5 5
SafeRack provided an efficient and economical way to solve one of our crossover issues.

Quick response from the sales team and very fast delivery on site. We were very pleased with the quality of this product!

Quick response from the sales team and very fast delivery on site. We were very pleased with the quality of this product!

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5 5
We needed some portable stairs and SafeRack delivered on time
 

Our salesperson was very responsive and our requested delivery was met.

Our salesperson was very responsive and our requested delivery was met.

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5 5
They were flexible in accommodating our needs by working around our production schedule.

The technicians assigned to inspect our equipment were experienced and made several practical recommendations to get our equipment into compliance.

The technicians assigned to inspect our equipment were experienced and made several practical recommendations to get our equipment into compliance.

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5 5
We needed a sectionalized catwalk installed to cross machinery

The custom catwalk crossover platform shipped within a few days and the sales rep assisted quickly and adequately.

The custom catwalk crossover platform shipped within a few days and the sales rep assisted quickly and adequately.

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5 5
SafeRack came to my plant and found me a solution for my obsolete parts!

Taelor Pryor is really great to work with. She is always helpful and she follows up with me after I receive my order. SafeRack has fair prices and shipping is…
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Taelor Pryor is really great to work with. She is always helpful and she follows up with me after I receive my order. SafeRack has fair prices and shipping is always on time.

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5 5
Installed as a walkover stile to get access to other side of site over cable tray ran on a sleeper

I would recommend this solution, as lead time was non-existent and it solved an issue that wasn't thought to be an issue until the project was almost complete. Short lead…
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I would recommend this solution, as lead time was non-existent and it solved an issue that wasn’t thought to be an issue until the project was almost complete. Short lead time and easy to install.

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5 5
The “Yellow Gates” arrived within a few days of placing the order!

We installed the Yellow Gates on all machine platforms above 4ft. They are far superior to using chains since the operators do not have to think about closing them once…
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We installed the Yellow Gates on all machine platforms above 4ft. They are far superior to using chains since the operators do not have to think about closing them once they access the platforms.

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5 5
We needed a OPW Right Tension Spring Cover and SafeRack Delivered!
 

The folks at SafeRack were very helpful! We explained what we were looking for and they helped us out in verifying that it was, in fact, what we needed!

The folks at SafeRack were very helpful! We explained what we were looking for and they helped us out in verifying that it was, in fact, what we needed!

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3 5
We already had a Permacable System but wanted to expand.

We needed the ability to walk on top and of different cars by rooftop. SafeRack's system provided us with the freedom of more than just 8ft at a time.

We needed the ability to walk on top and of different cars by rooftop. SafeRack’s system provided us with the freedom of more than just 8ft at a time.

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5 5
We needed a barrier gate to help us reduce rack damage, saving money and time in the future.

It has not been delivered yet but is on its way. While we would love to have it here earlier we understand that product availability is not always immediate. We…
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It has not been delivered yet but is on its way. While we would love to have it here earlier we understand that product availability is not always immediate. We feel the salesperson explained that this barrier gate should drastically help reduce that!

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5 5
SafeRack was probably the most willing and happy to help with any issues or questions I had.

Fixing some ergonomic issues within our pipeline station, accessing certain valves and a few piping crossovers. The product has not been delivered yet but I assume it will arrive very soon.

Fixing some ergonomic issues within our pipeline station, accessing certain valves and a few piping crossovers. The product has not been delivered yet but I assume it will arrive very soon.

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5 5
Replacement of SafeRack gangway due to damage sustained to the existing.
 

I have and will continue to recommend SafeRack to those in the industry. My experience with all of their employees has always been positive; their expertise, knowledge, and willingness to…
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I have and will continue to recommend SafeRack to those in the industry. My experience with all of their employees has always been positive; their expertise, knowledge, and willingness to help has always been invaluable……A top notch organization!

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5 5
New Loading Rack Gangway for Western Refining Terminal

The salesman at SafeRack was very helpful with our Loading Rack Gangway purchase. The product was delivered on time and correct.

The salesman at SafeRack was very helpful with our Loading Rack Gangway purchase. The product was delivered on time and correct.

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5 5
Washington State Department of Transportation needed a RollAStep Mobile Work Platform

We had a very short time frame, the product was delivered on time as needed. Thank You!

We had a very short time frame, the product was delivered on time as needed. Thank You!

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5 5
We needed safe metal stairs to access a roof elevation

The salesman was very helpful, responsive,  and made sure we would have the product delivered within the time frame the site required.

The salesman was very helpful, responsive,  and made sure we would have the product delivered within the time frame the site required.

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4 5
We needed a gangway to cross from our dock to a product barge

SafeRack provided a safe and stable solution with its MarinaStep product. The product was designed in a clever way to meet our needs and was delivered quick and easily. It…
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SafeRack provided a safe and stable solution with its MarinaStep product. The product was designed in a clever way to meet our needs and was delivered quick and easily. It is a nice looking safe and effective tool.

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5 5
We needed a new set of stairs and could not be happier with the result!

From the PO issue date to the delivery was 35 days. The stairs arrived on 6/18 and were scheduled to be installed on 6/21. I would recommend this to those…
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From the PO issue date to the delivery was 35 days. The stairs arrived on 6/18 and were scheduled to be installed on 6/21. I would recommend this to those needing to replace or install new stairs as the units are of heavy-duty construction, the quick drawing approval cycle, and the short delivery time frame. This was outstanding!

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5 5
Replacement part shipped fast in the time frame requested

We needed a replacement part for one of our top loading arms. Heath Mann was very helpful making sure we would receive our product on time.

We needed a replacement part for one of our top loading arms. Heath Mann was very helpful making sure we would receive our product on time.

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5 5
Exceeded our expectations and was delivered in less than one week

The platform we order provides access to top of load on flatbed trucks loading lumber. Safer for the driver to use self-adjusting stair and platform versus climbing on the trailer.…
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The platform we order provides access to top of load on flatbed trucks loading lumber. Safer for the driver to use self-adjusting stair and platform versus climbing on the trailer. My sales person was easy to deal with, had excellent communication, and knowledgeable of the product.

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5 5
Sales person was very responsive and our replacement parts shipped immediately

I bought a spare spring for one of my SafeRacks and was able to give a serial number of my unit and knew that I was getting the correct part…
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I bought a spare spring for one of my SafeRacks and was able to give a serial number of my unit and knew that I was getting the correct part for it.

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5 5
Saferack responded quickly with a custom design that worked perfectly for what we needed

Project was to improve safety and ease of access to tops of tankers at an unloading spot. Brad was responsive to questions, helpful in designing a solution that worked for…
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Project was to improve safety and ease of access to tops of tankers at an unloading spot. Brad was responsive to questions, helpful in designing a solution that worked for us. The Aluminum Self-Adjusting Stair gangway arrived just a few weeks after we issued a PO.

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4 5
Cost-effective access platform to test grain in semi-trailers

SafeRack's Mark Gardner was excellent to work with and he was always willing to help and change where necessary... he was very patient even throughout the 15 rounds of design…
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SafeRack’s Mark Gardner was excellent to work with and he was always willing to help and change where necessary… he was very patient even throughout the 15 rounds of design changes.

