. A supplier that can make things happen.

Close
5 5
Re-affirmed SafeRack quality.

Product was delivered slightly ahead of schedule. When we found that aluminum shaft rings were not holding up, SafeRack was quick to produce stainless steel parts to keep our racks…
Read More

Product was delivered slightly ahead of schedule. When we found that aluminum shaft rings were not holding up, SafeRack was quick to produce stainless steel parts to keep our racks in service, re-affirming SafeRack fall prevention system quality.

Close
4 5
We will be buying from SafeRack in the future.

All nuts and bolts were in the package and everything was in good shape. Great timing, availability and service. It was a pleasure doing business with SafeRack and I will pass…
Read More

All nuts and bolts were in the package and everything was in good shape. Great timing, availability and service. It was a pleasure doing business with SafeRack and I will pass on to all other locations. Thanks again for your services. We will be buying from SafeRack in the future.

Close
5 5
Fast friendly service.

Very responsive considering I was ordering it during the holiday season when a lot of folks are off work visiting family, etc.. Fast friendly service. On time delivery. Using this…
Read More

Very responsive considering I was ordering it during the holiday season when a lot of folks are off work visiting family, etc.. Fast friendly service. On time delivery. Using this product only requires one man verses manual movements with two, plus it’s safer and more ergonomic using it.

Close
5 5
I should have used SafeRack from the get-go.

I originally planned on using a different vendor, but they didn't have the stock. I needed the derail ASAP and went ahead with SafeRack. I should have used SafeRack from…
Read More

I originally planned on using a different vendor, but they didn’t have the stock. I needed the derail ASAP and went ahead with SafeRack. I should have used SafeRack from the get-go anyhow. Keeps the FRA compliant. Keeps transloader operator safer. Very simple to install, use and operate.

Close
4 5
A superior product.
 

Delivered in about a week. These units are made heavier, with better construction, ease of installation and a larger cage, than the Carbis units we had before. Plus they seem…
Read More

Delivered in about a week. These units are made heavier, with better construction, ease of installation and a larger cage, than the Carbis units we had before. Plus they seem to be more sturdy. It seems to be a superior product.

Close
4 5
The results have been excellent every time.

Everything was positive. The item is high quality, the price is lower than other products on the market, and the sales team delivered on the promise of a quick delivery,…
Read More

Everything was positive. The item is high quality, the price is lower than other products on the market, and the sales team delivered on the promise of a quick delivery, for our application it’s perfect. Safety is a big concern, we unload a flammable product, and this product keeps our team members safe. We have done business with your company before and the results have been excellent every time.

Close
5 5
Delivered in a sufficient timeframe.

Overall the product is durable and exceeds in performance. Installation was simple. Product was delivered within 2 weeks. There were three different orders and one was during the holidays. All…
Read More

Overall the product is durable and exceeds in performance. Installation was simple. Product was delivered within 2 weeks. There were three different orders and one was during the holidays. All were delivered in a sufficient timeframe.

Close
4 5
Superior to other safety gates.

Your product looked superior to other safety gates, plus the amount of opening adjustments. I purchased 10 gates. After assembling the first one, it was simple for the other 9.

Your product looked superior to other safety gates, plus the amount of opening adjustments. I purchased 10 gates. After assembling the first one, it was simple for the other 9.

Close
4 5
A great product at a fair price.

I found that I not only received my order on time but it was a great product at a fair price as well. It is very easy to mount and…
Read More

I found that I not only received my order on time but it was a great product at a fair price as well. It is very easy to mount and a very durable product. Received it faster than Santa would have delivered it!

Close
4 5
SafeRack takes care of their customers.

Safe, good quality, looks good. I would recommend SafeRack for the simple fact they take care of their customers.

Safe, good quality, looks good. I would recommend SafeRack for the simple fact they take care of their customers.

Close
5 5
Custom made to fit our needs.

Well built - heavy duty, but very easy to move. Custom made to fit our needs, and good customer service from John Edwards. Timing, and a quick turn around was…
Read More

Well built – heavy duty, but very easy to move. Custom made to fit our needs, and good customer service from John Edwards. Timing, and a quick turn around was key.

Close
5 5
The quick delivery cannot be beat.

All of my experiences with this purchase were positive. Travis McCraine was very responsive and ensured I had what I needed. The delivery was very quick and the product is…
Read More

All of my experiences with this purchase were positive. Travis McCraine was very responsive and ensured I had what I needed. The delivery was very quick and the product is exactly what I expected. The feature I liked most is the flexibility of this loading system. It’s adaptive to many different truck heights, and the SafeRack team made this purchase very easy and the quick delivery cannot be beat.

Close
5 5
Good design.

Good design, easy to replace seal, and easy to weld with pipe without damaging bearings or seal.

Good design, easy to replace seal, and easy to weld with pipe without damaging bearings or seal.

Close
4 5
Delivery was faster than expected.

Customer service was prompt with quote. Sales was very thorough. Delivery was faster than expected. Price was right on target.

Customer service was prompt with quote. Sales was very thorough. Delivery was faster than expected. Price was right on target.

Close
5 5
Confidence in the SafeRack reputation.
 

Our company has been to four different sites/locations/installations this year. The SafeRack reputation had preceded us at each site. The product gave the customer confidence in the project and our…
Read More

Our company has been to four different sites/locations/installations this year. The SafeRack reputation had preceded us at each site. The product gave the customer confidence in the project and our company confidence in that this was the one item we did not have to manage.

Close
4 5
Very versatile and well built product.

Very responsive. I went to the website, sent an email and received a response within the hour, plus good follow up after purchase. Quick shipping, great price, very versatile and…
Read More

Very responsive. I went to the website, sent an email and received a response within the hour, plus good follow up after purchase. Quick shipping, great price, very versatile and well built product.

Close
5 5
SafeRack has always come through for us.

