Amber Graham

Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a timely manner. I am very happy with the experience with the customer service and looking forward to using you again.

Very responsive, and they worked with us to have a comfortable price for our company. Very adjustable which will allow me to use in many parts. I am very happy with the experience with the customer service and [am] looking forward to using you again.

Quick shipping…very fast. The whole team did a great job.

Very helpful, great quality. You can’t put a price on safety.

[We received the] same service & quality we expected. It is used daily and does what it is designed to do. [It is the] right product for us.

I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right away. I’m very pleased and impressed with the quality of customer service at SafeRack.

Amber was very responsive as soon as she had the proper information to provide a quote for the loading arm bearings and seals that were needed.

Our main concerns here [are] safety and reliability. The gangways have proven to be the safest option for gaining access to the rail cars. The units have been very dependable, including one unit that is over 15 years old, and they were innovative. Due to difficulty placing all the tankers, SafeRack incorporated two of the gangways on a sliding track allowing for much needed adjustment.

[The product was] on time and there was a time sensitive element to the project. Sam was awesome and his office support in shipping updates was excellent. It’s the best platform / gangway solution in the industry.

I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m sure is wide spread throughout the sales department. I found a quality product that I will surely purchase if the need for the product comes back around.

Sales department was knowledgeable of product line & customer needs. Communication was excellent and included a follow call to verify customer satisfaction. Safety gates arrived quickly and properly packaged. We have other equipment purchased from SafeRack and product quality, customer service, budget cost and availability for replacement parts are world class.

Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.

SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation and work.

I would highly recommend this product because of quick response, quality of construction and ease of installation. We continue to find SafeRack a great partner for providing our team with the highest quality safety equipment.

Our crew used them immediately and are grateful they arrived so quickly. Tom and Amber are always quick to respond to any question we might have. They are the ‘go’ to team.

The product was delivered very fast and communication with my rep was very good. He made sure everything turned out well with my order. The quality of workmanship is excellent with SafeRack. Overall, my experience was positive including all aspects of the product and sale. That says a lot about the employees working for the company, which in turn says a lot about the quality of the company.

The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most – the safety yellow color, the design to allow this to be placed on either side of the trucks, and the low profile. All positive!

I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down the road of ordering specific sizes for specific openings and this product does away with those concerns due to its adjustability. Great product that can be used in just about all of our applications and is easy to install.

All personnel that I dealt with when sourcing this product, to purchasing and delivery, were highly professional and a pleasure to deal with. The order was placed August 9th and received at our office August 16th as scheduled. My experience with my salesman was excellent. When I was making inquiries on this product, he happened to be in town and a meeting was set up the next day, which provided many answers to my questions. The unit has yet to be installed, but the construction and available ports for electrical connections will make the unit very adaptable for our application. Based on the service from SafeRack and the specification ratings required for our hazardous ratings applications, I would highly recommend this product.

Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it’s never a problem to have them delivered when we need them…we are happy with the product, delivery, and with communication with customer service and sales.

The sales staff was very helpful and courteous.

The process of identifying and ordering the part needed was simple. Each salesperson I dealt with was very knowledgeable, very professional and communicated well.

Salesman got right on it and provided great service. Very fast, received the product needed the following week… does the job very well. Designed with safety in mind.

Same great quality as before.