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5 5
Product was received 2 day of issuing the PO. GREAT DELIVERY!

The safety gates we ordered will be used for access platforms on multiple tanks and to keep all opening closed for safety while personnel is on the platform. The safety…
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The safety gates we ordered will be used for access platforms on multiple tanks and to keep all opening closed for safety while personnel is on the platform. The safety gates are really nice and the versatile mounting options and adjustable opening allow me several options. This safety gate product could be used elsewhere if we ever decide to move it.

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5 5
Eric did an awesome job

Our Track with Swing Gates was delivered quickly and Eric was very helpful and did an awesome job.

Our Track with Swing Gates was delivered quickly and Eric was very helpful and did an awesome job.

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5 5
Travis and the rest of the SafeRack support staff were always one step ahead

Product was delivered timely and within the required timeframe and Travis and the rest of the support staff were always one step ahead.

Product was delivered timely and within the required timeframe and Travis and the rest of the support staff were always one step ahead.

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5 5
Our alcohol shipping department was so impressed during the commissioning…

Our alcohol shipping department was so impressed during the commissioning of our new product loadout they are requesting 3 more loading racks for our railcar access.

Our alcohol shipping department was so impressed during the commissioning of our new product loadout they are requesting 3 more loading racks for our railcar access.

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5 5
Customer Service experience was an A+.

This gangway was purchased specifically for a new construction vessel. SafeRack was the only vendor who could meet the specifications required. The job required the gangway to be aluminum and…
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This gangway was purchased specifically for a new construction vessel. SafeRack was the only vendor who could meet the specifications required. The job required the gangway to be aluminum and handrails to be collapsible. This feature was provided as requested without any problems. Engineering of the product as well as quality were very acceptable. Delivery of the product was also as expected. We would recommend this product for its quality and capability to provide special requirements.

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5 5
Safe working environment.

Three benefits of this product are that it is modular, the ease of installation and the safety it provides to our employees. Excellent!

Three benefits of this product are that it is modular, the ease of installation and the safety it provides to our employees. Excellent!

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5 5
Salesman was on top of things.

We appreciate that it is heavy duty and offers the lockdown system. My best driver safety platform ever. It's first class!

We appreciate that it is heavy duty and offers the lockdown system. My best driver safety platform ever. It’s first class!

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5 5
Very responsive and informative.

Quick and friendly service. We choose SafeRack to keep our employees safe, keep our customers (truck drivers) safe and for the OEM parts (which fit perfectly). Prompt response to my…
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Quick and friendly service. We choose SafeRack to keep our employees safe, keep our customers (truck drivers) safe and for the OEM parts (which fit perfectly). Prompt response to my request for replacement parts. Very courteous and helpful when communicating over the phone and via email. There were no obstacles at all. Very smooth transaction.

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5 5
Within the hour on every email sent.

Outstanding customer service, especially from Melissa Singletary. We appreciate the ability to move [this product], the extended work platform and the stability of SafeRack products.

Outstanding customer service, especially from Melissa Singletary. We appreciate the ability to move [this product], the extended work platform and the stability of SafeRack products.

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5 5
Quality!!!!!

The MAUI was shipped & delivered on time. SafeRack was extremely responsive. I would absolutely recommend this product. Best portable fall protection in the business.

The MAUI was shipped & delivered on time. SafeRack was extremely responsive. I would absolutely recommend this product. Best portable fall protection in the business.

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4 5
Todd Boland did a great job.

Very responsive. It was a good experience. Accessibility, tie-off points and its galvanized structure are all benefits.

Very responsive. It was a good experience. Accessibility, tie-off points and its galvanized structure are all benefits.

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5 5
It worked great.

This product is lightweight, able to be rebuilt and sturdy. We have been using them for years. It is a very good swivel.

This product is lightweight, able to be rebuilt and sturdy. We have been using them for years. It is a very good swivel.

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4 5
Everything was great.

Your salesman was great in every way I needed him. [SafeRack products] are built to last. Your company believes in safety.

Your salesman was great in every way I needed him. [SafeRack products] are built to last. Your company believes in safety.

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5 5
Great customer service. Very prompt.

We appreciate your dedication to safety Not being able to raise the cage except from the platform is a plus. We believe safety is part of your passion.

We appreciate your dedication to safety Not being able to raise the cage except from the platform is a plus. We believe safety is part of your passion.

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5 5
Great customer service.

SafeRack has incredible customer service and a great sales team. We had a little issue with our procurement and SafeRack logistics, but it was resolved promptly. I couldn't be more…
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SafeRack has incredible customer service and a great sales team. We had a little issue with our procurement and SafeRack logistics, but it was resolved promptly. I couldn’t be more pleased with their customer service and how they made my delivery a top priority. Excellent!

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5 5
Kim Anderson was very helpful.

We were already using [SafeRack products] in our facility in Little Rock, AR. [SafeRack provides] a better way for employees to open manways on top of railcars. The purchasing experience…
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We were already using [SafeRack products] in our facility in Little Rock, AR. [SafeRack provides] a better way for employees to open manways on top of railcars. The purchasing experience was all positive, no negatives.

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4 5
Very responsive to my quote request and confirmation.

SafeRack has always been a responsive company concerning the complete process of buying their products. They are easy to install and [functionality] has never been an issue. If you have…
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SafeRack has always been a responsive company concerning the complete process of buying their products. They are easy to install and [functionality] has never been an issue. If you have ever had any issues with gangways, when you start buying from SafeRack, those issues go away.

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5 5
Very good service.

Amber Graham and Taelor Pryor were both very helpful and professional.

Amber Graham and Taelor Pryor were both very helpful and professional.

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5 5
Very fast expedited service.

It shipped to my location intact and professional appearance. It has a Very good quality look and is durable with our continued usage. The sales assistant (Samantha) was very helpful…
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It shipped to my location intact and professional appearance. It has a Very good quality look and is durable with our continued usage. The sales assistant (Samantha) was very helpful and expedited my request at a high professional level of service which I do so much appreciate and do take note of.

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5 5
Excellent!

The quality is above the rest, easy to install, adjustability is excellent. Any company in the market for swing gates go with YellowGate for great service.

The quality is above the rest, easy to install, adjustability is excellent. Any company in the market for swing gates go with YellowGate for great service.

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5 5
Better fall protection for our staff.

Safety, safety, safety. Good experience with Ike in Customer Service getting the missing hardware corrected swiftly. Great product - it has my recommendation.

Safety, safety, safety. Good experience with Ike in Customer Service getting the missing hardware corrected swiftly. Great product – it has my recommendation.

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4 5
Made in the USA.

It works, easy to install, well-written assembly instructions, bolt holes all line up PERFECT, I MEAN PERFECT. You have no idea how much of a difference it makes when products…
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It works, easy to install, well-written assembly instructions, bolt holes all line up PERFECT, I MEAN PERFECT. You have no idea how much of a difference it makes when products are machined to perfection.

You have my recommendation. Not just because you make a great product, but because you listen to feedback and take it seriously instead of the usual “it will never happen again” speech. I found that you act on feedback, which is a huge reason to continue being a repeat customer.

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5 5
Extremely fast, as promised.