I have counted on SafeRack several times to expedite shipment of these when we needed one. Very responsive and helpful, keeping me informed all the way through the order and…
Read More

I have counted on SafeRack several times to expedite shipment of these when we needed one. Very responsive and helpful, keeping me informed all the way through the order and through shipment of the product.

They have always come through for us. The SafeRack is the piece of equipment we want and like in our plant. It makes the employees think “safety.” It looks good, and they are the best safety device we have to load trailers.

Close
4 5
Faster shipment than their competitors.

SafeRack had material ready for shipment within 1 month of order placement. Other competitors offered 3 to 4 months. The product was easy to assemble, worked very well and came…
Read More

SafeRack had material ready for shipment within 1 month of order placement. Other competitors offered 3 to 4 months. The product was easy to assemble, worked very well and came in different sizes. SafeRack was the only company I wanted to provide me with the gangway. I found that SafeRack offered more quality items that I would purchase in the future.

Close
4 5
This product improves safety.

Fast delivery, very responsive sales staff, and worked well addressing our safety concerns. The weight, dimensions, color and durability are all great benefits of this product. Not forgetting the overall…
Read More

Fast delivery, very responsive sales staff, and worked well addressing our safety concerns. The weight, dimensions, color and durability are all great benefits of this product. Not forgetting the overall reason to recommend this product, it improves safety.

Close
4 5
SafeRack exceeded the delivery we requested.

Heather Schaller, my inside salesperson, was very helpful in getting proposals to me, and getting the order placed. We have a number of your gangways with safety cages, and our…
Read More

Heather Schaller, my inside salesperson, was very helpful in getting proposals to me, and getting the order placed. We have a number of your gangways with safety cages, and our operators find them very user friendly. Construction is very good and the units look good in the plant. SafeRack exceeded the delivery we requested, allowing us to receive the product early. Thank you SafeRack and the SafeRack Team.

Close
4 5
The ease of installing our new universal safety gates saved us time and money.

The ease of installing our new universal safety gates saved us time and money. Time is essential when dealing with safety. The universal safety gate swings in both directions, and…
Read More

The ease of installing our new universal safety gates saved us time and money. Time is essential when dealing with safety. The universal safety gate swings in both directions, and it can be mounted easily to almost anything. I really appreciate that we can inventory one gate for all services at our facility. I have had only positive feedback from refinery personnel about the gates and if I had to pick a negative it would have to be that I didn’t know about the gates as soon as they came out.

Close
4 5
Safety, convenience, and affordability are the major benefits of this product.

John Edwards is great, answering my phone calls and questions. Safety, convenience, and affordability are the major benefits of this product. It is the safest way to get on top…
Read More

John Edwards is great, answering my phone calls and questions. Safety, convenience, and affordability are the major benefits of this product. It is the safest way to get on top of a truck. We have purchased several for our company.

Close
4 5
Increases safety, manageability, and cost effectiveness.
 

Everything was fast and efficient from the time I ordered it until the time I received the RollAStep. Our representative was very friendly, answered all of my questions promptly and was…
Read More

Everything was fast and efficient from the time I ordered it until the time I received the RollAStep. Our representative was very friendly, answered all of my questions promptly and was very knowledgeable. The product works great in our warehouse, increasing safety, manageability, and cost effectiveness.

Close
5 5
SafeRack personnel and sales staff were exceptional.

SafeRack personnel and sales staff were exceptional in helping myself and my company to complete and safely retrieve the right parts for the job. Thanks SafeRack, for the knowledge to…
Read More

SafeRack personnel and sales staff were exceptional in helping myself and my company to complete and safely retrieve the right parts for the job. Thanks SafeRack, for the knowledge to get our project completed.

Close
4 5
SafeRack is a major player in this market.

John Nance was actually on site prior to placing the order. Very good impression! SafeRack is a major player in this market. With the ease of installation, good quality, and…
Read More

John Nance was actually on site prior to placing the order. Very good impression! SafeRack is a major player in this market. With the ease of installation, good quality, and competitive prices, I would definitely buy again.

Close
5 5
The product is perfect.

John Nance had great follow through during all steps: sales to delivery. The gangway is strong, easy to install (1 part), and simple to use. The product is perfect.

John Nance had great follow through during all steps: sales to delivery. The gangway is strong, easy to install (1 part), and simple to use. The product is perfect.

Close
4 5
I would definitely purchase again.

Very positive. Delivered within the estimated timeframe. Easy installation, lightweight and easy to operate. I would definitely purchase again.

Very positive. Delivered within the estimated timeframe. Easy installation, lightweight and easy to operate. I would definitely purchase again.

Close
4 5
Very satisfied.

Delivered as scheduled. Able to meet more client needs with stock in hand is very handy. Easy product to handle, and a very important product for the oil and gas…
Read More

Delivered as scheduled. Able to meet more client needs with stock in hand is very handy. Easy product to handle, and a very important product for the oil and gas industry. Very satisfied.

Close
4 5
We will purchase these gates for all future installations.

Delivery was extremely fast. Mark Gardner was very courteous and helpful. With the ease of installation and cost savings of a complete unit, plus its versatility (left or right), completion…
Read More

Delivery was extremely fast. Mark Gardner was very courteous and helpful. With the ease of installation and cost savings of a complete unit, plus its versatility (left or right), completion (already painted) and how lightweight it is make YellowGate the simple choice. We will no longer have our safety gates fabricated. We will purchase these gates for all future installations.

Close
5 5
The service is what makes the difference.

The delivery was as promised. Our previous provider fell short on service after the sale, and assistance in providing the correct product for the customer. I am very pleased with…
Read More

The delivery was as promised. Our previous provider fell short on service after the sale, and assistance in providing the correct product for the customer. I am very pleased with the service SafeRack provides. The salesman has been extremely helpful and has gone out of his way to assist in any way possible. Not to be negative, but the fall protection products are comparable, the service is what makes the difference.

Close
5 5
Recommended for cost and ease of installation.