Easy to install, lightweight and the best fall protection out there today. Brad is a great asset to your company. As usual, SafeRack is top notch.

Easy to install, lightweight and the best fall protection out there today. Brad is a great asset to your company. As usual, SafeRack is top notch.

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5 5
All positive experiences! Even my customer agreed!

My salesman Joe Free was fantastic, he was incredibly responsive & was very honest with me when it came to what my customer really needed for their application. As I…
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My salesman Joe Free was fantastic, he was incredibly responsive & was very honest with me when it came to what my customer really needed for their application. As I could not be there for the on-site visit – my customer was drawn to a new unit from SafeRack as they already had a unit they were using & liked, recommended by their safety manager, lead times were short & installation is easy!

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5 5
The capstone to my project.

When you're looking for professional products that will separate your area from others, SafeRack would be who I would recommend.

When you’re looking for professional products that will separate your area from others, SafeRack would be who I would recommend.

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5 5
Taelor was very responsive.

This was a very positive experience as far as buying a part for a piece of machinery is concerned. Also a positive customer service experience. Taelor was very helpful, kind…
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This was a very positive experience as far as buying a part for a piece of machinery is concerned. Also a positive customer service experience. Taelor was very helpful, kind and courteous. She knew her product and knew exactly what part number I needed.

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5 5
Fantastic!

Taelor was awesome. She had great follow up time and any questions I had she had an answer for! We have ordered a couple of these from you guys, great…
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Taelor was awesome. She had great follow up time and any questions I had she had an answer for! We have ordered a couple of these from you guys, great product. A delivery truck took out the one we put in earlier in the year.

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5 5
SafeRack makes an excellent product.

The product was delivered one week before the quoted lead time. Our salesman Joe Free expedited our order. The whole product is heavy duty and built to last.

The product was delivered one week before the quoted lead time. Our salesman Joe Free expedited our order. The whole product is heavy duty and built to last.

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5 5
Highly responsive.

The sales team was very easy to deal with, fast response and friendly. It was easy to install and looked good [and] size we needed was in stock. We only…
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The sales team was very easy to deal with, fast response and friendly. It was easy to install and looked good [and] size we needed was in stock. We only had a positive experience dealing with the company.

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5 5
Fast, easy and adjustable.

Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a…
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Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a timely manner. I am very happy with the experience with the customer service and looking forward to using you again.

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5 5
Great vendor, great product at a fair value.
 

Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply…
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Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply fantastic. Shipping was prompt and product came in in perfect condition.

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5 5
Quick and easy installation.

Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy…
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Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy with the experience with the customer service and [am] looking forward to using you again.

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5 5
We would recommend this product.

The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact…
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The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact that you can customize the size of the platform. We tried looking for other suppliers and no one would provide this type of service. The removable rails are very important for us because we need to unload parts from the machine. We would recommend this product because of the quality, customization and friendliness of the sales team.

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5 5
Friendly, humble and helpful.

Very prompt and to the point. Katie Kelly, Curt Brown and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack's delivery time; especially due to…
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Very prompt and to the point. Katie Kelly, Curt Brown and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack’s delivery time; especially due to the fact that SC was in the middle of a hurricane and undergoing extreme flooding and setbacks due to the storm, SafeRack managed to get our load out the door and on the way despite the adversity everyone was facing. Very impressed!

I would recommend this product because it is engineered and constructed of quality materials, it is designed to meet or exceed industrial applications and is also cosmetically nice looking. The SafeRack team consists of [people who] are helpful and great to work with. SafeRack provides experienced and knowledgable staff that helps the process go smooth.

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4 5
Considerably faster than I thought.

High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.

High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.

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5 5
Very well designed and thought out.

The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely…
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The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely professional and well organized, in the past trying to purchase something similar led to long drawn out procedures of special engineering and drawings which led us just to fabricate our own items taking needed workforce time away from other projects, also the sales coordinator Patrick Free is professional, quick and thorough with his quote and sale.

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5 5
Overall, each area exceeded all of our expectations.

The product was delivered very quickly, and exceeded our expectations. Our salesman was very responsive and informative. He actually stopped by to look at our other safety rack, I asked…
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The product was delivered very quickly, and exceeded our expectations. Our salesman was very responsive and informative. He actually stopped by to look at our other safety rack, I asked him for a quote, he measured, and got back with me very quickly. I would definitely recommend this product to anyone who would like to save space while depending on safety features.

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4 5
Top notch all the way around

[We received the] same service & quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

[We received the] same service & quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

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5 5
My salesperson was AMAZING

I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right…
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I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right away. I’m very pleased and impressed with the quality of customer service at SafeRack.

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4 5
Very responsive!

Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate…
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Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate that we should buy more company wide.

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5 5
Amber was very good about quick response time.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

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4 5
Exactly what the customer wanted.

Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order.…
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Katie has helped us with a few projects and has been great on all of them with response time. Shipping was quick, in my opinion, for such a large order. Drawings were helpful.

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5 5
Delivery was as promised.

Was pleased at the initial response from SafeRack. Was the only supplier to physically show up to my office with information, knowledge and genuine concern for engineering assistance in providing…
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Was pleased at the initial response from SafeRack. Was the only supplier to physically show up to my office with information, knowledge and genuine concern for engineering assistance in providing the right solution for the application.

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5 5
He was great! It was a very professional experience.

My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large…
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My experience was completely positive from the very quick call back after an internet inquiry to getting the right product ordered. Being located in New York City, like other large cities, the cost of installation can be very expensive. With this modular product we are able to use our qualified in-house engineers and get this product installed in a difficult location safely.

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5 5
Thank you for your fast service.

Our main concerns here [are] safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable,…
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Our main concerns here [are] safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable, including one unit that is over 15 years old, and they were innovative. Due to difficulty placing all the tankers, SafeRack incorporated two of the gangways on a sliding track allowing for much needed adjustment.

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5 5
I have never had an issue with the service from SafeRack.

Extremely responsive and helpful. I have always had great dealings with SafeRack. Caelin Lacy is great to deal with always. Great price. Great quality. [Exactly] what I [was] looking for.

Extremely responsive and helpful. I have always had great dealings with SafeRack. Caelin Lacy is great to deal with always.

Great price. Great quality. [Exactly] what I [was] looking for.

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4 5
Very helpful on getting me the replacement that I needed.

We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.

We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.

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5 5
My product was delivered faster than expected.

They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from…
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They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from a vendor. Katie Kelly did a AWESOME job!!

One of the biggest selling points for me was the weight of the spill containment that I purchased. It was durable but light enough to easily be moved. I would definitely recommend this product as it fits the description 100%. It is very well built and will provide years of service to our company. All of my experience with the company was above standards and expectations. Everyone was fast to respond and very nice and respectful. The product was more than I expected and the price was very competitive.

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5 5
Great service and a quick solution to a safety concern.

[The product was] on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best…
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[The product was] on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best platform / gangway solution in the industry.

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5 5
It has all of the safety features you could ask for plus more!

SafeRack does an awesome job of meeting PO requirements and shipping time. Stephen Todd is on top of things whenever we need him to be. We are appreciative of the…
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SafeRack does an awesome job of meeting PO requirements and shipping time. Stephen Todd is on top of things whenever we need him to be. We are appreciative of the customer service. Simple installation is key. With employees day-to-day tasks, we didn’t want something that [would take] a while to install.

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5 5
Perfect!

Low maintenance [and] improves our safety during unloading of tank trucks. Great looking, when hosting tours. Hard to find a better one!

Low maintenance [and] improves our safety during unloading of tank trucks. Great looking, when hosting tours. Hard to find a better one!

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5 5
Quick service and the parts fit exactly.

Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great…
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Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great product.

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5 5
Very responsive and on point.

All was a good experience. I'm a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn't need…
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All was a good experience. I’m a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn’t need tons of info and was very fast to send me quotes and also the product once ordered.

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4 5
Only took a few days. Great service!

We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and…
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We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and suffering and missed enjoyment of your employees home life. I’m really pleased.

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5 5
Excellent customer service.

I received my product within a week of ordering. The part I needed had a different name from what I was calling it, but my salesman knew exactly what I needed. This…
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I received my product within a week of ordering. The part I needed had a different name from what I was calling it, but my salesman knew exactly what I needed. This purchase could not have gone any better. Everything was great.

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5 5
Product is of high quality and is fairly priced.

If I ever required a urgent shipment, SafeRack would help expedite the process for me. The [salesperson], Caelin, was always readily available and willing to help provide me options for what I…
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If I ever required a urgent shipment, SafeRack would help expedite the process for me. The [salesperson], Caelin, was always readily available and willing to help provide me options for what I was looking for. The swing gate is easily adjustable and can be site installed to fit a wide range of dimensions. I would recommend this product not only for the reasons above but the company has been very responsive when ever I needed assistance.

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5 5
The looks of durability. Looks like it is built to last.

I received a week after I finalized the order. Very quick. I can't even get office supplies locally that fast. I spoke with Katie Kelly. She was one of the most…
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I received a week after I finalized the order. Very quick. I can’t even get office supplies locally that fast. I spoke with Katie Kelly. She was one of the most pleasant people I have talked to in a long time. I could have talked with her all day. Very upbeat and positive. She is my minds picture of what customer service is all about. Thank you, Katie.

Everything was very thorough. From the customer service, to the quote that was very well done to the cost of the product. I was very impressed with it all. Thank you for a great experience.

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5 5
My gates were shipped out extremely fast.

I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m…
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I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m sure is wide spread throughout the sales department. I found a quality product that I will surely purchase if the need for the product comes back around.

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4 5
Lightweight and easy installation.

Long lasting in harsh weather. The adjustments permitted to reach the different heights and widths of each wagon.

Long lasting in harsh weather. The adjustments permitted to reach the different heights and widths of each wagon.

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5 5
You can depend on the company to back its product.

Sales people are good to work with and they do what they say they are going to do. It is all about safety to [SafeRack]. And give you the best…
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Sales people are good to work with and they do what they say they are going to do. It is all about safety to [SafeRack]. And give you the best product they have.

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5 5
Quality. Can’t say enough about the quality.

SafeRack offers a very trustworthy and quality product. Delivery comes through in a pinch. Engineering offers quick turnaround on their drawings.

SafeRack offers a very trustworthy and quality product. Delivery comes through in a pinch. Engineering offers quick turnaround on their drawings.

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5 5
SafeRack has a really short lead time.

I received an order acknowledgement shortly after sending in the purchase order. It was exactly what our engineering department wanted.

I received an order acknowledgement shortly after sending in the purchase order. It was exactly what our engineering department wanted.

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4 5
Excellent customer service.

Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were…
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Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were very appreciated.

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5 5
Top quality materials of construction, fast shipping and customer service.

Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other…
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Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other equipment purchased from SafeRack and product quality, customer service, budget cost and availability for replacement parts are world class.

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5 5
Great product. Fair pricing. Great service.

Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going…
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Sales and engineering were very helpful and got me prints in a very timely manner which helped me close my sale. After my initial contact with SafeRack, they were going to get the order. It was just a matter of me closing my customer.

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5 5
I would highly recommend this product. It is very stable and well built.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

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5 5
Ease of installation, reliable service.

SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation…
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SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation and work.

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5 5
Easily assembled in the field and fit like a glove.

The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a…
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The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a shareholder of the company this is a value engineered item at a feasible cost to the company.

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4 5
Ease of mobility. Safety. Multiple heights.

Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.

Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.

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5 5
Quality and simplicity of construction.

I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with…
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I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with the highest quality safety equipment.

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5 5
The whole process was a positive one with very little issues.

I found that the equipment is very sturdy and built to the OSHA regulations. Its very easy to put together, I can trust it is built to code, the bright colors…
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I found that the equipment is very sturdy and built to the OSHA regulations. Its very easy to put together, I can trust it is built to code, the bright colors of the products makes it look very nice.

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5 5
Build quality is great, and the range of customization is wide.

It was difficult to find a situation the Maui couldn't fit or easily and relatively cheaply be made to fit. The mobility is great, but being able to provide protection for…
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It was difficult to find a situation the Maui couldn’t fit or easily and relatively cheaply be made to fit. The mobility is great, but being able to provide protection for both ISO style and common carrier bulk tankers was a major selling point. The assembly is easy to do ourselves. Maintenance of the Maui is very simple. What parts may need serviced or replaced or cheap to order and can be done onsite by in house maintenance. Provides great protection to workers on top of bulk style tankers or similar, especially if you live in areas with inclement weather.

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5 5
Very responsive and helpful.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the 'go' to team.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the ‘go’ to team.

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5 5
Very durable, adjusts easily for various applications.

Very effective for its intended purpose. Hard to narrow [favorite specific features] down to just one, but I suppose ease of use, which is most important in protecting our employees.…
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Very effective for its intended purpose. Hard to narrow [favorite specific features] down to just one, but I suppose ease of use, which is most important in protecting our employees. All aspects have been very positive.

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5 5
Quality Workmanship Engineering

Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of…
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Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of product. The entire experience from start to finish was perfect!

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5 5
Some companies still know how to do business efficiently.

I just wanted to drop a line to express my pleasure with your product. The crossover steps and platform went together with relative ease and the customer is very happy…
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I just wanted to drop a line to express my pleasure with your product. The crossover steps and platform went together with relative ease and the customer is very happy with them. Additionally, your customer service was top notch from the moment I contacted you all and I didn’t have to wait for shop drawings, quotes or answers to my questions. My order was relatively small but your company treated me like a very important customer. Thank you for prioritizing my order and selling me a top quality product. I would recommend you folks to any one of my colleagues with the highest regard.

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5 5
Product fulfilled the customer’s expectations.

The product was very simple and met all the specs that the customer requested. The SafeRack name is well know and respected. Product is very well made.

The product was very simple and met all the specs that the customer requested. The SafeRack name is well know and respected. Product is very well made.

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5 5
Cost effective and good quality.

No negative comments, I think the product is cost efficient and good quality. It is long-lasting, has multiple uses and is maintenance free. Molly did all the work for me. Very…
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No negative comments, I think the product is cost efficient and good quality. It is long-lasting, has multiple uses and is maintenance free. Molly did all the work for me. Very helpful.

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5 5
Appears to be great quality.