Product was delivered within a week. Good quality that serves my need. I would recommend this product for cost and ease of installation.

Product was delivered within a week. Good quality that serves my need. I would recommend this product for cost and ease of installation.

Close
4 5
I would recommend it to anyone looking for a safety gate.

No negatives, all positive. Sales personnel was accurate, knowledgable and to the point. The product worked great and the price was reasonable. I would recommend it to anyone looking for…
Read More

No negatives, all positive. Sales personnel was accurate, knowledgable and to the point. The product worked great and the price was reasonable. I would recommend it to anyone looking for a safety gate. It was installed by our own staff, easily and quickly, without any mishaps. We have a stringent safety program at our large company, with many locations, and I will recommend the use of this product where needed.

Close
4 5
I will be a repeat customer.

John Edwards was cordial and very responsive to my needs and questions. I would definitely recommend this product due to the helpful sales staff and 3 main reasons: 1. Ease…
Read More

John Edwards was cordial and very responsive to my needs and questions. I would definitely recommend this product due to the helpful sales staff and 3 main reasons: 1. Ease of installation 2. Operability 3. Sound construction. With this purchase all I can say is, I will be a repeat customer.

Close
5 5
Safety is our No.1 goal.

Safety is our No.1 goal, so we chose your company who has a lot of different ideas, working as a team, to make the right choice of products we need.…
Read More

Safety is our No.1 goal, so we chose your company who has a lot of different ideas, working as a team, to make the right choice of products we need. Safe, great and long lasting products.

Close
5 5
Our safety department is very excited about this ramp.

The delivery time was very fast. My guy says this is the best ramp we have ever had at the docks. Our ships are getting taller, and the ramp makes…
Read More

The delivery time was very fast. My guy says this is the best ramp we have ever had at the docks. Our ships are getting taller, and the ramp makes everything easier on my guys. Our safety department was very excited about the ramp. I am ordering a second one for the other ship dock.

Close
4 5
This is a sturdy product.

It was delivered ahead of schedule. I had an expedited order and it beat the originally scheduled date. Very responsive. Travis McCraine seems to answer all hours of the day.…
Read More

It was delivered ahead of schedule. I had an expedited order and it beat the originally scheduled date. Very responsive. Travis McCraine seems to answer all hours of the day. Even with a design revision between the original and purchased gangway, it still bolted up without modifying bolt locations. Flexible design, balanced for easy lifting and lowering, and plenty of room to walk. This is a sturdy product.

Close
4 5
Compared to other products, it offers a safer working area and is easier to install.

I had product within a couple days of ordering. Compared to other products on the market and what we have used, it offers a safer working area, and is easier…
Read More

I had product within a couple days of ordering. Compared to other products on the market and what we have used, it offers a safer working area, and is easier to install. Stronger-Safer guard for top of tank car openings, and being brightly colored we have not accidentally sent one off site by forgetting to remove from the top of a tank car.

Close
4 5
SafeRack is a great company to work with.

The products were delivered on the due date as expected. Great job! Between Kim Anderson and Jason McKnight I am always able to get the answers and products I need…
Read More

The products were delivered on the due date as expected. Great job! Between Kim Anderson and Jason McKnight I am always able to get the answers and products I need rapidly and professionally. I found SafeRack to be a great company to work with. Always accommodating and helpful every step of the way.

Customer service at SafeRack is top notch. They are flexible and work with you no matter what the job throws at you. I had special shipping requirements and never once heard anything but helpful suggestions and resolutions to my problems. Thanks for making this such an easy project. I definitely will recommend SafeRack. You guys ROCK!

Close
4 5
Delivered in a timely fashion.
 

Product was delivered on the date that we were told it would be delivered, in a timely fashion. The product met our needs, and was of good quality. Our sales…
Read More

Product was delivered on the date that we were told it would be delivered, in a timely fashion. The product met our needs, and was of good quality. Our sales person was courteous and kept us well informed as to when the product would be delivered.

Close
4 5
Cheaper than its competitors.

Very fast shipping. Customer service was great, and the product is outstanding, plus cheaper than competitor.

Very fast shipping. Customer service was great, and the product is outstanding, plus cheaper than competitor.

Close
4 5
SafeRack and its people care about doing business the right way.

I ordered a gangway then 3 weeks later ordered another one. 3 weeks after that, another came up for order in our system. When I placed the order, the salesperson…
Read More

I ordered a gangway then 3 weeks later ordered another one. 3 weeks after that, another came up for order in our system. When I placed the order, the salesperson responded back making sure I wanted to order a third one. After checking our system, the third one was duplicated and we did not need it. A lot of places would have just filled the order and charged us. That shows how much SafeRack and its people care about doing business the right way with us. I would definitely recommend this product. In fact, I already have.

Close
5 5
This is a quality product at a good price with quick delivery.

Excellent salesman response. David Daniel responded with a quote within a few hours of the initial inquiry. This is a quality product at a good price with quick delivery. Your…
Read More

Excellent salesman response. David Daniel responded with a quote within a few hours of the initial inquiry. This is a quality product at a good price with quick delivery. Your MAUI system increased our safety level, productivity, and added a more professional appearance to our truck unloading area. The entire process was smooth and easy. We are happy with our purchase.

Close
4 5
Very responsive, with a great turnaround, and good quality product.
 

Very responsive, with a great turnaround, and good quality product. Sam Ham quickly responded with a drawing in order to to verify what we needed. Then shipped it quick.

Very responsive, with a great turnaround, and good quality product. Sam Ham quickly responded with a drawing in order to to verify what we needed. Then shipped it quick.

Close
5 5
I like the quality materials used.

1. Great customer contact abilities 2. Ability to customize with small changes 3. Willingness to ship to a facility in larger components. I liked the quality materials used, and the…
Read More

1. Great customer contact abilities 2. Ability to customize with small changes 3. Willingness to ship to a facility in larger components. I liked the quality materials used, and the visual impact of the equipment. From what we’ve seen so far, the functionality is also a great positive.