Everyone I had to deal with was great - in knowledge, professionalism and respect for the customer.

Everyone I had to deal with was great – in knowledge, professionalism and respect for the customer.

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5 5
I consider all areas to be excellent.

Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of…
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Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of responding to our needs. I would recommend buying these products. Products are high quality and competitively priced.

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5 5
The best rack we’ve used and great product support.

The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The…
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The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The best rack we’ve used and great product support.

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5 5
The quality of workmanship is excellent.

The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with…
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The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with SafeRack. Overall, my experience was positive including all aspects of the product and sale. That says a lot about the employees working for the company, which in turn says a lot about the quality of the company.

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5 5
Custom Made Work Platform Fast and Professional!

I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones.…
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I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones. Quotes and commercial arrangement has been set quickly. Communication between SafeRack and I was fast and professional. Before reception of our platform, we have been invited to visit the SafeRack facility. This place is amazingly clean, partially robotized and professional. Purchased platform is nicely manufactured and easy to use. Later we worked on a custom made platform. Despite the fact that my specifications were not easily reachable, they provide me a solution the same week. I totally recommend this company.

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5 5
Excellent service once again!

The entire process went smoothly. I was kept well informed by Tom Merschdorf and Paula Witherspoon during the fabrication phase through delivery and installation. The estimated time frame given from…
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The entire process went smoothly. I was kept well informed by Tom Merschdorf and Paula Witherspoon during the fabrication phase through delivery and installation. The estimated time frame given from purchase to installation was accurate. Excellent service once again by Tom Merschdorf!

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4 5
I received the order 4 days after it was placed.

I received the order 4 days after it was placed. My salesperson was pretty responsive. My customer likes the Todo brand.

I received the order 4 days after it was placed. My salesperson was pretty responsive. My customer likes the Todo brand.

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5 5
Priced within reason – even special order parts.

Curtis and Cody were a lot of help FROM THE VERY START OF THE PROJECT. This was a special project and had to have special pieces made to order and SafeRack…
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Curtis and Cody were a lot of help FROM THE VERY START OF THE PROJECT. This was a special project and had to have special pieces made to order and SafeRack came through for us. The sales team worked with us because we had to break up order on different PO’s. Items were priced within reason – even special order parts! Great quality material, fast delivery – some things come right off the shelf. Items were delivered within 10 days of placing the order.

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5 5
We’re very pleased.

Walter Baron was very responsive and helpful in setting up this order. The price was a great selling point. Product was delivered as promised. We're very pleased with the good…
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Walter Baron was very responsive and helpful in setting up this order. The price was a great selling point. Product was delivered as promised. We’re very pleased with the good workmanship, light construction and the fact that it is so easy to use. I would recommend SafeRack to anyone because it’s clear that they make good products as advertised.

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5 5
SafeRack came through!

We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through…
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We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through with the add-ons……in time! Delivery time was as expected. Stephen Todd is always on top of things, keeping me informed. His communication throughout the project was excellent. We would recommend SafeRack because they supply good products.

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5 5
This is a solid product that we will use for years.

Product was delivered at the specified time. Your team was very helpful in fitting the install within the project demands. The overall fit and finish is excellent. The best part…
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Product was delivered at the specified time. Your team was very helpful in fitting the install within the project demands. The overall fit and finish is excellent. The best part is that we now feel that fall protection is not an issue at the site anymore. Stephen was good to work with – he kept us on track. The site visit ensured we got what we needed and gave us comfort as we moved forward in the project. We can tell this is a solid product that we will use for years.

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5 5
I would recommend this product.

The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this…
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The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this product.

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5 5
Pat did a great job explaining the product and working with me.

The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.

The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.

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5
Quality product keeping workers safe.

Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.

Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.

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5
Quick and easy assembly.

Quick and easy assembly, I like the little mini platform. Our VP of QA likes it. If QA likes it, everything else is just icing on the cake. It's great…
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Quick and easy assembly, I like the little mini platform. Our VP of QA likes it. If QA likes it, everything else is just icing on the cake. It’s great for getting people to understand standard construction. Sometimes it’s very hard to get internal people to understand that they don’t need huge platforms. Everything went well. I love the trailer for demo purposes and my sales rep was able to arrange a plant visit to talk to someone who already had a unit installed. Getting feedback from someone living with it was great.

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5 5
The salesperson was very responsive. The product was delivered fast.

I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.

I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.

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5 5
The reps were very responsive – kept excellent updates with the Hurricane situation.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

My order was delivered within one week.  The ease of assembly, lightweight design and ease of installation are some of the best features.

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4 5
My salesperson was the best, even with the severe weather that was occurring in their location, they were ready to help.

The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most - the safety yellow color, the design to allow…
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The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most – the safety yellow color, the design to allow this to be placed on either side of the trucks, and the low profile. All positive!

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4 5
Everyone in the SafeRack group was great to work with.

I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a…
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I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a couple replacement parts.

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5 5
I had no trouble getting a response to any questions and when I placed the order it was handled well.

So far everything has been fantastic and handled quickly. With this product, my operator will have an engineered safety device when working with rail cars that is sized right, designed…
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So far everything has been fantastic and handled quickly. With this product, my operator will have an engineered safety device when working with rail cars that is sized right, designed well and simple to use. Overall, the SafeRack team was very fast and receptive. Great customer service when answering questions as well.

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5 5
Customer service and sales provided quick responses when I had questions.

Quotes were delivered quickly, and order was processed quickly once p.o. was issued. Great product. Good support from sales staff, even made attempts to travel out of their way to…
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Quotes were delivered quickly, and order was processed quickly once p.o. was issued. Great product. Good support from sales staff, even made attempts to travel out of their way to our facility if needed. I was very impressed with the quality of the stairs relative to their cost, and will definitely consider Safe Rack on future projects.

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5 5
My rep, Brandon Harrison, was highly capable.

My rep, Brandon Harrison, was highly capable. It was an unplanned replacement of an existing platform. Not matching the existing carriage system would prevent an easy replacement. Cost of the rack…
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My rep, Brandon Harrison, was highly capable. It was an unplanned replacement of an existing platform. Not matching the existing carriage system would prevent an easy replacement. Cost of the rack could have also prevented the purchase, but a good design gives a good final product that was easy to install and easy to use. The use of the unloading platform was not intuitive to some operators. I found it best to push the top step to start lowering the rack. Some operators just used the side handles with much more difficulty. A placard that says push here may be useful. Overall, I would recommend this product, it feels sturdy, has a good safety color pattern, and is easy to maneuver.

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5 5
SafeRack has the construction process down.

Ease of use, fast delivery, cost effective. Although we have yet to use it, I would recommend this product. It is a great fit for the application and it seems…
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Ease of use, fast delivery, cost effective. Although we have yet to use it, I would recommend this product. It is a great fit for the application and it seems SafeRack has the construction process down.

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5 5
SafeRack always provides speedy delivery.

SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market - workmanship and modular construction. The biggest benefits using SafeRack products are safety,…
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SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market – workmanship and modular construction. The biggest benefits using SafeRack products are safety, quality and ease of installation.

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4 5
The product is very flexible.

My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.

My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.

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5 5
Our expectations were met, response was timely and complete.

 Simple, straightforward designs. While we have not installed equipment yet, the overall quality of fabrication appears to be good. There are innovations in the details that will enhance the overall…
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 Simple, straightforward designs. While we have not installed equipment yet, the overall quality of fabrication appears to be good. There are innovations in the details that will enhance the overall simplicity of it. We did have a small snafu regarding deliver/shipment dates and times. Might be able to improve communications with customer so we can coordinate unloading more efficiently.
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4 5
This is a much better product than other ramps.

My salesperson got back with the quote quickly. Delivery was on time, as promised. This is a much better product than other ramps at our facility. It is lightweight but…
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My salesperson got back with the quote quickly. Delivery was on time, as promised. This is a much better product than other ramps at our facility. It is lightweight but strong, easy to operate and easily available.

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5 5
Hands down the best option.

Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would…
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Hands down the best option. Some say the cost is more than if you welded it yourself. To do it yourself though, you must draw up, order materials, weld out (would not be able to take apart and move), blast and paint. I think getting the product ready to assemble and set is best. The product is well made, durable, easy to assemble, extremely well coated with non-rust components.

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5 5
Delivery was super fast.

Dealing with the sales rep was very smooth - the most responsive ever. Delivery was super fast - immediately after receipt of PO. I would absolutely recommend this product -…
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Dealing with the sales rep was very smooth – the most responsive ever. Delivery was super fast – immediately after receipt of PO. I would absolutely recommend this product – fast turnaround, good price point, portable and easy to assemble.

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4 5
Great product that can be used in just about all of our applications.

I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down…
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I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down the road of ordering specific sizes for specific openings and this product does away with those concerns due to its adjustability. Great product that can be used in just about all of our applications and is easy to install.

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4 5
The product speaks for itself.

Molly was very helpful in that she came in and took measurements and placed the order as soon as she was done. She was very professional and acted quick to my…
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Molly was very helpful in that she came in and took measurements and placed the order as soon as she was done. She was very professional and acted quick to my needs. It is a great product – very light in weight, sturdy and it is very safe to use. The product speaks for itself. I have had great experience with the product.

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5 5
Good service and sales help.

Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.

Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.

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4 5
Everything from speaking with representatives all the way to the install was easy and deserves an A+.

Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install…
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Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install and representatives were easy to work with. The product also arrived faster than expected.

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4 5
Customer service and sales were outstanding.

Customer service and sales were outstanding. I dealt with two salesmen. They both responded almost immediately to my calls and correspondence. Product design and quality are top notch. I originally ordered 27…
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Customer service and sales were outstanding. I dealt with two salesmen. They both responded almost immediately to my calls and correspondence. Product design and quality are top notch. I originally ordered 27 Yellowgates. After having them installed, I ordered an additional 26. Delivery was prompt. The flexibility and safety features this product allows is a huge selling point. Will be using this product again.

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4 5
I was quoted the same day as requested.

No negatives. All positive. I missed the cold call from the sales rep, Mark Gardner. I worked off his business card and catalog he left. We got the deal done…
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No negatives. All positive. I missed the cold call from the sales rep, Mark Gardner. I worked off his business card and catalog he left. We got the deal done over email. I was quoted the same day as requested, with price breaks for higher quantities as needed. I received my order real quick – within days. These are truly universal for our Distribution House needs, easy to install and adjust, eliminating the need for chains and hanging signs across stairways.

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5 5
The product is easy to assemble, good quality and reconfigurable.

The response from SafeRack is prompt. I've dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the…
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The response from SafeRack is prompt. I’ve dealt with both the SafeRack UK as well as US divisions and they are both very helpful and professional. Client is happy with the product and some resulted in repeated order. The product is easy to assemble, good quality and reconfigurable. Overall the client is happy with the quality of the product. Service and engineering support from SafeRack is good.

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4 5
The gangway arrived promptly, within the time given.

The gangway arrived promptly, within the time given. My salesperson was very responsive and presented no obstacles during the purchase process.

The gangway arrived promptly, within the time given. My salesperson was very responsive and presented no obstacles during the purchase process.

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5 5
As always, Molly was perfect to work with.

I would recommend SafeRack - you are always reliable. I've purchased this product in the past. It offers solid construction, durability and is corrosion resistant. As always, Molly was perfect…
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I would recommend SafeRack – you are always reliable. I’ve purchased this product in the past. It offers solid construction, durability and is corrosion resistant. As always, Molly was perfect to work with.

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5 5
I worked with Travis McCraine and he was amazing to work with.

I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a…
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I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a no brainer. The product is easy to install. It is a quality made product. You have a solution to fit any configuration available. It would have been nice to get the product to the customer on Friday instead of Sunday but that was not all your fault.

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4 5
Great fit, quality materials and well-engineered design for strength.

The original point of contact was unfamiliar with the product but had no problem getting us to the right person who was very knowledgeable and helpful. The product was the…
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The original point of contact was unfamiliar with the product but had no problem getting us to the right person who was very knowledgeable and helpful. The product was the exact replacement with no modifications needed. It arrived before it was expected. Overall, great fit, quality materials and well-engineered design for strength.

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4 5
My experience with my salesman was excellent.

All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and…
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All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and received at our office August 16th as scheduled. My experience with my salesman was excellent. When I was making inquiries on this product, he happened to be in town and a meeting was set up the next day, which provided many answers to my questions. The unit has yet to be installed, but the construction and available ports for electrical connections will make the unit very adaptable for our application. Based on the service from SafeRack and the specification ratings required for our hazardous ratings applications, I would highly recommend this product.

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4 5
It is sturdy, functional, OSHA-compliant, it stands up to the weather and heavy use.

No concerns. Staff is professional and friendly. I would recommend the product. It is sturdy, functional, OSHA-compliant, it stands up to the weather and it stands up to heavy use. The salesman has…
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No concerns. Staff is professional and friendly. I would recommend the product. It is sturdy, functional, OSHA-compliant, it stands up to the weather and it stands up to heavy use. The salesman has been responsive. He promptly took my order and delivered a thorough proposal. My order was delivered within a few weeks, well within the expected shipping time.

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4 5
After the design was complete it was delivered very quickly.

I have nothing negative to say about the service I have received thus far. All the personnel I have dealt with thus far are pleasant, responsive and very knowledgeable. If we…
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I have nothing negative to say about the service I have received thus far. All the personnel I have dealt with thus far are pleasant, responsive and very knowledgeable. If we had not worked out a turnkey installation, I would have been forced to look elsewhere. After the design was complete it was delivered very quickly.

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4 5
Well made, light weight and within budget.

I would recommend this product. It is well made, light weight and within budget. It was also delivered very fast.

I would recommend this product. It is well made, light weight and within budget. It was also delivered very fast.

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5 5
This is a great product that can be modified to solve many issues.

This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or…
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This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or legs are not in the way. I appreciated the field support from Shane, who was very responsive, the pre-engineered design and the easy assembly.

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5 5
Delivery was very quick. Response was excellent.

Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always…
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Very good product delivered at a very reasonable price. Our customer has very specific needs and these were met on every occasion. Delivery was very quick. Lead times are always consistent and short. Response was excellent. I usually would have our quote within an hour or two at the most.