Close
5 5
Better than the competition.

Delivered ahead of promised schedule. Ease of operation, built to accommodate existing space and was installed in one day. We would definitely recommend, because it's just better than the competition.

Delivered ahead of promised schedule. Ease of operation, built to accommodate existing space and was installed in one day. We would definitely recommend, because it’s just better than the competition.

Close
4 5
Top notch across the board.

I needed an order quickly and SafeRack came through. Product was shipped out fast with good communication. John Bast with SafeRack was top notch. Complete understanding of what I needed,…
Read More

I needed an order quickly and SafeRack came through. Product was shipped out fast with good communication. John Bast with SafeRack was top notch. Complete understanding of what I needed, and how to help. Now our employees do not have to strain when opening railcars. Very light weight, less chance of employee falling from railcar., plus less back injuries. Have no complaints with the customer service or the quality of the product. Top notch across the board.

Close
4 5
Product installation was spot on.

Salesman's knowledge of product, ease of communication with sales, well prepared quote, pricing and delivery. Product installation was spot on.

Salesman’s knowledge of product, ease of communication with sales, well prepared quote, pricing and delivery. Product installation was spot on.

Close
4 5
Great communication on status of order until delivery.

Top notch, simple easy process getting order placed. The purchase experience from initial contact with sales to delivery at one of our remote sites was smooth and without effort. Great…
Read More

Top notch, simple easy process getting order placed. The purchase experience from initial contact with sales to delivery at one of our remote sites was smooth and without effort. Great communication on status of order until delivery. Packaged very nicely with everything you need.

Close
4 5
Incredibly fast.

Incredibly fast. We had an emergency need for a customer, so we picked one up, in Andrews, the same day. Kim Anderson was very helpful. The customer is very appreciative…
Read More

Incredibly fast. We had an emergency need for a customer, so we picked one up, in Andrews, the same day. Kim Anderson was very helpful. The customer is very appreciative of the fast service, when they had an emergency need for the product. They were very pleased to be able to get the gate the same day.

Close
5 5
Simple, affordable, excellent product.

Only positive experiences were encountered at every phase of communication and interface. Quality, delivery, exceptional value and a most satisfying product at an outstanding value. I had immediate response to…
Read More

Only positive experiences were encountered at every phase of communication and interface. Quality, delivery, exceptional value and a most satisfying product at an outstanding value. I had immediate response to my initial inquiry, then given the contacts with the factory and all parties that assisted with the questions raised. All of our needs were met with a simple, affordable, excellent product.

Close
5 5
SafeRack had equipment to fit our needs and responsive personnel.

SafeRack had equipment to fit our needs, with adaptability to existing equipment. and responsive personnel. SafeRack won the contract due to the detailed attention provided by your field service representative,…
Read More

SafeRack had equipment to fit our needs, with adaptability to existing equipment. and responsive personnel. SafeRack won the contract due to the detailed attention provided by your field service representative, Mark Gardner. So far all interaction with SafeRack has been positive. We are a chemical manufacturer with rather extensive qualification process for working on our site. SafeRack’s safety record qualified them to work on site and they have agreed to meet our required contractor safety training.

Close
4 5
Easy ordering process, for a good price.

Easy ordering process, for a good price, less than other with the same product, and good quality.

Easy ordering process, for a good price, less than other with the same product, and good quality.

Close
4 5
Customer service 10. Quality 10.

Customer service 10. Sales great. Quality 10. Delivery on time. Price so competitive.

Customer service 10. Sales great. Quality 10. Delivery on time. Price so competitive.

Close
5 5
Excellent customer service, a plus in today’s competitive marketplace.

I received excellent customer service... a plus in today's competitive marketplace. Transloading sites must have some sort of containment; this is compact, lightweight, and easy to store for quick access…
Read More

I received excellent customer service… a plus in today’s competitive marketplace. Transloading sites must have some sort of containment; this is compact, lightweight, and easy to store for quick access when needed.

Close
4 5
I am now aware of different types of containment solutions for future projects.

The product was delivered ahead of expected delivery date. Our sales rep, John Nance was excellent. Sent me information on the same days requested (product instructions, detail drawings, MSDS, ect.).…
Read More

The product was delivered ahead of expected delivery date. Our sales rep, John Nance was excellent. Sent me information on the same days requested (product instructions, detail drawings, MSDS, ect.). I am now aware of different types of containment solutions for future projects. Should I come across a time for the need of containment solutions, I would definitely utilize SafeRack for assistance and product ordering.

Close
4 5
Everyone wins!

Yes for simplicity, expedited delivery, and when we can help our client conform to safety regs, everyone wins! It is always a pleasure working with your staff. I think they…
Read More

Yes for simplicity, expedited delivery, and when we can help our client conform to safety regs, everyone wins! It is always a pleasure working with your staff. I think they deserve a paid weekend trip to Disney! Just sayin!

Close
4 5
I have dealt with a competitor and did not receive the same level of service after the sale.

As usual, very responsive. Service was great and delivery was on time. I like talking to Dana Brogdon, she is very personable and exudes the feeling SafeRack is there for…
Read More

As usual, very responsive. Service was great and delivery was on time. I like talking to Dana Brogdon, she is very personable and exudes the feeling SafeRack is there for Nustar. The gangways meet our safety requirements, they are reliable and easy to operate. I have dealt with a competitor and did not receive the same level of service after the sale.

Close
4 5
As always, great price, quality and customer service.

We were able to assemble and erect the platforms and rack quickly. They are performing as designed, keeping the drivers safe and reducing liability overall. This is the third rack…
Read More

We were able to assemble and erect the platforms and rack quickly. They are performing as designed, keeping the drivers safe and reducing liability overall. This is the third rack we have ordered from SafeRack. As always, great price, quality and customer service.