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5 5
Customer service was excellent.

Customer service was excellent and I received the order as promised. We now have a safer way of getting on semi flatbeds. The safety, security and accessibility are the biggest…
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Customer service was excellent and I received the order as promised. We now have a safer way of getting on semi flatbeds. The safety, security and accessibility are the biggest benefits.

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5 5
The product is superior to others in the market.

Patrick and Katie were very good to work with and very professional. The sales reps were very knowledgable, finding a solution that is able to be used with multiple chemicals.…
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Patrick and Katie were very good to work with and very professional. The sales reps were very knowledgable, finding a solution that is able to be used with multiple chemicals. You offer a good valve for the price that is durable, functional and within reasonable availability. The product is superior to others in the market. I have been involved in purchasing your products before and have always had a good experience.

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5 5
The order was delivered within just a few days.

The order was delivered within just a few days. My sales rep was very responsive and I always received prompt service. The biggest benefits are safety when climbing, ease of use…
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The order was delivered within just a few days. My sales rep was very responsive and I always received prompt service. The biggest benefits are safety when climbing, ease of use and product quality. All was excellent.

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4 5
My sales rep was Johnny on the spot.

Product was delivered quicker than I thought it would get here. I was looking at possibly 6 to 7 weeks. We received it in about 3 weeks. My sales rep…
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Product was delivered quicker than I thought it would get here. I was looking at possibly 6 to 7 weeks. We received it in about 3 weeks. My sales rep was Johnny on the spot. He gave me a couple of follow up calls that helped a lot. We have used SafeRack for some time, and will continue to use SafeRack. The products are better quality, last longer, and for me personally, they look better. I have recommended them to our other terminals, and most have switched over.

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5 5
SafeRack is already a recognized leader in the industry.

SafeRack is already a recognized leader in the industry. The product was delivered quick considering the location of our site. The design fits with our needs and allows our workers…
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SafeRack is already a recognized leader in the industry. The product was delivered quick considering the location of our site. The design fits with our needs and allows our workers to work in a safe environment. Overall, customer service could work on communication between sales reps, engineering drawings and specs were easily accessible, the product quality is good so far, delivery was on time and packaging was great with no damage. Pricing is a bit above the competition but you’re paying for quality.

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5 5
The product was delivered fast.

The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our…
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The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our staff safe. I would recommend SafeRack and this product.

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5 5
I requested a quote and had it back in about an hour.
 

I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about…
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I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about an hour.

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4 5
Excellent price for product received

The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the…
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The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the application – lightweight, sturdy, easy to install and adjustable. Excellent price for product received. Excellent service and fast delivery.

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5 5
The product is very well designed.

My salesman Bob was very responsive and helped me through the entire process and was very cordial as my customer kept requesting different options. The product is very well designed.…
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My salesman Bob was very responsive and helped me through the entire process and was very cordial as my customer kept requesting different options. The product is very well designed. The fact that you carry a wide variety of products for the customers we deal with is a big plus. The biggest benefits are safety, ease of movement and that it’s corrosion-free.

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4 5
Highly quality. Best steel I have ever installed.

(1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing…
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(1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing railcar loading stations and existing other facilities, such as major pipe bridges. Raquel was able to work out a layout that all facilities are comfortable with that is also convenient outside of the railcar envelopes. (3) Highly quality. Best steel I have ever installed.

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4 5
We now have a much superior and safer product.

We could have built something out of scaffolding and made it work. By spending a little more money, we have a much superior and safer product.

We could have built something out of scaffolding and made it work. By spending a little more money, we have a much superior and safer product.

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5 5
John Balderson was very knowledgeable and helpful.

John Balderson was very knowledgeable and helpful when it came to getting us the right parts. John walked us through getting him all the needed information to assure we were…
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John Balderson was very knowledgeable and helpful when it came to getting us the right parts. John walked us through getting him all the needed information to assure we were ordering only what was needed, John also helped us to make sure we had a way to pay for the parts as we are not a set up customer of SafeRack.

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4 5
I needed the product fast, and they delivered.

I needed the product fast, and they delivered. The features I liked the most were the customer service, computer design, and expedited shipping.

I needed the product fast, and they delivered. The features I liked the most were the customer service, computer design, and expedited shipping.

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4 5
Fred went out of his way to ensure the project came to a successful completion.

Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.

Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.

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4 5
Very responsive, quick to return email.

Very responsive, quick to return email… Prompt service. Product is easy to install. We can install on several different wall systems.

Very responsive, quick to return email… Prompt service. Product is easy to install. We can install on several different wall systems.

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5 5
Product arrived earlier than expected.

Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved…
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Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved greatly. Operators no longer have to walk around the line to get to the other side. See more on ErectaStep’s crossover platforms and crossover stairs.

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4 5
Our orders are always delivered on time.

Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it's never a problem to have them delivered when we…
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Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it’s never a problem to have them delivered when we need them…we are happy with the product, delivery, and with communication with customer service and sales.

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5 5
Very satisfied with the service we get from the equipment.

We have purchased them numerous times and are very satisfied with the service we get from the equipment.

We have purchased them numerous times and are very satisfied with the service we get from the equipment.

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5 5
The product was very well built.
 

The product was very well built… corrosion resistant, ease of installation, flexibility.

The product was very well built… corrosion resistant, ease of installation, flexibility.

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5 5
This product is easy to set up, move, and change.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

This product is easy to set up, move, and change to a different configuration if needed… stability, interchangeable, light weight.

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5 5
Lower cost alternative to shop fabricated structures.
 

…good customer support and a lower cost alternative to shop fabricated structures.

…good customer support and a lower cost alternative to shop fabricated structures.

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5 5
Costs less than I could have it designed for.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

Standard model could be modified to meet my application. Costs less than I could have it designed for. Costs less than I could have it built for. Easy installation.

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5 5
The products are easy to construct and OSHA approved.

The products are easy to construct and OSHA approved… Drawings are available… aesthetically nice and safe.

The products are easy to construct and OSHA approved… Drawings are available… aesthetically nice and safe.

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4 5
Good communication.

Good communication, Shane kept us posted… Requires less than 35 pounds to lower or rise. No pinch points. Meets OSHA/MSHA guidelines.

Good communication, Shane kept us posted… Requires less than 35 pounds to lower or rise. No pinch points. Meets OSHA/MSHA guidelines.

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4 5
You guys can also produce and get to the customer way faster.

I used this product in Texas and found it was a lot beefier than the competition's products. It also offered a bar to keep the drivers from leaving it down.…
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I used this product in Texas and found it was a lot beefier than the competition’s products. It also offered a bar to keep the drivers from leaving it down. You guys can also produce and get them to the customer way faster.

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5 5
No obstacles, smooth transaction.

No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.

No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.

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5 5
My salesman was very helpful.

When the chocks arrived I told the operators there was no way they got here that fast! My salesman was very helpful, worked with me in making sure that the…
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When the chocks arrived I told the operators there was no way they got here that fast! My salesman was very helpful, worked with me in making sure that the proper item was purchased.

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5 5
Each salesperson I dealt with was very knowledgeable.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

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5 5
Curtis was professional and we got exactly what he promised.

My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly…
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My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly what he promised. No different this time.

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5 5
Excellent customer service, fantastic product, easy to use.

Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn't heard from me.…
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Very responsive. There were communications issues on my end and they were diligent in making sure I was taken care of by other means because they hadn’t heard from me. Excellent customer service, fantastic product, easy to use and everything I needed to do the job was there.

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4 5
Both salesmen have been on top of every question or concern.

Both salesmen involved with this project have been on top of every question or concern I have had, and have provided timely responses. I was interested in purchasing a complete,…
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Both salesmen involved with this project have been on top of every question or concern I have had, and have provided timely responses. I was interested in purchasing a complete, turn-key installation. SafeRack was the only vendor that provided it.

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5 5
Good price, and no issues.

Satisfaction… they fit right back into place like the old one… good price, and no issues.

Satisfaction… they fit right back into place like the old one… good price, and no issues.

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4 5
Quality products and good response when issues arise.

Personally, I truly appreciate customer service. Many companies have similar products, they might be cheaper, better or worse. Regardless, it is always important to know that your sales engineer cares…
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Personally, I truly appreciate customer service. Many companies have similar products, they might be cheaper, better or worse. Regardless, it is always important to know that your sales engineer cares about your and your plant. Curtis and John have visited our plant multiple times, spoken with area supervisors as well as the operators (the most important ones). They have gained trust by showing quality products and good response when issues arise.

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5 5
Designed with safety in mind.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

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4 5
Perfect combination of utility and features.

Very impressed with the initial phone call and subsequent conversations throughout the purchasing process. My salesperson was very patient as I had to get the purchase approved, which took several…
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Very impressed with the initial phone call and subsequent conversations throughout the purchasing process. My salesperson was very patient as I had to get the purchase approved, which took several weeks. Did not realize the quality of the construction. Very sturdy and much larger than I expected. Perfect combination of utility and features.

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4 5
SafeRack products are high quality and long lasting.
 

SafeRack products are high quality and long lasting with minimal maintenance issues if any. Customer service, sales, engineering, and product quality are always excellent with SafeRack.

SafeRack products are high quality and long lasting with minimal maintenance issues if any. Customer service, sales, engineering, and product quality are always excellent with SafeRack.

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5 5
It seems to be very adequate for what it is intended for.

First time exposed to this product. It seems to be very adequate for what it is intended for.

First time exposed to this product. It seems to be very adequate for what it is intended for.

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5 5
Customer service worked very closely with our customer to fulfill our needs.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer.... safety factor was very important.

Customer service worked very closely with our customer to fulfill our needs. We purchased for our customer…. safety factor was very important.

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4 5
Cost effective, easy operator use, great design.

The product met my expectations and was very functional… it is simple and easy to install… cost effective, easy operator use, great design.

The product met my expectations and was very functional… it is simple and easy to install… cost effective, easy operator use, great design.

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5 5
Reduces our need to replace a chain every time we enter the production floor.

Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.

Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.

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5 5
Everything was great.

This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.

This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.

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4 5
As usual, just what I wanted and expected.

Mark Gardner took my order and did everything he could to complete my request and get my items to the job site on time… As usual, just what I wanted…
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Mark Gardner took my order and did everything he could to complete my request and get my items to the job site on time… As usual, just what I wanted and expected… I have used these products at multiple locations and they have always performed flawlessly.

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4 5
They had it on a truck right away and we had it the next day.

We needed 2 parts. I contacted the rep at SafeRack. They had it on a truck right away and we had it the next day. Awesome! Jason Tyner and Katie…
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We needed 2 parts. I contacted the rep at SafeRack. They had it on a truck right away and we had it the next day. Awesome! Jason Tyner and Katie Kelly were on it…These gangways take a lot of abuse and they are easy to operate.

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4 5
Responded to every question, dug for details.

Having the engineering wrapped into the pricing for the platforms is huge for safety and liability - big selling point for us. Responded to every question, dug for details and…
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Having the engineering wrapped into the pricing for the platforms is huge for safety and liability – big selling point for us. Responded to every question, dug for details and arranged for a site visit to see the product in use.

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4 5
For the springs, I liked the fact that they came as matched pairs.

For the springs, I liked the fact that they came as matched pairs. For the swivel seal kits I liked the fact that they were inexpensive compared to the entire…
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For the springs, I liked the fact that they came as matched pairs. For the swivel seal kits I liked the fact that they were inexpensive compared to the entire swivel joint. They provide short term repair potential in the event of failure of the primary installed components.

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5 5
Great communication, quick invoicing.

Very good. Rustin was on top of all email questions….Great communication, quick invoicing.

Very good. Rustin was on top of all email questions….Great communication, quick invoicing.

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5 5
We knew when Molly said they could meet the delivery date, we could count on it.

With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.

With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.

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5 5
Excellent service all around.

Excellent service all around. Helped on some of our customization aspects. We liked the team approach from initial info discovery to final product review from this survey. Very professional.

Excellent service all around. Helped on some of our customization aspects. We liked the team approach from initial info discovery to final product review from this survey. Very professional.

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5 5
Product was delivered in a very timely matter.

Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.

Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.

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4 5
More responsive than some of the competition.

I have found SafeRack to be more responsive to my inquiries than some of the competition.

I have found SafeRack to be more responsive to my inquiries than some of the competition.

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5 5
Curtis and John were excellent.

My product was delivered as expected and in less time than we planned. Curtis and John were excellent. They visited the plant and provided a lunch and learn to communicate…
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My product was delivered as expected and in less time than we planned. Curtis and John were excellent. They visited the plant and provided a lunch and learn to communicate effectively the company’s capabilities. By doing so, we felt more confident in using SafeRack products.

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5 5
My entire experience with SafeRack has been very positive.

My entire experience with SafeRack and their employees has been very positive, which seems to be very difficult to find these days.

My entire experience with SafeRack and their employees has been very positive, which seems to be very difficult to find these days.

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4 5
They have proven to be well made and hold up well.

We have several of these in use at our plant and they have proven to be well made and hold up well. The aluminum design has saved use cost due…
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We have several of these in use at our plant and they have proven to be well made and hold up well. The aluminum design has saved use cost due to drivers being able to raise them easier and not letting them get hung on the trucks.

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5 5
Faster hook up and disconnect.

We plan to use the product for reduced air emissions and faster hook up and disconnect.

We plan to use the product for reduced air emissions and faster hook up and disconnect.

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5 5
We are saving about 4 weeks and a ton of money by going with this option.

I am using the product as a platform for servicing a pressure vessel for ease and element of change out. I like the availability and how easy the product fit…
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I am using the product as a platform for servicing a pressure vessel for ease and element of change out. I like the availability and how easy the product fit to my project. We are saving about 4 weeks and a ton of money by going with this option.

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5 5
Easy to work with, no pressure.
 

Easy to work with, no pressure and Pat gave us names of other customers that would be willing to show us the product. We plan to use it daily in…
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Easy to work with, no pressure and Pat gave us names of other customers that would be willing to show us the product. We plan to use it daily in our truck bays to help when unloading coils. This will keep the truck drivers untarping their loads much safer.

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5 5
Quick shipment, easy installation, and quality product.

I am using the SafeRack product to create a cost effective solution vs. a