Close
4 5
We had a great experience with your company.

We had a great experience with your company. Thanks for all your support!

We had a great experience with your company. Thanks for all your support!

Close
5 5
My operators are happy.

Fantastic. John Nance helped us every step of the way. SafeRack gangways are simple and easy to lower and raise compared to the plant's old models. Look professional, easy to…
Read More

Fantastic. John Nance helped us every step of the way. SafeRack gangways are simple and easy to lower and raise compared to the plant’s old models. Look professional, easy to operate, and my operators are happy (which is the most important benefit).

Close
5 5
The communication and customer service was great!

Our experience from the first phone call to delivery of our fourth SafeRack was great. Everything was simple and straight forward with no hassles. The communication and customer service was…
Read More

Our experience from the first phone call to delivery of our fourth SafeRack was great. Everything was simple and straight forward with no hassles. The communication and customer service was great! We feel better as a company that we have provided quality fall protection for our employees.

Close
4 5
A great product at a great price.

The sales staff is always ready and willing to help on any products I may be looking for. A great product at a great price, already put together and ready…
Read More

The sales staff is always ready and willing to help on any products I may be looking for. A great product at a great price, already put together and ready to install.

Close
4 5
Exactly what my customer needed.

Sturdy material, lightweight, easy to handle. It was exactly what my customer needed, and this was easy to find on the website.

Sturdy material, lightweight, easy to handle. It was exactly what my customer needed, and this was easy to find on the website.

Close
4 5
This is how a business should run.

I ordered it. I paid for it. I was communicated to about when it would ship. It shipped. I received it. It was exactly what I ordered. You followed up…
Read More

I ordered it. I paid for it. I was communicated to about when it would ship. It shipped. I received it. It was exactly what I ordered. You followed up on my thoughts about this experience. This is how a business should run. And yours does.

Close
5 5
Saved us $1,000.

Shopping around for two Maui units saved us $1,000.00. The MAUI is a great product, and Molly Laqua was responsive to our phone calls.

Shopping around for two Maui units saved us $1,000.00. The MAUI is a great product, and Molly Laqua was responsive to our phone calls.

Close
4 5
You are a one stop shop for safety and railcar needs.

Very responsive. All I ever need to do is email, and my orders are placed and shipped with no hassle, even though we are in Canada. You are a one…
Read More

Very responsive. All I ever need to do is email, and my orders are placed and shipped with no hassle, even though we are in Canada. You are a one stop shop for safety and railcar needs.

Close
5 5
Your customers will never have anything negative to say.

Dana Brogdon was absolutely heads above any customer service person I have ever dealt with. We had a few minor issues come up since our system was a modified version,…
Read More

Dana Brogdon was absolutely heads above any customer service person I have ever dealt with. We had a few minor issues come up since our system was a modified version, but she answered any and all questions, and handled any requests that I had in regards to materials or shipping. If your entire team is anything close to her, your customers will never have anything negative to say.

Close
4 5
Light years better than your competitors.

Molly Laqua was excellent, responsive and had almost immediate answers to each question or comment. Light years better than your competitors in terms of responsiveness, quality, documentation, and delivery.

Molly Laqua was excellent, responsive and had almost immediate answers to each question or comment. Light years better than your competitors in terms of responsiveness, quality, documentation, and delivery.

Close
4 5
SafeRack is our sole provider of railcar pans.

Phyllis was, and always has been, very easy to work with and makes ordering your products a real pleasure. Cost, quality, and reliability will definitely make SafeRack our sole provider…
Read More

Phyllis was, and always has been, very easy to work with and makes ordering your products a real pleasure. Cost, quality, and reliability will definitely make SafeRack our sole provider of railcar pans.

Close
4 5
No problem with custom dimensions.

We had custom dimensions, and that was not a problem. We would have no problem dealing with SafeRack again. Rustin was very instrumental throughout this process, and the product was…
Read More

We had custom dimensions, and that was not a problem. We would have no problem dealing with SafeRack again. Rustin was very instrumental throughout this process, and the product was delivered fast.

Close
4 5
World class product with sophisticated technology.

World class product with sophisticated technology; user friendly and safe; excellent engineering. The company brand itself is so popular, with the addition of your company name - SafeRack, which means…
Read More

World class product with sophisticated technology; user friendly and safe; excellent engineering. The company brand itself is so popular, with the addition of your company name – SafeRack, which means “second name for safety.” Easy to assemble and maintain. Very economical and great value for your money. Vey compact and safe. We will recommend to all because of its unique features and reliability.

Close
5 5
Cost effective, great appearance, easy to assemble.

1. Cost effective for large area need where design would require structures needed vs. contractor building on site 2. Appearance and design is already safety-oriented to meet code 3. Structure…
Read More

1. Cost effective for large area need where design would require structures needed vs. contractor building on site 2. Appearance and design is already safety-oriented to meet code 3. Structure is made to accommodate ease of assembly and access without fatal redesign cost, with prompt delivery and no issues.

Close
5 5
We had lots of questions, all of them answered.
 

Rustin was very responsive, and great help to us with the order. Making helpful suggestions and answering all of our questions right on the phone. Delivery was much faster than…
Read More

Rustin was very responsive, and great help to us with the order. Making helpful suggestions and answering all of our questions right on the phone. Delivery was much faster than we expected. We had lots of questions, so his help was very much appreciated.

Close
5 5
Addressed all my safety concerns.

Very good quality and very adaptable to my project, with the pre-engineered modular design. It is a superior product, and exceeded in covering all my safety concerns.

Very good quality and very adaptable to my project, with the pre-engineered modular design. It is a superior product, and exceeded in covering all my safety concerns.

Close
4 5
SafeRack value and quality is excellent.

SafeRack value and high quality is excellent, when you take into account the support and quality of the product.

SafeRack value and high quality is excellent, when you take into account the support and quality of the product.

Close
5 5
The whole organization operates on a professional level.

The whole organization operates on a professional level. Very friendly and knowledgeable in their areas. The sale rep, Stephen Todd, came out and was very nice and knew his business.

The whole organization operates on a professional level. Very friendly and knowledgeable in their areas. The sale rep, Stephen Todd, came out and was very nice and knew his business.

Close
5 5
John was very responsive, and did a wonderful job supporting us throughout the project.

I really apppricate John Bast's help throughout this project. He was the main reason why we purchased the two fall protection platforms from SafeRack. He was very responsive, and did…
Read More

I really apppricate John Bast’s help throughout this project. He was the main reason why we purchased the two fall protection platforms from SafeRack. He was very responsive, and did a wonderful job supporting us throughout the project

Close
5 5
I can always depend on a great product from SafeRack.

Your SafeRack equipment has provided a better, safer and more cost effective alternative for our employees while conducting tanker truck inspections. TO PREVENT A FALL IS PRICELESS. I can always…
Read More

Your SafeRack equipment has provided a better, safer and more cost effective alternative for our employees while conducting tanker truck inspections. TO PREVENT A FALL IS PRICELESS. I can always depend on a great product from SafeRack.

Close
4 5
A seamless transaction.

All positive experiences with my interactions with SafeRack. They answered all of my questions promptly, pricing, engineering, and delivery. It was a seamless transaction.

All positive experiences with my interactions with SafeRack. They answered all of my questions promptly, pricing, engineering, and delivery. It was a seamless transaction.

Close
5 5
Longevity, manufacturing quality.

Longevity (minimize future failure), ease of replacement parts, and manufacturing quality.

Longevity (minimize future failure), ease of replacement parts, and manufacturing quality.

Close
4 5
Great service and quality products at a good price.

SafeRack is a company with great service and quality products at a good price.

SafeRack is a company with great service and quality products at a good price.

Close
5 5
SafeRack makes the finest work platforms available.

Great product, reliable, easy to use, safe, with fast delivery and friendly service. SafeRack makes the finest work platforms available.

Great product, reliable, easy to use, safe, with fast delivery and friendly service. SafeRack makes the finest work platforms available.

Close
5 5
Everyone was pleasant to deal with.
 

Price, lead time and the life of the product makes this a smart buy. Overall from the RFQ, to the response, to setting up terms, all the way to receiving…
Read More

Price, lead time and the life of the product makes this a smart buy. Overall from the RFQ, to the response, to setting up terms, all the way to receiving my order was done efficiently and everyone was pleasant to deal with.

Close
5 5
Good brand, technology, and warranty, with a better price.
 

Good brand, good technology, good warranty, with a better price and lead time.

Good brand, good technology, good warranty, with a better price and lead time.

Close
4 5
Fast service and friendly staff.

It took a while for us to figure out what I needed but, after pictures were sent, it took 3 days to receive the product. Fast service and friendly staff.

It took a while for us to figure out what I needed but, after pictures were sent, it took 3 days to receive the product. Fast service and friendly staff.

Close
4 5
Quality equipment, reasonable pricing, and great service.
 

Our customers waited til the last minute, but there were no issues going this route with SafeRack. When we contacted SafeRack, we were called back the same day, if not…
Read More

Our customers waited til the last minute, but there were no issues going this route with SafeRack. When we contacted SafeRack, we were called back the same day, if not the next morning, and we were able to talk to someone that really knew the product. With SafeRack I feel that we will be able to find quality equipment, reasonable pricing, and great service.

Close
4 5
A better price than we had anticipated.

I appreciated the way our representative, Sam Ham, provided information to us even before we requested it. Plus, along with the customer service, we received a better price than we…
Read More

I appreciated the way our representative, Sam Ham, provided information to us even before we requested it. Plus, along with the customer service, we received a better price than we had anticipated.

Close
5 5
Easy to assemble, lightweight design.

Easy to assemble, lightweight design, and set up is cost effective, versus on-site building from scratch.

Easy to assemble, lightweight design, and set up is cost effective, versus on-site building from scratch.

Close
4 5
All of my experiences with SafeRack have been positive.

John Nance was an excellent salesperson, from the first time I spoke with John about the safety rack, we had several discussions via email along with phone discussions which were followed…
Read More

John Nance was an excellent salesperson, from the first time I spoke with John about the safety rack, we had several discussions via email along with phone discussions which were followed up by a site visit. I couldn’t have asked for a better person to deal with. When I asked John to find me a location where a safety rack is presently being used, he found a location close to us and made the arrangement for us to visit the site. All of my experiences so far with SafeRack can be described as positive. We are just in the process of preparing to install the unit which I expect it will be all up and ready to go by March 18, 2013. The installation certainly doesn’t look to be very difficult at this point. So far the customer service, sales, engineering, product quality and delivery has been excellent. Keep up the good work.

Close
4 5
TOP NOTCH.

Mark Gardner is an excellent asset to SafeRack. He is extremely helpful and knowledgeable. Your gangways are an excellent product, sturdy, well constructed and easy to install. I had nothing…
Read More

Mark Gardner is an excellent asset to SafeRack. He is extremely helpful and knowledgeable. Your gangways are an excellent product, sturdy, well constructed and easy to install. I had nothing but a positive experience with the entire staff that I dealt with. I would, and will, recommend SafeRack to anyone. TOP NOTCH.

Close
4 5
Quality is at the top of the industry in my opinion.

My dealings with SafeRack has always been positive. SafeRack personnel are always very easy to discuss items with and very responsive. Quality is at the top of the industry in…
Read More

My dealings with SafeRack has always been positive. SafeRack personnel are always very easy to discuss items with and very responsive. Quality is at the top of the industry in my opinion. Delivery was as promised when the order was placed.

Close
4 5
Strong, stable construction, ease of use and longevity.

Our SafeRack salesperson, Molly Laqua, was very helpful and informative with the product and other safety products SafeRack offers. I have already recommended your YellowGate safety gate to other peers.…
Read More

Our SafeRack salesperson, Molly Laqua, was very helpful and informative with the product and other safety products SafeRack offers. I have already recommended your YellowGate safety gate to other peers. I love strong, stable construction, ease of use and longevity.

Close
4 5
The best in the field.

I don't like buying over the phone but you guys make it pleasant, and your staff is very knowledgeable (the best in the field ).

I don’t like buying over the phone but you guys make it pleasant, and your staff is very knowledgeable (the best in the field ).

Close
5 5
An absolute pleasure to work with.

Linda Hardee is an absolute pleasure to work with as well as the other staff at SafeRack. Whether it was a warranty related issue or not, the parts, service and…
Read More

Linda Hardee is an absolute pleasure to work with as well as the other staff at SafeRack. Whether it was a warranty related issue or not, the parts, service and QC personnel have been very helpful and professional. When I have entered into discussions about trucker safety, I very confidently throw the name SafeRack around.

Close
5 5
Built to last with not only quality, but safety in mind.

Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite, answered all questions in a timely…
Read More

Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite, answered all questions in a timely manner and the product arrived in a reasonable time without any additional expediting fees. From the quoting process, right through to the delivery, and even a follow-up by customer service, to ensure that we, as the customer, we have been completely satisfied with our purchase from SafeRack. Built to last with not only quality, but safety in mind. The price was less, but the service was top dollar! End result, this product will last for years in our facility.

Close
5 5
Easy to install and construct upon arrival.

ErectAStep is quality built, easy to order in a simple set of steps. Delivery time was expedited and it was easy to install and construct upon arrival.

ErectAStep is quality built, easy to order in a simple set of steps. Delivery time was expedited and it was easy to install and construct upon arrival.

Close
5 5
It is nice to know where to buy gangway replacement parts and get them reasonably fast.

It is nice to know where to buy gangway replacement parts and get them reasonably fast.

It is nice to know where to buy gangway replacement parts and get them reasonably fast.

Close
5 5
I have always experienced a positive outcome.

I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis…
Read More

I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis and many of our locations have followed suit. I have a lot of confidence in the SafeRack line of products and have always experienced a positive outcome. Ray Evans is very customer-oriented and is always very responsive in answering any questions or concerns. I have been recommending SafeRack for years. The SafeRack products that I have used are superior to the competition.

Close
5 5
The SafeRack products that I have used are superior to the competition.

I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis…
Read More

I have purchased multiple products from SafeRack in the past and have always had good results. I was the first one within our company that made the switch from Carbis and many of our locations have followed suit. I have a lot of confidence in the SafeRack line of products and have always experienced a positive outcome. Ray Evans is very customer oriented and is always very responsive in answering any questions or concerns. I have been recommending SafeRack for years. The SafeRack products that I have used are superior to the competition.

Close
4 5
It’s light, easy to use and safe.

I would recommend it to anyone using a chain for loading railcars, it's light, easy to use and safe.

I would recommend it to anyone using a chain for loading railcars, it’s light, easy to use and safe.

Close
5 5
Provides peace of mind knowing that we are being proactive in protecting our employees.

There really is no reason NOT to have one if you have an application for it. Provides peace of mind knowing that we are being proactive in protecting our employees.

There really is no reason NOT to have one if you have an application for it. Provides peace of mind knowing that we are being proactive in protecting our employees.

Close
4 5
Thanks and keep up the great work!

Bryce did a fantastic job of answering my questions, providing feedback, quick quotes, delivery, etc. I had one question that Bryce did not know off the top of his head,…
Read More

Bryce did a fantastic job of answering my questions, providing feedback, quick quotes, delivery, etc. I had one question that Bryce did not know off the top of his head, so he dug into the details and quickly returned an answer. As well as providing options for future orders. Thanks and keep up the great work!

Close
5 5
Love the ease of installation and OSHA compliance.

I've used SafeRack several times. Their products are code-compliant and easy to install with many options to chose from. Love the ease of installation and OSHA compliance. Product was delivered…
Read More

I’ve used SafeRack several times. Their products are code-compliant and easy to install with many options to chose from. Love the ease of installation and OSHA compliance. Product was delivered very fast.

Close
4 5
Overall I’m satisfied.

Custom application. Customer service, from salesperson Molly Laqua, has been very responsive. Delivery was as requested and on time. Overall I'm satisfied to date. Three benefits about this SafeRack product:…
Read More

Custom application. Customer service, from salesperson Molly Laqua, has been very responsive. Delivery was as requested and on time. Overall I’m satisfied to date. Three benefits about this SafeRack product: SafeRack installation ability, professional field crews, and responsive sales team.

Close
4 5
Delivered right on time.
 

I am an industrial project manager. When I am shopping for a product, I want it shipped when I ask it to be shipped. Not before, not after. I asked…
Read More

I am an industrial project manager. When I am shopping for a product, I want it shipped when I ask it to be shipped. Not before, not after. I asked for delivery to a job site 45 days after I ordered, and 45 days later, the product arrived. Timing is essential in my work, in all work.

Close
4 5
Our employees are more comfortable and feel safer now than on gangways we were using before.

The design, quality, price, and value are hard to beat. Add to that, the prompt and courteous response from customer service, are all a major factor in implementing a program…
Read More

The design, quality, price, and value are hard to beat. Add to that, the prompt and courteous response from customer service, are all a major factor in implementing a program to phase out current gangways, and to investigate other products. Our men are more comfortable and feel safer now than on gangways we were using.

Close
4 5
Items arrived much quicker than I anticipated.

Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure the order went through without any…
Read More

Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure the order went through without any delays. Items arrived much quicker than I anticipated.

Close
5 5
A far better deal than custom engineering and fabricating.

Our sales rep, John Edwards, was very responsive and the product was delivered in only two weeks. ErectaStep's ease of on-site assembly was a far better deal than custom engineering…
Read More

Our sales rep, John Edwards, was very responsive and the product was delivered in only two weeks. ErectaStep’s ease of on-site assembly was a far better deal than custom engineering and fabricating.

Close
4 5
Time saving, good quality product, with the latest technology.

Time saving, good quality product, with the latest technology. As usual, Chris Hite was very quick with his response to our needs.

Time saving, good quality product, with the latest technology. As usual, Chris Hite was very quick with his response to our needs.

Close
4 5
Both delivery and customer service were fast.

Both delivery and customer service was fast, courteous and follow-up was great.

Both delivery and customer service was fast, courteous and follow-up was great.

Close
4 5
One of the best, if not the best, salesmen that I have ever dealt with.

Pat Early was absolutely one of the best, if not the best, salesmen that I have ever dealt with. He was always responsive to my needs, understood the changes and…
Read More

Pat Early was absolutely one of the best, if not the best, salesmen that I have ever dealt with. He was always responsive to my needs, understood the changes and assisted in getting them taken care of. I have recommended SafeRack to all the other plants within my division of Owens Corning. Scott Hite was another outstanding salesman that I had the pleasure of dealing with. Our original design called for an auto-tarping system (which is how I found out about SafeRack), but after investigating it with Scott and Pat, they came to me and informed that due to building specs you were unable to install one. That is where a couple of competitors kind of stopped, but Pat kept bringing up other possible solutions. His dedication to the project is why we ended up choosing SafeRack. When the units came, they were just as described. They were packaged secure and together, and were a simple unload. Install went without issue, because of the way that SafeRack loaded the parts and pieces. The end user (the truck drivers) like the ease of use of the gangways. The Owens Corning Rockford Plant is grateful to SafeRack for assisting us in reducing a safety risk at a fair price.

Close
5 5
Safety, functionality, well engineered product and good communication.

Safety, functionality, well engineered product and good communication through Gunny Smith, equals a HAPPY LOADING TEAM.

Safety, functionality, well engineered product and good communication through Gunny Smith, equals a HAPPY LOADING TEAM.

Close
5 5
Delivered with exceptional speed.

The product is good, easy to install and was delivered with exceptional speed. We needed quick delivery, and with Mark Gardner's help, the rush delivery time was met.

The product is good, easy to install and was delivered with exceptional speed. We needed quick delivery, and with Mark Gardner’s help, the rush delivery time was met.

Close
5 5
SafeRack turned a negative situation into a positive outcome.

The construction of the unit is better than the competition and is very visible as it sits next to other gangways. It stands out! We had been given bad center…
Read More

The construction of the unit is better than the competition and is very visible as it sits next to other gangways. It stands out! We had been given bad center line measurements from the end user and needed immediate help. David Daniel helped expedite a new gangway and all involved appreciated his help which turned a negative situation into a positive outcome, achieving the ultimate customer experience… Thanks SafeRack!!!

Close
5 5
We are very satisfied with the personnel and products from SafeRack.

Our sales rep David Daniel is very positive and always smiling. This matches our business model. NuStar is one of the best places to work and SafeRack fits in perfectly.…
Read More

Our sales rep David Daniel is very positive and always smiling. This matches our business model. NuStar is one of the best places to work and SafeRack fits in perfectly. Mr. Daniel expresses an interest in satisfying the customer and offers to assist in any way possible. We are very satisfied with the personnel and products from SafeRack. NuStar is impressed with the excellent service SafeRack provides.

Close
4 5
Very fast, friendly, and informative.

Very fast, friendly, informative and took care of my entire order and payment within minutes. Extremely fast delivery... A couple of days and we had our order...

Very fast, friendly, informative and took care of my entire order and payment within minutes. Extremely fast delivery… A couple of days and we had our order…

Close
5 5
I really enjoyed working with the SafeRack team.

John Nance did a marvelous job with me, he always made sure the service was A1 when I had a question, he was always answering right away. I really appreciate…
Read More

John Nance did a marvelous job with me, he always made sure the service was A1 when I had a question, he was always answering right away. I really appreciate working with him on this project. Project was delivered right on time. I really enjoyed working with the SafeRack team.

Close
4 5
Definitely a very good and useful product.

The delivery came prior to the estimated delivery date and the customer service was extremely responsive and helpful with my product selection. Definitely a very good and useful product.

The delivery came prior to the estimated delivery date and the customer service was extremely responsive and helpful with my product selection. Definitely a very good and useful product.

Close
5 5
The spill containment is great and will work the best for what we are doing.

The customer service was great. I got to talk to someone in the area and we were able to be understood. The spill containment is great and will work the best…
Read More

The customer service was great. I got to talk to someone in the area and we were able to be understood. The spill containment is great and will work the best for what we are doing.

Close
5 5
The product meets our needs “off-the-shelf.”

The product had modular features that allowed us to customize and meet the needs of our unique project. Products from other companies that we researched would not meet our needs…
Read More

The product had modular features that allowed us to customize and meet the needs of our unique project. Products from other companies that we researched would not meet our needs in this “off-the-shelf” manner. Delivery was fast! We placed the order on Thursday and we received it Monday. Our sales rep, Chris Hite, responded to our emails almost immediately.

Close
4 5
Cuts operational cost as well as being an ergonomic asset.

Very good product design with a large view area of site glass, cuts operational cost as well as being an ergonomic asset, and cuts percentage of costly lost time accidents.

Very good product design with a large view area of site glass, cuts operational cost as well as being an ergonomic asset, and cuts percentage of costly lost time accidents.

Close
4 5
We are safer because of this product.

My salesman was excellent. He got back with me very quickly on all my requests and was very informative. My MP Series RollAStep was excellent quality, vert lightweight and stable.…
Read More

My salesman was excellent. He got back with me very quickly on all my requests and was very informative. My MP Series RollAStep was excellent quality, vert lightweight and stable. We are safer in the jobs w